ComplaintsforThreadless.com

• Initial Complaint

  05/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a v-neck Tshirt from these people on the 11th the next morning I was literally emailed telling me my order had shipped out already. Even though earlier they had just told me it would take a few days to complete. I currently have tracking still from *** stating I was to have my package delivered today at 10:30am this morning. This company & *** have been nothing but belligerent & extremely rude & hostile towards me. I've provided them both proof that it indeed shows I'm to have my order today. It's past the delivery scheduled time. I have no idea where my order is or if I'll ever see it now. I just want what I purchased as Rainsurname has been dealing with allot of ************* wanted to support ************ I need help obviously ensuring I get what I purchased & paid extra to have it shipped & delivered immediately. Sadly my email address was hacked last night so I lost my original emails showing they indeed stayed delivery date is indeed today & past due. Please help me out here as I absolutely want what I ordered delivered & found.

  Business response

  05/17/2023

  Hello!

  This customer's order was placed 5/11/2023 with Next Day shipping and was quoted a 2-5 day processing time for the order to be shipped. The order was shipped by end of day on Friday, 5/12. Because it did not ship before the *** cutoff time on that business day, it was picked up by *** the next business day on Monday, 5/15. It was delivered by *** on 5/16 within one business day as quoted. The tracking details and delivery confirmation can be found here: *********************************************************************************************************************************

   

  Customer response

  05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  As you can see in the photo I have kindly attached. I did indeed receive my beautiful Vneck Tshirt from Rainsurname's shop. There obviously was allot of miscommunication by email correspondence with a gal named ******. I highly recommend & suggest she isn't to be allowed to respond to customers in the future as she has a bad attitude. Thank you. Have a wonderful day 
  Sincerely,
  
  ***********************

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