Business ProfileforMike Williams Plumbing Heating & A/C Inc.

I have had a monthly membership program with them since 2020 or 2021. In September 2023, I had my heating inspection scheduled, took time off work and no one showed up. I called and I wasn't on the schedule. I finally spoke to someone later that day and my appointment had been cancelled. They offered me a credit of one month of my membership fee. At the same time, I learned I was eligible for a rebate from my electric company because I updated my electric by this business. In October 2023, I spoke to ***** **** for the rebate form. I never heard back from *****, followed up with her on October 22, 2023 and never received my credit. On Oct. 31, Nov. 22 I followed up with her and never received the credit or return phone call. She responded to one of my emails but never responded to any subsequent emails. Finally at the end of Dec. 28, 2023, I spoke with **** **** and he was immediately able to give me info on my rebate but still never got any assistance with my refund. I called again on Jan. 26, 2024, I spoke to **** again and said he felt it was not necessary to respond to me because that was all he could do. I called again on Feb. 2, 2024, spoke to ***** who basically ghosted me and she still could not help me. I don't want to talk to ***** or ****, so I talked to ***** about the refund I was expecting and she asked did I fill out the form. I told her I never received a form from her. She agreed to increase the refund to 3 months, I filled out the form and I am a paying member. We agreed to get my refund and cancel my membership. I have been charged again for my membership with them. I called again today and asked to speak to someone in the accounting department and spoke with **** again. He and ***** are the only people I can talk with about this, they never explained why I never got my refund. The customer service rep keeps telling me this is all they can do. They have treated me like I'm crazy for asking to speak with a supervisor. I continue to not get my refund, continue to get charged for my membership and can't speak to anyone to get my refund. They never mentioned I needed to fill out a form. My electric provider needs this company's signature to process the rebate. I would like a refund and to cancel my service with them.