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Find a Location

Club Champion has 146 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Club Champion

      825 75th St Willowbrook, IL 60527-7582

      BBB Accredited Business
    • Champion Golf Club

      924 Great Plain Ave Needham, MA 02492

    • Club Champion

      213 Burlington Rd Ste 120 Bedford, MA 01730-1468

    • Club Champion

      1000 Bald Hill Rd Warwick, RI 02886-0506

    • Club Champion

      1669 Pittsford Victor Rd Ste 400 Victor, NY 14564-9666

    Business ProfileforClub Champion

    Golf Equipment
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2022

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Club Champion Club Champion is a club fitter, builder & retailer golf clubs and accessories. 

    Business Details

    This is a multi-location business.

    Find a Location

    Club Champion has 146 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Club Champion

        825 75th St Willowbrook, IL 60527-7582

        BBB Accredited Business
      • Champion Golf Club

        924 Great Plain Ave Needham, MA 02492

      • Club Champion

        213 Burlington Rd Ste 120 Bedford, MA 01730-1468

      • Club Champion

        1000 Bald Hill Rd Warwick, RI 02886-0506

      • Club Champion

        1669 Pittsford Victor Rd Ste 400 Victor, NY 14564-9666

      Headquarters
      825 75th St, Willowbrook, IL 60527-7582
      BBB File Opened:
      6/29/2005
      Years in Business:
      14
      Business Started:
      3/10/2010
      Business Incorporated:
      3/10/2010
      Accredited Since:
      12/8/2022
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      410
      Alternate Business Name
      • Versatile Sports Partners LLC
      Hours of Operation

      Primary

      M:
      10:00 AM - 6:00 PM
      T:
      10:00 AM - 6:00 PM
      W:
      10:00 AM - 6:00 PM
      Th:
      10:00 AM - 6:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Joe Lee, Chairperson
      • Mr. Matt Caprini, Senior Manager
      Contact Information

      Principal

      • Mr. Joe Lee, Chairperson

      Customer Contact

      • Mr. Matt Caprini, Senior Manager
      Additional Contact Information

      Fax Numbers

      • (847) 681-1370
        Other Fax

      Phone Numbers

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/16/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I went to Club Champion to get fitted for wedges on May 24 and paid $100 for the fitting. After the fitting, I told them I would let them know if I wanted to make the purchase of the wedges. I was told it would be 3-5 weeks to receive the wedges, and at that time, I told them I hoped it didn't take that long, especially 5 weeks. I went into the store the next day, on May 25, and ordered the wedges from another staff member. I received an email from the original fitter on June 3 asking if I was going to order and I called immediately to inform him I came in on May 25th and ordered. He saw they had ordered the wrong wedges from a fitting 15 months earlier. They canceled the order, and on June 4th, they reordered the correct wedges. At this point, I felt the problem was resolved. I called on June 14th to see how the order was progressing, and they told me the wedges were back-ordered and would not arrive from the *** until July 5th. This now has the order not delivering for 5-7 weeks from my June 4 order and 6-8 weeks from the original order they had placed incorrectly instead of the promised 3-5 weeks. At this point, I had become frustrated and told them to cancel the order since they were back-ordered, and no one was building them. I received a call from my fitter telling me they could not cancel an order placed with an *** even though the item was back-ordered. I find this odd since they had to cancel the order that was placed incorrectly in the beginning. I did discuss with the fitter potentially getting entirely off-the-shelf wedges and asked if they could do that to expedite the shipment, and I am awaiting that answer, but at this point, I just want them to refund me the charges for the clubs. The fitter has been good, and I have no complaints about his fitting. This is only about them missing promised delivery and their no-cancellation policy when they don't meet their committed delivery dates.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elizabeth L

      1 star

      05/07/2024

      Paid over 2500 for 3 clubs. They put the wrong shafts on my driver and wood which were 43 and they put ************************************** have gotten on the new technology as I was playing with essentially an iron length shaft. Then when I told them this I've gotten the run around and the gm in that district, ***, said he'd look into and call the following day never called. When my husband called they said *** was off today and when they tried reaching him he said he was with his mommy and seemed to kind of recall the in person talk with my husband yesterday. Supposedly the fix needs to be approved by *** who cant keep his word. Its been well over 2 months and still I'm without the correct clubs I paid top money for. The third club, a 7 hybrid was to be made exactly like my previously purchased hybrids yet when it finally came in months after ordering THEY LOST IT AND COULDN'T FIND THE DELIVERY. THEN AFTER SEVERAL CALLS THEY SAID THEY FOUND IT AND WE COULD PICK UP YESTERDAY. ONLY TO RECEIVE ******** THE WRONG SHAFT & ABOUT AN INCH TOO SHORT. SO IM LOOKING AT MANY MANY MORE WEEKS TO GET THE ***** CORRECTED. SINCE *** RETIRED FROM CLUB CHAMPION THEY REPLACED HIM WITH master fitters who absolutely don't know what they're doing. This has caused me losses in many tournaments and team play as they totally destroyed the clubs I ordered. To all, don't waste your money going here Not only will you pay top dollar (more than $2500 for 3 clubs) but it will also take months to get it or more if they misplace the delivery and when you do get your clubs they'll likely be wrong and you'll go probably another month or two for them to put in a warranty claim and get the order right. Its the worst experience I've ever had for club fittings and delivery of correct clubs ordered. Had I known that this was what club champion has turned into post Kit retiring, I wouldn't have wasted my time or money. Its a joke. ******************* could do better. Such a frustrating awful experience.  

      Local BBB

      BBB of Chicago & Northern Illinois

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