Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and order never received it. I kept looking for tracking it never shipped. When I contacted Beachwaver they said one of the items was out of stock that's why they did not ship the rest of the order. This company has a bad reputation constantly advertising yet not delivering the product!! I still have not gotten a full resolution to this. No tracking number either. FALSE ADVERSTISING extreme headache for the consumer. Please investigate why they have this terrible business model. 

  Business Response

  Date: 05/01/2025

  Hello Laura 

  I hope all is well.

  I would like to sincerely apologize for the delay in processing your order. Weve been experiencing a higher-than-usual volume of orders following a recent promotion, which has unfortunately impacted our shipping timelines.

  After reviewing your order, I can confirm that you were refunded for the item that is currently out of stock. I'm also happy to confirm that the rest of your order has been labeled and shipped today.

  As a token of our appreciation for your continued support and understanding, we would like to offer you a $25 gift card. We truly value your loyalty and apologize for any inconvenience this situation may have caused.

  Please let us know if there's anything else we can assist you with.

  Kind regards, 

  Jade

  
  

  Jade ***** | **************** Manager

   

  Beauty Matter Future50 "Brands defining the future of beauty"  

  New Beauty Award 2025, Bella Magazine 2024, Allure Readers Choice Awards 2024,  Today Beauty Award 2024, Glamour Beauty & Wellness Awards 2024 

   

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a curling iron from Beachwaver. I recently attempted to use the pedicure for the first time and it does not work as described as it will not set a temperature below 300. I recieved a replacement with the same faulty defect. As I have to continually bring these to the post office to return I have asked for a refund. Neither product was used due to the to hot temperatures that would damage my hair if used. Requesting a full refund.

  Business Response

  Date: 03/12/2025

  Hello,
  We appreciate you reaching out for assistance from our Customer Support Team.  Please know that the issue identified is very rare and we are here to assist.  We have opened an investigative case with our shipping partner to ascertain if packages are being handled with care while in the carrier's possession and would like to offer a couple of options moving forward.
  
  We will authorize a return for a full refund label has been attached.
  Please let us know how you would like to proceed, and we will get this matter expedited for resolution.
  
  Kind regards, 
  Jade
  
  
  Jade ***** | **************** Manager

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23048951
  
  I am rejecting this response because: 

   Its not resolved please reopen or Ill just file again as Ive advised you its not resolved.

  
  

  Ive currently returned the product but havent recieved a refund

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 03/20/2025

  Hello,

  We appreciate you reaching out for assistance from our Customer Support Team.  Please know that the issue identified is very rare and we are here to assist.  We have opened an investigative case with our shipping partner to ascertain if packages are being handled with care while in the carrier's possession and would like to offer a couple of options moving forward.
  
  We will authorize a return for a full refund label has been attached.
  Please let us know how you would like to proceed, and we will get this matter expedited for resolution.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23048951
  
  I am rejecting this response because:
  I did not receive the refund. I dont know where or who that was sent to but it has not come through to me. Here is a screenshot to show I didnt recieve it.

  Sincerely,
  
  ***** *********

  Business Response

  Date: 03/21/2025

  Hello our records shows you have been refunded on our end. We are investigating why this has not process.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23048951
  
  I am rejecting this response because: I confirmed I did not receive a refund. They claim they send one but Ive shown I did not receive it so they clearly sent it to someone else. I was even able to open a ****** case because there is no refund on that charge. At this juncture it appears fraudulent to get me to send the product back and not return my funds. They need to actually refund me and I will not close this until I receive the refund. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 04/01/2025

  Hello Megan 

  Per our conversation this issue has been bubbled up to our resolution department and your refund will be sent to you shortly. We appreciate your patience and apologize for the inconvenience this has caused.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23048951
  
  I am rejecting this response because:
  Still pending returned payment. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 04/02/2025

  
  Hello Megan 
  Per our conversation this issue has been bubbled up to our resolution department and your refund will be sent to you shortly. We appreciate your patience and apologize for the inconvenience this has caused.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Feb. 20, 2025 Amount of money paid to BeachwaverCo: $116.90 The business sent me Beachwaver Pro Series 1" curling iron The nature of the dispute is that I want to return said curling iron and BeachwaverCo is stating that "Your return request has been rejected for the following reason(s): Thank you for your business and for contacting us. We strive to provide the best service possible. The Final Sale Policy applies if the item was marked "Final Sale" and thus is not returnable or exchangeable." I have sent the following email:Dear **************** Team,I am writing regarding the rejection of my return request for Order #*******. After reviewing the situation further, I have a few additional concerns I would like to address.The item was purchased on sale using a 20% off coupon code, and I was not made aware that it was a "final sale" item at any point during the checkout process. In fact, I had to scroll down significantly on the order page to find your company's statement regarding discounts and final sales, which was not clearly visible near the shopping cart or during checkout. This is a poor practice and feels misleading, as important return policy details should be prominently displayed, not buried at the bottom of the page.I find this approach to be both frustrating and unprofessional, and it certainly gives the impression of being deceptive. The item remains unused and in its original condition, and I am still requesting a full refund. If this issue is not addressed promptly, I will be forced to explore other actions.I trust you will reconsider your decision and rectify this situation. Thank you for your time and attention.

  Business Response

  Date: 03/04/2025

  Hello,

  We understand your frustration we would be more than happy to create a return in exchange from a refund.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23002902
  
  I am rejecting this response because: 

  I recently received the following response regarding my return request:
  "Hello, We understand your frustration we would be more than happy to create a return in exchange from a refund."
  
  The language in this message is vague and unclear. Based on my understanding, it seems to suggest an exchange instead of a refund, but the wording is confusing.
  
  To clarify, I am requesting a full refund for the unused product. Please confirm the next steps for processing my refund.
  
  Thank you for your prompt attention to this matter.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/06/2025

  Hello,

  we will be sending you a return label shortly.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23002902
  
  I am rejecting this response because: I have not yet received the return slip that the company said they would send. I am willing to accept the resolution once I receive it and can complete the return process. Please keep this complaint open until the issue is fully resolved.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/10/2025

  Hello I have sent your label my apologies for the delay once your item is shipped a refund will be issued 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23002902
  
  I am rejecting this response because: 

  I am writing once again regarding the return label for my order. You previously stated that the label had been sent, but I have yet to receive it. I kindly ask that you send the return label immediately so I can proceed with the return and receive the credit to my account.
  As this matter is being handled through the Better Business Bureau, I trust you will promptly resolve this issue. Please confirm once the return label has been sent.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/12/2025

  I will resent the label to you shortly 

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope that upon receipt of the returned goods my credit card is promptly credited. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a licensed cosmetologist. I was gifted a S.25 Beachwaver and today on January ****************************************** the middle of styling a clients hair! I need this replaced ASAP. Please contact me asap! I will give you my information to confirm I am licensed. 

  Business Response

  Date: 02/20/2025

  Hello we would be more than happy to issue a warranty refund if it has been within a duration of a year.

   

  Please reach out to the person that purchase this item for you in order to get the replacement.

   

  You will need the person order information. 

  
  

  Kind regards, 

  Jade

  
  

  Jade ***** | **************** Manager

   

  Beauty Matter Future50 "Brands defining the future of beauty"  

  New Beauty Award 2025, Bella Magazine 2024, Allure Readers Choice Awards 2024,  Today Beauty Award 2024, Glamour Beauty & Wellness Awards 2024 

   

  Privileged and/or confidential: This e-mail (including any attachments) is intended only for the use of the individual or entity named above and may contain privileged or confidential information. If you have received this e-mail in error, please immediately notify us by e-mail. Only Company Officers and Purchasing Agents are expressly authorized to contractually commit the Company up to the limits of their authority. Vendors should not assume that employees who are not Officers or Purchasing Agents are authorized to sign agreements or make any contractual or other commitment on behalf of the Company.   

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24 I placed an order for a Beachwaver curling iron product. I was charged $39 for product, $9.99 for shipping and $1.56 tax. A total of $50.55. It was shipped to the wrong address. I contacted my local **** as suggested by Beachwaver to notify them of the incorrect address. The package was bypassed and not delivered. Since that time, the package has been bouncing around from **** facility to **** facility. As of today, 1/13/25 the last facility listed is ************, IN on 1/5/25. There is a *** tracking number of **************************. Beachwaver Co. has offered to send me a replacement back in December, however I was then told that since it was still going to delivery facilities there was nothing they can do and they could not send a replacement. Beachwaver Co. has since then stopped responding to my messages. I would either like the product or a refund for the product. Thanks for your help!

  Business Response

  Date: 01/15/2025

  I understand how frustrating this situation can be, and I truly appreciate your patience. After reviewing your information, I am happy to approve your refund.

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing a similar frustration as others. I returned the item for a refund. and the company mailed my wife back a replacement. They stated that all sales are final and denied our refund request. I encourage all to follow as I have done and submit a claim with the Illinois Attorney General of Consumer Protection ********************************************************

  Business Response

  Date: 02/06/2025

  Thank you for reaching out. My name is Jade, and I am the **************** Manager. After reviewing your order, I see that it includes a final sale item. As noted on our website, final sale items are not eligible for returns or exchanges.

  However, wed love to offer you a store credit as a one-time courtesy. Please let us know if this works for you, and well be happy to assist with the next steps.

  Let me know if you have any questionsIm happy to help!

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Beach waver for my daughter for an Christmas gift in December 2023. This was for an 11yo child so used very minimally and have pictures to verify this was in pristine condition. The beach waver stopped working in October 2024. I submitted a request for the warranty 11/29/2024 and they did send me a new one. However, not even a month later this one is no longer working at all so i reached out again to the company and they pretty much said oh well, here is 20% off if you want another one. This is a brand new curling iron and stopped working less than a month after receiving it, I want a full refund for the lemon product I was sold.

  Business Response

  Date: 02/06/2025

  Dear ******** ********,

  I hope this message finds you well.

  After reviewing your order, our records indicate that your return was approved on November 29th, and the item was successfully delivered to your address on December 5th. For your reference, I have attached a screenshot confirming the delivery of the item.

  Please let me know if you have any further questions or concerns. Im happy to assist!

  Kind regards, 

  Jade

  
  

  Jade ***** | **************** Manager

   

  Beauty Matter Future50 "Brands defining the future of beauty"  

  New Beauty Award 2025, Bella Magazine 2024, Allure Readers Choice Awards 2024,  Today Beauty Award 2024, Glamour Beauty & Wellness Awards 2024 

   

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Beachwaver curling iron on November 4, 2024. To this date (January 3, 2025) I have not received the product. I have contacted the company numerous times to request a refund, having never received the product I paid in full for. The company has stated that the item was a final sale and not eligible for return. I feel that this would apply to items that were received by the purchaser; however, I have never received the item I paid for. After waiting two months and being duped out of a product, I would like a full refund. I have been more than patient.  

  Business Response

  Date: 01/06/2025

  Hello 

  I hope all is well,I would like to extend my apologies for the inconvenience this has caused. I have created a refund and you will receive this within 5-7 business days.

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my order less than 24hrs after I placed it. When I spoke to ** *** *** straight up lied to my face and told me that the shipping label was created and item was shipped out. This conversation happened at about 12noon ish today. When I told customer service *** that the email they sent me clearly stated the shipping label had been created but the **** had not picked item up yet and when they did I would receive another email confirms so. When I told *** he was lying he proceeded to tell me there was nothing he could do that the item was shipped out, bold face lying to me. I reread the email that clearly stated it had not been hopped out yet. As of 4:45 this anfte item still has not left their facility. After *** was done lying to my face he told me thank you for being satisfied with the resolution at which time I told him I was not satisfied with the resolution as he was lying to me about the item being shipped out. He continued to insist I was satisfied with the resolution despite me telling him I was not and that he was ***eatedly lying to my about the shipping out of the product cause the email I received clearly stated items had not been shipped out yet and when the items were id receive a confirmation email from ***** Please find current email about items attached that clearly still show items have not been picked up by **** yet

  Business Response

  Date: 02/17/2025

  Hello *****

  I totally understand your frustrations. Our records shows that you have been refunded as requested, If you needs additionl information please advise.

  Kind regards, 

  Jade

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Beachwaver from this company- which they said was delivered 12/13 but was not. I tried filing a claim through ****, but was told it is not possible because the company did not put any insurance on the label. Since they did not put any insurance on the label for the customer, they should be responsible for either refunding the product or replacing it by sending a new one. **************** is no longer answering me. I feel like I am being scammed. I cant get a refund through **** because of the company purchasing a cheap shipping label. Then it should fall to the company to replace or refund product. Instead they are ignoring me and being no help. It is a scam.

  Business Response

  Date: 02/18/2025

  Hello ****** ,
  I hope all is well our records shows that your order was delivered on the 13th of December please confirm if you have received your product if not we would be more that happy to issue a replacement.
  
  
  Kind regards, 
  Jade