ComplaintsforWashington National Insurance Company

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Initial Complaint
03/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pay out on a policy . Have sent paper work in to have policy paid out a number of times and the give me the run around. Dates wrong , wrong signature or not be able to verify who I am. The customer service is horrible. No location that you can actually go to.
Business response
04/25/2024
Please see the attached BBB response. We are mailing the consumer response.
Initial Complaint
03/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been falsely enrolled into Washington National Insurance and noticed that they have been taking $68.50 a month since April of 2023. I've called customer service and was told I willingly signed up with this agency with a woman named ****** and claims there is a recording of me saying that I gave permission and access to my savings account. Because I claimed that I was not aware of such enrollment nor was I EVER given a policy number at the time until the customer service lady told me or ANY letter in the mail except for an email asking for me to take a survey for them, I requested a refund for all of the charges against me and was told that I had to file a complaint and also to note that a refund is not even guaranteed for me, which I believe is unfair.
Business response
03/13/2024
March 13, 2024

BBB Serving Central *******
***********************************************************************************************

Insured: ********************************************
Reference Number: BBB ID Number ********

We are in receipt of correspondence dated March 4, 2024 regarding the insured named above. Thank you for bringing this matter to our attention.

As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.

Sincerely,

*******************************
Consumer ********************
Initial Complaint
02/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been paying $400 towards a life policy for the last 9 years, and recently requested a partial withdrawal on February 2, 2024. By February 6, a check was mailed out, but never got delivered to my address. I was receiving the same information from the customer representatives that I spoke to, itll take 7-10 business days, you should receive it soon. However, there if no direct office in *****************, all my communication has been with workers in ***************, whom all seem to be trained to say the exact same thing to customers. It was way past the 7-10 business days, therefore I called back and explained how I still had not received the check, and was asked to write a letter requesting to void the check and re-issue a new one. I did just that, and have been calling since Monday February 26, and have been getting the same information, the check is not yet voided itll take 7-10 business days my supervisor is not available, they can call you back, we will make a note to expedite this process but cant guarantee you that we have made notes here for our back office we have no contact information for the back office, and the list goes on! At this point, it really seems like there was no check made nor mailed out, and I will not receive a new check. Every time I call, Im put on hold for a while, multiple times, then get the same answers as previously mentioned. I need to get in contact with someone who can help me receive my check, I feel as if I have been throwing away my money, and Washington National is only stealing customers hard-earned money.
Business response
03/04/2024
March 4, 2024

BBB of Central *******
****************************************************************************************************;

Insured: *************************
Reference Number: BBB ID Number ********

We are in receipt of correspondence dated February 29, 2024 regarding the insured named above. Thank you for bringing this matter to our attention.

As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.

Sincerely,
*******************************
Consumer Relations
Initial Complaint
02/15/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up with this insurance company when they came to my place of employment. I have 3 policies and pay $300 a month. I had an accident that required surgery and I filed a claim and there always seems to be an issue for why they can't pay or some delay. I have been home a month and still have at least another month to go and I have yet to receive a payment for a policy that I pay for. When I contact the agency the employees are rude. I have reached out to the agent who originally signed me up and she never returns my messages after she said she would help me. This is the worst company I have ever had to deal with and they should be shut down all they do is steal customer money. They don't want to pay for any claims that have been paid for. There has to be something done. Maybe I need to contact an attorney because this whole agency is fraud.
Business response
03/05/2024

Washington National Insurance Company
PO Box 1916
******, ** 46082-1916

March 5, 2024

BBB of Central *******
*********************************************************************************************

RE: Washington National Insurance Company
        Consumer: *******************************
        Complaint Number: 21301198

Dear BBB of Central *******:

This letter is ** response to the correspondence received in our office on February 16, 2024.Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we are in direct communication with ******************** regarding her concerns and providing requested updates to this ongoing matter.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr. Consumer ************************************* Group

Customer response
03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company, Washington National Insurance, has been in contact with me as mentioned in regards to my claims but unfortunately still without a resolution. I have submitted all required documents. This company appears to find ways to create delays to avoid paying claims. I pay a lot of money for my policies, nevertheless no one should be so disregard for a service they pay for. I would like what I paid for to be paid.

Regards,

*******************************
Business response
03/13/2024
Washington National Insurance Company
PO Box 1916
******, ** 46082-1916

March 13, 2024

BBB of Central *******
*********************************************************************************************

RE: Washington National Insurance Company
        Consumer: *******************************
        Complaint Number: 21301198

Dear BBB of Central *******:

This letter is ** response to the additional correspondence received in our office on March 9,2024 rejecting/disputing our March 5th acknowledgement of the February 16, 2024 post. Thank you for your patience as we review this matter.

The concerns of ******************* are being addressed and we will and have been in direct communication with her providing updates and assistance. We apologize to ******************** for the delay and any inconvenience this matter has caused. We will continue to communicate directly with ******************** as we seek to resolve this ongoing matter.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr. Consumer *******************************************
Customer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*******************************
Initial Complaint
01/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My grandfather took out a whole life insurance policy on his disabled daughter (my aunt) back in ****. The face value of the policy upon her death was $2000. The annual premium amount was $74.04 which was paid every year for 45 years, a total of $3331.80. My aunt passed away in Nov 2023 and I have been trying to collect the death benefit from the company for over a month now. I have provided all of the necessary paperwork required to process the claim. They continue to put my calls to the same customer support people in the *********** and I am told the same thing over and over. I have repeatedly asked for a name and number for the head of customer service and they refuse to answer me. Not only am I *********** a timely death benefit payment of $2000, I would also like to be reimbursed for the premiums that were paid that exceeded the face value of the policy. This is by far the worst insurance company I have ever dealt with.
Business response
01/30/2024
Co response
Customer response
01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is in part, satisfactory to me. I did finally receive the death benefit payout. However, no one at the company has ever addressed the issue of why I was not notified when I met the face value of my policy. Instead, I continued to make premium payments for many years when the policy had already fully matured.

Regards,
***********************
Initial Complaint
01/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After buying a policy on marketplace and told the other policy with Washington national insurance would cancel they charged me again. Call and said they haven't received a cancellation notice till today after actually looking and still wouldn't send my payment back. I am a vet on a set income. Really
Business response
01/19/2024
Washington National Insurance Company
PO Box 1916
*************************

January 19, ****

Better Business Bureau
***********************
************************************************* 103A
************,** 46241

RE: Washington National Insurance Company
        Complainant: *************************
         ID Number: ********

Dear Better Business Bureau:

This letter is ** response to your correspondence dated and received in our office on January 11, ****, regarding a complaint filed by ************************** Thank you for allowing us the opportunity to respond to your inquiry.

In your correspondence you requested information regarding the above-referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with ******************** to address his concerns.

We want to assure you of our continued commitment to provide the best possible customer service. If you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing **************.

Sincerely,

*****************************
Consumer Relations
Customer response
01/19/2024
And also was told this was a primary insurance by the customer service. And was only a secondary insurance. Buch of lyers
Initial Complaint
12/12/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My name is **********************************, I have been falsely enrolled by with my name and Credit card info. My family's name was also falsely used to receive commission. Meanwhile I never received any info of an active plan in my family's name only individual monthly ****'s of $264.84 auto payed out my credit card. This has been happening for about 16 months without any mail or emails recieved to me of an active plan until I called to cancel. I never activated this plan, So I never used or received this coverage because I had no idea it was even active. If someone can please help me I would greatly appreciate it. My phone number is **********.
Business response
12/19/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

December 19, 2023

BBB of ***************
************************************************ 103A
************, ** 46241

RE: Washington National Insurance Company
        Complainant: **********************************
        Complaint Number: ********

Dear BBB of ***************:

This letter is ** response to the correspondence received ** our office on September 12, 2023. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals,except as authorized in writing or otherwise permitted by law. Therefore, we are communicating directly with **************** ******** regarding his concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr.Consumer ************************************* Group

Customer response
12/19/2023
Yes, they acted as if I was not telling them the truth and brushed off my intent to tell them I never asked for that insurance, I never received any mail or emails from them. They were telling me they sent emails but that I told them I never received anything. (not even in my spam or junk) They had the correct email but never sent anything. They said I e-signed documents I never signed. I don't know what else to do.
Customer response
12/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
es, they acted as if I was not telling them the truth and brushed off my intent to tell them I never asked for that insurance, I never received any mail or emails from them. They were telling me they sent emails but that I told them I never received anything. (not even in my spam or junk) They had the correct email but never sent anything. They said I e-signed documents I never signed. I don't know what else to do.

Regards,

**********************************

Customer response
12/21/2023
***** from consumer relations of Washington National has got in Contact with me and has helped me with my issue thank you so much BBB.
Merry Christmas and Happy New Year!
Business response
12/21/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

December 21, 2023

BBB of ***************
************************************************ 103A
************, ** 46241

RE: Washington National Insurance Company
        Complainant: **********************************
        Complaint Number: ********

Dear BBB of ***************:

This letter is ** response to the additional correspondence received ** our office on December 20, 2023 indicating that our previous response was unsatisfactory. Thank you for allowing us the opportunity to address this matter.

This correspondence is to confirm that we have spoken directly with **************** ******** and provided him with the requested information as well as confirmation of the cancelation of his policy.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,
***********************
Sr. Consumer ********************************************** Group
Initial Complaint
12/04/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My dad has had a two cancer policies with Washington National since **** when my little brother died of cancer. My dad died of cancer in December 2022. They refuse to pay for the following 1) ICU for 5 days ******* 2) 2 ambulance ****** 3 ) hospice ****** 4) ************************************** wrong type of room but it was the only room available ******** 5) second opinion ****** 6) blood plasma ****** 7) antifungal ****** 8) inpatient dr visits ******. The total they refused is $7,582.50. Plus my 76 yr old mother had to drive back and forth to the hospital to get the bills because they wanted a different format. my sister and I have spent no less than 50 hours trying to get this company to process these payments. They expect customers to give up which I am sure many do but thats not right.
Business response
12/12/2023

December 12, 2023

BBB ***********************
************************************************* 103A
************, ** 46241

Insured: *******************************
Reference Number: BBB ID Number ********

We are in receipt of correspondence dated December 5, 2023 regarding the insured named above. Thank you for bringing this matter to our attention.

As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.

Sincerely,

*******************************
Consumer Relations
Initial Complaint
11/09/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband was killed July 21 2023,I filed for the life insurance, on September 18 2023 I called I was told they received the claim on 15 September, I called on 28 September 2023 for an update, I was told I needed to fill out section E sign and return, that same day which was a Thursday, I went to the post office and sent the form in next day air. I called on 16 October I was told they received it on the October 8 and that it was in process, I called on October 23 2023 I was told it was in review.I called November 1 I was told it was still in review, I asked how long does it take to review the lady said 10 business days. I called this morning, I was told it was in process, I asked how long would that take and could it be expedited considering the bills that are going unpaid, I was told no.
Customer response
11/17/2023
Today Friday November 17
i received my insurance benefits.
I dont know what you said, but it worked thank you so much. I have PTSD from the military and things started to get a bit dark for me.
i really appreciate the help.
Business response
11/20/2023
Please find attached the BBB response. The consumer response is being mailed. Thanks
Initial Complaint
11/09/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Daughter is the owner of policy due to current health issues she has named me as rep.She had a pseudoseizure at work 7/15/23, and has been taken out of work by doc.We have spoken to rep at Washington several times since.After several attempts to file a claim with instructions from them we were finally able to have it approved on 8/30/23 and her initial payment was mailed Her policy was paid up through 8/24/23 from paycheck drafts.The second payment was mailed on 10/18/23. As if the numerous phone calls were not enough to deal with, we then ran into an issue with changing her monthly ***** pay't from payroll drafts to drafts from her checking acct.Several forms were faxed to them, they were either illegible, or the wrong request was submitted, along with a number of other issues.Dozens of phone calls, we were transferred to reps in other countries.They would resubmit the request which would delay the payments being processed and finally on 10/16/23, I was on the phone with *****, a US rep.She has been very helpful, but we still sit we are waiting on the payment to be drafted.Also, initially I was told that when the physician form for the month was submitted a payment to her would be issued for the entire month ($*******)***** submitted her physician form for October on 10/6.Day before yesterday I spoke with a rep., because on their end even though the payment has not technically been drafted for her ***** from her checking acct she is showing paid up until 12/1/23.The last payment she received covered her through 10/7.I asked when the remaining 24 days of October pay't would be sent to ***********Her response was the physician form was not filled out properly.The physician did not put her future doctor **** date on the form so until we submitted the form for Nov the remaining Oct days wouldn't be paid.Oct form was filled out same as forms for July Aug Sept they did pay.***** is depending on this income.She is owed ******* for Oct and submitting Nov today for *******
Business response
11/16/2023
Washington National Insurance Company
PO Box 1916
******, ** 46082-1916

November 16, 2023

BBB of Central *******
*********************************************************************************************

RE: Washington National Insurance Company
Consumer: *******************************
Complaint Number: 20847026

Dear BBB of Central *******:

This letter is ** response to the correspondence received in our office on November 9, 2023.Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we are in direct communication with ******************** to address her concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr. Consumer ************************************* Group

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ComplaintsforWashington National Insurance Company

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