Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture from this company four months ago. I paid for it with a credit card. I have not received the furniture yet. I never had any updates. The only time I did was either when I called. I also received a text two weeks ago telling me That the furniture should be in the following week and delivery this week. I still have seen or heard nothing. Since I have not received my furniture and have heard nothing yet, I would like a full refund for the entire purchase. The amount was $4443.58.

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a bedroom set from Nick's Furniture in *********** on July 15, 2024 for $2,106.00. We paid in full and were told the bedroom set would arrive in August. The furniture never arrived in August. We were then told it would arrive in October, which it never did. My husband went to the store to see what was causing the delays and was ignored and given no clear response or solution. My daughter reached out to the company in November to ask for an update and was given an estimated delivery week of December 12, 2024. The furniture never arrived and she reached back out to try and get a refund. The company stated they can only do a split order (they would send everything aside from the bed), 10% discount on the total price after the furniture was delivered, or we could reselect another option. She was also told the bed was out of stock with no estimate on when it would be available. It's unfair to ask a customer to chose a split delivery without the most import part of a bedroom set which is the bed six months after it was supposed to be delivered. It's unfair to ask us to reselect another set when we didn't like any of the others and spent thousands on the one we liked. It's also unfair to tell us we'll get 10% back when the bedroom set is delivered with no delivery date. My daughter spoke with the owner on the phone; he was disrespectful and dismissive but said he would look into a refund. That was in December. Now no one will answer our phone calls or text messages with an update. We want a full refund on the amount that was paid. It's unprofessional and unbelievable a company would operate in this fashion, with no regard to their customers or the payments that have been made.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a *************** on 9/2/24 from Nicks furniture. Was told expected delivery would be 2-3 weeks. Weeks go by and heard nothing. Contacted them 10/25/24 no response back. Contacted them again on 10/28 & was told its a manufacturing delay that the fabric was on back order. 11/18/24 contacted them again. Was told that items are scheduled to leave the warehouse on 12/2/24. Still had not recd any updates, so on 12/9/24 & 12/10/24 reached out again. This time told that only the loveseat is available & not sure when the sofa will be ready. That they can just deliver the loveseat if we want that right now. UmmmNO! I want the complete set that I purchased! Once again, we were told issues with the fabric,on back order. At that point it was middle of Dec. My husband spoke to **** himself and voiced our concerns and how unhappy we were with his lack of communication and the entire situation. We asked for a *********** refused, stating store credit only. My husband insisted on weekly updates (on Mondays) from **** and he agreed that he would do that. We recd ONE update from him the following week. All of the others we had to initiate and again it took multiple time to get a response back. The most recent update was that items were scheduled to leave the factory on 1/6/25. Here we are 1/21/25 and still no sofas and absolutely no communication from Nicks Furniture! Based on all of the reviews on their website and the other complaints to the BBB about them there is obviously a bigger issue that lies with this company. They are deceptive & fraudulant and the consumer is the one paying the price. I am asking the BBB for your help in this matter once & for all. I am seeking an immediate & full refund from Nicks Furniture in the amount of $1867.18. I am requesting that this be done in the form of a cashiers check due to other consumer complaints of checks bouncing and credit cards not be *********** NOT PURCHASE ANYTHING FROM NICKS FURNITURE!!!!!!

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch on 7/7/24 from Nicks furniture in ***********. He said the order would take ***** weeks for delivery. I called Nicks back 10 weeks later and he said the manufacture was short on material, so they need more time. I called back 2 weeks later and Nicks said hurricane ****** went through the town where the manufacturer was and itll be at least 4 more weeks. Through a text message I told Nicks, how do we cancel and how do we get our money back. No call back from Nicks. My wife calls the manufacturer, (Craft Masters) after we heard about the delays and they said that the order was never paid for, so production on the couch never started. We called Nicks to get a refund and he find into give him the credit card number again and we refused, because we did not trust him after lying to us since the beginning.

• Initial Complaint

  Date:09/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding a furniture order I placed on April 22, 2024, at Nick's Furniture for a total of $2,105.99, charged to my debit card. Since my purchase, the same furniture set (item numbers ******* and *******) has consistently been listed as in stock and ready for pickup on your website. At the time of my order, I was assured the furniture would be delivered by May 31, with the latest possible date in the first week of June, as it was not in ******** wife informed your representative that our baby was due on May 29, and we were assured the furniture would arrive in time for our new home and new baby.However, on May 31, I reached out for an update and was told the manufacturer could not be contacted until Monday. No one contacted me on Monday, and after following up on Wednesday, I was informed on Thursday that the new estimated delivery date was mid-July.On July 22, I reached out again and was told the furniture would arrive the week of August 12. When I followed up on August 12, I was asked to confirm my identity, and after doing so, the representative said they would check on my order, but I never received an update.I followed up again on August 19, with no response. On August 29, I was told the items would leave the factory by the end of the following week.Most recently, on September 16, I contacted the store for an update via text and phone but received no acknowledgment. I then called from my work phone and was coincidentally promptly assisted, being told the furniture would arrive that ********* of today, September 21, I have received no updates, and my calls are being ignored. I received a text instructing me to email the store to resolve the issue, but I feel like I'm being given the runaround and am not hopeful for an email back.Given the ongoing delays, false advertising, lack of communication, and unprofessionalism, I would appreciate your immediate attention to this matter and look forward to your prompt response.

  Customer Answer

  Date: 10/02/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for furniture in which the order was never fully fulfilled. After waiting 12 weeks with limited updates part of my furniture was delivered but the other portion was not. After, I contacted the business for a refund for the remainder of the order. They said they will provide me a refund but after 1 month, little return contact, and blatant lying of providing the refund, I did not receive. This seems to be a common issue with this business.

  Customer Answer

  Date: 09/16/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25th we ordered furniture from Nick's Furniture with the understanding that it would ship in 6-8 weeks. It has been 5 months and we are still getting the runaround that it will be shipping soon. We went back to ****'s and asked him to refund our money, he claimed he had reversed the charges on Synchrony and we would receive a refund. I am still waiting to see that processed. DO NOT BUY FURNITURE FROM THIS COMPANY!!!

  Customer Answer

  Date: 08/08/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Nicks Furniture in April 2024 to inquire on the availability of a living room set. I spoke to ****, the store owner. I specifically asked if he could have the set available for delivery in May and he confirm the manufacture showed it would be available early May 2024. I then went in to the store to place the order. He pulled up the manufacturers web page and showed me the pieces had an availability date for **** I then proceeded with the transaction and paid in full. I did not hear from **** in **** In June I requested an update on the delivery date and **** informed me the manufacture had pushed the date out to beginning of June. I waited a couple weeks and contacted him again. **** advised the manufacture once again pushed out the date to beginning of July. The second week of July I requested another update and **** informed me the manufacture had the ottoman available but sofa and love seat were pushed out to late August. I the requested a refund as **** can not guarantee availability or delivery dates. He is putting the blame on the manufacture and will not issue a refund. He insist I select a different set because my only option is store credit. I do not want to select from a limit option that he is giving me and feel it is not fair that he expects me to pick something out that I do not want to purchase. Additionally, I would have to pay him more because the options he has are not in the same price range. The invoice states they do not issue refunds and they dont have control over manufacture but I feel if **** cant secure a delivery date from the manufacture, he should issue a refund so I can go elsewhere and apply my money on furniture that is to my liking and not have to settle for something from his showroom. **** has since informed me the manufacturer may continue to extend the dates so I would just have to wait if I dont want to pick anything else out. I should have to pick something else out. He should issue a refund.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th of 2024 we purchased a sectional couch from nicks furniture. The couch cost $2400 and we paid in full with a credit card. We were told that the expected delivery date was April 25th of 2024. That date came and passed with no update. From that point through the middle of June we had to continually reach out to the store while no real update on expected delivery was provided. On approximately June 15th we were told another part of the couch went out of stock and he was waiting on a new delivery date. On July 8th we still had not received a new expected delivery date and subsequently asked for a refund of are money. He refused and said the best he could do was store credit based on his terms and conditions. I told him we do not want store credit or a different couch and restated we wanted a full refund which he again refused. We contacted are credit card company to dispute the charge and that is in the review process. That is the most recent update.

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2024 we purchased two love seats and 2 end tables, which we received. On the same date and invoice number SG23108 we ordered and paid for a drop leaf dining table and 4 matching chairs, which we never received. At the date of order we were told the table and chairs would come in around the middle of March 2024. At the end of March I called and they told me two more weeks. The Third time I called they said the table and chairs had not left the manufacturer and it could be 2-3 more weeks. Since then I have called three times (April 18, May 9, May 14) and left voice messages with no response from Nick's Furniture. I also texted on May 14th with no response. The same furniture is sold at Ashley ********************** and as of today, May 16th, if I ordered the table and chairs online, the Ashley ********************** website tells me that I would have delivery on Tuesday, May 21, 2024. I want my money refunded but they won't even answer my calls.