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ComplaintsforSuburban Pulmonary & Sleep Associates
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Service was provided 1/14/20 at ******** hospital for a sleep study for which I had a referral. The providers were in network with Cigna, my insurance provider at the time. I received bills from ******** hospital and Suburban pulmonary (SPSA). I contacted both parties and inquired why I was billed and not my insurance. ******** resolved the issue immediately and I never heard from them again. SPSA however failed to resolve the issue for over a year despite all the assistance I provided them in getting paid. I contacted Cigna myself to find out that SPSA never obtained prior authorization for the billing which is their responsibility as they are in network. I contacted SPSA to make them aware of the issue and provided all the information from Cigna so they could receive payment. Apparently, they did not contact Cigna for payment, and they continued to send me bills. Per Cigna it is illegal to **** the patient for in network service without obtaining prior authorization. My last communication with SPSA was 8/30/21 with ****** and she advised that the billing had been resolved. On 2/9/22 I received a request for payment from ************************** the debt to SPSA. I contacted SPSA on 2/10/22 and spoke with ***** and made her aware of the collection. She saw all the notes on my account and was not aware why the account was sent to collections. She was going to speak with ****** and ***** and get back to me with an answer.It is absurd that due to the inattention and indolence of SPSA there is still an outstanding **** from services on 1/4/2020 outstanding on 2/2/2022 when all they had to do was make a phone and obtain authorization-which as medical billing office, it is their main responsibility.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.