Complaints

This profile includes complaints for NuWave, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NuWave, LLC

  560 Bunker Ct Vernon Hills, IL 60061-1842

  
• 

  NuWave, LLC

  1795 Butterfield Rd. Ste A Libertyville, IL 60048

  
• 

  NuWave, LLC

  1755 Butterfield Road Libertyville, IL 60048

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 14 overhead lights from NuWave with a 7 year warranty. One by one, they have started to fail, flickering on and off and remaining unlit for several hours at a time. Sometimes, they would remain on for a bit, but would always begin flickering again, and eventually go off again. The first light was exchanged by NuWave with no problem, then the second failed. They required me to get a electrician out to check the electric, and the light. The electrician (who cost me $300 for the visit and testing) confiemed the light was failing. NuWave then replaced it. They gave push back each time, claiming that when they received the light back, it would work fine. Because it is an intermittent on-off situation, I don't think they left it on long enough to see it fail. The third light went out and I again paid an electrician to test the connection and light. He again determined the light to be failing. They eventually agreed to take the light back but charged me $30+ - who knows for what. Now I have another light failing. Electrician (another $300) says it is their light. I sent them the video of the light flikering and going out, and they still insist that the lights work when they get them back. So I asked, by email, how long they are leaving them plugged in, because this is an intermittent problem. They have ghosted me and are not responding. So I am in the dark (literally) and they are not fulfiling their explicit warranty. I want an answer to my last emails dated 3.3.2025 and a light replacement for their faulty product.

  

  Business Response

  Date: 03/27/2025

  Thank you for reaching out regarding Ms. ***** concerns.  We appreciate the opportunity to review and assist.
  According to our records, Ms. **** purchased 14 canopy LED lights through ***************** on August 6, 2020.  She previously returned two lights under warranty.  After thoroughly testing the two lights, our engineering team confirmed that they were fully functional.  We suspect the flickering issues may be related to installation, such as loose wiring or other electrical factors.
  To assist, we will be sending Ms. **** a replacement driver (Alset AL80 W1C220SHT)at no cost.  It will be shipped to the place of business.
  While our testing has not identified defects, we want to ensure Ms. **** can continue using her lights without issue.  Our team is available to assist if needed.
  Thank you, and please let us know if we can assist further. 
  Best regards,
  ******** ******

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23106927
  
  I am rejecting this response because: I haven't received any communication or "driver" from Alset.  I did contact their corporate office and they said they were looking into it.  I have bills from the three electrical companies that have checked out the lights and connections and deemed the lights to be defective.  Also, it would seem that if there were faulty connections that the new lights would experience the same issue when plugged into the socket that the faulty light was in.  Since the lights are under warranty, will they be paying for installation of the "driver"?  
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 04/15/2025

  Thank you for following up on Ms. ***** response.
  
  I want to clarify that our warranty covers replacement parts only, and does not extend to labor costs. Ms. **** was previously informed of this policy.
  
  
  Regarding the delayed driver, I apologize for the inconvenience. It has been shipped via **********. The tracking number is 1Z27F1R50377391052, and it was sent to Burn Boot Camp at ****************************************************************************************************
  
  Please let us know if you need further assistance.
  Best regards,
  ******** ******
  

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I begin, this is not a complaint. I am trying to reach Nuwave corporate since I could not do that through their web site's phone number and email. On January 30, I purchased the Nuwave Blender Pro from ****** (Exhibit A and B). However, because ****** covered up UPC Number (Exhibit C) , I am not able to register this product for a warranty nor an extended warranty. On, Feburary 3, 2025 and again on February 15, 2025, I tried email Nuwave through their ********************************** email listed on their site (Exhibit D). It's been nearly two weeks, I have not heard back from Nuwave. Finally, I LOVE the Nuwave Blender Pro it had exceeded my expectations. I would love to register my Nuwave Pro Blender.

  

  Business Response

  Date: 02/26/2025

  Hello,

  The Nuwave Blender Pro has been successfully registered. Please find email correspondence attached. 

  
  If you have any other questions, please reach out to ***************************************************************************** 
  
  Thank you,
  Customer Support 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Leeric *******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** PURCHASED ON AMAZON-NUWAVE TOASTER OVEN!! THIS COMPANY IS A SCAM AND FRAUDULENT!! THEY SOLD A BROKEN TOASTER AND WOULD NOT REPLACE OR RETURN. THEY FORCED ME TO CALL ****** FOR RESOLUTION-AMAZON FORCED ME TO CALL NUWAVE-CALLED BACK AND WAS EMAILED CONFIRMATION OF REPLACEMENT WARRANTY W/O ACCESSORIES. ****** REQUESTED **** TO BE SHIPPED BACK AND STATED I MUST REPURCHASE SINCE **** COST MORE NOW THAN WHEN ORIGINALLY PURCHASED AND THEY WOULD NOT PAY THE DIFFERENCE IN PRICE ALTHOUGH **** BROUGHT WAS SENT DAMAGED. ****** ADVISED TO REPURCHASE WITH/THE ***** INCREASE. CALLED NUWAVE ASKING FOR ETA ON REPLACEMENT, THEY CANCELLED REPLACEMENT FOR DAMAGED **** STATING AMAZON IS ISSUING A REFUND-ADVISED NUWAVE I PURCHASED NEW TOASTER PER RECOMMENDATION OF AMAZON AND WILL NOT MAIL TO NUWAVE A NEW TOASTER- CANCELLED ORDER W/AMAZON--REQUESTED TOASTER TO BE RETURNED TO SHIP IT TO NUWAVE AND WAS TOLD I MUST REBUY IT. THIS COMPANY HAS STOLEN MY MONEY. MANAGER TRIED TO PLAY GAMES AND CALL ON A DIFFERENT LINE ASKING FOR MY WIFE WHO ORIGINALLY CALLED TO COMPLAIN PRIOR TO AMAZON REQUESTING FOR THE **** TO BE SHIPPED BACK. DO NOT DO BUSINESS WITH NUWAVE!!! I WILL REPORT TO CFPB!! NO REFUND HAS POSTED TO MY ACCOUNT! 

  

  Business Response

  Date: 12/23/2024

  We truly apologize for any inconvenience this situation has caused you. Unfortunately, as the product has been returned to ****** we are no longer able to process a warranty claim. 

  Our customer service department placed an order on 12.18.24, when we were initially contacted, for a replacement powerbase. However, we then were informed by the customer that an ****** agent informed them to return the product. Once the product is returned for a refund, we can no longer send a replacement under warranty as we require the original product to be sent back to us. 

  Unfortunately, there is nothing we can do to expedite a refund or change the details of repurchasing as this is based on Amazon's policies. 

  If you would like further assistance, please do not hesitate to reach out to us directly. 

  Thank you,

  ****** *. 

  Custom Support. 

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22704115
  
  I am rejecting this response because:YOUR RESPONSE LACKS TRUTH AND VALIDITY!!!

   

  I OWN 2 BUSINESSES, AS A RESULT, I KNOW WHAT CUSTOMER SERVICE IS AND LOOKS LIKE.  YOU AND YOUR ORGANIZATION LACK KNOWLEDGE OF THE NUWAVE SYSTEM THAT FAILED.  I CONTACTED YOU AND YOUR EMPLOYEES WHICH ARE FEW TO DISCUSS THE FAILED PRODUCT "YOU" ALLOW ****** TO SELL ON YOUR BEHALF WHICH REPRESENTS YOUR COMPANY, ORGANIZATION AND PRODUCTS WHICH YOU SELL DIRECT AND 3RD PARTY.  AS A CUSTOMER, I PURCHASED DIRECT THROUGH ******- REPRESENTING NEWAVE AND ADVERTISING YOUR PRODUCTS AS "NEW".  YOUR PRODUCT WAS NOT NEW, INSTEAD, IT WAS DAMAGED UPON ARRIVAL AND AFTER YOUR **** STATED YOU WOULD DO NOTHING REGARDING THE DAMAGED PRODUCT, I WAS FORCED TO CONTACT AMAZON WHO ADVISED TO RETURN THE ****.  DUE TO YOUR **** BEING OVERPRICED AND THE PRICE INCREASED $30.00 IN 1 WEEK (DUE TO THE HOLIDAYS)- AMAZON WOULD NOT SEND BACK THE **** TO BE SENT TO NEWAVE, INSTEAD, I WAS FORCED TO PURCHASE A NEW TOASTER--WHICH I DID, DUE TO THE HOLIDAYS, I WAS FORCED TO BUY ANOTHER ONE SINCE I THREW MY ORIGINAL UNIT AWAY WHEN I UPGRADED TO NEWAVE.

  THIS COMPANY ONLY CANCELLED THE SHIPMENT OF THE REPLACEMENT WHEN I ASKED FOR THE ACCESSORIES TO BE SENT AS WELL SINCE I SENT THE ACCESSORIES W/ AMAZON'S RETURN.

  THIS COMPANY ALSO HUNG UP ON MY WIFE AFTER ATTEMPTING TO KEEP ME ON HOLD WHILE CALLING REGARDING REPLACEMENT, THEN CALLING HER ON HER PERSONAL LINE AFTER WE HAD TO SUBMIT 2 TICKETS TO ATTEMPT TO RETURN THIS DAMAGED UNIT.  I HAVE SEARCHED ONLINE FOR THIS COMPANY WHO DOES NOT DISCLOSE THEIR LOCATION ON THEIR WEBSITE, AND DUN AND ********** LISTS DETAILS THAT DISTURB ME AS A CUSTOMER LOOKING TO INVEST IN A GOOD KITCHEN APPLIANCE FROM "I THOUGHT WAS A REPUTABLE COMPANY" TURNED OUT TO BE A SMALL INDEPENDENT COMPANY REFURBISHING APPLIANCES AND SELLING THEM AS NEW ON AMAZON!

  AGAIN, THIS RESPONSE IS STUPID AS I HAVE BEEN FORCED TO BUY A NEW UNIT ALREADY.

   

   

  
  Sincerely,
  
  Wauchope Wauchope

  

  Business Response

  Date: 01/13/2025

  We do truly apologize for the experience you have had so far. Unfortunately, the original product has been returned to ****** per your response and a new unit has been purchased. We would be more than happy to start a warranty claim if the new unit has any issues. 

  However, we are no longer able to start a claim for the original product that has been returned and refunded by Amazon. 

  Again, we truly apologize for the inconvenience. If you would like to speak further on this matter, please do not hesitate to reach out to me directly, at *******************************************************************. 

  Thank you,

  Customer Support 

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a nuwave oxypure zero in December 2022. It's been working great until it just quit coming on it was in auto mode. I unplugged it then plugged it back in and the only thing it does when I power on, is the louvers or vents, open then nothing. The power button just flashes red. I can't close the louvers or vents, I have to unplug it. I sent them an email describing what was happening, to see if they knew what was wrong with it or if they could tell me where I could get it fixed if it's not to expensive. I attempted to contact them again on there site with a message explaining the problem and no response there either. I've gone on there site again to send another message and now it says I've never bought anything. We'll I registered it when I received it, I had an account to set up the wi-fi on it. The site says incorrect email after it has sent me a code a verification code to my phone. Today it let me log in with my same email and password. Now it says I have never purchased from them. The manual says there is a manufacturers warranty for 3 years but my receipt says, Free 5 year limited warranty I just wanted to know if it was fixable and who I would take it to. I did purchase it directly from them I have the receipt. I was going to call but read reviews that said it was pointless so I thought I would come here to the BBB. I have uploaded a picture of my receipt.

  

  Business Response

  Date: 12/13/2024

  We do truly apologize for the inconvenience that this has caused. We have reached out to ******* as of 12.12.24 and have successfully agreed on the next steps to repair her Nuwave OxyPure Zero. 

  Attached is an email correspondence.

  ****** *. 

  Customer Support 

   

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  They contacted me yesterday and things were resolved. I tried to send a message yesterday and could not find where to notify you

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on the NuWave store website on Oct 31, 2024 for the Nuwave 6QT Nutri-Pot accessory bundle. I have included a link below. I have not received an email order confirmation but I was charged for the bundle. I have contacted the Nuwave now customer service and they do not know anything about this order. I want my debit card refunded or I want my order processed for the bundle. I am asking for a full investigation by a member of the NuWave corporate leadership.*****************************************************************************************************************************************

  

  Business Response

  Date: 11/27/2024

  Good afternoon, 

  Thank you for reaching out to us and we are so sorry to hear about this. Unfortunately, the link/website provided is not our website. We did not charge the customer, nor we have the product in stock.
  
  The phone number on the website under contact us is ************ which is not our number. Also, the address **************************************************************, this is also not our address, we are located in ************, *** 
  

  I would strongly suggest the customer to reach out to their credit card company to file as dispute on the charges, as this is not a charge Nuwave LLC did. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Oxypure Zero Air Purifier through ******* in March, 2023. Unit has worked fine since and performs as advertised. Recently the unit makes a static noise similar to a ****** counter and all I want is to talk to a technitian who may know what the problem might be. The Nuwave phone number requires you to go through a rewards center and there is no way to directly contact customer service. The unit is still under warranty but no way to correct problems other than ship it back to Nuwave at my expense.

  

  Business Response

  Date: 10/14/2024

  We do truly apologize for the trouble in reaching us. We would be more than happy to discuss your concerns on your Nuwave OxyPure Zero. We had reached out via email to further assist, but unfortunately have not received a response. 

  There is more information required in order to troubleshoot. Attached is the email with all the required information. Please feel free to reach out to us directly at *******************************************************************. 

  Thank you! 

  ****** *. 

  Customer Support 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NuWave LLC will not honor their warranty per my call I was told that since I purchased on **** warranty is "voided". NuWave sells the same product in many other outlet's, the unit was brand new in the original box was purchased 07/09/2023 and stopped working 04/2024. I have attached my order/paid receipt from **** and NuWave's item booklet and warranty. I don't understand how they can not honor their warranty they are the manufacture.

  

  Business Response

  Date: 06/07/2024

  We sincerely apologize for the inconvenience you experienced with our products. However, it is important to note that any seller on **** is not authorized to sell our products. Our products are not intended for resale, and as a result, the warranty is not valid once the product is sold. This information can be found in our manual on page 15 under the section titled "The Warranty Does Not Cover." Nuwave LLC reserves the right to void the Limited Warranty, as permitted by law, for products purchased from unauthorized dealers. We recommend contacting the seller or **** to explore any available options they may have for you. Alternatively, we offer a one-time repair service for customers not covered under warranty. For more information on the repair service, cost, or to begin the process, please feel free to contact me directly at ************************************

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21775510
  
  I am rejecting this response because: Per my phone call to the BBB customer relations this afternoon I was advised to start a new email thread. In the reply from the business NuWave "Alternately, we offer a one-time repair service" and to contact *********************************** which I had done 4 times with no reply. I did reply to the BBB to let you know that I have reached out directly to this individual as indicated in the reply from NuWave. I did also reach out to the BBB on 06/14/24 letting you know what was gone on we did get an acknowledgement from the BBB that this email was received I also got an email from the ************************* -BBB dated 06/20/24 to call their office in NY directly at ************** which I called and left a voicemail on 06/21/24 @12:05pm with no return call.  
  
  Sincerely,
  
  **** & *********************

  

  Business Response

  Date: 07/03/2024

  Hello,
  
  I sincerely apologize for any inconvenience caused. Please make sure to check your junk/spam folder, as emails sometimes get filtered there. I have also included the emails that were previously sent. Although the warranty is no longer valid, we do offer a one-time repair service for a fee of $60.00. You will need to arrange shipping of the unit to us using a carrier of your choice. Once repaired, there will be a shipping fee of $29.95 plus tax to return the unit to you. Please note that since the warranty is expired, the unit will not be covered under warranty after repair. If you wish to proceed with this service, kindly contact me directly via email or reach out to our customer service department at ************** for assistance with your repair order.Thank you.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN RESPONSE TO TV ADVERTISEMENT PURCHASED BY PHONE CALL USED MASTER CARD ON BARCLAYS BANK ON 1/17/2024/.PURCHASED 2 MODEL ***** AIR PURIFIER. DOES NOT WORK ALL THEY DO IS MAKE NOISE AND BURN POWER CONTACTED THEM ON THIER WEB PAGE AND INFORMED THEM OF SUCH NOTED MY PHONE # AND REQUESTED A PHONE CALL. NEVER A CALL FROM THEM

  

  Business Response

  Date: 05/17/2024

  Hello *******,

  We do truly apologize for any inconvenience that this may have caused you. Upon further looking into our records, it looks like our customer service department was contacted on 5/07/2024. During this call, you expressed your concerns and our customer service representative explained the functions and normal performance/use of our OxyPure Zero and deemed that the two OxyPure Zero's were performing normally. However, we at Nuwave prioritize customer satisfaction and provided 2 return labels for a return for refund. Unfortunately, the return labels were not used and the product was shipped via ***** which typically take 7 to 10 business days to receive. Please rest assured that once received, a refund will be issued to the same form of payment used for the purchase. Please do not hesitate to reach out to *********************************** if you have any further questions or concerns. 

  Thank you. 

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Nuwave Oxipure Air Purifier in 2022 with lifetime Hepa Carbon filters for $600.00 The order was suppose to have 5 filters included, instead it had 3, one for each year thereafter. Since I was to receive lifetime filters, I did not notify company that the order was short, I thought it wasn't necessary. Now that I have put in the last filter, I called Nuwave to send out the next batch of filters and they refused due to the fact, they say, I didn't report the two missing filters in 2022, they are penalizing me until 2028 instead of 2026 before sending me more "free" filters. The add as you will see states free lifetime filters, no exceptions, "no you ******".They want to charge me $40 per filter until 2028. Ad attached.

  

  Business Response

  Date: 03/12/2024

  Hello,
  

  This order was placed on 2/15/2022. Customer has not reached out until 3/01/2024, according to our terms and conditions, Nuwave customers have a 30-day window to claim any missing accessories/parts. Based off of our records a complete order was shipped and delivered. This is now over a year. Customer has the option to purchase the items needed, if they reach out to me directly at *********************************** we can provide with a discount.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21380693
  
  I am rejecting this response because:  Whether or not I let them know about the 2 missing filters has nothing to do with their guarantee.  They guaranteed free lifetime filters for the air purifier and I should have such.  I'm NOT asking for something I am not entitled to, only what they said they would provide.  Their response of not fulfilling this guarantee is FALSE ADVERTISEMENT and I think a lawyer would agree.  Seems this company would rather lose a customer than stand by what they advertised.  Another point is they want to penalize me with 4 years of me paying for filters (1 filter per year) instead of the 2 (2 years) that they shorted me.  How fair is this?  I didn't ask for the 2 filters that were missing, I asked for my next order of filters that should be sent per guarantee.  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/13/2024

  Hello,
  
  We do value customer satisfaction unfortunately as mentioned before per our policy the time frame to claim missing accessories has lapsed well over a year.
  Order was placed on 2/15/2022 included in your shipment was a Nuwave Oxypure with 5 Hepa/Carbon filters which are to be replaced once a year.With that being said the 5 filters shipped with original unit will cover until 2026. You will be able to qualify to claim your free lifetime filters on 2/15/2027 and you would only cover the shipping fee. 

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21380693
  
  I am rejecting this response because:  Once again, I am not asking for the 2 missing filters. I received 3 not 5. I am asking for the next shipment of filters to be sent as advertised.  What is it about reading what I am writing that the company does NOT understand? Once again, I DID NOT RECEIVED 5 FILTERS, I RECEIVED ONLY 3.  I AM NOT ASKING FOR THE 2 MISSING FILTERS. I JUST INSTALLED MY LAST FILTER AND REQUESTED NUWAVE TO SUPPLY THE NEXT BATCH.  ALSO, WHY AM I BEING PENALIZED TIL 2027 BEFORE THE "FREE FILTERS" ARE SENT AGAIN.  COUNT IT, MISSING 2 FILTERS SHOULD BE 2026 NOT 2027, I DIDN'T THROW FILTERS AWAY, I WAS NOT SHIPPED 5.  I SHOULD NOT BE PENALIZED AT ALL FOR NUWAVES MISTAKE.  REALLY!!!!!!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a 3 week period I left two emails regarding a question on pricing and have yet to receive a response from customer service. Looking at other complaints on this web site I dont think I want to do business with them anyway.

  

  Business Response

  Date: 02/21/2024

  Hello we do truly apologize for the experience you've had with us. We always try to respond to emails in a timely matter, please check junk/spam folder. We value customer satisfaction you can email me directly with any questions at ***********************************