ComplaintsforWashington National Insurance Company

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Initial Complaint
08/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 13,2023 agent called and misrepresented the type of benefits . I was under the impression this was for my health care coverage. Account number ********** Payment: $64.90 monthly I called back in January to clear this up and again in July and august .
Business response
08/24/2023
Washington National Insurance Company
PO Box 1916
******, ** 46082-1916

August 24, 2023

BBB of Central *******
*******************************************************
************, ** 46241

RE: Washington National Insurance Company
        Complainant: Eureka *******
        Case Number: 20492267

Dear BBB of Central *******:

This letter is ** response to the correspondence submitted by ********************* and received in our office on August 21, 2023. Thank you for allowing us the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other persons, except as authorized in writing or otherwise permitted by law. Therefore, since the BBB posts are public and can be accessed and viewed by other individuals, we have communicated directly with ****************** confirming the cancelation of her policy.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,
***********************
Sr. Consumer Relations Specialist
CNO Financial Group
Initial Complaint
08/16/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I discovered an ACH withdrawal from Washington National Insurance that has been occurring monthly on my account since October 2018. I never signed up for this insurance. I called the company who told me that it was a virtual application and provided me with the insurance agent's name who signed me up and with the policy information. The policy is for accidental death and dismemberment and was charging $28.10/month since October 2018. They have been fraudulently charging my account for 59 months for a total of $1,657.90. To cancel the account and attempt to resolve the dispute requires sending in a physical letter (which I will of course do). I am requesting from the company an immediate cancellation of the policy and a full refund of the $1,657.90. I am attaching the letter that I wrote to the company as well as a snapshot of just the most recent fraudulent charges to my account.
Business response
09/12/2023
Washington National Insurance Company
PO Box 1916
*******************************

September 12, 2023

Better Business Bureau
***********************
************************************************* 103A
************,** 46241

RE: Washington National Insurance Company
        Complainant: *****************************
         ID Number: ********

Dear Better Business Bureau:

This letter is ** response to your correspondence dated and received in our office on August 16, 2023, regarding a complaint filed by ****************************** Thank you for allowing us the opportunity to respond to your inquiry.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with **************** on September 7, 2023, and addressed her concerns.

We want to assure you of our continued commitment to provide the best possible customer service. If you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing **************.

Sincerely,

*****************************
Consumer Relations
Customer response
10/31/2023
This issue was resolved by the company with a full refund.
Initial Complaint
06/21/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
[BBB transcription via mail, see attachments]I had a Insurance Policy taken out on my grand daughter, *********************** in ****. She was at the age of 14 at that time. The Washington National Insurance Company does not want to pay me my money. I have been the beneficiary since this policy was started. I am getting a notice stating I am not the beneficiary. Im not understanding it. I paid into it all these years. I am the policy holder.
Business response
06/27/2023
June 27, 2023

BBB ***********************
**********************************************************************************************

Insured: *********************
Reference Number: BBB ID Number ********

We are in receipt of correspondence dated June 23, 2023 regarding the insured named above. Thank you for bringing this matter to our attention.

As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.

Sincerely,

*******************************
Consumer ********************
Initial Complaint
05/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i have several policies with this company and they have failed to pay on claims i filed a claim with them and they said ****** put code as a sickness not a injury when my dated emails on my kp.og specifically says i injured myself and i even had the doctor send a letter explaining my injury and the still gave me the run around and denied my claim this company uses any reason to stall or deny claims just look at all of the complaints and reviews this company does not stand by their policies
Business response
05/11/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

May 11, 2023

BBB ***********************
****************************************************
************, ** 46241

RE: Washington National Insurance Company
        Complainant: *************************
        Case Number: 20026632

Dear BBB of ***************:

This letter is ** response to your correspondence received in our office May 8, 2023. Thank you for allowing ** the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. Therefore, we have communicated in writing via **** ************** mail directly to ************** regarding his concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance,please contact our customer service department at ************.

Sincerely,

***********************
Sr.Consumer ************************************* Group
Initial Complaint
04/18/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Washington National Insurance:I have 5 policies with them, they have been taking out $125.00 every month, from my bank account.I received a notice that they were cancelling my one account.When I called they said it was for non-payment. I asked how's that because you're taking money out of my checking account.They said they didn't have my bank account information????They sent me papers to reinstate my account only to tell me it was too late.I asked WHY was I not notified before 6 months? Wouldn't tell me, Nor would they tell me Why I was Not sent any bills to pay on this account until AFTER it was too late!This account is one that if I don't have any claims for 20 years that I would get a refund, I have been paying on this for over 14 Years So conveniently they won't have to pay that refund! Now I called in February telling them I believed there was a problem but the guy told me No all were paid up to date! I want to be reinstated Or I want ALL my money I have paid into this .They have committed FRAUD as far as I am concerned.Please help me with this.I am also sending an email to the ***** if none if this works I will be called the ** attorney General to.You can call me on my cell phone at ************ Thank you,************************* Or you can email at my business email:********************* ALL in STITCHES LLC
Business response
04/26/2023
Washington National Insurance Company
PO Box 1916
*************************

April 26, 2023

Better Business Bureau
***********************
************************************************* 103A
************,** 46241

RE: Washington National Insurance Company
        Complainant: ***********************
         ID Number: ********

Dear Better Business Bureau:

This letter is ** response to your correspondence dated and received in our office on April 19, 2023, regarding a complaint filed by ************************ Thank you for allowing us the opportunity to respond to your inquiry.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with **************** on April 25, 2023, and addressed her concerns.

We want to assure you of our continued commitment to provide the best possible customer service. If you have any questions, or if we may provide any further assistance, you may contact our customer service department by dialing **************.

Sincerely,

*****************************
Consumer Relations
Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Yes **************** did call me and she is working on correcting the problem.

Regards,
***********************
Initial Complaint
04/15/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Washington national insurance took ****** out of my checking account , and I never ordered insurance from this company.
Business response
05/01/2023
May 1, 2023

BBB of Central *******
************************************************ 103A
************, ** 46241

Insured: *************************
Reference Number: BBB ID Number ********

We are in receipt of correspondence dated April 28, 2023 regarding the insured named above. Thank you for bringing this matter to our attention.

As we do not have HIPAA authorization on file to respond to the Better Business Bureau, we have responded directly to the insured regarding this matter.

Sincerely,

*******************************
Consumer ********************
Initial Complaint
04/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was unaware about this company until I saw they were taking money out my bank account in March 2023. When I reached out to them after investigating who they were they told me they couldn't help me because I signed up for this insurance which I never did. The only reason I knew about it was due to them taking money out my bank since March 2021 without my authorization because I never signed up for this insurance. I have never heard from them nor have I ever received paperwork with information about this insurance until I blocked the payments from my bank where I received a bill for the first time from them, that's how I was able to get more information but they still didn't want to give me more details about the account nor help me because I told them someone opened this account using my information and that's identity theft so they hanged up on me.
Business response
04/21/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

April 21, 2023

BBB of Central *******
****************************************************
************, ** 46241

RE: Washington National Insurance Company
        Complainant: ***********************************
        Case Number: ********

Dear BBB of Central *******:

This letter is ** response to your correspondence received in our office April 17, 2023. Thank you for allowing ** the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. Therefore, we have communicated directly with ********************** regarding her concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance,please contact our customer service department at ************.

Sincerely,

***********************
Sr.Consumer ************************************* Group
Initial Complaint
02/17/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I enrolled in the Accident/Wellness and Hospitalization supplemental insurance through my employer with payroll deduction. I filed wellness claims through fax at two different fax numbers, ************ and ************ and this all was within a 3 week period and called today and ******* at customer service says that they have not received any documents but the receipt from both faxes says that the documents has been received on their end. ******* says that they were having trouble with the fax machine ....************...she couldn't answer for the second fax machine. I been calling ******* who issued me the policies for the last 3 days, leaving voicemails and she has not to this day responded. I have claims that has been waiting since January and its frustrating. they give you the run around but they don't run around when collecting your premiums.
Business response
02/21/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

February 21, 2023

BBB of ***************
2601 ************************************************
************, ** 46241

RE: Washington National Insurance Company
        Complainant: *************************
Complaint Number: ********

Dear BBB of ***************:

This letter is ** response to your correspondence received ** our office February 17, 2023. Thank you for allowing ** the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. We wish to inform you that we have communicated directly with **************** to address his concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr.Consumer ************************************* Group
Initial Complaint
02/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/19/22 Our father passed away. He has a heart,stroke,cancer and renal failure policy. Washington states the policy was canceled?Now they state they will not cover this policy because Hypertensive and Atherosclerotic disease, Tricuspid valve Regurgitation: Atrial Fibrillation, Renal Insufficiency; Fatty Liver Disease.
Business response
02/16/2023
Washington National Insurance Company
PO Box 1916
****** ** 46082-1916

February 16, 2023

BBB of ***************
2601 *******************,Ste. 103A
************, ** 46241

RE: Washington National Insurance Company
        Complainant: *******************
        Case Number: 19401624

Dear BBB of ***************:

This letter is ** response to your correspondence received ** our office February 14, 2023.
Thank you for allowing ** the opportunity to address this matter.

In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals,except as authorized in writing or otherwise permitted by law. Therefore, we have communicated directly with *********************** and addressed her concerns.

We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at ************.

Sincerely,

***********************
Sr.Consumer ************************************* Group
Initial Complaint
02/06/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a life insurance policy with Washington national insurance, I requested to close my account and withdraw the funds I have available. I contacted Washington National around 1/24/23. I was told I had to call a different department to make that transaction, because of the kind of account I have I cannot, close my account directly through them. I called the number I was given, after the phone call, I was emailed a form called a "request to surrender" from *************************. I was told to fill it out, sign it, and she would forward over so I can receive my funds. I verified that it was sent by her. A few days later I followed up with Washington national to see if they received *** email, I was told they did receive it but it was denied because it was the wrong from, and I have to fax in the correct form to them, after stating earlier I can't withdraw my funds through them. So I still filled out the same documents again, now from Washington national called " request to surrender form" I faxed it to them (twice) before they confirmed getting it, they finally received it, that was about a week ago, they told me they could now go forth with the process, it would take **** business days. I decided to call and check up on the status today 2/6/23, and I was told that the process could not be started because the form was denied "again" because it has to come through *************************, which is the same form they denied initially that came from her. it feels like this company is trying to keep my money by giving me the run around, no one called me or emailed me the second time to tell me my form was denied again, if I hadn't of called for an update. I would have never known. I uploaded both forms, that I submitted both ways, and ************************* email address I submitted forms to, and she confirmed she forwarded them over. I am hoping I can get assistance to receive my money that is due to me.Thank you
Business response
02/14/2023
Washington National Insurance Company
PO Box 1916
****************

February 14, 2023

BBB ***********************
Attn: *************************
2601 *******************,Ste. 103A
************, ** 46241

RE: Washington National Insurance Company
Complainant: *******************************
BBB Inquiry ID: ********

Dear **************:

This letter is ** response to your correspondence received regarding the above-referenced inquiry. Thank you for the opportunity to respond.

In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted ******************** directly to confirm that this matter has been resolved.

We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at **************.

Sincerely,

*****************************, ALMI ACS
Consumer Relations
Customer response
02/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
*******************************

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