Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer sold me a motorcycle and said the bike was in pristine condition. I asked about leaks and also asked if motorcycle had any serious problems and dealer said no. Upon delivery i discovered that the bike has a cracked engine block. Lucky motors purposely concealed and covered up serious mechanical damage to decieve me. I ordered this bike and had it delievered from ******** to ******* so i was not able to do my own inspection and took lucky motors at their own word when i was told bike was clean. I also still have not recieved any keys or title and lucky motors has stopped taking calls and texts from me.

  

  Business Response

  Date: 03/16/2025

  in reference to ****** complaint, and this does not surprise me that once again he has changed his mind. **** bought a motorcycle from us that was on consignment from a customer of ours. This bike was not owned by Lucky Motors and he was made aware of that Luckymotors did not cover anything and the bike was sold AsIs. There were several  Conversations with **** he has said to us that there was no way we would've known that. There was an oil leak unless you put the bike up on our rack because it's so low to the ground. There was some silicone sealer apparently put on a seal underneath the bike that was leaking after he received the bike he had ridden the bike and it rode perfectly other than an oil leak. there were several conversations going back-and-forth with ****  one minute he was happy and the next minute he was not we had offered to take the bike back at one point we also had offered to Make the repair for the oil leak and several times it went from him being happy to him changing his mind. There has been several messages where he is stated One thing and then the next hour or day he changes his mind. He finally agreed last week that everything was good. He was going to keep the bike and we offered to give him a $500 Goodwill credit back to him. He asked us to send him the title and the Extra keys, which we did and now today he's again changed his mind. filing complaints with the BBB.

  He also said he disputed charges and then messaged my son ******** back stating that everything was good and he was canceling all of that and then said just send him the title and the extra keys. I'm not sure what kind of games he is trying to play, but we are done with this We literally have spent hours on the phone discussing yes, and then he changes his mind

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle I traded in hasnt been paid off in over 30+ days

  

  Business Response

  Date: 02/15/2025

  this vehicle was paid off more than two weeks ago. I'm not sure what the customer is referring to or why his have them call us directly. I can be reached at ************. Thanks, *****.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2024is when I purchased a 2016 *** 740.Upon purchased I noticed numerous problems with said vehicle. I asked about an extended warranty and purchased one at a cost of $3500. I noticed anti-freeze and oil usage was abnormal and resorted to inform Lucky Motors of the problem ad then found that the warranty was not valid. Lucky motors performed work on said vehicle and informed me that the problems had been addressed. After driving for two weeks the same problems occurred along with a suspension problem that has also existed since day one. All fluid issues have been addressed but problem with suspension has gotten worse. I need assistance in getting this pre existing suspension problem resolved.

  

  Business Response

  Date: 10/01/2024

  Lucky Motors repaired this vehicle a year ago. The rear shock was defective and we repaired it as good as the warranty did not cover the repair at that time. One year later there is a problem with the air suspension in the front is not related to the same repair, there are no more free repairs. Weve already informed the customer about this and he does not like that answer. 

  Customer Answer

  Date: 10/05/2024

   
  Complaint: 22305211
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22305211
  
  I am rejecting this response because:
  The problem with the suspension was never addressed by extended warranty nor dealership because it was a pre-existing problem. I had to pay ******** *** over $700 to diagnose problems with this vehicle that were not addressed that I informed dealership about. The original extended warranty I purchased was voided. The dealer supposedly purchased a new extended warranty with ************************* and they refused to cover suspension because it was pre-existing. I have been dealing with this problem from the first day of purchase and was provided a loaner while some issues were addressed.
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 10/24/2024

  As previously stated, this is not covered Under warranty and it is not the same problem, even if it was a year later wouldnt be covered

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22305211
  
  I am rejecting this response because:Dealership was notified immediately of problems in regards to suspension and never addressed them claiming that warranty that I purchased somehow did not process although I was financed for $3500 dollars through ************
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 10/29/2024

  again, in reference to Huberts complaint, this is a Used Car. Weve done everything we can to try to accommodate him. We cannot do work for free as requested.. we have tried to accommodate and help here, but we cannot do anything further at no charge. 

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a truck from them about a month ago. The truck showed up two days late. First impressions had us a little taken back. The whole side of the bed was smashed in. We were aware that the body wasn't perfect, but had no idea the extent of the damage. The smell inside was so bad that we had to leave it air out while my husband went to get fabric cleaner. When he got back he jumped in the truck went to adjust the seat and found out that it was broke as well. Parts and pieces from inside the truck were missing that also was hidden from any pictures. 3 out of 4 wheel ***** were hanging or twisted. Within 2 days of was throwing check engine lights. We also found 2 spots where the truck had paint missing that the dealer had covered up with white nail polish. This is nothing more than fraud. We offered to let him keep 2000$ and let us have a refund for a truck that was misrepresented to us.

  

  Business Response

  Date: 08/26/2024

  Good morning in reference to ************************* and ****** complaint,
  they purchased a ***** diesel work truck a month and a half ago from  ********, he had sent pictures and disclosed the ding in the side of the bed that had been mostly pulled out. It was not perfect but it was not caved in. it was disclosed that this vehicle had just had over $10,000 in injectors and engine work performed new tires all around the car ran Perfectly with no lights on, I personally had previously used this vehicle to tow two Trailers picking up cars it did not smell like a new car, but it did not have any other bad odors either. apparently, there was a conversation with ***** and my son ********, where he complained about something on the seat being broken I am not sure if that was some sort of cover, but I drove that vehicle and the seat worked and adjusted. This is a work truck pictures and videos and this car was disclosed when this sale was transacted. If you have any further questions, feel free to Contact me.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Lucky Motors based on an advertisement online on Car Gurus. I signed the contract on March 5, at which time I placed $2,000 on a credit card, and wired an $8,000 downpayment on March 14, 2024. The vehicle was delivered to the wrong location (my house rather than my workplace) on March 20, where the driver left it in the alley, because no one was home. I drove it for the first time on March 21, to and from work, a total distance of approximately 30 miles. I immediately began to notice significant mechanical issues, the car shook at freeway speeds, and oil leaks, which I was told were repaired for delivery, which was part of the delay. I initially intended to keep it and negotiate a solution, though I did notify the salesman of the issue (Message attached). On my way home, however, an axle blew out and the vehicle was disabled. I was able to mitigate the damage, but I did lose control and there are minor scratches. There was no collision, as Lucky Motors claims. The issue was a major mechanical failure. I have numerous photos which are too large to submit through your website, but I can mail. I provided them to Lucky Motors. Multiple employees at Lucky Motors insisted I was lying, and I crashed the car, and they refused to honor the warranty per state law. I was repeatedly told to contact my insurance, and the dealer demanded a police report, which did not exist, since I did not crash. At the advice of the lender, I paid to have the car towed back to ******** and surrendered it to the dealer. Today, I received a title to this vehicle, in *********. I have not had this vehicle for months, and I made explicit my rejection of it. I did not apply for a title, or register it in this state. I paid $10,000 out of pocket and financed the rest. Correspondence with Lucky Motors is attached. I filed a complaint with the Illinois AG and have received no response.

  

  Business Response

  Date: 07/17/2024

   In response to *********************** claims. ***** purchased a 2014 *** 335 in perfect running order, the vehicle just came from having an inspection and valve cover gaskets replaced there were no oil leaks. It was delivered by the carrier to *****'s home where he was in communication with the carrier and the carrier followed his instructions as to where to leave the keys.***** was informed when he purchased the that it had snow tire on it and he was going to to replace them at his cost and also informed *** his salesperson that he purchased summer tires already for it. Any shimmy or steering vibration was from the tread of the winter tires. When he first contacted us about the problem he sent pictures of the vehicle clearly showing it was hit with paint all down the side of the vehicle, I actually spoke to him after seeing it and told him to contact his insurance company.

  The next thing he has the car shipped back to our dealership and dropped without notice. The car had all the evidence of paint and collision from the side of the car removed and buffed off and the parts that allegedly faulty or failed were missing from the right front end. I immediately contacted ***** via phone and email and asked for a police report of the accident and other things to which I got nothing. I was emailing his wife who apparently is a judge and Asked if she was present at the time of this accident as her husbands claims were far fetched and  I figured as a judge she would not lie or go along with claim of him driving along makes a left hand turn front axle brakes destroying the front suspension wheel falling off and still manages to side swipe the whole right side of the car. If you suddenly lost an axle it stops it does not spin around as he claimed destroying other parts also when a wheel is off it would bring you to a sudden stop probably causing the right front end to dip and spin the car to a stop not moving it in a forward motion swiping the whole side like it did.

  ***** also is an ASC cert mechanic so he is fully aware of any issues and if it was a problem he would take care of it. It's as clear as day this car ran over something causing damage to the front of the lower bumper damage to the underside of the frame and then breaking the suspension and axle causing loss of control and damaging the side of the car. Why wouldn't  he call his insurance or file a police report? I can assume based on the fact he called my son ******** drunk on a couple of  occasions ******* saying he wants his money back and don't call him when he called my son ? calling his salesman *** personally threatening to a point where *** blocked his number. 

  The rep from *********** (his bank) was at our dealership and looked at the car and clearly said this guy hit something and turned it over to their collections **** to say the customer dropped the car at the dealership and is not paying.

  ***** I believe Lost control of his High powered M Sport *** 335 sober or drunk causing the damage to his car did file a police report obviously and decided to try to blame it on us as  a mechanical failure that is far fetched. That is just my opinion but several mechanics who have looked at this car. 

  Feel free to  call with any questions.

  ***********************.

  ************

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 21835375
  
  I am rejecting this response because:
  I'd like to reopen this complaint. I was waiting on a form from the wisconsin *** as lucky motors fraudulently registered the the car in ********* 3 months after I refused registration and returned the car. Paperwork was given to me by lucky motors that an out of state sale required me going to dmv with check they gave me and register car. I never cashed the check and was not going to register a car in my state that was returned to ********. I talked to the *** and they confirmed that it could constitute fraud.  The form is a request to find out who actually signed to register car 3 months later in *********. If I'm going to court, this is very important.
  

  
  

  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/16/2024

  In response to *********************************** complaint, The previous response is our stance. He crashed this car. Nothing failed, causing an accident, and if an axle would have failed on this four-wheel it would not cause the damage that hes claiming no cause him to drive off the road and hit something. This vehicle clearly ran over something and he hit something as well as sideswiping the whole side of the car. The vehicle was then Shipped back to our dealership without notice and a abandoned, we notified the lender who was in the process of recovering the vehicle. He needs to take it up with Capital One.

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 21835375
  
  I am rejecting this response because:

  Lucky Motors continues to ignore the facts, and fails to provide any evidence to support its position. I have photographs of the damage to the major mechanical components of the vehicle. I did not "side swipe" something or drive the vehicle off the road. I did not even crash the vehicle. I managed to largely control it, which was noteworthy, given the degree of mechanical failure, and the misrepresentation of the repairs that were done. *********************************** has offered to provide documentation of completing these repairs. The vehicle was surrendered to Lucky Motors in April. It is now late August, and I have seen no such documentation. I did not receive it directly, nor was it provided to the BBB or Attorney General. I have photographic evidence that establishes no such repair was done. There were rodents living in the engine, which certainly would have been discovered not only by a mechanic, but by even a full detail. Lucky Motors has no expertise. **************** just asserts that having been around vehicles qualifies him to opine as to the cause of the damage to the vehicle, which he believes entitles him to ignore his obligation pursuant to ******** and federal law. This is unconscionable. I spoke to Capitol One yesterday. They do intend to repossess the vehicle, because Lucky Motors is no longer willing to "store it." This is not my vehicle. I did not register it. Contrary to ******************** fabrication. I gave him ample opportunity to make arrangements to pick it up, which he ignored, before I delivered it to his property, at my further expense. Now, I face further detriment to my credit while **************** unreasonably refuses to honor the Illinois warranty, which I timely and appropriately enforced. Doesn't the unscrupulous dealer bear some burden, beyond simply saying, "I don't believe you"? I have provided full documentation. They have provided nothing. The dealer is obligated to provide alternate dispute resolution before I can file suit. I have attached clear evidence of fraud. The registration documents which were delivered several days after the vehicle from Lucky Motors, by which time it was already inoperable, and then two months later, the Wisconsin registration, which I absolutely did not file. I did not sign the title. I still have it, unsigned. I did not pay the state of Wisconsin $1800 as indicated. I am still awaiting copies of the application, which was fraudulently filed in my name, presumably with a forged signature on a copy of that title. The registration is now suspended, as I do not have the vehicle to take for an emissions test. Just when I think this business cannot get any lower, they find a way. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Change the oil light did not go out have had .Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Changed the oil light did not go out have had it initially diagnosed as a fuel pressure issue and had the fuel pump replaced at a cost of $1500. Then the engine light came back on and had it diagnosed at an Audi dealership that it needs a timing chain. At the dealership request. I got another diagnosis at a cheaper repair center and they said it needs a timing chain. The dealership is asking for $3500 And the local shop is asking $2500 for the timing chain. I informed the dealership of all of my issues but have had poor responses and delays. The warranty for internals is 15 days and they were informed that there was an issue with the car within that timeframe. Turned out later that it needed the timing chain. I am only asking for the $2500 to change the timing chain and they then offered $500 to fix it . I am looking at $4500 in repairs within the first month of ownership and cannot use the vehicle. Please help me resolve.

  

  Business Response

  Date: 01/05/2024

  In response to ***************** complaint. **** purchased an Audi Q5 from us and when purchasing it he declined to add any additional warranty pass the 15 day 500 mile warranty given by Lucky Motors he put 12 to **** miles on the vehicle on a recent road trip from I was told and had communicated with my son ******** that a light had come on and ******** informed him to get it checked out to the Audi dealership apparently he told him it needed a fuel pump that was installed and then apparently that didnt was not the issue then they said it needed a timing chain replacement we did inform  **** that he had declined the warranty and we would see what we could do as good will and we offered $500 towards a repair we would not for any parts that were apparently thrown at the car in an attempt to fix something that was not wrong or possibly broken. **** declined our offer and it wasnt actually until yesterday that I found out that he had put a complaint on another website saying that we do not take care of our customers and sell bad cars etc. I informed my son ******** about this who was actually out of  town at the time he had let me know that **** had been in contact with him and was actually now asking for the $500 that we had previously offered my son had asked him why he would leave negative reviews about us and then expect us to help him after that and apparently he was working on removing that. If you have any other questions please feel free to reach out via email at ****************************** or my cell phone ************.

  ************************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/2023, I purchased a 2006 ******** **** SL 500 from Luck Motors (straight purchase, no financing). I also purchased the extended warranty that they offered through a 3rd party (****************) in the amount of $3980.When I purchased the vehicle there was an issue with the hydraulic of the convertible and ***** (the owner of Lucky Motors) told me to leave the car there and he would have it fixed. The car was at the dealership for 2 weeks getting fixed. When I went to pick the vehicle up on 4/28/2023 I went to put the convertible top down and the problem still had not been fixed so I left the car there again.On 5/29/2023 (a month later), ***** called to tell me the car was ready. However, I had to bring the car home with their dealer plates as they couldnt find my plates as they had taken them off the car. On 7/28/2023, I called **************** myself to find out where I can take the car to have the ** fixed. I was informed by **************** that the dealership cancelled the warranty on 4/25/2023 (without any notice to me). **************** also informed me that they never received payment from the dealership for this warranty contract. When I called the dealership after finding this information out, the son of the owner told me he wasnt aware of this and would have to talk to his father when he returned on 7/31/2023. I told him that I wanted a full refund as I paid for a service that had now been cancelled 13 days after purchase by them and this was cancelled without any notice to me.On 8/2/2023, I went to the dealership and spoke to the owner *****, who stated the dealership didnt cancel the warranty and that **************** cancelled it themselves. I requested a full refund and he refused. On 8/3/2023, ***** called me and said the can offer me a refund of $1500 since he had paid for parts/ labor to have the convertible top fixed. I told him no, that was his problem as I had initially told him I would only purchase the vehicle if he was going to have this issue fixed. I also had asked about the Title of the vehicle as it has been 4 months since I purchased the car, and he said I should be receiving it any day now.As of today 8/13/2023, I still have not received the Title for this vehicle, nor have I received a refund for the service I purchased (****************) after the dealership took it upon themselves to cancel without any notice to me.

  

  Business Response

  Date: 08/17/2023

  in response to ************** complaint he did indeed purchase a vehicle from ** he actually purchased two let me clarify exactly what happened the first vehicle he purchased with a warranty he later changed his mind then came back and traded that vehicle for another vehicle which is the ** he is talking about at first he did want a waranty then he did not then he did again changing his mind. I was completely unaware of any warranty being canceled and after the warranty was originally sold and then it was not processed we contacted the warranty company to reinstate the warranty and they would not reinstate it because they thought the vehicle had some sort of existing major issue. **************** would not cover the car and had they had covered the car and then canceled the policy they would have deducted a processing fee plus the repair that was completed anyway which is what I had offered ************ because we did complete an $1800 repair to his vehicle we offered him **** minus his $1800 repair **** ****-1800 =**** he is welcome to pick up a check anytime for that. Feel free to reach out if you have any other questions thank you ***********************

  I have gone through this multiple times with ************ he thinks canceled the warranty when actually his going back and forward with he wants it he doesnt want s*** talking to different people I think confused my previous Office Manager who canceled his first warranty and then the second deal warranty he changes his mind a lot

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept the offer.Please have dealership mail me the check as I do not wish to return to the business. My mailing address is ***********************************************************. Please advise how soon I can expect this refund as I would assume it should take no longer than 5 to 7 business days.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20480600
  
  I am rejecting this response because: 

  this case was closed as being resolved.  However, I never did receive a check from Lucky Motorals.  Should I be filing a claim again or will the BBB reach out to them for resolution.  Please advise.

  
  

  Regards,

  ***********************

  
  

  

  Business Response

  Date: 09/16/2023

  I will check with the office a check was cut for him to refund him he was previously notified to pick up the check and hes welcome to pick it up anytime at the dealership as previously stated to him

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20480600
  
  I am rejecting this response because: in my last response I had said I wanted the check mailed to me.  My address is ******************************************************************  I do not wish to have any face to face interactions with any members of Lucky Motors.  As stated in my last response before this case had been closed I wish to have the check mailed to me.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an F-250 from lucky motors, they said the motor had just been rebuilt. After taking delivery it had a catastrophic failure in the motor and leaked oil all over the road and the parking lot where it was parked after we found the oil pouring from it. We contacted ******** at Lucky Motors, and was told to Lucky Motors would have the issue fixed and to take it to the **** dealership as they were the only diesel mechanic available. Once at the **** dealer, Lucky Motors was contacted and asked to provide the paperwork for the motor work that had been done. It was at this time Lucky Motors stopped communicating with anyone involved in the process. It has been nearly a year, and the truck is still getting paid for, still doesnt run, and I was just informed by the mechanic who it has since been taken to (we moved several hours away and had the truck towed) that the Federal emissions equipment has been removed.

  

  Business Response

  Date: 06/09/2023

  In Response to *********************** complaint, he purchased an older diesel pick up with over ******* miles it was priced considerably less than suggested market value. This vehicle was also used at the dealership on several occasions at the dealership. We also did do some upper mechanical engine work to the vehicle including the turbo. no issues were present when we sold and delivered this vehicle. this was all explained when the vehicle was purchased and I did receive a call and I did speak with **** after because I was informed that I believe an oil line or some thing ruptured causing oil loss this also is not what I would consider catastrophic that to me would be an engine locking up or transmission etc. from my understanding from the last phone call which was more than a year ago I had explained the vehicle was as is and if an oil line or color or seal needs to be replaced that would be on him that is the last I heard.

  ***********************

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20160281
  
  I am rejecting this response because:

  I was told to take it to ***** I  took it to ***** The business stopped fielding my phone calls, and stopped answering my texts. They never answered the **** calls, they never gave **** the paperwork associated with the engine rebuild that was performed. I have never spoken with this *****************. The only person I spoke with was *****************
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/24/2023

  In Response to *********************** complaint as previously stated this vehicle was sold as is, with no warranty being expressed or implied. ******** did tell ***************** to take it to a shop not a **** dealer to have the leak diagnosed so we could establish what was going on. At that point the vehicle ran but leaked oil? Apparently now the motor is locked up? How many miles are currently on the vehicle? ***************** stated before that the truck needs a $20.0000 engine for a vehicle that cost 12k which does not make sense to me. We would gladly help him find a reasonable mechanic to repair the truck but we would not recommend having a **** dealership do it as they are not going to be the cheapest route. If ***************** would like to contact me directly I could possibly arrange to have the vehicle checked out again. 

  Sincerely.

  ************************

  ************

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20160281
  
  I am rejecting this response because:
  Good afternoon, the solution offered by the business will cost me more in time and physical dollars than it would to repair it without their help. It creates more inconvenience and cost to me. I reject the so called solution, and would like them to just send me parts. That being said, I have not heard from them other than for me to pay to ship a truck across the nation two times so that they can repair the motor theyre mechanic already rebuilt and will not provide me with any paperwork on. So no thank you. They said it had a newly rebuilt motor, then blamed me for buying a used vehicle. Please list this as bait and switch. 
  

  
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Buick enclave 2011 and my loan amount Of $***** with the mileage it has ****** this is when the timing chain goes bad and it has bad tires a professional told me this and it had no fluid in the transmission It had recalls that needed to be completed before being sold that were not completed and on ***** blue **** value on retail this not sold for ***** this is sold 1st around **** *** so I was charged double for vehicle that is about to have a bunch of problems and is already experiencing them. The transmission should not have been having no fluid it should have had fluid when I bought it. I want a resolution for my problem here and I don't believe that ***** is fair I want a refund and I want to give the vehicle back I just want to refund to pay off my loan balance and my down payment back I don't want this vehicle maybe I'll get a different vehicle but I'm not going to buy this one because this is not a fair deal this is not good business. He was being pushy and didn't even let me test drive it.