Customer ReviewsforMidwest Express Clinic

I brought my 11-year-old daughter in after a fall during cheerleading with a suspected concussion. At triage, they seemed to think she was there for a ****** lip even though I repeated that I was concerned about her disorientation. Once we could finally see the provider (who was quite nice and seemed to know what she was doing), she spent less than 5 minutes with my daughter and said she needed to be immediately seen in an ER. I received a bill for $309.99 for less than 5 minutes with the provider. That is predatory. They did not treat her, just referred her (and I felt like I needed to shepherd her case through the front desk and triage. Besides the provider, there was no sense of urgency which there should have been). As a side note: My daughter was seen at Lutheran General in the *** admitted, and given a CT scan and the bills for those things were less than the 5-minute encounter.

Dear ****,Thank you for bringing this to our attention. We sincerely apologize for the experience you and your daughter had at our clinic. It is our priority to ensure that every patient receives prompt and attentive care, and we regret that this was not the case during your visit.We understand your concern regarding the billing and the care received. Please know that we take these matters very seriously. To address your billing concern, we would like to investigate this further. Could you please reach out to our patient advocate team *************) so we can look into this matter and find a resolution?Your feedback is invaluable to us as we strive to improve our services. We hope your daughter is recovering well, and we appreciate your understanding and patience.

They denied me services. Doctor ***** office manager as she stated she was) told me they werent kid friendly should have kept my child home. She Literally told the entire office my concerns today employees continue to laugh about the situation also. Then she called police and stated I threatened her LIEN then police arrive she stating something else to them. I only came to the urgent because of complications but got treated so badly and I had my child with me.

I'm deeply sorry for the distressing experience you've had at our clinic. Your concerns are important to us, and we take them seriously. We're investigating the incident and will take appropriate action to address the situation.We strive to provide compassionate and respectful care to all patients, regardless of their circumstances. I assure you that this behavior does not reflect the standards we uphold at our clinic.Please know that your feedback is valuable to us, and we're committed to ensuring that every patient feels safe and supported during their visit. If there's anything further we can do to assist you, please don't hesitate to reach out.

They have illegally double billed me for the same procedure twice. I've spoken with their billing department multiple times and they apologize and promise to reverse the charge and then months later I get another bill.

"We apologize for any inconvenience this issue may have caused you. I understand we have spoken and resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************.

I called to ask if they could provide me with a service. I was assured they were able. I registered, talked to the front desk, explained again, waited, met the intake nurse, she took my vitals while I went over my reason for visit again.Finally the provider comes in to tell me that they can't prescribe a controlled substance. Which is whatever, company policy. I get it. But they had THREE chances to let me know before I saw the doctor. I asked said provider to double check the policy and when she came back, she said she could write me a 1-week "holdover" script. I declined and as I left I was told I would be getting a refund for the office visit. Now they're saying that the provider's compromise counts as an "assessment" and refusing to refund me the $125. This clinic has no idea what they are doing or their own policies. If you have an issue, they'll farm it out to their corporate "customer advocacy" line that they don't even know the hours of operation for.

We apologize for any inconvenience this issue may have caused you. I understand that we have spoken and successfully resolved the matter since then. If you encounter any further issues, please don't hesitate to contact us at ************. Additionally, I have taken your feedback and concerns regarding the patient advocate line into account. I have communicated with our IT department who has successfully updated our number to include the hours of operation for our patient advocate line.

My son taken here by his school for hurting his toe, I was told no X-ray onsite yet they asked me for my debit card before seeing my son despite presenting a healthlink insurance card.

We apologize for any inconvenience this issue may have caused you. Regarding our policy on keeping a credit card on file, I would be happy to discuss this further to provide clarification. Please feel free to reach out to us at ************.

I went to MEC in ********, ** saw **************************, needs better bedside manners, she's rude, disrespectful & I felt discriminated. I went there after trying to ride out a stomach bug that left me vomiting, diarrhea, fever, body aches/chills, no taste/smell. Thankfully by 12/16 the fever broke but I still was sick to my stomach. She condescendingly questioned why I didn't go sooner because my test were negative thankfully, says u probably had COVID, or have the virus going around. When I asked about a return to work letter, she assumed I wanted FML, I have no idea where she got that from. Then had me followup 12/18, assumed I wanted more time, even though I was still sick to my stomach. I didn't request more time, but after waiting over 2.5hrs (not complaining) due to how swamped & they accidentally put 3 patients ahead of me. I was not going to have enough to drive the note to my employer. She says to lower my mask, says you look better to me, she's not giving me an extended vacation (again never asked for more) & all I wanted was the correct date 12/19. Not even my employer gave me a hard time. They want me 100% not running back still sick. I didn't appreciate her preconceived assumptions or implications. I went there because I couldn't get a quicker appt with my primary not to be scolded or judged. I'm a single mom, put everyone first and work very hard, for her to pass that type of judgment. Especially when I wasn't asking for the things she assumed. I felt disrespected and couldn't believe she was treating me that way. I'm a humble and kind woman. I worked in the medical field many moons ago, so I understand the pressures, however, she's there to address my medical needs, not everyone heals ask quickly as another. I'm 45, have manners, never disrespected her, but did make her aware that I didn't appreciate her biases and found her to be very disrespectful. The staff on the other hand are WONDERFUL! Kind, prompt, respectful and professional.

Thank you for reaching out and sharing your experience with us. I'm deeply sorry to hear about the challenges you faced during your recent visit to our facility. Your feedback is incredibly valuable to us as we continuously strive to provide the highest level of care and professionalism to all our patients.I want to assure you that we take your concerns very seriously, and I will personally address them with our team to ensure that such experiences are not repeated in the future. Every patient deserves to be treated with respect, empathy, and understanding, regardless of the circumstances, and I am truly sorry that this was not your experience,Please know that we are committed to providing a safe, supportive, and inclusive environment for all our patients, and your feedback will help us in our ongoing efforts to improve our services. If there is anything else you would like to discuss or if you have any further concerns, please don't hesitate to reach out to me directly at ************ Once again, I apologize for any distress or inconvenience this may have caused you, and I sincerely hope we can regain your trust in our care.

Zero review for ************, administration are rude and unprofessional. They refused treatment to a sick toddler because of there laziness and repeated errors. Sent a toddler a bill ($300) to collections. ******* has always had a primary ppo and secondary ppo plus a third insurance provider. They only chose to submit one provider instead of all three. Once midwest ******** billing department told them there terror was fixed ( on conference call) billing services told them that They may see my son and they still refused service to my child who had an ear infection. Midwest has made this error to four of my family members and friends They actually told my daughter when she once visited that they only need one of her insurance cards when she tried to submit both. They sent her a bill that I also had to correct later. By the way the end that was the most unprofessional was when she said with a nasty tone " what you wanna do? Pay the $300 bill or leave?" ***************, ******* refused service***Big thanks to ********************** urgent care for helping my child and allowing all three insurance providers to pay them.

Hello, we have spoken over the phone and have resolved this issue for you. I again apologize for all inconveniences this has caused and I hope you continue to intrust in ** to give you and your family continued care. If you have any further issues or concerns please do not hesitate to reach out to us at our patient advocate line, ************. 

We brought our son in on Monday November 13th to have his finger x-rayed/examined after hurting it while in gym class at school. Our son was brought back to get an x-ray and then was examined by the doctor. The doctor stated that he reviewed the x-ray but didnt see any breaks, he proceeded to place a splint (the wrong kind, the wrong way) and said to wear the splint the rest of the evening and that he would call us after the radiologist read the x-ray, if it was in fact broken. He said if we didnt hear from him that it was ok and the splint could be removed. He NEVER called! Fast forward to Friday Nov 17, we brought our son back to have his finger examined again and to get a note to excuse or allow our son to attend gym class. When the doctor came in to examine my son, she told us x-rays that were done on Monday were suspicious for an avulsion fracture and that they needed to do more x-rays. We did have more X-rays done Friday Nov 17, that did in fact show there was an avulsion fracture and that my son needed to see an orthopedic specialist. So, my son went an entire week with an avulsion fracture that we were never made aware of!!! This is absolutely unacceptable! My sons care was neglected.

I will personally investigate this matter further to understand what led to the miscommunication and delayed diagnosis. Rest assured, we will take the necessary steps to prevent such incidents from happening in the future.Once again, I apologize for the inconvenience and distress this has caused you and your family. Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services.Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to me directly at ************

My little sister came here on 10/28 for a physical for a new job. She was instructed to bring back her shot records or pay $175 for immunizations. I explained I had no insurance. Lucky my mother had my original records and when I brought them back on 11/5/23 I was told that I had to go to another facility to have another physical done. None of the doctors would sign off on the physical, they did not offer any suggestions like we can do the physical but because their provider left I have to go somewhere else. DO NOT GO HERE they even make you come back for test results. It’s all about the money and not the care of the patients. YOU ARE A CLINIC….. Kannel was very helpful and patient with my attitude I had with the questions. My rating is zero. Well Kannel made it a one star because of her service.

I'm deeply sorry to hear about the challenges your little sister faced during her recent visit to our clinic. Please accept my sincere apologies for the inconvenience and frustration this situation has caused.It is truly disheartening to hear that your experience did not meet your expectations, and I want to assure you that we take your feedback seriously. Our priority is always the well-being and satisfaction of our patients, and I regret that we fell short in delivering the level of care and service you deserve.I'm glad to hear that ****** provided helpful and patient assistance during your visit. We appreciate your recognition of her efforts.If there is anything else I can do to address your concerns or if you would like to discuss this matter further, please don't hesitate to contact me directly at ************

back in June 2022 they overbilled me by $130. It is April 2023 and they haven't refunded my money yet. I keep calling their ************ and they keep telling that it is being processed. In my book I call this scamming. None of my family members will use their services ever again.

I want to extend my sincerest apologies for the inconvenience and frustration you have experienced regarding the overbilling issue. Please know that this matter is taken very seriously, and I deeply regret any inconvenience it has caused you.Your feedback is invaluable to us, and we are committed to rectifying this situation and restoring your trust in our services. If there is anything else I can do to assist you or if you have any further questions or concerns, please do not hesitate to contact me directly at ************.Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter promptly.