ComplaintsforByrider

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. **Beginning Stage:** Found a ******** listing for a vehicle with JD Byrider, which was not transparently displayed, promising low down payment and assistance for bad credit. Arranged to visit after discussing the situation with the ad creator, not even the salesman.2. **On-site/Transaction Stage:** Arrived with my daughter and ex-husband. Before viewing cars, I was pressured for a positive ****** review. I shouldve caught that red flag. Limited options, settled for a 2012 ***** Impala LTZ despite issues like ABS light, yet another red flag but because he promised to fix whatever issues came up in the next 30 days we went with it. Engine light came on two days later. My daughter only drives to work and school, 5-15 mins at the most. Rude customer service response when my Ex called about the issues. Given a service appt for the FOLLOWING week on Thursday. Discovered mileage inconsistency and issues with past service reports.3. **Post Transaction Stage:** No loaners or towing services provided. Ex had to miss work for repairs. Discovering the car's history of repossession and doubts about its roadworthiness, the misrepresentation of the odometer was the final straw. After threatening legal action, ***** offered to rescind the deal but not return the down payment. I was disgusted by the fact that he wanted to be made whole but not make me the same. He also threatened repossession because he said he no longer liked my attitude and no longer wanted to do business with us. I reminded him our first payment was not even due yet and he said he didnt care. What a waste of a business license!In conclusion, be advised against ANY JD Byrider due to deceptive practices and poor customer service. They will try to fast talk and befriend to turn your eye from seeing it for what it was, a load of CRAP!!!

  

  Business response

  05/10/2024

  We need more information to be able to respond to this complaint.  What is the name, phone number or account number for the buyer.  I am unable to find anything under ****************************** and the provided phone number is not in our system.

  

  Business response

  05/21/2024

  In the case of *******************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ************** is upset with the sales process and condition of the vehicle at time of purchase.

  ************** purchased a 2012 Chevrolet Impala on April 27, 2024 from the Byrider location on ***********************************, IN. The vehicle is covered by a 30-month, ****** mile warranty, whichever occurs first. 

  Before making it available for sale, each Byrider vehicle undergoes an in-depth inspection and reconditioning process to ensure its functionality and reliability. Byrider's commitment to quality doesn't end there. We also provide a comprehensive warranty coverage with every vehicle we sell, giving our customers peace of mind knowing that they are protected against unexpected repairs or breakdowns. With our rigorous inspection and reconditioning process, Byrider ensures that each vehicle we offer is in good condition, providing our customers with the confidence and reliability they deserve on the road.

  When we learned about the mechanical problems ************** was experiencing with his recently purchased vehicle, we promptly scheduled an appointment for him. However, ************** did not keep the appointment. While we were disappointed to hear that ************** was unhappy with his purchase, we agreed to accept the vehicle back and refunded him $500 for his down payment.
  

  
  

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I drove my 2015 Jeep Cherokee to ******* the jeep started running hot march 26 2024 I trailed the jeep back on a trailer. Once at the Jd by rider service center I was in formed that the engine was bad due to the car over heating the date for that was Saturday March 30 2024. The engine was replaced and I picked the car up Friday April 12 2024. I didnt drive the car until that following Monday because I still had a car rental. My car broke down again Thursday April 18 2024 I had the car towed to the jd by rider service center in ********. I was told that the car engine was bad once again. So on the phone with the manager at jd byrider in ********************* I was notified that they were forcefully taking me out of the contract because the car broke down again. I asked him where they going to put me in a replacement car or give me my $2000 down payment back and **** said no I know this is some type of civil matter because if I was to back out of the contract they would *** me I always made my payments and now I am out of work and a car because they took me off the contract

  

  Business response

  05/10/2024

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the franchise-owned Byrider. ************** is dissatisfied with the mechanical issues she has experienced with her vehicle.
  
  ************** purchased a 2015 Jeep Cherokee on January 27, 2024 from the franchise-owned Byrider on ***********************************************************. The vehicle is covered by a 24 months or ****** miles service agreement, whichever occurs first.  
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  ************** had the vehicle towed after her return from ********  Byrider found that the heat tabs on the engine were melted. This is how you determine whether the engine has reached a temperature beyond the normal operating range, thus voiding the warranty.  Byrider explained all this to **************.  As a gesture of goodwill, Byrider offered to split the cost of the engine replacement with her.  ************** accepted this offer. They also covered the cost of a rental car while her vehicle was undergoing the engine replacement. ************** picked the vehicle up on April 12, 2024.
  
  On April 19, 2024 ************** called in stating the vehicle was slowing down on the highway and then died.  Byrider had the vehicle towed in for diagnostics.  Once again, there were signs that the vehicle had been driven while overheating.  The fact that the heat tabs were melted on the replacement engine meant that Byrider would not be able to file a warranty claim with the vendor on the replacement engine.
  
  ************* is now in default of her retail agreement. The repair is not covered under the terms of her service agreement. As a gesture of goodwill, we will offer to release ************** from her contractual obligation and issue a refund in the amount of $500. ************** will need to sign a Mutual Release to collect the refund. Should she decline the offer, because ************** is in default of her retail contract, the vehicle will be repossessed by CNAC, sold at auction and ************** will be responsible for the deficiency balance.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value ************** as a customer. 

  Customer response

  05/10/2024

  Byrider never paid for any towing services I paid for towing out of my own pocket. Byrider never fixed the problem that occurred in the first place that caused the car to over heat they just replaced the engine and thats it! I spoke with **** and he told me out of his own mouth they only replace the engine and didnt fix what caused the problem in the first place. I do not have the car in my possession so how can it be repossessed if byrider already has the car at their service center in ********? If anyone is at fault it would be byrider! The car never had any indications of running hot after the engine replacement. I didnt start driving the car until 3 days before the car messed up again. And once again Byrider ONLY put a new engine and did NOT fix the original problem 

  Customer response

  05/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to ByRider on February 16th 2024. I was looking for a vehicle and I put a $500 down payment on a 2012 **** escape. The value of this vehicle was$24,000. I was under the impression that the payment for the vehicle was going to be due on the first of April. The office manager started calling me on 2/23/24 informing me that the payment was due on the 1st of March. I started I was not prepared to pay a payment but would be willing to if they could wait for me to pay it the following Monday due to the fact that i had tested positive for COVID that day. The woman was so rude that I finally just ask to speak to ***** the fiance manager. He was 10x worse then her. He wouldn't let me tell him what was going on. He didn't care what I had to say. He told me that and I quote " I need the f****** money or the f****** car." He said that if I didn't have the payment there by 7 pm that my vehicle would be up for repo. There was no way I was going to risk leaving my house from how sick I was. So he called the next day and I told him that my daughter would be bringing the vehicle when she returned back to ******** that following Mon. So that following Monday my daughter and son in law was dropping their child off at home in the escape and going to drop the escape off at byrider. Like I said I would have her do. Out of no where they are being ambushed by a tow truck and 3 other white trucks in her driveway. The tow truck driver almost ran my son in law over as he was walking back to the vehicle. It scared my daughter so bad she started to drive off but the tow truck driver started to chase her husband down the road on foot as ***** the fiance manager almost hit my daughter at the stop sign. ***** never said anything to her about who he was or what he was doing. I had that vehicle for 16 days. I deserve to have my money back and this not to affect my credit. I have no paperwork because she was unable to get it because they wouldn't allow her to take anything from the vehicle

  

  Business response

  05/09/2024

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the franchise-owned Byrider.  **************** has expressed her dissatisfaction with our sales process.
  
  **************** purchased a 2012 **** Escape on February 16, 2024 from the franchise-owned Byrider location on ****************************************************************************  The vehicle is covered by a 24-month, ****** mile limited warranty, whichever occurs first.  
  
  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the down payment, payment amount, Annual Percentage Rate and total sales price were disclosed prior to and during closing, both in writing and orally.  **************** signed a Retail Installment Contract which secures her purchase. She also signed a statement of understanding which reads All down payment monies and/or trade vehicles are non-refundable after I have taken delivery of the vehicle.   **************** was given adequate time to review all terms and conditions and signed the retail agreement freely.
  
  **************** defaulted on their retail contract, and their vehicle was repossessed on March 3, 2024. All required forms and letters were sent to ******************** address on file. CNAC has agreed to accept the vehicle back and release her from her contractual obligation. The account will be deleted from the credit reporting agencies; however we cannot adhere to her request to refund her payments.  
  
  CNAC contacted the repossession agent and confirmed that during the repossession process, all individuals were outside the vehicle and no children were present. 

  Customer response

  05/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
   There should be some sort of refund made to me considering I only has the vehicle for 16 days.  Even if it is prorated. That was bad business on their part and very unacceptable. I have already talked to my lawyer about this situation and I will take it to small claims because I have been reassure that I have a good case. I am a low income disabled person that was taken advantage of and this has done nothing to but hinder me and made my life difficult.  I was trying to handle this in a way so neither party would have to go to court and pay cost but if they don't even want to consider me a refund then I will be in contact with lawyer in the morning and I will see them in court.  Thank you.  

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from them on June 6, 2023 I have nothing but issues with the car, when I got the car they told me that there was no accident history on it but when I look into car fax it there was accident on and they over charged for the car. I just want to return the car without have to paid for it and like my money back for lies and the money I had to put into to get fix. I keep calling up there to try to talk to somebody about it but keep giving me the run around and not helping me at all.

  

  Business response

  05/09/2024

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ******************** is upset upon learning the vehicle was previously involved in an accident.   

  ******************** purchased a 2015 Buick Encore on June 6, 2023 from our company owned dealership on *************** in **********, **. He also purchased a 30 months or ****** miles service contract, whichever occurs first. 

  To ensure the accuracy of the automotive title, Byrider relies on Autocheck, a trustworthy third-party vehicle history report service which verifies a clean, non salvage title. Byrider has no knowledge of the vehicle involved in an accident, nor are we required to have this information. Upon purchase, ******************** signed the Vehicle History Reports Acknowledgement and Agreement, which releases Byrider from any accountability for information provided in third-party automotive history reports. Moreover, before being displayed on the sales floor, each Byrider vehicle undergoes a thorough inspection and reconditioning process to guarantee its optimal working condition as well as a check for any open manufacturer's recall.
  

  We cannot adhere to ********************** request for a refund. ********************** signed a Retail Installment Contract, which secures his purchase. Byrider will stand behind the vehicle service contract. If ******************** is experiencing mechanical issues, Byrider would be happy to diagnose his vehicle. He should call ************ to schedule an appointment.
  Byrider strives to achieve the satisfaction of every customer. We value ******************** as a customer and look forward to our continued relationship.
  

  
  

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It stared a year ago I called the service department to bring my car in for service they told me they could not get it in for a 2months then a couple months later I called to get my transmission fixed they told me two months and when I finally got the car in they called and told me that my warranty was out and that's what I have been going through this past year my car is in the shop right now because they didn't fix it right the first time they are trying to make me pay for there mistakes thank you for your help.

  Customer response

  05/28/2024

  [[BBB transcription via phone call]]

   

  Consumer stated the business is attempting to charge a diagnostic fee before they are allowing the consumer to get the car. This was supposed to be covered under the warranty. The business is now saying the warranty was no good in September but it was disputed and the business scheduled service two weeks after warranty was up. Consumer also stated the radio was working before service and feels the business switched their $4,000.00 radio with one that is not working. The consumer is getting their car on Friday and will likely have to pay the fee, however would like to be refunded/reimbursed. 

  

  Business response

  06/04/2024

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ************** is upset with mechanical issues.

  ************** purchased a 2009 Cadillac STS on September 17, 2019 from our Byrider location on *************** in *******, **. He also purchased the optional 48 month, ****** mile service contract, whichever occurs first. Mr. ****** vehicle service contract expired in September 2023. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Our service records show that all eligible claims were processed and fulfilled through the vehicle service contract before its expiration in September 2023. Upon receiving this complaint, Byrider tried to contact ************** but was unable to reach him. ************** is advised to contact *********************** at ************ so we can facilitate a resolution.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience, and we value ************** as a customer.
  

  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2014 Chrysler Town and Country van from this business Ever since Ive had it I have had nothing but problems The battery goes dead They had it two days and said it was fixed but it isnt They said it was the battery but its not There has to be a short somewhere Now while visiting my sister in ********* when you turn the key over and let go of the key it keeps trying to crank Have to take the hot cable off the battery for it to stop I have had to jump start the vehicle I had asked them to put me in another vehicle but they wouldnt Now they have worked on it but it does the same thing I dont understand why they put another customer in another vehicle but wouldnt me I know this because it happened one day while I was there I was supposed to take it to them on Monday to have it worked on yet again but it wont crank It just keeps turning over until you take the hot cable off the battery If the battery will crank it at all There has to be a short somewhere in this vehicle They did provide me a rental before so it could be left with them to fix They kept it two days Put another new battery in it but it did the same thing it did when I put a new battery in it I am beginning to believe there mechanics dont know what they are doing Now the vehicle is broke down at my sisters in ********* I dont have the money to have it towed to ************* and will loose my job because I cant get home to go to work I am very frustrated at this I asked them to put me in another vehicle before but for some reason they wouldnt for me but did for another customer one day when I was there I truly believe the reason the previous owner traded it because of the very reason I am having No one could figure out why this vehicle cant be fixed They didnt fix it I have heart problems and dont need this added stress All I want is for them to pull it back to there location and put me in another vehicle I need reliable transportation this vehicle isnt reliable

  

  Business response

  05/07/2024

  In the case of ***********************************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ********************* is upset with mechanical issues and wants her vehicle replaced.

  ********************* purchased a 2014 Chrysler Town & Country on February 14, 2024 from the Byrider location on ****************************************************************************. The vehicle is covered by a 24-month, 24,000-mile Limited Warranty.
  
  Upon receipt of this complaint, Byrider contacted ********************* to discuss her concerns. She expressed frustration upon noticing that another customer received a replacement vehicle while she did not. Byrider explained how the process works and emphasized that each situation is unique. We advised that Byrider will stand behind the Limited Warranty and explained that the service department has to exhaust all repair options before deeming a vehicle unrepairable. ********************* acknowledged her understanding of the process. We have confirmed her appointment for *** 13th.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience, and we value ********************* as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 2, 2024 at 2:34PM I placed a call to JD Byrider and spoke to the finance manager, *****************. I asked **** if I could remove my card information and replace it with another later that day. **** advised me that the card information had to be replaced right then if wanting the original to be removed. **** and I ended our phone conversation at 2:36PM. At 2:39PM my card was charged $264.99 without my authorization and before my due date. I called **** at 2:41 and asked if there was a specific reason as to why my card was charged before my due date and how coincidently it was charged minutes after our conversation, even though my payments are set up on autopay with stellar payment history. Without any empathy or hesitation, I was advised "Yeah, I see your card was charged." Once **** confirmed the unethical action that was taken, I advised him that I was recording the call for legal action. **** advised me to have my attorney contact them and disconnected the call. I called back to get an update on a refund and **** did not want to speak with me and finally joined the call just to say "You can have your attorney call us, anything else?" and hung up once again after asking for the reason as to why my card was charged, and if Im going to receive a refund. After taking a inconveniencing drive to JD Byrider, **** came up with several excuses to confess in the end that he intentionally, manually charged my card before the due date.

  

  Business response

  05/06/2024

  In the case of Ms. ******** ******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. Ms. ************ is aggrieved at the processing of an unauthorized payment on her account.  

  **************** purchased a 2015 ******* Sonata on March 24, 2022 from the franchise-owned Byrider location on ************ in **********, ***

  CNAC has documented policies and procedures surrounding the servicing of accounts. Ms. ******* payment was to be processed May 3 per her contractual agreement. We apologize for the payment processed on May 2 and promptly processed the refund through our accounting department upon opening the next business day. However, because of the refund transaction, Ms. ******* account is now past due.

  At CNAC we strive for the highest level of satisfaction for every customer. We apologize for any inconvenience this matter caused ****************, and we value her as a customer
  

  
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/30/2024 at around 3pm central standard time, I was in your ************* location and was denied a loan. Among preparing to leave I asked if I could get and uber back to my residential location which is over 20miles away from the office location. i was ubered there by Byrider and was told on the phone that if i came in I would get a ride back. Well that was a lie, a representative of the store then proceeded to tell a stranger that was trying to help me out of my situation that I had money in my pocket, which lead to me asking the store to either give me my information back or shred it. The sales man begins to get aggressive and throw threats at me as if to want to fight. I need this matter handled asap .

  

  Business response

  05/07/2024

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************** is aggrieved because we were unable to extend financing and is requesting that the information he provided be removed from our system and all documents that he signed handed over to him. He also requested we provide him with transportation back to his residence.
  
  ************** applied for financing on April 30, 2024 at the franchise-owned Byrider location on ***************************, ***  Unfortunately, we were not able to extend an offer for financing.  As required by the Equal Credit Opportunity Act and Fair Credit Reporting Act, a Notice of Adverse Action Letter was provided to **************.
  
  Per the Fair Credit Reporting Act, we are required to keep records of all of our financing inquiries.  We cannot adhere to Mr. ****** request to remove his information from the system.  We have, however, placed ************** on our no-contact list for the future.  We also stringently adhere to the ********************************** act which ensures the safeguarding of sensitive information and data in our possession.  
  
  Byrider occasionally arranges the transportation to our premises as a one time courtesy. We do not provide or promise transportation in the event that we cannot provide financing.
  
  At Byrider we strive for the highest level of satisfaction with every customer.  We apologize for any inconvenience the financing process caused **************, and we wish them the best in all of their future endeavors. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I deliver my vehicle to them to have them diagnose and replace the transmission/ transaxle I dropped it off on the 15 of April and they called me back on the phone on the 16 of April and said that it needed transmission/ transaxle and would be done by the following Friday which would be 4/26/24 I called them on the 26 and they said that it wouldnt be done until the following week sometime I been with our a vehicle for over 2 weeks had to miss several days of work and drs appointments because of there lack of keeping up with there words to have it completed by the 26 of April they havent offered up any reason for the delay

  

  Business response

  04/30/2024

  In the case of *******************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ************** is upset with the amount of time his vehicle repair took.

  ************** purchased a 2013 ****** Altima on November 11, 2021 from the company-owned Byrider on *************************** in ***********, **. The vehicle is covered by a 48 month, ****** mile service contract, whichever occurs first.
  While we understand that dealing with any mechanical issues is frustrating, a used automobile, like any other mechanical device that is subject to wear and tear will require regular maintenance and repairs to ensure its continued use. 
  
  **************' vehicle was scheduled for an appointment on April 15. Byrider diagnosed the vehicle and determined that it required a transmission replacement. We contacted ************** to inform him about the delay in our appointments and it would take about two weeks to complete. During the replacement process, it was also discovered that three engine mounts were needed. The necessary parts arrived on Monday, April 29, and the repair was promptly completed. All claims were processed under the vehicle service contract, resulting in coverage of $2,654.56. **************** total out-of-pocket expense was $146.25.

  We understand that this might have caused some disappointment and inconvenience, and we sincerely apologize for any disruption it may have created. Byrider strives to achieve the satisfaction of every customer. We look forward to our continued relationship.

  Customer response

  04/30/2024

  I dont know who there tells about thats not my suv I have 2015 ***** traverse and I got it back in February of 2024 so they r lying 

  Customer response

  04/30/2024

  And they never callled me about any delay or about needing any other parts they record every call they say I want to hear that recording 

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I dont know who there tells about thats not my suv I have 2015 ***** traverse and I got it back in February of 2024 so they r lying 

  And they never callled me about any delay or about needing any other parts they record every call they say I want to hear that recording 

  
  Regards,
  
  *******************

  
  

  

  Business response

  05/02/2024

  We apologize for the mistake and acknowledge that it was a typographical error. *******************, complaint number: ********, purchased a 2015 Chevrolet Traverse on February 2, 2024. We stand by our initial response, as all the information provided was in reference to the Traverse.

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I want proof where they called me and told me about the delay in parts 
  Regards,
  
  *******************
  

  Customer response

  05/06/2024

  They say they recording every phone call I want the proof off them calling me if they cant provide proof then they are lying and there for cant be trusted and if they cant prove it I want a refund for false reporting and lose of wages

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a Chrysler 200 from byrider on 1-28-24 or somewhere close to that. They gave me a temp tag, 30 days later I was trying to get my memo title and thats when the problems began, I had to get another temp tag. And when that was close to expiration (two months after my purchase) I went to the bmv to try and get my memo title well when they went to find the vin number they couldnt find anything. I contacted byrider they later contact me back saying my car has a theft hold on it. I get a call back again saying I need to come to the lot which is 1 hour and 45 minutes away from me. So a cop can come inspect it so the problem can get fixed, well I go up there the cops come up and the tell me I need to get all of my stuff out of my car because it is stolen and they do need to take it. So I had to put all of my stuff outside of byrider and my friend and her baby Had to get out to and we had to leave our stuff outside. Fast forward cnac trys to not give me another vehicle, I had to talk them into giving me another vehicle that they are charging me more for! And another down payment. I dont think this is okay. Im only 19 and have no family to help me so I had to take this car and they knew this as I had mentioned it several times. They made me late for work causing lost wages, and stress. I had out around 3000 in the other car and they took it off the final payment of this one even though they are charging me another 1000 for the deferred down payment. Regardless they sold me a stolen car the first time. Causing me a lot of stress from even taking it and keeping me there for 7 hours before even figuring anything out. And they did not care, nobody cared that we had a baby with us. That I was going to be late for work. Or that I was literally freaking out. Considering the fact Im only 19 and have never gotten a car before I didnt know what to do in the situation.

  

  Business response

  04/16/2024

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************** is dissatisfied because of the sales process.  
  ************** purchased a 2015 Chrysler 200 on January 31, 2024 from our Byrider location on **************** in **********, **.
  Upon receipt of the complaint we reached out to ************** and explained that all payments have been transferred to her new vehicle. 
  At Byrider we strive for the satisfaction of every customer. We apologize for any inconvenience the delay in the title has caused, and we value ************** as a customer. We look forward to our continued relationship. 
  
  

  Customer response

  04/17/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩