Business ProfileforExpert Transmission, Inc.

09/21/2021 bought my wife a **** mustang cobra two years ago for our 15 year anniversary this spring the transmission started to grind and wouldn't go into reverse i called expert transmission in decatur and spoke with a gentleman by the name of ***** he had a tow company come and pick the car up and take it to his shop once they took a look at the transmission he said it would be better off to get a refurbished trans that was around $2500 plus a new clutch total **** was around $2,800 so i said lets go for it what was supposed to take two weeks ended up to be three months once my wife's car was done my dad and son went with me to pick it up i called ahead of time letting them know i was on my way once i got there i walked in and met ***** for the first time he was very nice to me so i paid my **** my wifes car was sitting inside there shop so ***** and i made our way from the office through the shop to my wifes car it was sitting in the last bay with the passenger side butted up next to a wall i never thought anything of it he handed me the keys and said we Useally never let customer's back there vehicle out but we can make a exception today once i started to back out ***** stopped me and said there is a little boy hollering for you i said ya its my son and i told him my dad and son rode with me and was following me home so i started to back out why ***** guided me once again he stopped me and kneeled down in front of the car so i put the car in netural set the e break got out and said something wrong he said your headlight is hanging out once i started to look at the passenger side both tires had white chalky powder ****** on them and they was scared i pointed it out to ***** i got my phone out and started taking pics i have a picture of ***** wipeing the chalf off so i switched to video the ground effect was popped out the back bumper has a huge gape the rims are scarred up and they aren't cheap they wrecked my wifes car you can tell they lost control hit a curb