ComplaintsforUnifin, Inc.

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Initial Complaint
10/27/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Unifin Reference#: ********** Debt Description: Verison Wireless Current Creditor: ***************************** ***************** Reference#: ********** Balance: $2562.69 I received a letter from UNIFIN telling me that I owe $2562.69.This is debt is invalid.First, I do not have ******* as my carrier. Secondly, I don't hold any phone or wireless accounts under my name. My son is the account holder and it's under his name. He pays for everything. Therefore, this debt is invalid.
Business response
11/02/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Customer response
11/03/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
10/26/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sept 26th, 2021 I made a first payment on a **** in collections I received from Unifin, on behalf of ******** I agreed to a 3 payment monthly installment on an agreed upon payoff of the debt of $360.00. I was told that I would get a letter confirming the payments. I NEVER DID. It was only because I remembered the payment dates that I logged back into my account to make the second payment that I saw in the account summary THAT THE FIRST PAYMENT WASN'T EVEN REFLECTED AS PAID. My bank account absolutely shows a payment made towards the company. I was "helped" by support one day before the next payment was due, I was told that I would receive an email and a "request" would be put in for me to get documentation via ***** An email was never sent. EMAILS TAKE SECONDS TO MAKE. No change in my account was made. The day the payment was due, I again tried to contact support. I WAS PASSED TO 4 DIFFERENT PEOPLE without even a response from ANYONE. THIS BUSINESS IS ABSOLUTE TRASH. I 100% WANT TO PAY MY DEBT. DO YOU NEVER WANT PEOPLE TO PAY THEIR DEBT? BECAUSE THAT'S HOW PEOPLE DON'T PAY THEIR DEBT. I JUST NEED CONFIRMATION OF THE AGREED PAYMENTS AND TOTAL AMOUNT OWED. It isn't even reflecting in my credit report.
Business response
11/01/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. To clarify, the balance placed with our office was $515.42. We agreed to a discounted offer for three payments of $120.00. A first payment of $120.00 was scheduled for September 26, 2021. A second payment scheduled for October 26, 2021; and the final payment was scheduled for November 26, 2021.

We regret to learn that you did not receive written confirmation of this payment plan. This will confirm the first two payments were received in our office September 27, 2021, and October 26, 2021. The current balance on the account is $275.42. A copy of your complaint has been forwarded to our client and as a goodwill gesture they are accepting the payments made to date in resolution of your debt. Our client has also advised us that they have requested the credit bureaus to delete their tradeline. We trust these actions will resolve this matter.
Initial Complaint
10/19/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company UNIFIN nofied me via US mail about a supposed debt from with ********* ******* Systems whom has failed through the years to validate my debt and never reponds., Just wants to negotiate. Even if I had a debt from ********* Captiol which I don't owe them or orignal creditor BarclayCard/ Mercury Card, anf fialed to validate my debt as requested with appropriate evidence or response that I have requested for years. And even if which I am not admitting or claiming I do, Statute of Limitations (***** -FDCPA) states in 5 years on debts such as this. And UnderFlorida law, any such debts would be completely uncollectible. ********* ******************************** violated Federal Law in regards to to the Section (809b) AND ( ****b). Which also covers that I have never been given consent to release my privately protected information to be shared with others. I would like to request that this debt is cleared entirely from my creditrecords, and any negative marks related to this, and notified.
Business response
10/25/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. Based on your dispute, ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Customer response
10/26/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
10/18/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear *************************: The past due account has been referred to our agency for collection. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. 1 payment of $1467.26 to resolve your account in full for $1467.26.3 consecutive monthly payments of $611.36 to resolve your account in full for $1834.08 12 consecutive monthly payments of $203.78 to pay your balance in full To take advantage of the discounted offer(s), please have payment (or first payment) in our office within 45 days from October 18, 2021. We are not obligated to renew any offers provided. ************************************************
Business response
10/21/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. Based on your dispute, ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Initial Complaint
10/17/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unifin contacted me to collect a supposed debt of $2,294.82 from original Creditor ***** ********** N.A. and current creditor ************************. The Unifin Reference# is **********. Even if I had a debt from ***** Fargo, of which I am not admitting or claiming I do, this would have to be prior to me moving back to *****************. Which would be over *********************************************************************** ***** or in **********. I am on a do not call list and this is unsolicited contact that is breaking the law, and harassment.
Business response
10/21/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. Our client placed an account under your name with our office to make collection efforts on their behalf. It is not illegal to attempt to collect a debt that is outside the statute of limitations. The do not call registry pertains to sales calls and does not cover collection calls.Based on your dispute of the debt, the account has been placed in a disputed status in our office. You will not be contacted any further from our office. A copy of your complaint has also been forwarded to our client.
Initial Complaint
10/16/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company sent me a fraudulent letter stating that I have a past due amount with Credit One going into collections and must be paid immediately. I have never had an account with Credit One. Plus in my own investigation, I found out that they do not even use this company for collections. I have good credit and my credit report is checked weekly. Credit One is not nor have they ever been listed on any of my credit reports. I want them to take me out of their system and off their mailing list. I will also be reporting them for fraud.
Business response
10/18/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. Our client placed an account under your name with us to make collection efforts on their behalf. Based on your dispute of the account, the account has been placed in a disputed status in our office. You will not be contacted by our office any further. The current creditor may provide any validation documentation they possess for your review. A copy of your complaint has also been forwarded to our client.
Customer response
10/25/2021

Complaint: 16032029

I am rejecting this response because:I want this matter resolved and my name removed from anything to do with this Unifin business or any other collection agency, or scam. I do not or nor have I ever had a account with CreditOne or anyone associated with them. I am also reporting and filing a complaint regarding this false scam with the Federal Consumer ************************* and with the ******** Attorney General. I have also informed the reporting Credit Bureaus of fraudulent scam claims from CreditOne and its associated collection companies

Sincerely,

***************************
Business response
10/29/2021
Unifin does not own the account and does not have the authority to close the account. The account has been placed in a disputed status in our office. You will not be contacted by our office any further. Unifin did not report this debt to the credit bureaus. A copy of the complaint was forwarded to the client and they advised they are going to send validation documentation regarding the account.
Initial Complaint
10/14/2021
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received two letters from Unifin stating they were attempting to collect a PayPal debt. I have contacted PayPal and this is fraud. I request your assistance to have this fraudulent company stop contacting me.
Business response
10/18/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. Based on your dispute, ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Customer response
10/22/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it still does not address the fraud aspect.

Sincerely,

*******************************
Initial Complaint
10/12/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a letter from Unifin on October 1st , reference ********** stating that I owed a balance of $518.23. The debt description is PAYPAL. I have a paypal account but do not have an outstanding balance (I checked my account online), and I have never had an outstanding balance. The Creditor is listed as *****************************, whom I have never had an account with or any relationship with. They are not able to tell me anything about this **** or claim, and so I can only conclude that this is an attempted scam and not a legitimate charge. Please help!!
Business response
10/18/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. Based on your dispute, ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Customer response
10/21/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
10/12/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a scam! Unifin also operating as ***************************** keeps sending me collection notices stating I owe ******* Wireless $2,876.04. Unifin reference #: **********. Original account #: **************. I have been in contact with ******* wireless and they have told me that Ive never owed this amount and My account is in good standing I was also told at the same time if I owed them that amount that went into collection my service would have been canceled. I am requesting that this be cleared without any damage to my credit.
Business response
10/19/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, your account has been recalled from our office and Unifin is no longer handling this account. Unifin will not attempt to contact you any further regarding this account. A copy of your complaint has been forwarded to our client. Based on your dispute, ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Initial Complaint
10/09/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have received an email from Unifin stating I have a past due account with PayPal of $894.64. I have never had a paypal account.This is what the email reads: The past due account has been referred to our agency for collection. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. 1 payment of $581.52 to resolve your account in full for $581.52.3 consecutive monthly payments of $238.57 to resolve your account in full for $715.71 12 consecutive monthly payments of $74.55 to pay your balance in full" Is this a scam?
Business response
10/12/2021
We appreciate the opportunity to respond to your complaint to the Better Business Bureau. An account was placed with our office under your name by our client,*************************************** to make collection efforts on their behalf. Based on your dispute, the account has been recalled from our office. Unifin is no longer handling this account and will not attempt to contact you further regarding this account. A copy of your complaint has been forwarded to our client. ****************************** has advised us that in order to resolve this matter, they have terminated collection efforts on this debt.
Customer response
10/13/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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