ComplaintsforBest Deal, Inc.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I hired Best Deal to remodel my bathroom. It was verbally agreed upon that when making my final payment, any items I purchased would be subtracted from the amount I owned. My final payment was made on Nov 16th, 2023. After subtracting the items I purchased I paid $2,435. Approximately a half hour after I made the payment I noticed that the contractor had only subtracted half of what I paid for a ************ overpaid by $427.00 I immediately called and told him that and he said he would talk to his boss and issue a refund.Prior to making the last payment I had informed him the grout was cracked in the shower. His employee came back and fixed it a couple days later. After making the final payment, I noticed that the grout was cracked again. The shower had never been used. On Dec 2nd, I asked when it would be fixed. I didn't get a response so I called the owner. On Dec 5th, I heard back from the project manager who said he would have the guy who did the work come by and fix it. I inquired on Dec 11th, Dec 27th, Jan 2nd (including pictures of the substandard work) He responded on Jan 9th saying someone would be out. I sent more picture on Jan 11, texted again on jan 24th, and feb 6th. I have heard no response. I finally hired someone else to fix it. The problem is they grouted all the corners and where the walls meet the floor. The person I hired said that was incorrect and all those areas would continue to crack unless they were caulked. I would like my overpayment of $427 returned and I would also like to be reimbursed $165 that I paid to have their work fixed. THe owner has also not responded to any of my attempts to contact him.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had **** come out to the house for free estimate, and was quoted 19k for a bathroom upgrade, gave them a 6k deposit and was told to go to floor and Decor to pick out tile for shower, tub and floor. We did and we sent them a copy of what we wanted and they told us that they it was too expensive and they estimated $3 per tile or we would have to pay the difference above the 19 k they were charging us. Our tile picks and vanity and mirror and vanity light was estimated at 2k or less and the shower design and glass were changed from custom glass to standard. I asked them to explain the demand to keep tile cost down befuddled us, so i began to try and have a conversation with *******, who was told was the boss and he was very loud ,condescending and insulting. I was willing to try and work this out and he wouldn't let me finish a sentence without interrupting with insults and childish bantering. I then told him that we no longer wanted to do business with them, and demanded our 6 thousand dollar deposit back and was told good luck and he hung up. They did no work at all, and refuse to answer my request for oir deposit. We need that money back now! If not, we'll file a small claims suit and will go public with our complaint!

  Business response

  07/27/2023

  I can not refund a deposit untill the check clears. The customer has the refund check and it cleared on my end. 

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bathroom remodel started in January with contract of estimated completion to be three weeks. Owner stated he does not know when he will be able to come back to finish the work as he is waiting on cabinets to come in. He advised the cabinets were being ordered on February 7th. I called the company that the cabinets were selected from and they have no record of the order. Owner cashed my up front deposit checks and no longer accepts or returns phone calls.

  Business response

  03/08/2022

  The lady ordered a cabnet that takes 4 weeks to get. Job is back on schedule IM not going to take a call to be yelled at after I explained the situation. Also she owes me a great deal of money .  

  Customer response

  03/09/2022

   
  Complaint: 16827555
  
  I am rejecting this response because:

  I do not owe him any money. That is a blatant false statement. I have attached copies of both cancelled checks for the two required upfront deposits, an itemization for the second deposit figure (all receipts were provided to him), and a copy of the contract showing the balance and third installment being financed which he submitted the application for direct to the finance company.

  The complaint was not about the cabinets taking 4 weeks. The complaint was that at the 4 week point I was still being told he would be back to work when the cabinets were in. That is a very open statement. Is that one week, one month, one year? I asked him to call the supplier that the cabinets were being ordered from for an update and he refused to do so. EVERYTHING is trackable these days. Open ended work commitments are just not acceptable. When I contacted the supplier they advised they had no record of the order. I had to have my Fiance call him from a different phone number to try and get any additional information. When we asked him to provide documentation showing the cabinets were ordered he refused to provide a copy of the order. 

  In the mean time we are still waiting with uninstalled material, and safety issues - please see photo attached of open uncapped electrical wires.....this shouldn't be at his convenience to correct. 

  
  
  Sincerely,
  
  *************************

  Business response

  03/11/2022

  You had 2 crews at your house yesterday . The quartz is being installed Monday .  The shower door people are coming Tuesday. And untill im paid off you do owe me money. 

  Customer response

  03/22/2022

   
  Complaint: 16827555
  
  I am rejecting this response because: I have never had two crews at my house. That is an additional false statement. I do not owe you any money. I have made all payments per the contract, and provided the documentation to support this. Communication continues to be an issue. I have no information on where things are at with the shower glass enclosure. The ************* came out to measure and advised they would send a layout proposal to Best Deal. We have not been provided a copy of this proposal. I do not know if anything was ordered for this part of the process, and we have not been given the opportunity to review and approve. 
  
  Sincerely,
  
  *************************

  Business response

  04/09/2022

  The job is complete. We are waiting for a handel that is on back order should be here by Tuesday. Im still not paid. Im due $13000

  Customer response

  04/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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