Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sherman Chrysler Dodge Jeep Ram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSherman Chrysler Dodge Jeep Ram

    New Car Dealers
    BBB accredited business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Attorney General Raoul's Office - Final Judgment and Consent Decree Entered

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below. 

    On 9/16/2022 Sherman Chrysler Dodge Jeep Ram agreed to a consent decree with the Illinois Attorney General entered by the court on that date.  The consent decree arose from an action by the AG to enforce the terms of a prior assurance of voluntary compliance created in 2016.

    The consent decree settles allegations of violations of the Illinois Consumer Fraud and Deceptive Business Practices Act and various other laws.  The dealership agreed to change its advertising practices to conform to the Illinois Motor Vehicle Advertising Regulations and other laws relating to sales events, trade-in offers, discounts, rebates and prices.  Sherman also agreed to establish company policies to monitor compliance with the consent decree terms.

    The consent decree was for settlement purposes only and should not be considered an admission of guilt or finding of violation of the law. 

     

    At-a-glance

    Customer Reviews

    4.23/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/14/2024

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sherman Dodge Chrysler Jeep Ram is an auto dealership. This dealer sells used and new vehicles, offers automotive financing, certified used vehicles, used vehicles of all makes and models, parts and accessories, and automotive repair for all vehicles sold.

    Products & Services

    automobiles

    Business Details

    Location of This Business
    7601 Skokie Blvd, Skokie, IL 60077-3001
    BBB File Opened:
    5/15/1997
    Years in Business:
    38
    Business Started:
    1/1/1986
    Business Started Locally:
    1/1/1986
    Business Incorporated:
    3/27/1995
    Accredited Since:
    6/14/2024
    Type of Entity:
    Corporation
    Number of Employees:
    160
    Alternate Business Name
    • Sherman Dodge
    • Sherman Dodge Chrysler Jeep
    • Skokie Motor Sales, Inc.
    Related Businesses
    Hours of Operation

    Service

    M:
    6:00 AM - 6:00 PM
    T:
    6:00 AM - 6:00 PM
    W:
    6:00 AM - 6:00 PM
    Th:
    6:00 AM - 6:00 PM
    F:
    6:00 AM - 6:00 PM
    Sa:
    7:00 AM - 5:00 PM
    Su:
    Closed

    Showroom

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. David Dickens, President
    • Mr. Alex Kocik, General Manager
    • Mr. Mark Schiff
    Contact Information

    Principal

    • Mr. David Dickens, President
    • Mr. Alex Kocik, General Manager
    • Mr. Mark Schiff

    Customer Contact

    • Mr. Mark Schiff
    Additional Contact Information

    Fax Numbers

    • (847) 324-1134
      Other Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    38 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I went to a car lot with a guarantee to purchase a car from the dealership. I submitted a pre approval application. Immediately a finance manager called me and setup a time to come in. I explained to him what was on my credit, and how I was in a chapter 7 that was to be discharged soon. He expressed that I would be fine that they go off my income not credit. I was hesitant because I live in the city on the east side and to travel to Skokie its over a hour drive and plus my Uber or gas expense. He rest assured me again that I would be fine trust him and he gave me a 500 dollar credit towards my vehicle choice. We scheduled my appointment for 2 weeks out. During that in between time we have communicated my interest of still coming in and also my ch 7 was discharged, I was told most definitely youre going to be approved and that would be my last Uber ride. I get there and I was never greeted by the person who I was speaking with and I was told he will be the person Ill see when I sign my paperwork. I gave my check stubs my discharge letter and ID. I got in there by 1:51 and then by 2:30 I was told to pick 3 vehicles I did so and then I was told they have to run those numbers with the bank. When I gave the person who told me to pick 3 cars I saw him put my paper in a black bin at the end of the counter. I called him over and asked why did he placed the paper I just gave him in the bin and he said its a process for the finance department to grab it and Im the first person. However the same person grab the paper and he sat down at a desk. 30mins or so later he ask me to move to another desk. He showed me a screen and basically said I need a co-signer. I was not told this would be an option. I wasted time because its now 4:30, and I wasted money to get there. I just discharged my ch7 and now I have several hard inquiries from this dealership. They have false advertising and are causing more harm to people credit.
    Read More

    Customer Reviews

    57 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela L

    1 star

    05/12/2024

    Dealer refuses to provide proper paperwork for a car they took in and sold at a auction 4 days later. Can't do anything with the car I have. Called to get assistance and was told they won't do anything

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.