ComplaintsforSherman Chrysler Dodge Jeep Ram

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was approved for a 2017 ****** Forester from UR Approved, an entity of Sherman Dodge on 8/1/2024. The down payment for the vehicle was $1000, and it was to be split into two separate payments. $400 was to be paid on 8/1/2024 and the remaining $600 on 8/15/2024. The vehicle had immediate problems and was returned to the dealership on 8/9/2024, the loan was also canceled with the lender. The dealership has been unresponsive to my contact efforts in my refund of the partial down payment in addition to the return of my personal belonging left in the vehicle. I have attached evidence to show correspondence with the salesman, *****, and one of the managers, ****. I have reached out to the General Manager, *******************, and have filed an investigation with my bank, Navy Federal, as well.

  

  Business response

  08/14/2024

  We are in receipt of ****************** BBB complaint as of 08/13/24 .

  Our response to ****************** complaint has been by email to her also dated 08/13/24 .

  Her refund of $400.00 has been refunded back on her credit card as of 08/13/24. the loan has been canceled .

  ***************** possessions are boxed and ready for her pick up, we notified her in our email dated 08/13/24 regarding her refund and her possessions and waiting for a response .

  We apologize for any inconvenience, also in regards to" unresponsive to her contact efforts" we received her complaint on 08/13/24 and the issues that were stated are resolved .

  Please have ************** make arraignments to have her items picked up .
  
  Thank you 

  ********************;   

  Customer response

  08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was issued the refund and will coordinate a time and date to pick up my personal belongings. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The car doesnt run good lights on dashboard always on it stays more in the shop havent enjoyed the car since I had it

  

  Business response

  07/24/2024

  ******************** 2016 jeep was is in our service department as of 07/19/24 regarding " repair issues " . We diagnosed the problem and repaired the vehicle . **************** picked her vehicle up on 07/23/2024 . We apologize for any inconvenience this may have caused.

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a2021 Jeep in May 2024 and it died on me in middle of traffic. I called the dealership and did not get any help and was told I could trade it and buy another vehicle. The sales manager, ******, told me he would call me in 10 minutes, after 30 minutes, I called back and was told he was too busy to talk to me.

  

  Business response

  07/17/2024

  We spoke to ************ on 07/16/2024, all the issues were resolved , we apologized for any inconvenience this may have caused and ************ was satisfied with the end result.

  
  

  
  

  Thankyou 

  
  

  ********************; 

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to a car lot with a guarantee to purchase a car from the dealership. I submitted a pre approval application. Immediately a finance manager called me and setup a time to come in. I explained to him what was on my credit, and how I was in a chapter 7 that was to be discharged soon. He expressed that I would be fine that they go off my income not credit. I was hesitant because I live in the city on the east side and to travel to Skokie its over a hour drive and plus my Uber or gas expense. He rest assured me again that I would be fine trust him and he gave me a 500 dollar credit towards my vehicle choice. We scheduled my appointment for 2 weeks out. During that in between time we have communicated my interest of still coming in and also my ch 7 was discharged, I was told most definitely youre going to be approved and that would be my last Uber ride. I get there and I was never greeted by the person who I was speaking with and I was told he will be the person Ill see when I sign my paperwork. I gave my check stubs my discharge letter and ID. I got in there by 1:51 and then by 2:30 I was told to pick 3 vehicles I did so and then I was told they have to run those numbers with the bank. When I gave the person who told me to pick 3 cars I saw him put my paper in a black bin at the end of the counter. I called him over and asked why did he placed the paper I just gave him in the bin and he said its a process for the finance department to grab it and Im the first person. However the same person grab the paper and he sat down at a desk. 30mins or so later he ask me to move to another desk. He showed me a screen and basically said I need a co-signer. I was not told this would be an option. I wasted time because its now 4:30, and I wasted money to get there. I just discharged my ch7 and now I have several hard inquiries from this dealership. They have false advertising and are causing more harm to people credit.

  

  Business response

  06/18/2024

  ****************** visit to Sherman Dodge on Saturday 06/15/24 . I spoke to ************** regarding the circumstances , and explained the auto loans are

  
  

  approved by the banks ( finance company's ) not Sherman Dodge . I apologized for her bad experience and any inconvenience this has caused 

  
  

  her and also offered to reimburse her for her travel expense . She excepted our apologize and the reimbursement. 
  

  
  

  
  

  
  

  *********************

  Sherman Dodge 

  
  

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Car was purchased 5/8 private sale with title, title was never transferred after the dealership took possession and sold at an auction 4 days later. No proper documentation from the person who traded in the car. They dealership claims they don't have to transfer title and to take it up with the seller. The person never received the proper paperwork from the auction that dealership sent that car to

  

  Business response

  05/21/2024

  The complaint dated May 13, 2024 by ****************** has been resolved . I spoke to ****************** on May 20th 2024 all the issues have been take care of and ****************** is satisfied.

  
  

  
  

  *********************

  Sherman Dodge 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in dealership Monday morning and one of the sales manager ****** talked me into leaving a deposit for a vehicle after completing paperwork with the salesman *****. Now that its time to get the vehicle Im getting the run arounds and I asked The salesman ***** for a refund now he is dodging my calls and texts. ****** stated out of his mouth if I wanted a refund it would be issued back to my card so now whats the problem?

  

  Business response

  12/19/2023

  **************** refund was issued on 12/18/23. We refunded her deposit of $300.00 directly back to her credit card used in the transaction.
  We apologize to ************ for any inconvenience this may have caused.
  
  *********************
  Sherman Dodge 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Having purchased a 2021 Jeep Wrangler VIN *****************, on December 27, 2021. Over the past year and a half, my vehicle has been plagued with frequent and recurring mechanical issues, which have not only caused financial strain but have also significantly disrupted my daily life.A few weeks after purchasing my vehicle I noticed the brakes were squeaking and there was a ticking noise coming from my exhaust. When the issue was brought to the attention of the dealer their response was it was due to weathering However, A year later everything is the same. My first case (********) was opened on 4/24/22. My car had overheated leaving me stranded. I was without my vehicle for several days and had to get towed back to the dealership. The Manager on site assured me that I would be refunded for the tow and 16 months later I have yet to receive it. 5/21/23 I went for a routine oil change and found that I had a busted reservoir. Taking an additional day to have services. They replaced the broken reservoir on 5/27/23. Fast forward two months later, while driving on the expressway I noticed my car's performance by the time I got to my destination, the check engine light appeared. My second case was created (********). 7/27/23 I left my vehicle with the services until 8/3/23. At the time of drop off, ***** informed me that the code was reading internal engine troubles. I had to purchase a rental vehicle, the total costs $983.55. I was also responsible for the cost of the repairs at $345.16. Also on 8/14/23, there was water seepage from the passenger front door. On 8/16/23, I noticed my car stalling before the check-engine light. I tried contacting the technician and left a message to call back and I never received a call back from anyone at the dealership.The time spent arranging for repairs, dropping off and picking up the vehicle, and waiting for it to be fixed has severely impacted my daily schedule and productivity. I have had to miss work and has taken a toll on my professional commitments.I am constantly worried about the reliability of my vehicle, which has caused unnecessary stress and anxiety. I feel like I was sold a poorly manufactured car and the dealership is awaiting my basic warranty to expire so the repairs will solely be my responsibility. I urge you to conduct a thorough investigation into the ongoing mechanical issues with my 2021 Jeep Wrangler. I respectfully request fair compensation for the financial losses, time, and inconveniences I have endured due to the recurring repairs. This compensation would greatly alleviate the burden this situation has placed upon me.

  

  Business response

  08/29/2023

  ******************** last visit to the dealership was on 08/03/23 with the miles of ******. Her issues were addressed and **************** picked up her car on 08/03/23.
  
  ******************** cases she refers to are FCA Chrysler ( manufacture )  case numbers, initiated by **************** dealing  with the manufacture directly .
  
  We apologize to **************** for the stress and financial strain she expresses in her complaint. 
  
  The reimbursement for either rental provision or towing provisions needs to be addressed to the manufacture .
  
  ******************** issues are either mechanical or maintenance related. The mechanical issues are covered under the factory warranty of 3yrs or ****** miles from purchase date .
  
  ******************** desired settlement " replacement " this is directly between **************** and the manufacture FCA Chrysler, not the selling dealer.
  
  Than you
  *********************

  Customer response

  09/06/2023

  Complaint: 20506507
  
  I am rejecting this response because: To whom it may concern, I do not accept the business response and I would like clarification of what are they suggesting my next steps are. It seems they are referring me to a different company for response, however I bought my car from their facility. My last visit when I dropped my vehicle off I stated the status of the running condition of my vehicle and that was not addressed. I do not have the time or money to constantly deal with multiple issues with this vehicle. If I am not filing a complaint with the right businesses is it possible I can be redirected. Thanks in advance

  *****************************
  **********
  
  Sincerely,
  
  *****************************

  Customer response

  09/22/2023

   
  Complaint: 20506507
  
  I am rejecting this response because: there is still a follow up needed. The vehicle was purchased from their location and it should've been their responsibility to ensure its consumers with proper vehicles. However, i do appreciate the company providing additional information. 
  
  Sincerely,
  
  *****************************

  

  Business response

  10/09/2023

  To whom it may ******************** please find the additional response from Sherman Dodge  regarding the issues raised by Ms. ***************************** in the above noted matter.You will also find a response sent to the ******** ************************* We Represent Sherman in both inquiries and request that all communication on this matter be sent to our attention. In the event you or others at the BBB have any questions or require additional information, please let me or  my colleague ********************* know. My contact information is below and ****************** is on her letter attached.  

  Sincerely,
  ******************* Sr.    

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had one of the worse experiences anyone can possibly have at a dealership. My car was under diagnostic at this dealership and after seeing that the agreement I had with the dealership about the course of action and price to fix my car was not respected, I went there and tried to explain to the manager, director of service department, and the self identified owner that i want them to abide by our agreed price and as a result, I was called a liar, blamed for the reason that the car broke, for the reason that it takes so long to find what problem with the car, yelled at, humiliated in front of everyone, and kicked out of the dealership by the self identified owner. There is much more to add to the disrespectful, and inhumane treatment I received at Sherman Dodge dealership but I am still trying to recover from the experience and the shock I had, and trying to put pieces together, and will need time to do that.It is insane how unfair an ordinary person can be treated for simply for asking for justice.

  

  Business response

  08/21/2023

  ****************** account of the circumstances are not accurate , the vehicle was towed into Sherman Dodge on 07/17/23 it was submerged in water and towed in after the water dissipated. During the diagnostics ************** informed us she had a refrigerator in the rear of the vehicle that is plugged in 24/7 and a dash cam. ************* refused further diagnoses . On 7/19/23 ************** returned to the dealership did not pay her service bill $597.00 and proceeded to remove and take her keys to the vehicle that was in service. On 7/21/23 ************* called the Skokie ***************** to the dealership , to complain, the officer explained to her she needed to return the keys back to us the service department (which she did ) .On 7/25/23 ************** paid her repair order $597.00 on her credit card and had the vehicle towed out of the dealership. Her desired settlement " billing adjustment " ************** issues are beyond are assistance, there is no adjustment.

  
  

  
  

  *********************

  Sherman Dodge

  Customer response

  08/26/2023

   
  Complaint: 20351972
  
  I am rejecting this response because: the business is unwilling to admit its over the phone false advertisement to me including false promise regarding the services I will receive if I bring the car to their dealership as well as the price I will have to pay for those services which was advertised much lower than asked for in person. 
  

  Bellow please find my response to the business: 

  Dear representative of Sherman Dodge Dealership,
  
  Its a shame that you are still allowed to operate your business while engaging in countless deceptive  and illegal practices such as: false advertisement, overcharging clients, intimidation, and harassment. 
  
  
  The only reason I did bring my vehicle to your dealership was because I called before bringing the car and asked the questions I had and trusted you will do what you promised over the phone, which was: free diagnosis of the car if I choose to have the car fixed at your location. You couldnt diagnose or fix the car and ordered me lo leave the premises but refused to give me the car unless I paid you $ 597.
  
  
  You are using against me the document that you coerced me into signing by providing me with false information over the phone claiming you found the problem with the car, which was the batteries of the car being dead, and that the $597 will be used to fix the car. When, however, after signing the document I came into your dealership, I was told by your mechanic who checked my car that he didnt have idea what the problem with my car was because he never encountered such issue and that he didnt want to spend more time on my car because he is not paid enough by your dealership for doing that. I trust what the mechanic said but, again, its a shame that not only do you rip-off clients of money, but you underpay your workers while charging clients exuberant fees. 
  
  
  In addition, although its hard to proof all of your coercive practices since you are doing most of them over the phone to avoid being caught with written evidence, I do want to provide two documents issued by your dealership regarding the issue with my car which are in direct contradiction:
  In the first document that you gave me after being forced to pay $597 you are claiming that you cant find what the problem with my car is and that, according to the client (myself) the car could have been floated but the client claimed the water didnt get far enough to affect the car. In the second document, which is your response to my complaint to the ************************ you are claiming that my vehicle which was towed into Sherman Dodge was submerged in water.
  So was my car flooded or not? Did you actually yourself arrived at the conclusion that my car was flooded or this is only what I said but you are not sure if it was?
  If it was flooded and you knew that but never told me before, was it because your goal was to rip-off my insurance company which was supposed to pay whatever amount you would ask but your plan didnt work because I took the vehicle from your dealership? 
  And if, according to the other one of your statements, you never found out yourself that the car was floated but I did mention that to you, why didnt you actually verify my statement that the car could have been floated so I could know the reason why my car didnt start? Wasnt $597 enough for you to check if my car was flooded, especially when the next car shop I towed my vehicle from yours told me immediately that everything in the car is wet including the floor mats? How much would have been enough for you to be paid by my insurance until you would have told me that the car was flooded and you cant fix it but that my insurance owed you thousands of dollars for you trying to fix it but not being able to???
  
  
  In conclusion, its not a surprise for me that you will not want to make adjustments to the bill since your goal before me coming into your dealership was to lie, coerce, and charge as much as possible with no shame or accountability. Moreover, there is a good reason why your dealership has countless similar complaints and was sued by people who, just like me were lied to, coerced, and taken advantage of. There is no doubt that the complains from people about the dealership will continue for as long as the the current corrupt and shameful management is in place. 
  
  
  *the documents discussed above will be attached to this response.
  Sincerely,
  
  *************************

  

  Business response

  09/05/2023

  Our response has not changed from our original response to her accusations on her original complaint dated 07/20/2023.
  Her response dated 8/29/23 is beyond any response, ****************** will never except the facts of the situation she caused . 

  Thank you
  *********************
  Sherman Dodge 

  Customer response

  09/05/2023

   
  Complaint: 20351972
  
  I am rejecting this response because: Sherman Dodge Dealership is engaging in unfair business practices such as false advertisement, harassment of clients, and refuses to take responsibility of deceiving clients on a regular basis including myself. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fraudulently billed $1300 for part and approximately $1000 in labor to replace an engine bay wiring harness which was never installed. Inspection revealed a simple repair, stripping damaged wires and repairing by wrapping with insulating tape was all that was completed. Spoke to the Technician who worked on the vehicle who explained that was all that was done, taking "1 * 2 hours max" * and that a new harness was never used. I tried to solve this diplomatically by suggesting it was a mistake on their part, which was initially accepted * then in a phone call later refuted and a new story constructed that connector parts were taken form a new harness to make the replacement * impossible since my initials are still on the original connector in question.I have dated photographs of all of this.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was overcharged for Waterpump and A Transmission Repair!

  

  Business response

  07/14/2023

  Attached please find *********************************** order's ( RO'S )  for his 2019 Ram Promaster **** /mileage *******. ******************** authorized and approved the work on both RO'S and his claims are unwarranted . RO # ****** ( **** supplied parts, plus water pump (paid in full), RO # ****** bionic transmission (paid in full). We consider this issue closed as both RO's were authorized by ******************** .
  
  
  Thank you
  *********************
  Sherman Dodge 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩