This business has 1 alert
Complaints
Customer Complaints Summary
- 452 total complaints in the last 3 years.
- 232 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/21/25 I received a text stating "This is Unfin, a debt collector. Contact us about ref# ************* @ ************ or ************************** ChargesMayApply Reply STOP to stop texts". I will never click on a link in text. I checked out the website, which seems legit. I went to look up the ref# but my credentials are Invalid. I will NOT provide my ss#. I believe this to be a scam.
Business Response
Date: 04/23/2025
Unifin has received and reviewed ******** ********* complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ******** ******** received a message intended for the individual Unifin was attempting to reach. Based on the complaint received,Unifin has ceased all communications to ******** ********* phone number related to the subject account, and ********************** has forwarded a copy of the complaint to our client.Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated text messages regarding unknown debt. I am not behind or in collection on any debts. I believe this is a phishing scam intended to harass and bully me. This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or *********************************************************** ChargesMayApply Reply STOP to stop texts.Business Response
Date: 04/21/2025
Unifin has received and reviewed ***** ****-floracks complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ***** ****-******* received a message intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to ***** ****-floracks phone number, and Unifin has forwarded a copy of the complaint to our client.
If ***** ****-******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****-*******Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received the following text message from Unifin ( Apr 2, 2025 / # ************** ): This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or *********************************************************** ChargesMayApply Reply STOP to stop texts.Please explain and provide proof to me why I received such a message when I do not have delinquent debts? If no proof, please cease and immediately remove such claim from any and all records - public or otherwise. Thank you.Business Response
Date: 04/21/2025
Unifin has received and reviewed ******* ******* complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ******* ****** received a message intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to ******* ******* phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******* ****** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As others, I too I received more than a few text messages on 04-15-2025 and 04-16-2025 from Unifin, a debt collector. Requesting I contact them regarding ref# xxxxxxxxxx. (BBB if you need the number, pls advise) I don't owe any overdue debt. I have checked my credit reports with all three bureaus and have no outstanding debts nor collections listed. Unifin has never sent a statement, bill, or letter to document this debt. Text Message Reads: This is Unifin, a debt collector. Contact us about ref# ********* @ *********** or ************ * also references being FROM phone number ************ * or some link.ChargesMayApply Reply STOP to stop texts. I am not replying. I am not clicking on a link. Both are just asking for trouble.Business Response
Date: 04/18/2025
Unifin has received and reviewed ****** Oxleys complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ****** ***** received a message intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to ****** Oxleys phone number, and Unifin has forwarded a copy of the complaint to our client.If ****** ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message today to call this debt collection company in regard to a debt owed. However, I dont owe any debt that can be collected on. Furthermore, if I do owe a debt, I check my credit report every month. I also demand all contact via phone, text message or even email cease immediately. This seems to be a fraud to collect personal information because there are alot of people receiving these unknown text this month. I will also be sending this in writing to this debt collection company.Business Response
Date: 04/17/2025
Unifin has received and reviewed ******* ******** complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to make collection efforts on their behalf. Unfortunately, ******* ******* received a message intended for the individual Unifin was attempting to reach. Based on the complaint received,Unifin has ceased all communications to ******* ******** phone number related to the subject account, and ********************** has forwarded a copy of the complaint to our client.Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received more than 10 text messages from Unifin in the last 2 months, from different numbers as I have blocked them each time, all saying the same thing as all the other complaints have said, but with my own reference number which I'll X out here, " This is Unifin, a debt collector. Contact us about ref# XXXXXXXXXX @ ************ or *********************************************************** ChargesMayApply Reply STOP to stop texts."There is never any information about the supposed debt, and I don't have anything on my credit with Unifin on it. The harassing texts need to stop, please!Business Response
Date: 04/17/2025
Unifin has received and reviewed **** Stantons complaint and appreciates the opportunity to respond.
An account under **** Stantons name was placed with our office by our client to make collection efforts on their behalf. Based on **** Stantons complaint,Unifin has ceased all communications to **** Stantons phone number, and the account will be returned to our client along with a copy of **** Stantons complaint.Please contact us with any additional questions or concerns.
Sincerely,
Unifin, Inc.Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection notice for a debt that isn't mine. I called to ask question and the phone bank operator was combative and obnoxious refusing to answer any questions. She hung up shortly afterwards. I have sent a letter stating that this is not my debt and also stating I will only correspond with them via **** mail, no voice communications. They are trying to collect $3806.12, the reference number is **********.Business Response
Date: 04/11/2025
Unifin has received and reviewed ****** Iwigs complaint and appreciates the opportunity to respond.
An account under ****** Iwigs name and personal information was placed with our office, by our client, to make collection efforts on their behalf. Based on ****** Iwigs complaint, Unifin has ceased collection efforts on the subject debt. Please note that Unifin does not report to the credit reporting agencies and therefore is unable to modify any reporting related to the subject debt. The account has been returned to our client along with a copy of ****** Iwigs complaint and dispute.
If ****** **** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received numerous text messages from Unifin saying they are a debt collector. I don't owe any overdue debt. I have checked my credit reports with all three bureaus and the are no outstanding debts nor collections listed. I've never received a letter from this company and I am not comfortable clicking on the link they are sending to my phone. Text Message Reads: This is Unifin, a debt collector. Contact us about ref# ********** @ ************ or ******* ChargesMayApply Reply STOP to stop texts.Business Response
Date: 04/07/2025
Unifin has received and reviewed ******* Easons complaint and appreciates the opportunity to respond.
An account was placed with our office, by our client, to contact a particular individual on their behalf. Unfortunately, ******* ***** received a message intended for the individual Unifin was attempting to reach. Unifin has ceased all communications to ******* Easons phone number, and Unifin has forwarded a copy of the complaint to our client.
If ******* ***** has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin Inc.Customer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company kept texting me claiming I owed $19,000. They even used my social security number. I have no debt, according to the organizations that *** received medical care fromBusiness Response
Date: 04/17/2025
Upon investigation, Unifin is unable to locate the phone number, provided by ******* ******, in its system. Unifin requires the phone number at which ******* ****** received a message to investigate further.Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 3, 2025, and January 24, 2025, I received identical text messages from Unifin, Inc., referring to monies owed in the amount of ********, with no information on who the money was owed to. Therefore, I assumed it was extra space storage, who at the time was the only delinquent debt I had at that time. So, on February 4, 2025, when I paid-off this debt in full to Unifin, **** I also filled out and confirmed information provided by Unifin, *** for payment to be made to Extra Space Storage. I no time during this period was I told that Extra Space Storage was not the customer in question, only to find out later the amount owed was to a customer that was according to them is over 10 years old and by my estimation no longer owed. This practice is misleading and bordering on being a scam. I want my money returned to me. Thank you.Business Response
Date: 04/17/2025
Unifin has received and reviewed ***** ******** BBB complaint and appreciates the opportunity to respond.
A Citibank,N.A. account was placed with our office by our client, Cavalry ***********************, to make collection efforts on their behalf. The subject debt was placed with our office on or about November 4, 2024. Unifin sent an initial notice to the address listed in ***** ******** complaint, dated November *******, which identified the original creditor as Citibank, N.A. and the current creditor as Cavalry *********** The initial notice was not returned as undeliverable by the postal service. On February 4, 2025, upon entering Unifins payment portal, ***** ******* was presented with a screen identifying the original creditor, current creditor, charge-off date, and balance along with a button to proceed to the next screen. ***** ******* proceeded to the next screen and entered a payment arrangement for the subject debt on that date. Unifin issued a receipt to the address listed in ***** ******** complaint on February 4, 2025, and the account was returned to Unifins client as Paid in Full. The receipt was not returned to Unifin as undeliverable by the postal service. Please note that Unifin notified our client of ***** ******** complaint and forwarded a copy of the complaint to them.
If ***** ******* has any further questions or concerns, please contact our ********************* at ***********************************************************.
Sincerely,
Unifin ****
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