ComplaintsforWahl Clipper Corporation

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 19th, 2024, I called **** Corporation and spoke to their representative. The representative could not find **** Corporation warranty information anywhere. She kept running around in circles and telling me that there was a warranty card in the box received. The box did not come with a warranty card as I stated to her. She could not find the Warranty online and kept telling me that I was liable for a shipping label to return the product back to **** Corporation. I am not liable for anything why because **** Corporation sent me a defective product through their approved vendor ***************** Under The California Song-******* Consumer Warranty Act (Song-******* Act) (Cal. Civ. Code, 1790 to ******) was enacted in 1970. The Song-******* Act: Puts in place mechanisms to ensure that buyers of consumer goods obtain the benefit of an express warranty given with the goods. Provides that every retail sale of consumer goods in ********** is accompanied by certain implied warranties and strictly limits how those warranties may be disclaimed. By not complying with their warranty **** Corporation is in Violation of The California Song-******* Consumer Warranty Act.This product that I purchased is named "**** Professional 5 Star Detailer *********** Trimmer" and detailer does not hold charge and it overheats till where my hands are scorching hot. Does not last 100 minutes as they state on their website. The moment you take it off the charging port, it does not turn on. Please send me a new one or an upgraded version of this product, thank you.

  Business response

  07/08/2024

  We will send a return label for the product and when we receive it back we will send out a new unit. Return label will come from UPS.com sometimes spam/junk mail filters will catch the email. Should receive the email today or tomorrow.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid 24 dollars for clippers from ******** NEVER USED THEM. OUT OF THE ***** NEW BOX they would not cut at all, were dull and totally useless, all they did was comb the hair and get jammed. I wrote the company and asked for my money back. They told me to take them back to ********.. ******* wouldn't help me, wrote them again and again and again and again asking for my money back strung me along for 6 months would NOT give me my money back even though I sent 5 detailed photos showing absolutely brand new clippers, wanted ME to pay money to send them in. REALLY??? Brand new never used clippers and I'M RESPONSIBLE FOR PAYING SHIPPING WHICH WOULD PROBABLY COST AS MUCH AS THE CLIPPERS THEMSELVES. MMMM YEAH NO. "*********************" Just kept stringing along saying the same thing over and over over 6 months and was completely useless. Clippers belong in the GARBAGE which is where I put them. I'm not rich and don't have $24 dollars to just throw in the trash. I'm out $24 dollars. Thanks for nothing.

  Business response

  05/20/2024

  We will send a return label through email . It will be from **** Sometimes spam/ junk mail filters will catch it .Then once we receive it back we will issue $24 refund check.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  All **** trimmers are junk I have purchased **** trimmers for as long as I can remember an now I'm done with **** period you pay through the nose an they last maybe if your lucky a momth250 dollars is about the dum of it my last one died tonightmodel#**** junk pure junk

  Business response

  04/24/2024

  In order for us to issue a refund we will need the product returned to ****, a copy of the the receipt of purchase, and a note with all contact information including the request for refund.

  Product to be returned to 

  **** Clipper Corp.

  3001 Locust St.

  Sterling, IL 61081

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Whal clipper WSS3L for $179. from Fingerhut 5 days ago. I used the razor / clipper one time. After one use the unit broke. The razor fell off and will not reinstall to the razor. I contacted Fingerhut and they informed me to contact Whal clipper for repair. I contacted Whal 3 times with no response.I had the razor/ clipper 5 days and it is defective. I am a disabled veteran and live alone with my service dog on a fixed income.

  Business response

  04/15/2024

  Send the product back to

  **** Clipper

  3001 *************

  Sterling, ** 61081

  Include a note stating the issue along with a copy of the receipt and your contact information. We will replace the product when we process it through our repair center. **** Clipper technical support hours are Monday-Friday 8am -4:30PM CST. The only call I see with the included partial phone # was Saturday 4/13/24 which is outside of our operating hours.

  Customer response

  04/15/2024

   
  Complaint: 21572846
  
  I am rejecting this response because i have not had your product for a week. I am a disabled veteran and you sold me a defective productYou expect me to pay for shipping . Please forward a pre paid return label. Otherwise i will forward my complaint to the PA ****** of ******** General. ************************************ ************

  
  Sincerely,
  
  *****************************

  Business response

  04/22/2024

  We have sent a prepaid label to the provided email address. It will be from **** Some spam/junk mail filters will separate it from other emails.

  Customer response

  04/22/2024

   
  Complaint: 21572846
  
  I am rejecting this response because i have not received a response from Whal regarding the defective inoperable razor I purchased last month. Whal does not stand behind their products. This company could care less about disabled veterans.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a product (clippers) from **** Clippers for $14.99, paid $14.78 in shipping/handling, and $1.09 in tax, for a total of $30.86 over 6 weeks ago. I have emailed them asking for follow up or when my product will be shipping, however have not heard anything back from them. I have called them twice to inquire about my product I paid them for but each time I call, on a non-holiday week day, I get a recording that says they are out of the office for a holiday. I am doubting I will ever get the clippers I ordered from them and have heard zero communication other than my initial confirmation of my order email and would very much like a return of my $30.86 as I do not trust this company or their business practices. Thank you!

  Business response

  04/02/2024

  After reviewing this situation, these are the responses to the concerns. As for the phone calls the only 2 calls that we find in the phone system were for 3/29/24 at approximately 9:45 am CST. These calls were on an observed **** clipper holiday Good Friday and **** clipper was closed for business that day. We will review the email process to address the delay in response. The online order was canceled the day it was made due to a Billing address error. With that there were not any funds received that would need to be refunded. 

• Initial Complaint

  03/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have bought several products from this company and has dealt with Kam and other staff and never had an issue until now. I have purchased Lithium Ion Grooming kit for $69.99 and Flex Shave Rechargeable ****** for $69.99 and always had good service until now. I sent three letters asking to send my Manscaper Lithium Ion or new Revoluntory Unit. that has detachable plates. I would like for my shaves to be sent to me, and if they don&#**;t have any in stock, please send me a new Ion ****** that has detachable unit. I would like to continue to do business with them, but I need what I paid for!

  Business response

  04/03/2024

  We have review all transactions for this person and there are not any orders in the system for any new products or receipts of funds for said products. At this time there is not any further action we can take with this.

  Customer response

  04/24/2024

   
  Complaint: 21437082
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************** ******

• Initial Complaint

  02/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The customer service people are very rude and they lie about everything and the sad part about it once upon a time was very loyal with **** Clippers until now moving forward will no long shop at **** Clippers for anything and will shop at ******** PERIOD!!!!

  Business response

  02/28/2024

  We have sent the replacement products and are reviewing the communications between ************************, And the **** Technical support team to improve our processes. 

• Initial Complaint

  12/23/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  I am missing my full size dual foil ****** forLITHIUM-ION ALL-IN-ONE CORDLESS RECHARGEABLE TRIMMER and may be missing more i dont no can u send all the attachments for like u should o got and I am missing the dual foil ****** for it to and may be mousing more i dont no seeing i dont no ever that should came with out there then them two things that missing and my other trimmer u sent witch us the BRUSHED STAINLESS STEEL LITHIUM-ION 2.0 CORDLESS RECHARGEABLE TRIMMER is missing the dual foil ****** attachment and may be missing more I dont no seeing i dont what should came with it other then that so please send me all the attachments that come or u got for the BRUSHED STAINLESS STEEL LITHIUM-ION 2.0 CORDLESS RECHARGEABLE TRIMMER please seeing there missing a lot of the attachments and us sent me 2 trimmers that r missing a lot of attachments so can u send all the attachments for both trimmers u sent me seeing a lot of them r missing and I did not no that when I called yesterday about one of the two trimmers u sent me and thank u I o u one

  Business response

  01/04/2024

  Based on the photos provided you do have all the attachments for the 9854-600B kit. This unit does not come with a full size dual foil ****** head only the small 2 foil detail ******. We have sent out 2 trimmers at no charge as well as the second one being an upgrade from the 9854-600B that you had said you had in your initial email to **** all while not requiring you to send in you original product as proof of purchase. We also did send out the 2 requested attachments as well at no charge. The instruction manuals do discuss all the optional attachments available for the trimmers it does not imply that all will be included with the trimmers. Without knowing exactly what attachments you are missing based on your BBB message and having provided 2 trimmer and 2 extra attachment and we are unable to offer more the the following option. That option is to return both trimmers and all sent attachment and once we receive them we will send out 2 replacement trimmers.

  Customer response

  01/04/2024

   
  Complaint: 21051711
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************** I have a phone ca recording that says I will get it like I would if I buyed them in the store so thats a verbal contract saying I would every with like I would if bought it in the store and my lawyer told me that see I a marryed to my lawyer  so  seeing did verbal contract u must send all the attachments I would and should get with like I would at the store or u can deal with my lawyer not saying u will have just u could have see I no my right because of her and what hat phone call with  ***** said on the phone 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On or about 18/03/23 my wife and purchase hair clippers from Beauty Secrets in ***********. I paid more than 200 dollars, and even purchase the warranty. From The first time I used them, one of the clippers were not cutting correctly. They would pull my sons hair and would stop working. When I reached out to Beauty Secrets and explained my problem, they assured me I had nothing to worry about since I purchased the warranty. But I need to reach out the manufacture. When I reached out to Whal, they explained to me I would need to pay to ship them. I did so and waited over two Months to get my clippers back. When I request to know what they fixed, they said they could not give me that information. Now I am having the same problem, I sent them a video of the problem, and they are requesting me to ship them back. I dont want to go through all this problems over again and I request them to replaced them. Now they dont respond to my emails.

  Business response

  10/10/2023

  We will send a return label through *** to the email provided. It we be from *** email address and does sometimes get picked up by spam/junk mail setting so you may have to check those folders. We will then send out a replacement unit once we receive the unit back. The **** trimmer that was sent in has a factory 1 year warranty from date of purchase. We do require the customer to pay shipping back to **** for service as part of the warranty process. Any additional, or extended warranty's purchased are not handled by **** in any way, They are handled by whom ever sold you the warranty.

  Customer response

  10/10/2023

   
  Complaint: 20625908
  
  I am rejecting this response because:
  I have already sent them a pair to be repaired and they are refusing to take responsibility. I want the clippers to be sent to me, once I receive the clippers I will send them their defected clippers back to them. I will not be left without clippers for two months.

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Feb 22nd I placed on order on the **** website in which they offered 50% off of products. Order#***********. I called on the phone on 03/14/23 to find out the status of my order and was advised that the order had been cancelled unbeknownst to me. I was advised to contact online support and they sent me a generic email saying "changes slipped through our system while undergoing maintenance at the time you placed your most recent order. This very short window if updates resulted in inaccurate inventory quantities, pricing and discounts to appear for you." and then they offered to give me 10% off. I feel that this is false advertisement and request that they honor my order.

  Business response

  03/20/2023

  We regret the poor experience this individual had with our website.  Wahl Clipper Corporation did not advertise a 50% off promotional discount code, nor did we advertise 50% off discounted prices on our website or any other website.  Rather, an unknown third party discovered a flaw in our system and posted an unauthorized code on a coupon-sharing website with which we have no affiliation.  Our e-commerce system processed the unauthorized discount code erroneously.  When the error was discovered, we cancelled the order and refunded the customers money.  We did not engage in false advertising and had no intent to deceive.  As a courtesy, we offered the customer whose order was cancelled a 10% discount.  We cannot provide the customer the desired remedy of fulfilling the orders that applied an invalid code and resulted in pricing errors.

  Customer response

  03/21/2023

   
  Complaint: 19597558
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

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