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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Truck Repair

Walnut Hill Truck Repair

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    05/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My truck was broke down due to a turbo. We purchased a new turbo he replaced the turbo. The turbo has a pin and clip that holds the pin on and they either broke the clip, did not put the clip on, or either lost the clip. Which caused the actuator rod to drop, which caused the flap to close and not allowing the exhaust to flow out the exhaust pipe, which caused pressure in the engine department and now my EGR is bad or my gasket is bad on the head, or a cracked block. Now they are refusing to fix their mistake. I would like for them to fix their mistake and repair my truck.

    Business response

    05/15/2023

    We made contact with the customer.  What the customer is saying in his complaint about the part that what all put together by the part supplier not by us.  We never once refused to fix the mistake it was never addressed to us and he still has a open bill.   The clip falling off and the rod dropping would not cause any other issues with the truck.  

     

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BBB Rating & Accreditation

A

This business is not BBB Accredited

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Contact Information

501 Schwartz Rd.

Walnut Hill, IL 62893

(618) 545-9110

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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