Business ProfileforArmadillo

Unfortunately, our heating portion of the HVAC stopped working Christmas night. We called Armadillo the next day and after much trouble getting to speak to someone, we filed a request and was told it would be "Urgent." Got a company to come out and it was decided the entire heating portion of the unit would need to be replaced ($4500). So the entire day 12/26 we were without the heater (please note we have an 18 month old child here). The report was filed 12/27 morning and we have called no less than 8 times today to find out the status. We have been told "it will only take 2 hours to approve" 3 times and each time told it would be escalated, starting around 8am. We can't even reach the company reliably. Now, I'm writing this at 7pm CST at night...and still no answer from the warranty. So two days without heat...we live in Illinois, it is below freezing at night. On the last call, we asked if we can just pay the HVAC company and just be reimbursed, which I was told- well we hope that person reviewing the claim will be done reviewing. So my question was never answered and we were never called back. So we keep being told someone isn’t doing their job reviewing the claim (all day…) even though this was urgent. So you left a family with an infant without heat for 2+ days, without any further communication.