ComplaintsforByrider

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 15 2024 I received a call asking for an updated declarations page from my insurance company, saying my car insurance has lapsed, *** never had a lapse in coverage, never had a late payment, I have 100% on time payment record. I took the rest of the day off to get to the insurance place and get needed documentation, I then sent documentation on May 15th 2024 to *********************************** again I got a call on June 11th 2024 saying the same thing. Each call I have to clock out at work to handle the situation, again I sent it on June 11th, I received another call on June 17th, I again sent it to ********************************** the email address I was provided with, on July 17th I had an issue with a payment going through, so I called to make sure it went through, at that time I asked the lady and she said it wasnt showing I had insurance, I then spent 45 mins on the phone taking care of this issue. Documentation was then sent on July 17th to an **************** I asked the lady to stay on the phone to verify that she received it and it was all correct and what they needed. Today July 23rd 2024 I received yet another call requiring me to clock out of work again, to be told there was a lapse in my car insurance yet again, this time I asked to speak to a manager or supervisor and was given another email address of *********************************** and told it will be will be filed with the insurance ***** I need this company to do its part and file the paper work with whoever needs to have it, so that I will stop losing wages every time I have to clock out to do something that I have repeatedly been asked to do, and have done my part multiple times. Again Ive never had a lapse in coverage on this vehicle, *** always had early and on time payments, the vehicle has been insured since before it was driven off the lot . in fact in October or November of 2023 I had a collision with a deer and with my $250 deductible I had major repairs done to the whole passenger side, front and back of vehicle.

  

  Business response

  07/25/2024

  Regarding ***************************** complaint (Complaint Number: ********), we have thoroughly investigated the matter with the full cooperation of CNAC, the company managing his account.

  ****************** expressed dissatisfaction with the frequency of contact regarding insurance coverage information related to his 2013 **** Escape, purchased on April 22, 2022, from our Byrider location on ******************* in *******, ***
  

  Upon receiving the complaint, a CNAC Account Manager promptly contacted ****************** to apologize for the issues with updating his insurance information. We also clarified that the lack of updated insurance information does not imply that his insurance coverage has lapsed.

  At CNAC, we are committed to ensuring the utmost satisfaction of every customer. We sincerely apologize for any inconvenience caused by the frequency of our communications with ******************. We deeply value him as a customer and eagerly look forward to continuing our positive relationship with him.
  

  
  

  Customer response

  07/25/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased an 2017 ******* Elantra although the purchasing process was smooth troubles soon arrived! Ive had problems with the suspension and returned the vehicle multiple times only to be on the e way and the driver suspension collapsed cause me to damage my vehicle. My car has been in there possession since July 1st 2024 & the insurance claim hasnt been filed yet meanwhile the collision Center is holding my car just as confused as I am.

  

  Business response

  07/18/2024

  In the case of *****************************, complaint number: ********, we have investigated this matter with the franchise-owned Byrider. ************** is upset with the amount of time his insurance claim is taking.  

  ************** purchased a 2017 ******* Elantra on February 13,2024 from the franchise-owned Byrider on *********** in *********, **. The vehicle is covered by a 48 month, ****** mile limited warranty, whichever comes first.

  On July 1, 2024, ************** brought his vehicle to our body shop and expressed his intention to file a ******************************* claim. The following day, Byrider contacted ************** and informed him of the necessary documents required for the repairs and presented him with the estimated costs. ************** signed the documents that same day.  Byrider, however, did not receive an estimate from the body shop until July 16, which was then forwarded to the insurance adjuster. The body shop is aware that we are awaiting the insurance company's approval for the repairs or the totaling of the vehicle based on the damages outlined in the estimate. They also advised they have been in touch with ************** with updates regarding this matter.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value ************** as a customer. We look forward to our continued relationship.
  

  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from the ********* location and one month later they closed I notified them within a day or two of problems with the vehicle and they were supposed to have the car in for service. Once the location closed I have been given the run around with trying to get the car serviced it has been almost 3 months and the sales person does not return my calls the finance company won't help either. Very disappointed in the customer service all around and now am stuck paying for a car which needs work and everyone has disappeared. Do not purchase a vehicle from these guys horrible experience.

  

  Business response

  07/10/2024

  In the case of ***********************, complaint number ********, we have investigated this matter with the franchise-owned Byrider. ************** is dissatisfied with the amount of time its taking to get a service appointment.

  ************** purchased a 2017 Chevrolet Equinox on April 24, 2024, from the franchise-owned Byrider on Okeechobee Blvd in ***************, **. The vehicle is covered by a 30-month, 30,000-mile limited warranty, whichever occurs first. 

  Byrider is dedicated to minimizing wait times for vehicle servicing. We prioritize accommodating customers' needs and strive to get them into the service department as soon as possible. 

  ************** dropped off his vehicle at our service department on July 9, 2024. Byrider is currently in the process of diagnosing his vehicle. We will reach out to ************** with an update as soon as possible.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value ************** as a customer.  We look forward to our continued relationship.
  

  
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from byrider In *********** Whenever I purchased the vehicle, the windshield wipers did not come on. It has been six weeks since I purchased the vehicle.And they still have not fixed. It and it is a major safety concern with rain coming.

  

  Business response

  07/08/2024

  In the case of Mr. ************************************ complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.  **************** filed a complaint regarding mechanical issues he has experienced since purchase.
  
  **************** purchased a 2013 Dodge Dart on May 22, 2024 from our dealership on S US41 ***********, ***  He also purchased an optional service agreement effective for 24 months or ****** miles, whichever occurs first.
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  On June 26, 2024, **************** and his girlfriend's family came into the Byrider dealership in the evening and spoke to the General manager.  They were informed that since the service department was already closed for the day, we would have to contact him on Thursday with a resolution. Byrider contacted ******* Dodge to troubleshoot the issue.  ******* Dodge stated this is a known issue with the Dodge Dart and that the Body Control Module would need to be replaced.  Byrider scheduled an appointment for July 5, 2024 with ******* Dodge to have the part replaced. ******************** contacted the customer on July 5th to inform them the part has not arrived as scheduled and will provide them with a rental until the part arrives.  All repairs will be covered under the vehicle service agreement and since this is a new purchase, Byrider has agreed to waive the deductible.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value **************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2015 GMC Terrain from them along with a warranty. I have taken the car to them for repairs due to the car going into reduce engine mode and gas mixing with the oil. Every time I take it to them they never fix it. They told me to come back every week so they can check the oil and then I was told this last time they cant do anything to it because the flex pipe needs replaced. I just keep getting the run around on getting my car fixed even though its still has the warranty on it. I just want my car fixed or replaced since it has so much issues after 6 months of buying it

  

  Business response

  06/28/2024

  In the case of *******************************, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.  ****************** filed a complaint regarding mechanical issues she is experiencing.
  ****************** purchased a 2015 GMC Terrain on June 1, 2023 from our dealership on S US41 ***********, IN.  She also purchased an optional service agreement effective for 36 months or ****** miles, whichever occurs first.
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  Upon receipt of this complaint, we reached out to ****************** to discuss her concerns and get her vehicle scheduled for diagnostics.  On June 27, 2024, Byrider replaced the fuel line, fuel pump, performed an oil change and took the vehicle to a muffler shop for the flex pipe to be replaced. All work was completed under the service agreement and the vehicle was returned to ****************** the same day. ****************** contacted Byrider this morning and stated the vehicle is running beautifully. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value ****************** as a customer.  We look forward to our continued relationship.

  Customer response

  07/01/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We bought a ************************************* ********* on May 10 2024 we got a signed paper saying the title would be done by June 9th we haven't received it been told several stories about this we asked for a Exchange or refund by law they have 31 days to provide title work we have been told no refund no Exchange but can return vehicle and not get a refund the law states they have to produce proper title documents within 31 days we are at almost ************************* documents to plate vehicle they violated the law of 31 days we want a refund or different vehicle we have done our duties and followed the law they should as well

  

  Business response

  06/25/2024

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the franchise-owned Byrider. **************** is dissatisfied that he has not received his memorandum title yet to secure proper plates.
  
  **************** purchased a 2017 **** Escape on May 10, 2024 from the franchise-owned Byrider on US 31 S Greenwood, IN.  The vehicle is covered by a 24 month, ****** mile service contract, whichever occurs first.
  
  Byrider purchased the vehicle from an online auction with a title attached; however, once the title was received and processing began, it was found to have a mileage error.  Byrider was working diligently with the previous dealer to get this matter resolved as quickly as possible.  
  
  Upon receipt of this complaint, Byrider reached out to **************** to discuss his options.  On June 21, 2024, Byrider took the **** Escape back and **************** signed a new retail agreement for a 2017 Dodge Caravan.  
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience this issue may have caused, and we value **************** as a customer.  We look forward to our continued relationship.

  Customer response

  06/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took out a loan a few years ago they already robbed me for one car now i paid ****** and they repo my car and trying to sell it in 21 days

  

  Business response

  06/24/2024

  Regarding *****************************, complaint number ********, we conducted a thorough investigation with the full cooperation of the company-owned CNAC.  ****************** is dissatisfied with the repossession of the vehicle.
  

  On April 17, 2019, ****************** purchased a 2009 ******* MKZ from the Company-owned Byrider ************ location. The vehicle was covered by a 48-month/60,000-mile service contract, whichever came first.
  

  ****************** defaulted on her retail contract, and their vehicle was repossessed on June 18, 2024.  All required forms and letters were sent to ********************** address on file. 
  

  Subsequently, ****************** contacted CNAC on June 19.  On June 20 she paid on her account, made arrangements to have the vehicle released, and then reclaimed the vehicle from the repossession agent on June 21. 2024.
  

  CNAC has written policies and procedures to ensure every repossession complies with federal and state regulations. This includes providing the debtor with a written explanation of her rights and responsibilities after the repossession.
  

  At CNAC, our goal is to provide every customer with the highest level of satisfaction. While we understand Ms. ******** situation, she did default on her retail contract. We followed our policies and procedures throughout the repossession process, and we believe that the repossession was handled fairly and in accordance with the law.
  

  
  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car from JD Byrider in September 2021. Fast forward to April 24,2024 when I dropped my car off to JD Byrider service center. They were supposed to replace the engine,thermostats, Freon and some more stuff. Picked my vehicle up May 1,2024 thats when the problems started. A week after I picked it antifreeze was leaking out and my car overheated. A couple weeks later the air blowing out hot air. So now here we are in ****. **** 7,2024 oil light flashing I pulled over and guess what I had no oil it was bone dry I also reached to them several times left messages no response back from so thats when. I went to the JD Byrider service center **** 10,2024 I spoke with the service manager ***** told her what was going on. This lady told me I had to make an appointment and pay for a diagnostic test on things that were supposedly already done. I dont think so. I told her Ill go to *** to get the oil changed and go from there. To be honest I want out of this contract I want to give them this vehicle back. This has caused me nothing but stress. I have cried so much to my children. I told ***** the service manager I cant ride around with the air blowing like that due to health issues. Im a breast cancer survivor who wants to burn up in the summer. I just want out this contract

  

  Business response

  06/17/2024

  In the case of *************************************, Complaint Number ********, we have investigated this matter with the company-owned Byrider. *********************** is dissatisfied with the mechanical issues she has experienced with her vehicle. 
  ************************ purchased a 2011 Kia ****** on September 27, 2021, from the company-owned Byrider on ************ in ************, *********. She also purchased an optional service agreement effective for 48-month, or ****** miles, whichever occurs first. 
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  ************************ brought her vehicle in for service in Nov 2023.  During that visit, the vehicle was diagnosed with needing an engine replacement.  The engine was ordered and ************************ had an appointment set for the job to be completed. ************************ did not keep this appointment; therefore, the engine was returned to the vendor. 
  ************************ did not bring the vehicle in for the engine replacement until April 22, 2024.  The engine was ordered and arrived on April 24, 2024.  ************************ also asked for her air conditioner to be diagnosed during this repair. Diagnostics showed no issues so a die test was performed to check for leaks.  No leaks were identified.  Once complete the vehicle was test driven and was operating as intended and the a/c was blowing cold air. ************************ picked the vehicle up on May 1, 2024. The total cost for the repair was $7018.61.  ************************ had an out of pocket expense of $946.02 for the items that were not covered (such as deductible, fluids, evac and recharge, o-ring, spark plugs, coil packs and labor for a tune up). 
  On May 10, 2024, ************************ brought the vehicle in without an appointment stating her coolant was leaking.  Byrider scheduled the vehicle in immediately and found that some of the older clamps had broken loose and needed to be replaced.  Clamps would be a regular wear and tear item.  This was completed and ************************ paid $49.99 for this repair. 
  ************************ has contacted service three separate times (5/28, 6/3 and 6/7) regarding her air conditioning unit blowing hot air.  *********** manager explained to her all three times that we would need to get the vehicle in for additional diagnostics but that the air conditioner is not a covered item under her vehicle service agreement. ************************ did not make an appointment to get this diagnosed. On June 10, 2024, ************************ showed up without an appointment.  *********** manager tried to get her to schedule an appointment to get the a/c diagnosed but ************************ declined stating she would take the vehicle to ***.
  On June 13, 2024, ************************ reached out to Best Extended regarding an oil leak and her air conditioner blowing hot air. Best Extended scheduled her an appointment at Kellys Automotive for June 18, 2024. 
  At all times, Byrider has honored the service contract and made good faith efforts to resolve Ms. *********** mechanical issues.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value ************************ as a customer.  We look forward to our continued relationship.
  

  Customer response

  06/17/2024

  I need a refund please of that out of pocket expense- Im temporary laid off and barely making it . I was buying almost 6 quarts of oil for it to leak back out . I dont have money to throw away. I appreciate them sending me somewhere. But what a refund of the expenses they really didnt fix. Please can I at get a refund 

  Customer response

  06/17/2024

  It says right here what Ive I paid. May I please get a refund 

  Customer response

  06/17/2024

  Also I went to the service department 3 different times because no one ever returned calls back. I never shouldve had an oil leak especially with a new engine. She wanted me to make an appointment after I paid 3 diagnostic fees a month ago. I paid for things like oil Freon and etc. which I thought was included with the oil and the thermostat and etc.

  Customer response

  06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I need a refund please of that out of pocket expense- Im temporary laid off and barely making it . I was buying almost 6 quarts of oil for it to leak back out . I dont have money to throw away. I appreciate them sending me somewhere. But what a refund of the expenses they really didnt fix. Please can I at get a refund 
  

  It says right here what Ive I paid. May I please get a refund (see attached)

  Also I went to the service department 3 different times because no one ever returned calls back. I never shouldve had an oil leak especially with a new engine. She wanted me to make an appointment after I paid 3 diagnostic fees a month ago. I paid for things like oil Freon and etc. which I thought was included with the oil and the thermostat and etc.

   
  Regards,
  
  *********************************

  
  

  

  Business response

  06/26/2024

  ************************ engine was previously replaced under Byriders *************** Contract with a remanufactured engine. As part of the reconditioning, the engine was painted by the vendor. ************************ had an appointment at Kellys Automotive on June 18, 2024 to check an oil leak and air conditioner blowing hot air. However ****** Automotive would not work on the vehicle due to the engine being spray painted black. Byrider was not aware of this issue as ************************ did not contact Byrider.  
  Upon receipt of the rebuttal, Byrider has located three other facilities to look at Ms. *********** vehicle; however, we have been unsuccessful in our attempts to contact her to discuss these options. 
  We would like ************************ to contact Best Extended at ************* to arrange an appointment to have the vehicle diagnosed at one of these three locations.
  Byrider apologizes for any inconvenience this has caused ************************, but we can not adhere to her request for a refund on services that were previously provided. Byrider will stand behind our service agreement and are willing to work through these mechanical issues with ************************.
  
  

  Customer response

  06/27/2024

  They are lying no one has called me or left voicemails or anything. ****** at Kellys Automotive never said that to *************. He told him due to de Discrepancies he wasnt touching my vehicle he tried to explain to him but he hung up. Mr ****** you can call him and h*** be glad to explain the situation because this is all lies. I have more pictures than this where my car was spray painted and not black. I cant believe the lies

  Customer response

  06/27/2024

  They are lying no one has called me or left voicemails or anything. ****** at Kellys Automotive never said that to *************. He told him due to de Discrepancies he wasnt touching my vehicle he tried to explain to him but he hung up. Mr ****** you can call him and h*** be glad to explain the situation because this is all lies. I have more pictures than this where my car was spray painted and not black. I cant believe the lies

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  They are lying no one has called me or left voicemails or anything. ****** at Kellys Automotive never said that to *************. He told him due to de Discrepancies he wasnt touching my vehicle he tried to explain to him but he hung up. Mr ****** you can call him and h*** be glad to explain the situation because this is all lies. I have more pictures than this where my car was spray painted and not black. I cant believe the lies

  
  Regards,
  
  *********************************

  
  

  

  Business response

  06/28/2024

  We stand behind our original response.  ************************ can contact Best Extended at ************* to arrange an appointment to have the vehicle diagnosed at one of these three locations.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday June 10th I had and appoint with Byrider Colerain to service my vehicle as that's where I purchased it. Upon taking my car that it had been running ok but my check engine light was on. After doing research to find out what's wrong I had taken the information to them so they could look it over. I arrived at 8:15 am. They had explained that what I thought was wrong was wrong. After realizing that it was what they said they had fixed upon purchasing the vehicle almost a year and a half ago they agreed to fix it. After 4 long hours they had told me that's not what's wrong it, it was something else. So i told them i didn't have the money right now to fix it I went to get in my car and leave. I had not yet pulled all the way out to the street before realizing my engine knocking and car running extremely worse than when I brought it in. The mechanic told me he put everything back together. While driving home and my engine shutting off randomly causing me to almost wreck and run into someone's yard which had gave me a panic attack and caused my tourettes to become out of control. The mechanic called me asking me to bring the car back. When I got back he swapped out the part I went to get looked at at first which took him about 3hrs and 45min faster. I think me going in with my complaint in the first place upset them then threating legal action led the mechanic to intentionally sabotage my car before calling me back to turn around to fix what he had done.

  

  Business response

  06/17/2024

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. **************** is dissatisfied with the mechanical issues he has experienced with his vehicle. 

  **************** purchased a 2015 Dodge Journey on September 8, 2022, from the company-owned Byrider on ************************, **. The vehicle is covered by a 36-month/36,000-mile service contract, whichever occurs first. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  **************** brought the car in for service on June 10, stating the engine light was on due to an issue with a coil.  *********** tech initially agreed the problem was with a coil, but while working on the vehicle, determined that a coil was not the cause.   

  Instead, the service tech found that a fuel injector needed to be replaced. **************** declined to have the injector replaced at that time.  *********** tech tried to hurry to get **************** back on the road, but in his haste to put everything back together, he did not adjust something quite right.  After leaving the dealership, **************** called back and stated the vehicle was now running rough.  *********** tech called **************** back and asked him to return to the dealership so he could make adjustments.  **************** brought the vehicle right back, and the service tech had **************** back on the road within 10 minutes after making the needed adjustments.

  After receiving this BBB complaint, the dealership OM contacted ****************.  He now has a service appointment scheduled for Wednesday, June 19, to have the fuel injector replaced as was recommended.
  At Byrider, we are deeply committed to ensuring the highest level of satisfaction for every customer. We sincerely apologize for any inconvenience this matter caused ****************, and we truly value him as a customer.
  

  
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We financed a dodge journey (15) the car was towed on may 1 st to JD Byrider Ive have been told it was a $800 computer part a week goes by we then was told it was the main computer ECM and that would be ******* plus towing to the dealership another week goes by they tell me that it was ready I went to pick it up on5/16/24 said it was ready I start the car up and check engine light comes on I didnt leave the parking lot.go back I gave them the ******************* he ran a dyanostic test he said it was a cam sensor and he replaced within a 60 mins they took it for a short ride and said it was fine I go 1 block away from the lot and check engine light is back on I return the car back to JD Byrider and again another test was ran and ***** proceeded to tell me I have good news and bad I replied and what does that mean he said the motor is bad but good news its covered then 4 days later I call to find out that it was a timing chain they had to replace and and it would be ready a few days go by and I again call and they said they spoke to dealership about the codes that are coming up on the test and Jd Byrider said to me it was a default ECM that cost us 1682$ a add on to our loan it had to go back to dealership I asked General Manager @ Byrider for the dealership Name and she refused to give it it us on may 30 I called again byrider and I was given another excuse that the dealership broke a hose and it would done on Saturday June 1st when GM was on the phone she told what dealership my car was at I spoke to dealership and they said it needed a power steering part not a hose which byrider said was a hose and itwould take 4 to 5 business days to get! I spoke to **** from byrider on June 3 rd about my car he said they got the hose to the dealership this morning and they would update me . Our payments are all up to date Ive lost a job over not having a car and they still have no idea what is wrong with my car they have never called me to inform us of what is going on we had to

  Customer response

  06/06/2024

  Still havent got car back they sent it to a dealership 2x s now and as of today it is being sent to another dealership 

  

  Business response

  06/10/2024

  In the case of *********************************, complaint number: ********, we have investigated this matter with the company-owned Byrider. ****************** is dissatisfied with the mechanical issues she has experienced with her vehicle. 

  ****************** purchased a 2015 Dodge Journey on March 12, 2021 from the company-owned Byrider on ************ in *********, **. She also purchased the optional 48-month, ****** mile service contract, whichever occurs first.

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. 

  On May 1, 2024, ****************** brought her vehicle in for service with a no-start issue. A *** was diagnosed as being needed, but it was on backorder and took over a week to arrive at the dealership ************* Motors. The dealership installed the **** and the vehicle was picked up by the customer. Shortly after pickup, the check engine light came on. The vehicle was returned to the dealership, and it was determined that timing chains were needed. Byrider informed the customer and advised that the warranty deductible would not be charged.

  The customer picked up the vehicle again, but it soon returned with the same check engine light code. The vehicle was taken back to ******************** because there was a concern that the *** needed to be flashed or was faulty. ******************** called and said a radiator hose was needed, which Byrider provided. However, they later called back and stated that the radiator, which was fine when the vehicle was brought in, was now broken. The vehicle was towed back to the Byrider, and the radiator was replaced without charging the customer, as it was believed ******************** had broken it. ************* Motors then claimed that all the codes were due to an aftermarket oil filter, which was replaced, but the codes remained. 

  Upon receipt of this complaint, we contacted ****************** to discuss the situation and agreed to take her vehicle to a different dealer, Kuflietners Chrysler Dodge Jeep. We reminded ****************** that her vehicle service contract includes a rental reimbursement. ****************** stated she will provide us her receipts.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience, and we value ****************** as a customer. We look forward to our continued relationship.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩