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          Find a Location

          American Specialty Health, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerican Specialty Health, Inc.

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            12800 N Meridian St

            Carmel, IN 46032-9422

            Visit Website
            Email this Business
            (800) 848-3555

            Customer Reviews

            1.07/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            139 complaints closed in last 3 years

            84 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            American Specialty Health provides health plans, employer groups, insurance carriers, and trust funds with a wide range of musculoskeletal, fitness and exercise, and health management programs to improve the health of their members or employees.

            Business Details

            This is a multi-location business.

            Find a Location

            American Specialty Health, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              12800 N Meridian St, Carmel, IN 46032-9422
              Email this Business
              BBB File Opened:
              6/8/2020
              Years in Business:
              37
              Business Started:
              1/1/1987
              Business Started Locally:
              1/1/2014
              Business Incorporated:
              1/1/1987
              Type of Entity:
              Corporation
              Alternate Business Name
              • Active&Fit
              • ASHCare
              • Silver&Fit
              • VPTR
              • Active&Fit Direct
              • EmpoweredDecisions!
              Business Management
              • Ms. Jaclyn Parker, Senior Vice President Operations
              • Ms. Holly Horrocks, Associate Director
              Contact Information

              Principal

              • Ms. Jaclyn Parker, Senior Vice President Operations

              Customer Contact

              • Ms. Jaclyn Parker, Senior Vice President Operations
              • Ms. Holly Horrocks, Associate Director
              Additional Contact Information

              Fax Numbers

              • (619) 237-3859
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              139 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/18/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On 30 July 2024, Active & Fit (American Specialty Health) billed me $56.00. I am disputing half this amount ($28.00).I signed up for the Active & Fit program. I was billed $56.00, which was purportedly for current month and next month fees. But, I was then billed again on 30 August 2024 for the monthly fee of $28.00. While billing in a current month/next month format may be normally fine when folks sign up in the beginning or middle of the month, it is *not* fine when I signed up at the end of the month and it results in me being billed twice for the same day. Because I did not sign up until the end of the month, they billed me $28 on 30 July, but then billed me another $28 for the next month billing period which began the exact same day.When I called to inquire, Active & Fit was unwilling to assist.
              Read More
              Read 138 More Complaints

              Customer Reviews

              73 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lorie H

              09/20/2024

              Really terrible customer service. I signed up for a premium gym membership with Active and Fit Direct. When I attempted to activate it with the club, the club didnt accept it. I did my due diligence and attempted to resolve the issue with the club to no avail. So I called Active and Fit Direct to ask for a refund and waited 30 minutes on three different occasions to talk to three different representatives, one of them supposedly a manager. The manager said she wanted to give me a refund but there were steps she has to take first. Im sorry, but what do your internal processes have to do with me, the customer? I paid for a service and didnt receive that service. I even provided screenshot evidence in an email that the club wouldnt accept my membership, since Im the one being treated with suspicion here. I havent even gotten an acknowledgment that my email was received. Even an automated message would have gone a long way. They got theirs, so they can take their time. Meanwhile, *** lost money on a monthly membership I cant use. What a scam.

              American Specialty Health, Inc. Response

              09/23/2024

              Hi *****,

              Thank you for taking the time to speak with me today and I am glad we were able to satisfactorily address your concerns and their resolution. Please do not hesitate to call if you have any further questions.

              Thank you,

              Read 72 More Customer Reviews

              Local BBB

              BBB Serving Central Indiana

              More Info on Local BBB

              BBB Reports On

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