We don't know the model number for the **** because we had to move and we were homeless for 24 days . We want our money back or a replacement. Thank you
ComplaintsforWahl Clipper Corporation
Electric Shavers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bait and Switch on pricing and poor customer service!The website allowed me to use 50% off promo code 2/22 and I placed 2 separate orders. Didn't receive any shipping confirmations after waiting 2 weeks!I reached out to customer service on 3/7 and was informed the website had some "technical" issues and I would not be receiving my orders. While upset about the delay and lack of communication, I was still willing to place another order but the rep informed me that I can get only 10% off, not the original discount I was supposed to receive. So essentially I'm paying 40% more for a tech issue that was not my fault? Doesn't seem very fair and I'm really surprised and disappointed at the level of customer service this company has.Business response
03/27/2023
We regret the poor experience this individual had with our website. Wahl Clipper Corporation did not advertise a 50% off promotional discount code, nor did we advertise 50% off discounted prices on our website or any other website. Rather, an unknown third party discovered a flaw in our system and posted an unauthorized code on a coupon-sharing website with which we have no affiliation. Our e-commerce system processed the unauthorized discount code erroneously. When the error was discovered, we cancelled the order and refunded the customers money. We did not engage in false advertising and had no intent to deceive. As a courtesy, we offered the customer whose order was cancelled a 10% discount. We cannot provide the customer the desired remedy of fulfilling the orders that applied an invalid code and resulted in pricing errors.Initial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Over the past three years, purchased at least three **** Peanut Clippers and one replacement blade. Unfortunately, the clippers dont cut close like they use to many years ago. Contacted **** to file a complaint:concern and was blown off by *****************Business response
12/12/2022
We can send out a replacement unit. But unfortunately it will cut very similar to the units that were recently purchased. The changes were made based on customer response to the closeness of cut.Customer response
12/12/2022
Complaint: 18515157
I am rejecting this response because the Business was obviously aware of the change they made to the item. And, after purchasing several and a replacement blade, I would now prefer to be reimbursed $95.39, at a minimum.
Sincerely,
*******************************Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchase a **** Deluxe Premium Haircutting and Touch-up Kit (*******), part number 94601-5501, from ****** on April 2018, and the corded clipper stop working fee month ago. I took it back to ****** for return, ****** told me to contact **** corporation for replacement first, since it is still under its 5-year warranty. I called the **** customer service today, the representative insist me to mail it to them under my own cost and has not promised it will be replaced or not. She also said if its okay you can just return it to ******. The customer support is awful and I dont think I should pay anything to mail it back since it is product defect, and the whole kit is just about $23 and not worthy to pay $15 to ship it back to you and not knowing the outcome. I want **** Corporation to sent me a replacement of the corded clipper in the Deluxe Premium Haircutting and Touch-up Kit to my address. I can mail the malfunction corded clipper back to you if you send me a prepaid return label. Thank you!Business response
11/28/2022
Sorry to hear about the issue you are have with your **** clipper. We would be happy to provide you a return label to get the product back. We try to repair all products that come in for service before replacing them which is why the representative could give you an answer as to it being replaced or not. In this case we will send you a label to get your unit back and replace it. The label will come though email from **** Sorry for the inconvenience.Customer response
11/30/2022
Complaint: 18437111
I am rejecting this response because: I am actually Will moving to another state in december next month. I am afraid if you receive the return defect product and then mail a new one for me I will no longer be here to receive it anymore. Do you have any other suggestion for handling this case? Thank you!
Sincerely,
*******************Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 07/24/22 I placed an order (Order #**********) for hair clippers in the amount of $125.78 total. I never received the package. I contacted **** customer service and they were less than helpful. I was placed on hold several times by the phone representative and finally said that someone would be reaching out to me regarding this issue. I received an email on 08/04/22 stating there was nothing they could do regarding this lost/stolen package. They said once the shop out the package, their liability ends. They referred me to *** who in turn referred me back to the shipper (****). This company did not stand behind me as their customer. Now I am out the $125.78. This is no way to treat a long-time customer. We own two salons and use **** ***********************. I will be changing over to Oster as our preferred brand for tools immediately based upon principal.Initial Complaint
07/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband bought the **** clippers that has everything with it . It was at ********* on *********************** in **** ** . My husband has the receipt and the whole packaging. It cost $40.00 dollars for it at *********. He used it today and it doesn't cut that good. It doesn't really work good. And the hair clippers and he bought two of them it cost $100.00 dollars. We just want the money back or a replacements. We are recovering from covid and I'm on oxygen. We are a disabled couple and we are on social security disability. Resolution, we want our money back. Thank you.Business response
07/19/2022
We can replace the units or refund them. we will need the Model # and a copy of the receipt in order to do either option.Customer response
07/26/2022
Complaint: 17545780
I am rejecting this response because:
Sincerely,
*********************************Business response
07/27/2022
Our process requires that we have the physical unit back and a copy of the receipt to do a refund or the physical unit back to do a replacement. I'm willing to bypass this process but we will need at a minimum a copy of the receipt identifying the **** product was purchased and the purchase price. Without proof of purchase from prior to 7/10 we will be unable to address this further.Customer response
07/28/2022
Complaint: 17545780
I am rejecting this response because:I am rejecting this response because: See attachment for receipt.We don't know the model number for the **** because we had to move and we were homeless for 24 days . We want our money back or a replacement. Thank you
Sincerely,
*********************************Customer response
07/28/2022
Complaint: 17545780
I am rejecting this response because: See attachment for receipt.We don't know the model number for the **** because we had to move and we were homeless for 24 days . We want our money back or a replacement. Thank you
Sincerely,
*********************************Business response
08/05/2022
We are issuing a refund for the amount of the trimmer on the receipt.Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi! I purchased from Amazon May 5, 2021 " **** Color Pro Cordless Rechargeable Hair ********************************** I live most of the year overseas. Last April I contacted **** because I had dropped the clipper and the blade assembly broke. After explaining that I could not easily return the clipper (shipping charges back and forth would exceed the value) I was offered that a replacement part would be mailed to my ** mailing address. On May 5, their customer service answered my inquiry with this note: "Hello,Please be advised your piece is scheduled to ship out Monday, May 9th.Thank you" Since then, no part has been mailed nor have they answered any of my messages. Therefore the offer was false.** Mailing address: c/o *************************** **********************************************************************Business response
06/20/2022
The replacement part was sent 2nd day air. tracking # 1Z19550A0241039847 to the requested address and was delivered 6/13.Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I would like to point out, for the record, that it is a poor business practice to resolve customers' issues only when prodded by the BBB. And then they did not bother to send some kind of excuse note. I would like this comment to be made public if possible so that future customers are fully aware.
Sincerely,
***************************Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/4/22, I sent a **** Model #***** Sterling MAG Lithium-Ion Cord/Cordless trimmer to the company for warranty service. The unit was purchased in July 2020 and has a 3-year warranty. The trimmer was delivered to **** ************ by *** on 4/5/22, and it was and "inside delivery" signed for by "AT" at 9:03 am.About 10 days later, I called **** **************** to check on the status of the warranty repair. The woman who answered was rude and all she could say was "we are not operating under normal conditions, and I cannot tell you when you when you will receive the unit back." I asked her to estimate the turnaround time, and she just repeated that "we are not operating under normal conditions" line and did not give me an answer. I hung up, a bit frustrated with the lack of customer service.On 5/4/22 (one month after I sent the trimmer in for repair), I called **** ************ again, and I was told that my repair was done, and that the trimmer was "on the line, waiting to be shipped" back to me. I was told that I would have it in a few days. The next day, I got the box in the mail. I opened it and found a trimmer that was NOT MINE. It was a totally different model. I sent in a MAG #***** clipper that runs either on a cord or cordless, and the model I received is marked SS2L and runs on a charge only. Clearly, they sent me the wrong trimmer. There was no explanation on the paperwork inside the box.I called **** Service immediately, and the woman told me "You got someone else's trimmer because yours hasn't been repaired yet." WHAT? She said "mistakes happen," and "our computer system has been down since late last year, so everything is behind." I told her this is unacceptable, and that she needed to send me a prepaid return label so that I could send back "someone else's trimmer" and they need to send me mine. She could not tell me when my trimmer would be repaired or sent back to **** want MY trimmer fixed and returned ASAP or a refund of purchase price.Business response
05/12/2022
Replacement unit has been sent out for this individual. Tracking# 1z19550A0140491147Customer response
05/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it took me having to complain to the Better Business Bureau (BBB) to get my warranty issue resolved. Also, after having to call Wahl Clipper Corporation several times and emailing them twice, they finally sent me a prepaid return label for the other person's clipper that they sent to me by mistake.This fiasco took me a lot of time to resolve. Every time I called **** ************* I got a different answer about the status of my clipper. They assured me that the needed repairs on my unit were made---then they sent me someone else's clipper! I'm sure the other customer is wondering where his/her property is, just like I was wondering about mine.. Because of my persistence, I finally received a prepaid return label, and I sent the other person's clipper back to **** Corp a few days ago. I am happy that **** Corp replaced my defective clipper, but their business operations seem very disorganized. It's too bad, because I have purchased **** products for over 30 years and have never had a repair issue go as wrong as this one did. As a result, I will not be buying or recommending **** products moving forward. Thank you, BBB for helping me to get needed action on my complaint.
Sincerely,
HGInitial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My names *** and today is 04-19-2022, I purchased a **** ***** Trimmer Sport Model 9953-200 from Marshalls store on 02/22/2022. The trimmer is defective and it has cut my neck while using it, and caused great discomfort in the attempts i made to using the ***** trimmer. I tried oiling the blades with the oil that came with the trimmer and that did not help at all and made no difference. The trimmer makes a loud noise when powering it on and using it. I have cuts on my neck from using the trimmer today and bleeding from using the trimmer. I need to speak to a manager to get a refund or replacement with a working unit. Please contact me at ************.Business response
04/27/2022
Customer called in and has received a replacement productCustomer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
01/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sent hair clippers in for repair w/ $15 fee on approximately 11/24/21. After a month or so of silence, I phoned "customer service" and was told that their computer system was down for update and they could only tell me that they had received them. Called again a couple weeks later, hoping for an update and was told same thing. Subsequent calls over next few weeks got me voice msg system that hung up on me. Several emails sent via their site have gone unanswered.Business response
01/24/2022
The product has been been serviced and will be shipping out on 1/25/22. customer should receive by 1/28/22.Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called WAHL Clipper Corporation to place an order for the main Blade under my 5-year warranty and I was told that I need to wait a few weeks because they were having computer issues so they could not place the order at the time. Then I called then again and finally placed order # **** around two weeks ago and I was told that it will take a week to get it. I called again today Wednesday 9/29/2021 and I was told that they running quite behind so they could not tell me when my order would be processed. This is unacceptable in my book because I paid for the clipper whole price and warranty service and I have not been able to use my product for over a month. I'm asking for a new blade or o new machine that I can use when I needed it.Thank you,Business response
10/06/2021
The blade is being sent out today and should receive this week.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
11 complaints closed in the last 12 months.