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Business Profile

Online Retailer

Discount Golf Company

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the website, on March 23, 2025. Paid via Zelle on March 24, 2025 after speaking with the gentleman on the phone at ************. He said it should ship in a few days. Every time I call, he is not at a computer to look it up my order and will get back to me. He says to text him,.I have text, called and emailed and have yet to receive what I ordered and no explanation.I researched them on ******** after my purchase unfortunately and found many people posted complaints about this company.

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/10/25, I ordered a package of 10 golf gloves from "Discount Golf Company." After paying the company's supposedly Vemno account, I received texts from "***" at Discount Golf Company saying that Vemno froze their account, and that I needed to pay again, via Zelle, for the order to ship. I paid $60.76, received by a Venmo account under "***** *****," Vemno handle @*****-*****-313 They call and text from ************. The website is: ************************************************************************ Please shut these scam artist down.

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Golf Grips from this company and paid Via VENMO. I have not received the shipment. It's been over a month.I want my money rerurned.

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company never sent my grips I purchased and online. I reached and and was lead on saying the order was in process, then they blamed ****** for not releasing funds so then offered to cut me a discount if I venmo $50 for the grips and he would send them directly. The seller then ghosted me and never provided a tracking #. I asked for a refund and they refused to acknowledge the request.

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an online order with this company and initially paid with ******. The transaction went through and the finds were received by a company named received by *******. Discount Golf Company claims to have never received the money and refused to ship my order. I eventually received my ****** refund. I was told that for my inconvenience my order could be paid at a discounted rate through Venmo, which I did on January 30. They confirmed they received my payment and would ship that day, My order didn't ship. I was then told it would ship the next day. Nothing. It has now been 10 days and still no shipping/tracking information. This business is a scam. ******** customer service. I am seeking a refund.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Callaway Directional Sticks and **** Split Broomstick Putter Grips. Paid Discount Golf a Total of $30.00 for both Orders. Sticks were Purchased on 11/29/23 and Grips Purchased on 12/27/24. I didn't realize these Scammers were the same Outfit that never delivered my first order back in 2023. Tons of complaints by other Purchasers that they never got the Merchandise they Ordered from Discount Golf ; *************** ***** ***** Owner. This is a ***** Problem and needs to be addressed.

  • Initial Complaint

    Date:08/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order in April, 2024 and when I heard nothing I cotacted them by email and they issued an invoice. I paid the invoice on May 5, 2024. Since then I have contacted them by email four times and am given the run around each time. I disputed the charge with my credit card company and after about 50 days the company sent my credit card company a copy of the invoice, indicating "paid' and said that was proof that I must have received the product and was satisfied. Credit card company denied my refund and I'm still waiting for the product.

  • Initial Complaint

    Date:08/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6 pack me Bionic gloves on July 10, 2024 . I was told to await the invoice the following day which I paid promptly. On or about July 17 I contacted them and asked for an update on my order , I was told it would ship the following week. On July 31 , 2024 , I contacted them again asking about my order , I was told that the credit card processor I was directed to pay by them never paid Discount Golf . Discount Golf is now telling me I have to pay them again in order to get my gloves. Today they give me their own phone number for me to call to request a refund after telling me they were never paid. Explain ????

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21st 2024 I made a purchase of 15 golf grips through discount golf company in ********. They sent me a invoice through my email and paid ****** through their stripe payment services. I never got a receipt any tracking info of when they would be shipped I called and a guy named *** said they never recieved my payment and stripe financial services didn't pay them. The payment processed through my bank (I sent a screenshot of it) and uploaded it on my supporting documents. I said I wanted a refund and he said my payment was held in stripe so he wanted me to pay another $120 for the delay. I said no and told him I wanted a refund. Once again he said he didn't have my payment.

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some golf items on the Discount Golf website. I paid the invoice on June 11th 2024. It was supposed to arrive in 3-5 business days. I never received my purchase and when contacting Discount Golf they refuse to send the items. They claim even though I paid, they never got paid by square and refuse to deliver the items. The owner goes on and on about his health and goes into politics. It is now July 29th and he still refuses to send the order. He wants me to file a claim with my card company for a refund and then rebuy from him again at a discount claiming that square wont refund them money for 180 days even if he asked for it. This company and man are nothing but a scam.

Discount Golf Company is NOT a BBB Accredited Business.

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