Complaints

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a complaint about the service that I have not been receiving from Lake Marine. Last April I brought a outboard motor in because it wasn't running. It took them 4 months to rebuild the carburetor and I picked it up in August of 2023. When I took it out of storage this April I went to try to start it and gasoline was leaking out of the carburetor. I immediately took it back to ****************************************************** and the owner said they would look at it the next day. I have repeatedly called and visited the store to get some answers and was constantly lied to about the status of the repair work

  

  Business response

  07/31/2024

  We have looked at the motor and determined the issue is not related to the specific work we did but an Oring in the fuel system.  We are in the process of repairing that and believe that will resolve the issue

  Customer response

  08/07/2024

   
  Complaint: 22072729
  
  I am rejecting this response because: They've had the motor for over 4 months and they're just figuring this out?
  
  Sincerely,
  
  *****************************

  

  Business response

  08/17/2024

  ***** has picked up his motor repaired at no cost even though he was outside of the 90 day warranty as a courtesy to our client relationship.

  he thanked me and was happy when he left

  ****

• Initial Complaint

  10/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a brand new boat and trailer from Lake Marine on 5/27/23 for $31,194.84 cash. Since then my temporary license plates have expired and I have not received the title for the boat or the title for the trailer. The *** told me the paperwork was never filed by the business. I've been in contact with ***************************, business owner, consistently over the last few months and he keeps saying he is "working on it". Meanwhile, my license plates for the boat trailer expired on 8/25/23 so I can no longer legally drive the boat. I don't have the title for either the boat or the trailer.

  

  Business response

  10/26/2023

  We are in the process of working with the client due to a special issue with this title on this vessel.    My representative has been in touch with the client today and is in the process of handling the issue promptly

  Customer response

  10/27/2023

   
  Complaint: 20781755
  
  I am rejecting this response because:
  

  as much as I would like to believe that the business is working in good faith to rectify the situation, they have been telling me this for months and I have yet to see any action. I have not seen any evidence that efforts are in progress or any progress has been made toward resolution. As I said in my original complaint, the business continually tells me theyre working on it. Thats the same thing I see here, theyre working on it.
  

  Yesterday they gave me a NEW reason as to why this has been outstanding for months via their attorney. While I would like to believe that this attorney is taking action to fix it, its still just more empty promises from the business until I see evidence otherwise.
  
  Sincerely,
  
  *************************

  

  Business response

  11/09/2023

  We are working as quickly as we can on a resolution, I spoke to the client yesterday and also spoke to the party handing this situation about our progress that same day.   He assures me we are making headway, and this process will not be immediate.    I will continue to uipdate the client with new details when they arrive

  Customer response

  11/11/2023

   
  Complaint: 20781755
  
  I am rejecting this response because:

  The business has simply found another way to say "we're working on it" which is what they have effectively been saying since the problem arose months ago. As I've said before, I'd love to believe that they are, but they shown me nothing and the problem still is not solved. I still have a brand new boat and trailer that I paid cash for that I um unable to legally operate.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I picked up my boat and trailer from you on April 23, 2022. I have not stored anything with you since that date. You have been taking money from my checking account - $55/month - since then. From 4/29-12/28 I need to be reimbursed and these ACH charges need to stop. I spoke to a woman on the phone last September and she said she was going to reverse them, but this never happened. I spoke to ****, the owner, in March and he said he was going to send a check, but that never happened. Can you have this addressed as soon as possible? You have taken $495 from my checking account that was not authorized. This is the equivalent of theft and needs to be rectified or I'll keep escalating it until it is resolved.

  

  Business response

  04/16/2023

  A refund has been made, the client disputed tye charge some time ago and we did not fight it.

  Customer response

  04/18/2023

   
  Complaint: 19901157
  
  I am rejecting this response because:

  No money has been returned to me as of 4/18/23.  Last time I spoke to the owner, ****, he admitted the staffing was an issue last year and acknowledged the mistakes were made.  He told me they simply don't have the cash to return the money they gave me.  He did agree to send me a check, which he never confirmed was sent and I have not received.  I know they have revenue coming in.  I've referred many people to his business over the years.  Taking money out of my bank account with no services rendered or authorization and refusing to return it is theft.  I've given the business numerous chances to make this right and simply correct the mistake, but now he's blatantly lying about the situation.

  Sincerely,
  
  *******************

  

  Business response

  05/06/2023

  ***** and I spoke, While there were some disputes that I let go through he explained to me that he felt that there was still money owed.

   I agreed with him and he plans to come in to pick up a check.

  He has not as of et stopped by, but I am prepared to refund him and move on

• Initial Complaint

  03/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  * Purchased and Paid for boat in May 2022 * Dealer delayed in finalizing the deal until July 2022 * My ******************** and I have not received any ******** State title, registration or DNR numbers.* Both ******************** and I have reached out numerous times to get this resolved * ******** State DMV/DNR has not received any documentation from this dealer.* ******** Police do not show the temporary plate ever being registered * Boat/Trailer has been sitting in garage * It has now been 10 months with no paperwork flow and dealer is giving us the run around.* Looking to return boat and full refund check sent back to the ********************.

  

  Business response

  03/29/2023

  The title paper work has been taken care of, I have an email from the cleint statting the *** is working on it now

  Customer response

  03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  May 12, 2021, I took my boat in for a simple repair. The business said it would be **** weeks, however because Ive been a previous customer the owner *********************** said he would talk to his GM and get me in sooner. The boat has been in the shop over a year, I have a book of notes and I Messages.

  

  Business response

  06/11/2022

  We have settled all disagreement with the client, they stopped out last week, we are detailing and selling the boat for them
  
  ****
  Owner operator

  Customer response

  06/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  for the record he is correct hes selling the boat but its been a couple weeks now and
  the boat is not listed for sale yet. This agreement just gave him more time to delay the process. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩