Business ProfileforDiscount Golf Company
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege not receiving either the correct or no items after ordering from the business website.
- Consumers allege customer service is unwilling to work with the consumer on returns or refunds.
On 5/10/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 5/22/2023, business has not responded to BBB emails addressing the pattern of complaints.
As of 11/15/2023 this business has not alleviated the pattern of complaints. Therefore, monitoring has been extended and a rereview will occur on 2/15/2024.
As of 2/23/2024, business has not alleviated pattern of complaints.
In April 2023, BBB investigated Discount Golf Company's business practices. This investigation was prompted by a a growing amount of complaints that are submitted without a response from the business.
There is no SOS report for this company. We have not received a response regarding the ownership and the type of business they are running. They do sell varied golf related items.
Many of the consumer complaints state the business is not sending the items the consumers purchased from the business's website. When trying to work with the business to resolved the issues consumers claim the owner maybe difficult to work with.
Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.
On 04/28/2023 the BBB requested additional information. Based on the information detailed above, BBB cannot confirm the legitimacy of Discount Golf Company.
Additional business information
On 04/28/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is. Also, the business claims "Money-Back 30 day Guarantee" but does not clearly and conspicuously state the conditions based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
Izzo Swami 6000 Golf GPS
https://discountgolfco.com/products/izzo-swami-6000-golf-gps
$129.95
$159 Only $119!
Money-Back 30 day Guarantee
Satisfaction Guarantee
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
On 11/16/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on, also The business claims "Money – Back Guarantee " but does not clearly and conspicuously state the conditions as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
As of 12/4/2023, business has not responded to BBB emails or modified the website.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 148 W Saint Charles Rd, Villa Park, IL 60181-2462
- BBB File Opened:
- 11/19/2020
- Years in Business:
- 7
- Business Started:
- 1/12/2017
- Type of Entity:
- Corporation
- Business Management
- Business Manager
- Contact Information
Principal
- Business Manager
Customer Contact
- Business Manager
Customer Complaints
224 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Customer Reviews
103 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Fred H
1 star08/06/2024
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