Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-13-24 purchased a 2018 Infiniti Q50 Sport. Vehicle was sold for $28,000 with a car fax showing no accidents. Took to have vehicle aligned after purchase and vehicle had a welded sub-frame and cracked differential/trans case. Cost to repair was $3001.36 with salvaged parts and service and still needing to replace the bent steering knuckle for an additional cost of $772.06. Dealership offered $500 only and would not pay for the repairs.

  Business Response

  Date: 07/24/2024

  We have made several attempts to assist ******** with their concerns. However, the vehicle in question underwent a comprehensive multi-point safety inspection before being listed for sale, during which it passed all necessary checks.

  It is important to note that while we rely on vehicle history reports such as CarFax to disclose any past incidents, there are instances where accidents may not be reported by previous owners, thereby not appearing in these reports. ******** was made aware multiple times throughout the buying process that used vehicles are sold As-Is and was offered the option to purchase an extended warranty and chose not to.  Despite our efforts to resolve the issue, ******** has expressed a desire to not engage in a resolution process but instead to publicize their grievances online.

  Despite the challenges, we remain committed to customer satisfaction and are open to further dialogue to reach a satisfactory resolution.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car and told them I only had 5500. They weaseled me into 6000 without telling me THEN AFTER I BOUGHT THE *** THEY PUT BACK ON THEIR SITE FOR LESS THAT I SAID I HAD. WHEN I BROUGHT IT UP TO THEM, THEY IGNORED ME. THIS COMPANY IS HORRIBLE. THE STOLE $1500 FROM ME... THEY ARE SNEAKY. THEY SAID THEY REPLACED OIL FILTER AND FEW OTHER PARTS. I TOOK IT TECHNICIAN AS SOON AS I LFT THE DEALERSHIP AND NON OF THE WORK THEY SAID WAS DONE ...WAS ACTUALLY DONE TO IT. THEY LFT THE OLD STUFF ON...

  Business Response

  Date: 06/05/2024

  On May 6th 2024 at 11:39 am ****************************** was checked into our showroom. ***** came in specifically on the 2012 ***** Sonic that was priced at $5,895 plus taxes, and fees which comes out to $6,550.58. ***** then told us she only had $6,000 to spend. We told her we would do $6,000 out the door. ***** then started talking about the vehicle having a leak and this and that and wanted us to fix it. We told her instead of fixing the leak we would rather discount the vehicle a little more and she can take it and get it done by someone else. She declined that offer.  We then agreed to take $500 off the sales price of the vehicle and repair the oil leak for her making the new sales price of the 2012 ***** Sonic $5,380.44 Indy Wholesale Direct and ****************************** agreed on $6K out the door and that we as Indy Wholesale Direct would fix the oil leak. ***** was checked out of the store after signing her paperwork at 1:49pm. The individual that does our price adjustments works offsite and was unaware the vehicle had just been sold 11 minutes prior. Our inventory system batches once a day and does not remove sold inventory until 12:01am the next morning.
  
  At 2:41pm ****************************** texts into the store stating I just got home and looking up the price of the car I bought (you still have to fix oil leak) if the asking price is this amountwhy did I just get charged 6000 got it?  We then responded to the customer and explained how our system worked as explained above.
  
  We also did exactly what we promised and fixed the oil leak in the 2012 ***** Sonic. Not once did we claim to replace parts outside of repairing the leak as that is all that was promised to the customer.
  
  Here at ********************** we pride ourselves on integrity and fairness and we believe  we have been just that with ******************************.  We were more than fair in our negotiations for the vehicle, we worked with her, and followed through with our word.  Please see documentation attached to back up all this information.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Indy Wholesale Direct has been deeply disappointing and frustrating. I purchased a vehicle from them on March 30th, and just a week into having the car, I began encountering significant issues, including smoking and transmission problems. Despite bringing the car in multiple times for repairs, the problems persisted, and the engine ultimately failed completely. Throughout this ordeal, the dealership's response was inadequate and evasive, as I was repeatedly forwarded to different people and then sent to voicemail. Their lack of accountability and unwillingness to address the defects in the car left me and my partner in a difficult situation, especially as we juggle work and school with only one functional vehicle.Adding to the frustration, when I posted an honest review detailing my experience, the dealership demanded its removal, citing a supposed contractual clause and even threatening legal action. They also refused to provide a loaner car unless the review was taken down, which is a clear violation of consumer protection laws. Despite having a warranty that should have covered the engine, they refused to honor it. Despite my efforts to seek a fair resolution, Indy Wholesale Direct's focus seemed to be on silencing my feedback rather than addressing the legitimate issues with their product and service. This experience has been a ***** reminder of the importance of transparency and accountability in customer relations.

  Business Response

  Date: 06/05/2024

  This customer brought the vehicle in and we diagnosed the vehicle and informed them it would be best for us to keep the vehicle so we could work on it. The customer was adamant that they needed to take their vehicle and continue to drive it as it was their only means of transportation. At this point we advised them that if they were going to take their vehicle that they needed to make sure they were constantly checking the coolant levels because it was leaking coolant and without coolant the vehicle could overheat and ruin the engine. They did not do what we advised them to do and took their vehicle and did not ensure it maintained the coolant therefore causing further damage to the vehicle. We were more than willing to help this customer however they did not want to listen to what our service department advised them to do.

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Thank you for the opportunity to respond to the dealership's claims. I appreciate your assistance in mediating this issue. I would like to address the points made by Indy Wholesale Direct:
  
  1. Coolant Problem and Engine Overheating:
     - The issues with the vehicle began just one week after purchase, well within the expected period of reliability for any newly purchased vehicle. The car started smoking and experienced transmission problems early on, indicating pre-existing issues.
     - We promptly reported these problems to the dealership and brought the car in for inspection multiple times. Each time, we relied on their expertise to diagnose and fix the issues. Unfortunately, despite our efforts, the problems persisted, culminating in the complete failure of the engine.
  
  2. ******* the Repair Process:
     - At no point did we demand or rush the dealership to expedite the repair process. Our primary concern was ensuring that the car was safe and reliable. We trusted the dealership's judgment and followed their guidance regarding the timeline for repairs.
     - The dealership had multiple opportunities to properly diagnose and address the coolant issue and any other underlying problems. Their failure to do so cannot be attributed to our desire to have the vehicle back in a timely manner.
  
  3. Warranty and Vehicle Standards:
     - We have a warranty on the vehicle, and even though it was purchased "as is," the vehicle is still required to meet certain standards. The dealership did not uphold their end of the contract by providing us with a vehicle that met these standards.
     - The persistent issues and ultimate engine failure indicate that the vehicle was not in the condition it should have been at the time of sale. The dealership's inability to resolve these issues further demonstrates a failure to honor the warranty and contractual obligations.
  
  4. Ongoing Communication and Lack of Resolution:
     - We have made numerous attempts to communicate with the dealership, but we were often forwarded to different individuals or sent to voicemail, making it difficult to resolve the issue effectively.
     - The dealership's refusal to provide a loaner car or any form of compensation has placed a significant burden on us, as we are now functioning with only one car while juggling work and school commitments.
  
  In summary, we believe that the dealership sold us a defective vehicle and failed to adequately address the issues despite multiple attempts. We are seeking a fair resolution that compensates us for the financial and logistical hardships we have endured due to their negligence.
  
  We appreciate the BBB's assistance in this matter and hope to reach a satisfactory resolution.
  
  Thank you for your time and attention.
  
  Sincerely,  

  ******************* and ***************************
  
  

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Thank you for the opportunity to respond to the dealership's claims. I appreciate your assistance in mediating this issue. I would like to address the points made by Indy Wholesale Direct:
  
  1. Coolant Problem and Engine Overheating:
     - The issues with the vehicle began just one week after purchase, well within the expected period of reliability for any newly purchased vehicle. The car started smoking and experienced transmission problems early on, indicating pre-existing issues.
     - We promptly reported these problems to the dealership and brought the car in for inspection multiple times. Each time, we relied on their expertise to diagnose and fix the issues. Unfortunately, despite our efforts, the problems persisted, culminating in the complete failure of the engine.
  
  2. ******* the Repair Process:
     - At no point did we demand or rush the dealership to expedite the repair process. Our primary concern was ensuring that the car was safe and reliable. We trusted the dealership's judgment and followed their guidance regarding the timeline for repairs.
     - The dealership had multiple opportunities to properly diagnose and address the coolant issue and any other underlying problems. Their failure to do so cannot be attributed to our desire to have the vehicle back in a timely manner.
  
  3. Warranty and Vehicle Standards:
     - We have a warranty on the vehicle, and even though it was purchased "as is," the vehicle is still required to meet certain standards. The dealership did not uphold their end of the contract by providing us with a vehicle that met these standards.
     - The persistent issues and ultimate engine failure indicate that the vehicle was not in the condition it should have been at the time of sale. The dealership's inability to resolve these issues further demonstrates a failure to honor the warranty and contractual obligations.
  
  4. Ongoing Communication and Lack of Resolution:
     - We have made numerous attempts to communicate with the dealership, but we were often forwarded to different individuals or sent to voicemail, making it difficult to resolve the issue effectively.
     - The dealership's refusal to provide a loaner car or any form of compensation has placed a significant burden on us, as we are now functioning with only one car while juggling work and school commitments.
  
  In summary, we believe that the dealership sold us a defective vehicle and failed to adequately address the issues despite multiple attempts. We are seeking a fair resolution that compensates us for the financial and logistical hardships we have endured due to their negligence.
  
  We appreciate the BBB's assistance in this matter and hope to reach a satisfactory resolution.
  
  Thank you for your time and attention.
  
  Sincerely,  

  ******************* and ***************************
  
  

  Business Response

  Date: 07/23/2024

  The car was up to standards when they test drove the vehicle, bought it, and took it home. After putting a good amount of miles on the vehicle the customer called in and states they were having issues with the vehicle. We asked the customer to bring the vehicle in for our service department to look at it. We worked tirelessly to help these customers. Upon them bringing calling in and brining the vehicle in for us to look at we advised them that there was a situation where their vehicle was leaking coolant. Our service department informed them that the vehicle needed to stay with us until the issue could be resolved. The customer said they couldn't leave the vehicle here. That they had no other means of transportation and they needed to drive their vehicle. Our service manager advised the customer that his professional recommendation was not to drive the car at all, but since they were adamant about doing so that they MUST make sure the vehicle maintained the proper amount of coolant or the vehicle would overheat. The customer acknowledged this and said they understood and would take the chance and responsibility. Against our professional recommendation they drove the vehicle and didn't check and maintain the proper coolant levels and the vehicle overheated. It is impossible to determine what future issues a used vehicle is going to have. All of our vehicles go through a multipoint safety inspection before they are every listed for sale. The issue could have been avoided had the customer listened to the simple advisement of our professional service staff. We tried working with the customer but they simply didn't want to help themselves here. 
  
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ****** Forester from this dealership on March 2nd, 2024. I gave them a $2,000 deposit and came back on the 4th with a check for $7,500. The car needed a new battery, so I brought one with me and changed it at my mom's house in ********* because they were unwilling to do it for me. I live in *********** so by the time I got home, the car sounded like it wasn't running properly. The next morning, when I started it, every light came on the dash, and it was misfiring as I was driving it. It was my only way to get my son to school and myself to work so it had to be driven. I ended up calling the dealership and **, the manager, told me they would be willing to fix whatever was causing the engine to fail. They came and picked up the car, as it was unsafe to drive the distance from *********** to ******, on March 7th. I was told they replaced a spark plug and it was all fixed. I picked the car back up on March 9th. About 15 miles down the road, the check engine light came back on, and the car started misfiring by the time I got back to ***********. I called the mechanic that I was in contact with to let him know that the car was still not running properly. He told me he was going to let Cj know and he should be in contact with me. My mom ended up leaving a bad review on yelp about how they claimed to fix the issue but didn't. Cj had seen the review and that's when he decided to reach back out to me asking what was going on. He was unaware that the car wasn't fixed. He offered to pick the car back up and fix it at no cost, again. He also offered to give me a loaner for the time being. The ****** was picked up and I was given a loaner on March 15th. I have since then asked Cj for a refund on the ****** multiple times with either no response or a denial. Cj has passed me off on to multiple people. He doesn't return my phone calls or texts. It has been over a month and they still haven't returned the ******.

  Business Response

  Date: 05/01/2024

  Cj, our GM was respectfully communicating with the moment the customer reached out expressing the issues she was experiencing. The only other individual that she has talked to outside of ** is ****, the mechanic currently working on her vehicle.  This vehicle went through a multi-point inspection, as all of our vehicles do prior to ever being listed for sale, and wasn't experiencing any known issues. This customer failed to mention here that they took it to a shop prior to bringing the vehicle back to us to look at when the issues occurred. We have been MORE than accommodating for this customer as not only has our service department been searching to diagnose the issue we have also put her in a beautiful 2023 **** Escape loaner car at no cost to her. We have ordered a new computer and upon arrival will take the vehicle to ****** to have old data transferred to new computer. It seems the issue became worse after leaving the shop the customer initially took the vehicle to. 

   

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from Indy Direct-2007 **** Expedition. Purchased a warranty when I bought the vehicle through Indy Direct. They have had the truck that we are still making payments on since January 23rd. *********** agreed to cover only half the cost for actual needed repairs. Was decided to go ahead and replace engine and would take about 2 weeks. It is now going on 3 months without my vehicle and truck still not repaired. The replaced the engine and say it is now misfiring, the week before they told us they were having wiring issues. Leading up to all this we brought to 2 different mechanics who both told us the warranty we had would definitely cover the issues we had with the truck. To date we are out $1014.80 and 3 months with no vehicle which is causing all sorts of hardship. And meanwhile continue to pay monthly for a vehicle that is not yet drivable. I am not so sure the service department is even capable of fixing/replacing the motor. This is not right

  Business Response

  Date: 05/13/2024

   

  This customer was handled with care from the first moment they first contacted us regarding the issues they were having with their vehicle. We promptly made a service appointment to evaluate the issues the customer was experiencing with the vehicle.  Between working with warranty company and locating and replacing engine the vehicle was returned to the customer as quickly as possible and the customer was always looped in with any and all communication.

  The customer has had their car back for at least three weeks now. The customer worked with *** our service manager and was shown exactly what was wrong with the vehicle and the customer seemed very friendly and understanding. We have done everything to ensure the customer received the best experience possible and they were happy upon receiving their repaired vehicle back. 

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 19 I flew in from ****** to ************ to pick up a car ******************************************************************************************************************** great condition. Went through the car buying process when I get back home less than **** miles, I bring my car into a Alfa dealership, they tell me I need a new engine because the oil pump has been malfunctioning for sometime. Also, the battery was dead, which also showed great on their inspection. The new engine is costing $14,000 and I called them to inform them and they said we cannot do anything for you so if one can lie on an inspection to sell a car Im on here to figure out if thats OK, I would like for them to pay for the new engine.

  Business Response

  Date: 01/10/2024

  We had zero complaints or issues with the vehicle during the time we owned the vehicle prior to selling it to *****************************. We performed our standard multipoint inspection upon receiving this vehicle as we do with every vehicle. The vehicle started, ran, and drove as it should. After purchasing the vehicle **** drove it from ******, ** back to ***** where he lives. After he reached out to ** regarding his concerns, **** then informed ** that he also took the vehicle to a Take 5 to get the oil changed. It was after this service at Take 5 was performed that he started experiencing the issues he is referencing. **** put well over a thousand miles on this vehicle after purchasing it from Indy Wholesale Direct and then reported issues. These issues did not present themselves before Indy Wholesale Direct selling the vehicle to **** **********.
  
  
  

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 15th 2023 Amount financed: $16,510, they gave us $2000 for our trade of a 14 Chrysler town and country Before we even made it home the air bag light came on leaving me with no airbags in an accident. The first week the brake pads had to be replaced. The tire sensors flash constantly starting July 30th.The transmission is shot, gave out on august 19th, 2023. Towed to a Buick dealer august 26th 2023, paid $181 for the tow. The roof is leaking and the interior is soaked. First noticed August 9th. Second time was after the rain August 25th. The windshield doesnt look to be sealed. And the rubber lining on the roof is half missing. Weve made several phone calls for them to make this right and have never received a phone call back.

  Customer Answer

  Date: 09/15/2023

  The temporary plate this dealership gave me at purchase is now expired and I havent received the permanent plates. I went to my local dmv and they have no record of registration from the dealership. It has been sixty two days since sale. They charged me for registration and now I have to pay more additionally if I want to get legal plates to drive this vehicle 

  Business Response

  Date: 10/09/2023

  We have assisted this customer the best we can. We communicated with the warranty company and gathered an approval for claims submitted on their behalf. We also offered our services in regards to repairs. I am not sure what else we can do to assist. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 2012 **** Focus SE was purchased 2/9/2022. We also purchased a warranty for the cargrand total was $12,050.58. The car was delivered to my son in MI. It arrived with 2 spots on windshield that rocks had hit. ****************** would not cover, told to contact ins. Car has been in shop multiple time for transmission issues. Most recently here in **** at *******************. We were told the car needs a new clutch, sent through to the warranty companythey wont coversaid it needs a dual clutch.thats not coveredcost is approximately 3300.I asked ******* what they would give me for the carthey respond that they can not buy back because car has a rebuilt title. Indy Wholesale NEVER stated this was a rebuilt title as required by law. Then they sold me a warranty that doesnt cover that parts our car has. The ************************ has been notified. I asked to cancel the warranty to have my money refunded. It has taken several weeks for them to cancel. They offered a new 2nd warranty for free that would fix the clutch but every time I called that company, they had no idea who we were & could find no warranty in my name. **** wholesale said that I must have clutch fixed at their service. I dont trust them. So I went elsewhere to fix. **** has now notified me that there is a recall on a transmission part, that should have been fix prior to our sale, that they will fix for us for free.appt is Wednesday 7/19. What Id love to happen is for Indy Wholesale to refund me the cost of car plus all money put out to try to fix it. We never would have purchased if we had know this was rebuilt from an accident. I have about 65 pages of documents that I can send if needed.

  Business Response

  Date: 07/25/2023

  It is important to note that we have sold ************************* 2 cars and her father 1 car. We have been up front with everything from the start and have a rebuilt title disclosure form signed. We have tried to rectify these issues to the best of our ability and have told her multiple times that a clutch is a maintenance component not covered by warranty companies. She has had 3 separate claims paid out by her warranty company for covered components on 3/922, 7/26/22, 2/1/23 totaling $718.91. She submitted a claim for the clutch on 5/17/23 and it was denied for being a non-covered maintenance component. On 6/1/23 we provided her an additional warranty through another company at our own cost. Section 7 of that contract states that if the vehicle is within 40 miles of our dealership that the customer is required to submit their claim and associated service work through our service department. ***** refused to have the vehicle brought to our dealership despite being located 1.2 miles from *******************. On 6/16/23 ***** requested a cancellation quote for her original service contract and on that same day she was provided the cancellation quote amount 1.5 hours after her request. On 6/20/23 ***** gave us authorization to proceed with the cancellation request and on 6/21/23 the warranty contract was cancelled. She was notified that the entire process of being paid out on money owed from the warranty company takes approximately 4-6 weeks. We have extended our help each step of the way and would continue to do so, but a full refund for burning a clutch up and claims being denied has no bearing on the condition of the car when we originally sold it. She has also put ****** miles on the vehicle since the time of purchase and 5/17/23. 

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]I disagree with their response.  The first sentence is not even correct.  I bought my sons car that we are disputing & my oldest son bought a car which my ****** co signed for.  I asked Indy Wholesale for the paperwork from the sale because they were to have put a copy in the vehicle when it was delivered to my son & nothing promised was in it.  All ***** would give me is the bill of sale.  The fact remains that they are deceitful. There was no conversation about this car having a rebuilt title.  I dont believe that any forms about this were signed because they will not give me the paperwork.  I was scammed & I would like the public to be aware of their dishonest practices.

  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26 I purchased a '97 ***** truck from these people I try to get a hold of them I speak they hang up I called back no more answers I need my title from these people has to be on their end I thought it was a good lot but I was wrong not to mention it was dishonest about to vehicle which is fine don't care I just want my title so I can move on

  Business Response

  Date: 06/27/2023

  We've completed his title work and tried to reach out to him numerous times. All contact information associated with the purchase of the sale have not worked. I can only assume that he changed his phone number and wrote his email address down wrong. The original phone number worked before the purchase, but shortly after the sale his number stopped working. We are going to reach out to him with this information based on the different number listed in this complaint hoping to resolve this matter. I researched both numbers in our phone system and we have not received any incoming calls from either number. This is merely a communication issue that is outside of our control. 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on March 7, 2023. Dealership has to date NOT provided the title. They promise it on a certain date and continue to come up with excuses for the delay. They are beyond the legal ******* statute for providing the title. We wish to have the title immediately or will be asking for a full refund plus all payments, fees and insurance payments for the vehicle. Should there be any additional charges occurred business will be responsible for payment.

  Business Response

  Date: 04/26/2023

  Good Morning - 

  Indy Wholesale Direct did sell a car to Joy on 3/7/2023 and we did have complications completing her title work. Any issue completing her title work was due to the fact that *** changed her name in the Indiana *** system the day after she purchased the vehicle. She also neglected to inform us she was planning on changing her name or that she did change her name once completed. 

  The day of purchase she stated her name was *********************** and showed a valid ******* driver's license with that name. All of the paperwork was completed under the name ***********************. On 3/8/2023, the day after purchase, *** went to the *** and changed her name to *******************. By doing this she made the license she provided us at the time of purchase invalid and removed the name we had (***********************) from the *** system. She did not inform us of this name change. 

  We attempted to complete her title work on 3/30/2023, well within ******* guidelines. The *** did not recognize the name on our paperwork and it was rejected. Since then we have worked with the ***, our third-party titling company and the lienholder to rectify the issue. After repeated back and forth, the *** decided that with a letter from the lienholder stating they were fine with the name change they would process ***'s paperwork. ***************** provided us a copy of her new license on 4/20/2023. We contacted the lienholder and received the necessary letter yesterday (4/25/2023) and now are able to properly complete her paperwork.

  Indy Wholesale Direct has worked tirelessly to complete this process as quickly as possible but the entire situation could have been avoided by ***************** simply telling us she was planning on changing her name the following day or at a minimum informing us after the fact. We were in communication with ***************** throughout, providing updates as they became available. Up until this point she has stated she understands the situation and this complaint is the first frustration she has expressed to us that I am aware of. 

  The attached documentation shows the original license provided by *** (showing her last name was ********) as well as her current license with an issue date of 3/8/2023, the day after purchase. I've also provided an e-mail chain between our title office and third-party processing company showing the attempts we have made to correct the issue over the past several weeks. Finally, we have provided the necessary letter from the lienholder stating they are aware of and accept the name change. 

  Please feel free to contact us with questions.

   

  Thank you

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me only due to the fact that my title was issued today one day after complaint filed. Conversations were had with dealership at time of purchase in regards to the name change so they were well aware of the name changes happening due to recent marriage. Dealership response that this was the first complaint is false since I have been attempting to get resolution for over two weeks and I was given multiple expect it by X** dates. Written communication can be provided as proof. Regardless of name changes dealership is legally required to provide paperwork in legal time frame which was NOT provided until BBB complaint and demand letter was presented to dealership. 
  
  
  

  Regards,

  *******************