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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Security

CyberGhost Security, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 26, **** ************ Cyberghost has charged my paypal account for a subscription that I got in 2020, never really used and I canceled it in 2021, so I thought, but they have still been taking money out of my account.They make it impossible to cancel online- you have to do it through email. also when you call their ************ customer service number, there is no one to talk to, they refer you to email and that is the only way you can cancel or request a refund.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/23/2023 Cash they took without ANY service provided: ***** Service: Supposed to get a VPN service. Nature of dispute: NO SERVICE EVER PROVIDED Dispute settle by company: NO, i get automated emails when I try to resolve. NO RESOLVE Accnt: Receipt #****-7437 They are advertising full refund for 45 days no question asked. Guess they no question part is right.. just NO communication what so ever. BE WARNED, YOU WILL HAVE ALL KINDS OF PROBLEMS WITH THESE FOLKS !!!!

  • Initial Complaint

    Date:12/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has an auto-renewal that doesn't send you any notification nor allowance to reverse an auto-renewed account should you decide to end their services. Here is their support reply when asked to reverse an auto-renew that I was only aware once it posted on my bank account:"Please note that all subscriptions and plans are paid upfront and there is no option to reverse it."To not have this ability, when many better subscription service allow this refund, especially when the customer may not use nor was aware any more of their services is bad practice.

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tired the. service . It had a 14 day refund guarantee. I canceled within an hour . Company is unresponsive and is not issuing refund

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company to cancel the service as of 9/11 and to refund the rest of my money. They have not responded. The *** simply doesn't work for me. I ALWAYS have to turn it off to do anything, which defeats the purpose of having it.

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    many years ago, I signed up for one year service... without any notification or warning, they renewed me for a multiple year contract, AND charged me... I was very upset, but used the service at the time, so I kept it... BUT, I opted out of auto renew... or so I thought... last week without notification or warning, they renewed me again, AND charged me $99 thru my PayPal... when I contacted PayPal, they said I had a "pattern" of payments, so they didn't issue a refund... PayPal wouldn't hear anything else beyond my initial complaint... I then tried going into my cyber ghost online account, but found I have been frozen out of it... HOW can I access my accounts and make changes, or CANCEL if I can't even get in?... I tried calling ************, who billed my PP on behalf of cyber ghost, but only got a recording, and eventually, disconnected... this is not fair... a company should not be allowed to automatically renew, AND charge someone without prior notification and consent... I NO longer want their service, and I WANT my $99 charged back to my PayPal account... PLEASE help me resolve this... if I can't get my $99 back, then at least PLEASE make them acknowledge my cancelled contract, and that I will NO LONGER be automatically renewed AND charged EVER again!!!... I THANK YOU in advance for any help you can offer me, and look forward to a response..

  • Initial Complaint

    Date:05/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with cyberghost for VPN service plus anti virus (24 month plan). I got 2 emails from them. 1 was an invoice with no instructions on how to install anything and the other was to download something called restoro. Which is a scam. I did a live chat and the person would not help me. I then asked for a refund and cancel and they won't respond. This company is a scam and I need a refund and confirmation I will never get charged again. Thanks.

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel with CyberGhost, but there's no way provided for that.

CyberGhost Security, LLC. is NOT a BBB Accredited Business.

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