Customer ReviewsforClub Champion

Paid over 2500 for 3 clubs. They put the wrong shafts on my driver and wood which were 43 and they put ************************************** have gotten on the new technology as I was playing with essentially an iron length shaft. Then when I told them this I've gotten the run around and the gm in that district, ***, said he'd look into and call the following day never called. When my husband called they said *** was off today and when they tried reaching him he said he was with his mommy and seemed to kind of recall the in person talk with my husband yesterday. Supposedly the fix needs to be approved by *** who cant keep his word. Its been well over 2 months and still I'm without the correct clubs I paid top money for. The third club, a 7 hybrid was to be made exactly like my previously purchased hybrids yet when it finally came in months after ordering THEY LOST IT AND COULDN'T FIND THE DELIVERY. THEN AFTER SEVERAL CALLS THEY SAID THEY FOUND IT AND WE COULD PICK UP YESTERDAY. ONLY TO RECEIVE ******** THE WRONG SHAFT & ABOUT AN INCH TOO SHORT. SO IM LOOKING AT MANY MANY MORE WEEKS TO GET THE ***** CORRECTED. SINCE *** RETIRED FROM CLUB CHAMPION THEY REPLACED HIM WITH master fitters who absolutely don't know what they're doing. This has caused me losses in many tournaments and team play as they totally destroyed the clubs I ordered. To all, don't waste your money going here Not only will you pay top dollar (more than $2500 for 3 clubs) but it will also take months to get it or more if they misplace the delivery and when you do get your clubs they'll likely be wrong and you'll go probably another month or two for them to put in a warranty claim and get the order right. Its the worst experience I've ever had for club fittings and delivery of correct clubs ordered. Had I known that this was what club champion has turned into post Kit retiring, I wouldn't have wasted my time or money. Its a joke. ******************* could do better. Such a frustrating awful experience.  

My story is the same as others here. Ordered then silence still waiting after 45 days. ************** store refuses to answer and is avoiding. Called the corporate office which was zero help. I have requested to cancel the order and I am filing a dispute with my CC company. Avoid at all cost. Ratings on social media sites such as Yelp are not real.

The club fitting session was initially promising (Royal Oak), yet my experience took a disappointing turn afterward. I was enthusiastic about a complete custom set of clubs and a putter tailored to my specifications. However, the issues began at the end of the fitting when we reviewed the entire club build order, including shafts, grips, and other details, totaling a substantial $6,600.Upon checking out, I was informed that the receipt couldn't be printed and that I would receive it via email along with the build sheet. Despite multiple requests, neither the receipt nor the build sheet was sent to me. Additionally, the clubs, which were supposed to arrive within 2-3 weeks, took an extended 6 weeks to be ready, and only due to the intervention of a corporate support person expediting the process.The most frustrating part was discovering that the putter I had chosen wasn't included in the $6,600, despite being assured otherwise. They claimed it wasn't listed on the build sheet (which I never received), and demanded an additional $450 for the putter. This experience highlighted a significant lapse in customer service post-purchase. It seemed that once the transaction was complete, their commitment to customer care waned considerably.FIND ANOTHER FITTER!

I took a vacation and drove an hour and a half one way to do a driver and iron fitting. Bought both and was a lot of money. The driver works and have no complaint. The irons are a flop. I used them for roughly two months seeing if I would get used to them. They just don't work. The club champion wants me to come up and do a refitting. I understand they want me to do a refitting but I feel I am not wasting a vacation and gas to drive an hour and a half to see if another fitting works. I have asked for a return of the irons and they refuse. Every place offers roughly a 90-day return policy but they claim they have a 90-day guarantee. Do not go here. Go to another fitter. They are not the best they claim to be. **************** is poor.

January of 2022 I purchased a full bag fitting. Two wedges were in the order. I told the fitter I only wanted one five times. I filed a complaint at the home office and in one day the fitter is calling me to get my credit. Done but he wants me to apologize to him. What . Yes , very arrogant employee. When the clubs came the manager handed me the clubs and said goodbye. Great customer service. In 2023 I ordered a ************************* putter. Fitting was great. Great detail on the putter. I did not go back to *************** but down to ***************. After over a year of using the clubs the three and four hybrids I did not like. I love the five and seven fairway ***** and wanted to switch one of the hybrids to a nine fairway wood. The fitter refused stating the fitter in Westminster did a good job??When I picked up the putter the employee handed me the putter and said goodbye. If you use this company I suggest you get another fitting somewhere else to compare product and price.**********

The same happen to me. I will never recommend club champion any more. I fitted full set of clubs in the club champion of Manhattan. I should get my clubs within 10 business days. But I can not get a actual answer about when my club can be shipped after I wait 40 days. The customer services are very rude and poor. It looks this waiting should happen. And I should pay for my bad choice because I have already paid for the whole money and they reject to give refund.

It was never disclosed that the discounted cost of my fitting was tied to buying a piece of equipment. I wasnt notified until the fitting began. I was also scheduled for a full-bag fitting but due to the machine malfunctioning, I wasnt able to get fit for a driver which was my main motivation for booking. The fitter discounted the cost for that reason, still much more expensive then I was told. When I called customer service to resolve the issue, I was told that Im lucky I wasnt charged more. Insinuating that he should have charged me for a portion of the fitting which he didnt complete. I will make sure nobody that I know ever spends a cent at this scam of a business.

I did a full bag fitting and ordered ******** irons and wedges. Fitter told me its typically 2 weeks to get the clubs. ****** been almost 4 weeks, no word, so I called. The shafts are not expected to come in for 2-3 more weeks. No word on expected delivery after that, which means 2 full months, no clubs. I asked for a refund since they havent built the clubs yet, they refused. I would buy from PGAsuperstore and do not go here.