ComplaintsforNick's Furniture
Furniture Stores
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege paying for furniture that they have never received.
- Consumers allege not receiving contact and having issues contacting the business regarding bounced refund checks and payment return issues.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am writing to express my concerns regarding a furniture order I placed on April 22, 2024, at Nick's Furniture for a total of $2,105.99, charged to my debit card. Since my purchase, the same furniture set (item numbers ******* and *******) has consistently been listed as in stock and ready for pickup on your website. At the time of my order, I was assured the furniture would be delivered by May 31, with the latest possible date in the first week of June, as it was not in ******** wife informed your representative that our baby was due on May 29, and we were assured the furniture would arrive in time for our new home and new baby.However, on May 31, I reached out for an update and was told the manufacturer could not be contacted until Monday. No one contacted me on Monday, and after following up on Wednesday, I was informed on Thursday that the new estimated delivery date was mid-July.On July 22, I reached out again and was told the furniture would arrive the week of August 12. When I followed up on August 12, I was asked to confirm my identity, and after doing so, the representative said they would check on my order, but I never received an update.I followed up again on August 19, with no response. On August 29, I was told the items would leave the factory by the end of the following week.Most recently, on September 16, I contacted the store for an update via text and phone but received no acknowledgment. I then called from my work phone and was coincidentally promptly assisted, being told the furniture would arrive that ********* of today, September 21, I have received no updates, and my calls are being ignored. I received a text instructing me to email the store to resolve the issue, but I feel like I'm being given the runaround and am not hopeful for an email back.Given the ongoing delays, false advertising, lack of communication, and unprofessionalism, I would appreciate your immediate attention to this matter and look forward to your prompt response.Customer response
10/02/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***** ****Initial Complaint
09/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for furniture in which the order was never fully fulfilled. After waiting 12 weeks with limited updates part of my furniture was delivered but the other portion was not. After, I contacted the business for a refund for the remainder of the order. They said they will provide me a refund but after 1 month, little return contact, and blatant lying of providing the refund, I did not receive. This seems to be a common issue with this business.Customer response
09/16/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*********************Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 25th we ordered furniture from Nick's Furniture with the understanding that it would ship in 6-8 weeks. It has been 5 months and we are still getting the runaround that it will be shipping soon. We went back to ****'s and asked him to refund our money, he claimed he had reversed the charges on Synchrony and we would receive a refund. I am still waiting to see that processed. DO NOT BUY FURNITURE FROM THIS COMPANY!!!Customer response
08/08/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*************************Initial Complaint
07/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted Nicks Furniture in April 2024 to inquire on the availability of a living room set. I spoke to ****, the store owner. I specifically asked if he could have the set available for delivery in May and he confirm the manufacture showed it would be available early May 2024. I then went in to the store to place the order. He pulled up the manufacturers web page and showed me the pieces had an availability date for **** I then proceeded with the transaction and paid in full. I did not hear from **** in **** In June I requested an update on the delivery date and **** informed me the manufacture had pushed the date out to beginning of June. I waited a couple weeks and contacted him again. **** advised the manufacture once again pushed out the date to beginning of July. The second week of July I requested another update and **** informed me the manufacture had the ottoman available but sofa and love seat were pushed out to late August. I the requested a refund as **** can not guarantee availability or delivery dates. He is putting the blame on the manufacture and will not issue a refund. He insist I select a different set because my only option is store credit. I do not want to select from a limit option that he is giving me and feel it is not fair that he expects me to pick something out that I do not want to purchase. Additionally, I would have to pay him more because the options he has are not in the same price range. The invoice states they do not issue refunds and they dont have control over manufacture but I feel if **** cant secure a delivery date from the manufacture, he should issue a refund so I can go elsewhere and apply my money on furniture that is to my liking and not have to settle for something from his showroom. **** has since informed me the manufacturer may continue to extend the dates so I would just have to wait if I dont want to pick anything else out. I should have to pick something else out. He should issue a refund.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 4th of 2024 we purchased a sectional couch from nicks furniture. The couch cost $2400 and we paid in full with a credit card. We were told that the expected delivery date was April 25th of 2024. That date came and passed with no update. From that point through the middle of June we had to continually reach out to the store while no real update on expected delivery was provided. On approximately June 15th we were told another part of the couch went out of stock and he was waiting on a new delivery date. On July 8th we still had not received a new expected delivery date and subsequently asked for a refund of are money. He refused and said the best he could do was store credit based on his terms and conditions. I told him we do not want store credit or a different couch and restated we wanted a full refund which he again refused. We contacted are credit card company to dispute the charge and that is in the review process. That is the most recent update.Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 6, 2024 we purchased two love seats and 2 end tables, which we received. On the same date and invoice number SG23108 we ordered and paid for a drop leaf dining table and 4 matching chairs, which we never received. At the date of order we were told the table and chairs would come in around the middle of March 2024. At the end of March I called and they told me two more weeks. The Third time I called they said the table and chairs had not left the manufacturer and it could be 2-3 more weeks. Since then I have called three times (April 18, May 9, May 14) and left voice messages with no response from Nick's Furniture. I also texted on May 14th with no response. The same furniture is sold at Ashley ********************** and as of today, May 16th, if I ordered the table and chairs online, the Ashley ********************** website tells me that I would have delivery on Tuesday, May 21, 2024. I want my money refunded but they won't even answer my calls.Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 12th I ordered a dining room set and had to pay up front for an out-of-stock product. The item still has not been delivered and the company is refusing to refund me because I signed a contract stating "no refunds". There is something seriously unethical about a business who takes money, does not deliver the goods, and then holds the money indefinitely. Especially when they say they won't refund the money but they will apply it to a different in-store purchase. They are holding customers' money on items they advertise but cannot deliver.Initial Complaint
02/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 10/8/23, my husband and I purchased furniture from this store. Some of it arrived promptly, but the sectional and nightstands were estimated to be delivered in 6-8 weeks. It is 2/23/24, and we have still not received the sectional or nightstands. We have called and texted back and forth multiple times, each time being given a new estimated date in the future. At the time of purchase, we opened a line of credit at the store. We have been paying for furniture we don't have for nearly 5 months. It required a hard credit pull and dropped the average age of my credit & therefore, my score, seemingly for nothing, as I'm not sure we are actually going to receive the furniture we paid for. This company did not provide updates unless we called and texted them repeatedly, and even then, they took a long time to reply (sometimes days, usually after additional requests from us). After nearly 5 months of unexplained delays, today is the most recent date we were given that we'd have an update. The store was supposed to "receive the furniture" by the end of this week, according to what they told my ******** ****** said they'd call us to schedule delivery. Today is the last day of the "end of the ****** ******* heard nothing. My husband has called them today with no answer, callback, or text back. Interest is accruing and we are paying for these items each month. I either want this furniture delivered, with an actual date of delivery communicated to me, & on which date the furniture actually arrives and is assembled in my home as I paid for, or I want my money back. If neither of these occur, I am contacting my attorney.Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a sofa this last July 9 online from Nick's Furniture. I canceled it July 13 and got a confirmation from ****'s that it was canceled. I also called my bank to reverse the credit card charge. Then, on September 7 the account was debited AGAIN for the $1776.68 amount of the sofa--which I didn't purchase! ****'s has confirmed the cancellation but is telling me because we got Chase involved it messed up their bookkeeping?!?? I just want my money back! They admit that they owe it to me, but I have not seen the money credited to my account.Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We placed order #**** and paid $2,381.95 in full via merchant website on 5/23/23. The initial ETA (week of 6/26/23) came and went. We contacted the merchant multiple times over the following weeks and months to inquire about the furniture. Each time we spoke to them, there was another date further away quoted. We chose to cancel our order 8/15/23 after being told the latest ETA of the week of 9/22/23. After our prompting, we were sent an order cancellation confirmation later that day which claimed a refund for the full amount of our order. After inquiring for clarification, the merchant claimed refunds will typically process in **** business days depending on our financial institution. We waited to follow up with the merchant until the 10th business day, 8/29/23, after confirming with our bank that refunds typically process within 3-5 business days. The merchant claimed refunds are automated and said they would investigate things further with their merchant services provider and get back to us the nextday. We reached back out on 8/30/23. Themerchant referenced a supposed gateway error, and claimed the refund would go through within 24 hours. They agreed to provide the information in writing. We had to reach back out later in the day on 8/30/23, and were only then provided a screenshot containing no newinfo/context regarding our cancelled order or when we could expect to receive our refund. The refund status on the screenshot indicated "pending". We filed a police report with the ************************ regarding this matter on8/31/23. We are exercising all possible rights as consumers who simply entered into a purchase with a local business. We have been assertive, yet respectful throughout all our communication with the merchant over the past few months. The merchant has demonstrated poor customer service throughout this experience and a clear refusal to conduct business ethically and honestly. We simply want our money back for merchandise we never received.
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Customer Complaints Summary
31 total complaints in the last 3 years.
9 complaints closed in the last 12 months.