ComplaintsforThor Motor Coach

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a new Thor Hurricane 34J in January 2021. Since the purchase I have had to take the motor coach back and forth for repairs. The problems consist of generator muffler bracket, main power wire, electric control panel, flooring, latches on hood, hot water heater, awning, steering wheel, lighting on stove, crack on outside rear by ladder, slide out awning ripped, defective windshield, rotten wood, water leak inside motor coach, main door water damage, s**** in flooring, cracked dash, check engine light, headlight, slide out motor x5, and awning retract motor defected. All the problems happened within purchasing and 12 months of owning the motor home. I have reached out through email, and via phone for assistance with Thor Motor Coach. I have had very little help in resolving these problems with my brand new motor coach. I am very disappointed in the company and the product that was assembled. I want my problems solved as my motor coach has spent more time in the repair shop while Ive made payments then traveling on the road or in my possession. I have had to dish out money to take it back and forth for repairs (100 miles one way) and some of the repairs. While in the shop for months at a time the repairs still never get fixed due to Thor. I have warranty, extended warranty, pictures, videos, and receipts.

  

  Business response

  07/19/2022

  Created By
  *********************** Phone Call w/ Customer 07/15/2022
  Customer states they have had nothing but problems with coach and are wanting Thor to make it right. Looked in our system as the coach has been out of warranty since January 2022. I advised that we are showing an approval for warranty repair and that concerns that have been addressed prior, would need to go back to the servicing center that perform the repairs, due to Thor having already paid them for these repairs. We also advised that we want to correct any concerns she has and to have a Thor authorized service center submit warranty claim with detail notes of concern and time in service and we would be willing to look at it. I advised our stance is to address the concerns so customer can enjoy ********************** and that we are willing to look into addressing those concerns and time of service for warranty repair.

  Customer response

  07/19/2022

   I am rejecting this response because:it is not the resolution I asked for.
  
  
  

  

  Business response

  07/20/2022

  Hello, 

   

  TMC stands behind our original response. 

  Created By
  *********************** Phone Call w/ Customer 07/15/2022
  Customer states they have had nothing but problems with coach and are wanting Thor to make it right. Looked in our system as the coach has been out of warranty since January 2022. I advised that we are showing an approval for warranty repair and that concerns that have been addressed prior, would need to go back to the servicing center that perform the repairs, due to Thor having already paid them for these repairs. We also advised that we want to correct any concerns she has and to have a Thor authorized service center submit warranty claim with detail notes of concern and time in service and we would be willing to look at it. I advised our stance is to address the concerns so customer can enjoy ********************** and that we are willing to look into addressing those concerns and time of service for warranty repair.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Jan 31, 22. I bought a 22 Tellaro 20K with the Power Pack Electrical system ($26K upgrade) from ***** in ********, **. Dealer stock #JTH*****, VIN# *****************.I'm a disabled veteran, retired from the Air Force with plans to travel the US starting mid April. I was elated to find what I thought was the perfect van for my dream trip. On Mar 26, the upgraded 120V Mastervolt electrical system stopped working. After hours on the phone with Mastervolt and Thor tech support, I was told to take my van to a local repair shop where they determined an end resistor to the electrical network was missing and a relay was rewired incorrectly sending power back to the house battery alternator (***). This caused the *** to overheat and damage the power inverter. Both parts needed replaced. My local RV shop wasnt able to do the repairs to the Mastervolt system and I had to take my van to an authorized dealership. The dealership I purchased was booked months out and located 4 hours away so I contacted the nearest dealership to me. On Apr 16th, I dropped my van off at ******************************************** in *******, **. As of today (June 19th) it's been TWELVE weeks since my van stopped working. I've spent countless hours on the phone to the dealership and Thor. I've spent more than $400 in transportation costs getting my van to/from the dealership and almost $2000 in interest on payments for a van I dont even have in my possession. I've NOT even been able to take a single trip in my van. All miles I put on it were from driving it home from the dealership and multiple trips to repair shops.At one point I was told a Thor tech was sent to the dealership to complete repairs (have a voicemail stating this), then was told a tech wasn't sent and yet no help from Thor to get my van repaired. The level of customer support from Thor has been subpar. The dealership's tech has been trying his best to get my van working but hasn't received much support from Thor. I attached a detailed timeline doc.

  

  Business response

  06/22/2022

  *** has been working with ***************************** to get the repairs completed by providing technical support. During the diagnosis is was determined an disconnect switch was needed this part is being purchased locally. Part is scheduled to arrive on Monday the 27th the completion target date is June 28th.

  Customer response

  06/23/2022

  I am rejecting this response because: Their response is a downplay of the electrical issues. According to the tech at ***************************, the *** was replaced once, the power inverter TWICE and BOTH 400ah lithium batteries were replaced because the electrical issues were EXTENSIVE. It's been at two different shops, yet still out of commission for more than TWELVE weeks. Now ANOTHER part requires replacement and there's no guarantee it will actually fix the electrical issues.

  No one at Thor wants to acknowledge my van was built so poorly that it became useless within 8 weeks of my purchase. This is unacceptable from a company that claims their products are the highest quality & uses and email tag line "NOBODY Will Build Them Better." I've made more payments on it as a broke down van than I have on it as a working van and I'm supposed to be okay with that? How is that good quality? 
  
  

  
  

  

  Business response

  07/13/2022

  TMC would like the opportunity to review the coach with the customer to go over the operation of the lithium package. If any items need to be addressed TMC will make an appointment and have factory technicians address the concern(s) if related to the coach.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am not looking for a free ride, just get the vehicle I was led to believe I was purchasing without losing my shirt. Issue with Thor Motor Company with 2022 Thor Tellaro20AT purchased December 13, not having power package it was presented as being and Dealer has given me a discount because of this on a different van. The issue with Thor is they became aware in January after I got the van home that I was under the belief I had the power package and not happy. Apparently Thor had started changing end of October from standard ***/Generator in their Tellaros to getting rid of the *** batteries to 2 100ah Lithium /2nd Alternator and offered a higher power package of ******kw with Auto Start System. No mention at the time that there was 2 different Power Packages and the literature was still showing the ***/Generator and the optional ******ks Power Package. In fact, on Feb. 15, 2022, The brochure (which I downloaded) still said the *** with optional ****** Kw package. I am aware of at least 4 other owners of this van in the ************* who also were led to believe they were getting the higher power package. I had a very good ***************** van. I told dealer I was looking for most important, additional Power So I could be not hooked up and be able run A/C and additional seating/sleeping. Otherwise no reason to sell my van on ******** engine... I was told the van I was looking at had that capacity. I posted on FB Tellaro pages and Thor called me Jan 14th as they saw I just discovered FROM THE TELLARO ***** pages that I DID NOT have the power package. While nice, Thor offered no options when I asked. Another Rep called me mid Feb to tell me I could maybe eek out 6 hours on the ** (not possible). Before taking the van out, problems with their new power system so I had to wait to go in for repair Feb 1. Then wait till end of May for parts and now to get new van, I have to lose an additional $80K - $100k because of soaring costs and competing 2023 vans

  

  Business response

  06/20/2022

  The lithium package is working as denied for this application. TMC will continue to support the customer in any warranty concerns.

  Customer response

  06/21/2022

   I am rejecting this response because:  
  Bb
  Tue 6/21/2022 3:06 PM
  From: "*****************************, LCSW"
  To: "*****************************, LCSW"
  Message
  The ************ did NOT ADDRESS AT ALL THE The Complaint. The Complaint was Not about the Lithium not working correctly. Thor was transitioning from getting rid of AGM batteries and was unclear with no printed material that there were 2 levels of lithium power packages for the vans coming out and no written materials on this except mention that there was an optional 800 ah. ************* package. Even not listed in the then brochure either (but brochure is not what I am relying on) So that the dealer was ALSO unaware at the time that there were 2 different ************* packages and I was led to believe the vehicle I was purchasing had 800 ah power package as I had NO IDEA there were 2 Lithium packages, and No Literature saying this (brochure even still said AGM batteries) so when I was told the van I was looking at bought based had the lithium batteries and that I would be able to run the A/C w/o shore power for "6 hours.8 since A/C cycles on and off" but it turned out it had a lower level lithium package. Dealership is giving me a discount on new van with the power package as I had wanted and thought I was Getting. On the Tellaro owners' ********* at least 4 other buyers had similar problems believing the vehicle they were buying had the higher power package, because, like me, Thor was not clear on what was In as far as the power package the vehicles AND THERE WAS NO WRITTEN MATERIAL and even the dealership was confused during Nov/Dec as Thor transitioned to (what I later found out) a standard dual 100ah. The dealership would have tried to sell me the optional 800ah power package but they were confused as well. Okay I am losing SO MUCH MONEY ON THIS TO GET THE *** I THOUGHT I WAS BUYING. Even my manuals did not mention about the 100 lithium batteries. Thor aware on Jan 13 that I thought I had the higher power package and I had asked them on Jan 14th that I wanted more power but it took them a month before I got a final answer that no additional power could be added to the van I purchased, meanwhile the prices skyrocketed and they even had people call and tell me something untrue that A/C could maybe last 6 hours (not even close) and because of known problems buyers have with this van, I had to wait another 4 months for new skylight (the skylight window opened while driving down freeway on its own and Thor ** owners group is full of other owners having exact same problem for a long time.  Im just looking for some financial consideration on new van.
  
  
  

  

  Business response

  06/24/2022

  The assertion that the system is not working correctly is false. The transaction that took place between the consumer and dealership is private. TMC produces the coach and each component has their specifications. TMC stands by the specifications presented by the component manufacturer. The dealership is an independent and not under the Thor umbrella.

  Customer response

  06/30/2022

  I am rejecting this response because:  *********** keeps saying the Lithium system works....   BUT That is NOT at all what my complaint is about, so they are not addressing the substantive issue in the complaint.   3 Parts to the complaint which I have stated 2x already regarding:

  1.  the Confusion on which vans had what power profiles that they were sending out to dealerships end of November, early December in which it was not made clear by Thor and even dealerships was confused what power profile were in the van and nothing in writing clarifying.   The only thing in writing still talked about standard AGM batteries in the vans and an optional 800ah Lithium package so both the dealership and I both though the van I was looking at and bought had the 800ah Lithium as nowhere was it written that there was a change to 2 100ah Lithium Batteries.   At least 4 other buyers across the country  (see uploads) ALSO had the same problem because NO clarification or written down that the vehicles NOW (at the time) contained 2 100ah Lithium batteries.   The power profile ReLiable system was SO NEW that nothing about it was in my manuals that came with the vehicle, the Thor Rep said in January they were still Learning about the System and she had to **** down manuals for me just to figure out how to use the system.

  2.  Thor Motor Coach became aware Jan 14th that I was upset, believing I had purchased a van that had 800ah power profile and on this same day I had talked to Thor Rep about what Power can be added to the van as that (having more power) was the main reason I sold my very nice Pleasure Way van on ******** **** engine.   The Rep ********* Ralstead) was trying to be very helpful) but 2 Thor Reps admitted that because of part shortages, this new system was thrown together just to get vehicles out.    It took an additional whole month and going through the ****************** of ****** to finally get the word that NO additional power could be added to the vehicle without voiding the warranty.  Meanwhile, the cost to purchase another van that DID have the power I had thought I was getting started to skyrocket.   

  3.  Thor's quality issues with Skylight opening while driving is a known issue, happening to a lot of Tellaro owners who have the skylight and this happened January 30, 2022 and I couldn't even LIST the van I HAD bought (2022 Tellaro 20AT) for sale until the end of May becasue it took that long for Thor to get the parts in.  Meanwhile, the cost of purchasing new van has gotten very expensive.   The dealer gave me a discount on new van, but I have yet to take ownership of new van as having trouble selling old van and affording the new van...    It will cost me $80l - $90 K  Additional money to purchase the van with the power profile I though I was getting in December even WITH the discount from ******...   for a power profile that would have cost me only $28k back in December, January.   

   

  
  

  

  Business response

  08/10/2022

  Our previous responds stands.. 

  The assertion that the system is not working correctly is false. The transaction that took place between the consumer and dealership is private. TMC produces the coach and each component has their specifications. TMC stands by the specifications presented by the component manufacturer. The dealership is an independent and not under the Thor umbrella.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a brand new 2022 Thor motor coach and according to their warranty process I am still under warranty yet every time they try to fix some thing its in worse condition. Everything is wrong with the conversion from windows leaking whenever it rains,electrical not working, dents and damages everywhere, heat not working, the vents not working which is a safety concern, the awning not working there is a massive list from Top to bottom wrong with my 2022 ******** sprinter Thor motorcoach van that has been in the shop longer than in my possession and is still at the shop and Im not sure when I will ever get my van back. I keep getting the runaround and every time they say they are fixing something more stuff gets damaged more stuff is falling apart Ive spoke to Thor and they are blaming it on general rv, and when i speak to the general rv they are blaming it on Thor. When the conversion took place by Thor they got caulk all over the outside of the paint when I brought it to the general rv they said that that is under warranty and will be covered later to find out Thor is refusing to cover it and I have a bad paint job due to their poor conversion and caulking along with a hitch that is rusted and I never used it once from the date of purchase. The coach is very poorly converted. I have spent so much time and money bringing it back-and-forth to General RV to get service where it stays several months at a time and nothing is being done. I am tired of the poor service Im receiving from Thor and General RV when I bought this brand new vehicle it had all the same concerns on purchase day, they said its no problem its all under warranty but almost a year later and nothing has been resolved I thought by buying a brand new vehicle thats under warranty that I wouldnt have countless issues and disappointment even down to the wallpaper falling off,the bed fabric split open the drawers are uneven the list goes on!!! I am very disappointed and need a resolution.

  

  Business response

  05/19/2022

  Hello ********************,

  Primarily, we are sorry to hear of the inconveniences you have experienced. I have handed this case to our ************************** Team and someone will be reaching out to you directly within 48 hours. We encourage you to work with TMC to resolve any current concerns, as well as any that *** arise in the future. If you have not heard from a Representative within 48 hours please reach out again. 
  

  Thank you.
  

  
  

  Customer response

  05/25/2022

   I am rejecting this response because:
  
  They have never reached out to me. Even when i went through the BBB they have not and apparently will not address any of these issues. I am very surprised they have not reached out to me once to take responsibility and fix all these issues. I am wanting to move forward with another complaint on Thor motor coach. Im asking the BBB to escalate this complaint and to take further action towards thor motor coach 

  thank you 

  

  Business response

  05/26/2022

  Hello,

  Primarily, we are sorry to hear of the inconveniences you have experienced. I have handed this case to a supervisor and someone will be reaching out to you directly within 48 hours. We encourage you to work with TMC to resolve any current concerns, as well as any that *** arise in the future. If you have not heard from anyone at TMC within 48 hours please reach out again. 

  
  Thank you.
  

  
  

  Customer response

  05/31/2022

   I am rejecting this response because:
  
  Thor motorcoach still has never contacted me since we opened up this Better Business Bureau complaint. 
  Every single thing with my brand new motor coach is damaged because of poor Thor conversion. the warranty list for repairs is insane at General RV. 

  General RV told me Thor will take care of the paint job because the caulking they did on the paint ruined the paint and now I found out Thor is not willing to do that they are not holding up to the warranty standards and they are not responding to me at all nor have they contacted us at all during this complaint I would like to escalate this further!

  thank you 

  

  Business response

  05/31/2022

  There was a recent warranty claim submitted to TMC on 05.26.2022. Thor Motor Coach will continue to work with General RV to address any warrantable concerns with the customers coach and assist with any parts orders needed. Thank you.

  Customer response

  06/02/2022

   I am rejecting this response because:
  
  Im rejecting their response because they are denying working on the paint job with the damage they caused converting the van.  thats under warranty and the amount of time its taking to get my vehicle worked on there is still parts waiting 4 months out they never offered me a rental car and this is my primary vehicle. The amount of time and money for me to get this worked on they have not offer me any compensation either. Theres so much wrong with this van every single part of the conversion needs replacing they need to offer me better than that. I bought this brand new and there was so many dings and dents the fan the vents etc. are all damaged. General RV told me that they denied fixing the paint job that they damaged Even though they said Thor is responsible and that Thor would pay for it initially they decided to change their mind and ignore me

  Customer response

  06/06/2022

  General RV is partners with Thor where I get the warranty work done. *********************************** said that Thor was going to do a paint job because when Thor did the conversion they have caulk all outside on the paint and causing it damage from the conversion Thor did. 
  I will have images and proof to show you next

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To Whom it may concern;We purchased a Brand New 2022 Thor motor coach class C model Miramar **** on September 18th, 2021. Last 6 of the **** A03666 We have yet to be able to take a trip in our new coach due to defect in workmanship. The flooring has come loose from the sub-flooring due to poor craftsmanship. There are 30-to 50 Screws in the subflooring that were not seated properly, thus causing the flooring to lift. We have been battling with Thor over a proper fix. The warranty Department at Thor Is wanting to take short cuts in the proper repair of our new Coach. This is completely unacceptable To us. This Coach retailed at $225,00.00 and for Thor to not stand behind its products in unacceptable. The warranty ***** wants the Thor *************************** that we took it to: to cut holes in the flooring and repair the s**** issues, then patch all the holes, and lay flooring over the top Of the damaged flooring. This is a horrible way to fix a floor, and unacceptable to us. Thor needs to warranty to have the flooring completely removed and repaired properly, then new flooring laid down, once repair is done. Thor needs to authorize this repair done correctly or cut us a check and take the coach back, and we will go by another brand of coach that stands behind the product. Thor should also reimburse us for 9 months of storage @$200.00 per month that we have not been able to use our coach. Thank you for looking into this matter for us;*** and *********************************

  

  Business response

  04/26/2022

  First and foremost, we are sorry to hear of the inconveniences you have experienced. A representative from Thor Motor Coach will be reaching out within 24 hours to this customer directly to address the concerns mentioned.

  Thank you. 

  Customer response

  04/27/2022

   I am rejecting this response because:   I did not receive a phone call as promised from ***************************** as promised 
  

   

  
  

  

  Business response

  04/29/2022

  Hello **********************, 

  It is my understanding that ***** from our customer service team reached out to you yesterday and is working through this concern with you. We encourage you to continue working with Thor Motor Coach to resolve any concerns.

  Thank you. 

  Customer response

  05/02/2022

  I am rejecting this response because:       I did receive a call from ***** on Thursday April 28th 2022, at 11:54am ******* time. we talked for 25 minutes and 5 seconds.

         I explained what my expectations were for the proper repair of our coach. he told me that he had to seek support from his managers and would get back to later this same day or The next day which was Friday April 29th 2022.   It is now after 4pm on  Monday May 2nd, 2022 and still no call from THOR.

        Just for the record I have called Thor on Jan 14th, Jan 19th, March 23rd, and twice on April 6th  > and still have not gotten any response to my request for proper repair> THIS IS ON TOP OF THE CALLS FROM THE SERVICE CENTER CALLS TO GET THE WORK APPROVED. 

       Reading the forums and blogs, this is common for Thor to Drag this out, until your warranty runs out, then not fix it at all. This is a horrible way to build customer loyalty.

        ***** told me in the conversation that he has done over ***** flooring issue calls > seems to me that they need to fix the process. the Workmanship is bad, and the end result is even worse. 

  THE REALLY SILLY THING IS THAT WE ARE AT ODDS OVER $2,000.00 IN LABOR COST > ON A QUARTER OF A MILLION DOLLAR COACH. THOR HAS ALREADY WASTED THIS ON LABOR BY NOT FIXING THIS WHEN I FIRST CALLED. IN FULL TRANSPARENCY, I did tell ***** that I am not the customer that will let this go, and I will not stand for short cuts that Thor wants to do, just to save a few dollars, BY HACKING UP THE ****** PATCHING IT, THEN LAYING FLOOR OVER THE TOP. 

  I EXPECT THIS FIXED CORRECTLY. 

  

  Business response

  05/05/2022

  ***** in customer service just spoke with this retail, and continues to work through their concerns. See call notes below. 

  "Customer asked about timeline to complete repairs. Advised customer I am working on that, but believed work could be completed by end of June. Customer advised he has a drop dead date of 07.09.2022, advised customer I would make note of drop dead date by 07.06.2022 to give 48hr buffer should anything come up. Customer is happy with resolution. Advised customer I would send follow up email to highlight conversation."

  Customer response

  05/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  I am accepting the offer to do the repairs, I will not completely sign off on this until the repair is completed to our satisfaction. Which is targeted to be 

  the first week of July of 2022 for completion. 

  thank you for the help thus far. It is appreciated 

  *** 

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased out Thor Venetian B42 at the End of February 2022. We took one trip a couple of weeks later and have a list of about 18 issues with the coach. We have owned RV's and expect issues to be worked out with new coaches. We are not unreasonable in the expectations here. What we do expect though is the main systems to function correctly. The Aquahot 250D had never worked correctly and now being told it will be about another 5 weeks to get parts. Attached is a photo of the slide issue we had just after sliding the slide in and out a handful of times. At this point we just want to make consumers aware to stay Away from Thor, and to give the coach back as the dealer has had it twice as long as we have had it during the tenure of owning this coach since February. Below is some of the issues we have had:Torn slide issue on drivers' side, AquaHot issue. Wouldnt heat correctly before we left the lot and were assured it was corrected. It was not corrected and now waiting on control boards, Windshield seems to not be sealed Whistle in windshield constantly, Cargo bays do not lock on the passenger side. Do not lock with fob, keys or switch on dash, Keyless entry button does not work on anything, Entry door has terrible air leak while driving or any wind at all. Cannot even hear the radio if doing 65MPH, Dash squeaks horribly. Cannot find the squeak as it seems to be under the dash somewhere. Just some of the issues. Working with Motor **************** (Dealer) and ***** from Thor but still not getting our coach back and cancelling several trips planned. Would like to give the coach back and see about purchasing a different one, or different manufacturer at this point.

  

  Business response

  04/22/2022

  First and foremost, we are sorry to hear of the inconveniences you have experienced. Thor Motor Coach currently has an active case with this customer directly to address the concerns mentioned. We encourage the customer to continue working with TMC to resolve any concerns that *** arise. 
  Thank you.

  Customer response

  04/26/2022

   I am rejecting this response because: The coach is still not fixed. Being told that things have been approved that did not get approved until weeks later (Slide Repairs). Thor rep is acting as though he is doing things and not following through. 

  I have requested an official notification address and person from the Thor Rep with no response. I have also requested a copy of our buyers orders from Motor **************** and not getting a response from the finance person. Our paperwork is in the motorhome still and 3 hours away from us. Again we understand as previous owners of RV's that there will be issues, but these major issues from the factory are not ok. We have canceled several trips 
  
  

  
  

  

  Business response

  04/29/2022

  Hello **************, 

  
  It is my understanding that ***** from our customer service team reached out to you yesterday and is working through this concern with you. We encourage you to continue working with Thor Motor Coach to resolve any concerns.

  
  Thank you. 

  Customer response

  04/29/2022

  He is still working with us. Will close the complaint once the coach is returned to us in working condition.
  
  
  

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a Thor Sanctuary 19P class B motor coach. It was delivered to **************. Me and my wife flew from ******* to take delivery of it on March 11th. When we were shown the vehicle everything was as expected with the exception that Thor changed how the bed functioned mid model year. This was not indicated in any of their literature or ******* videos. The Thor website still shows the original **** knife seats that fold to complete the bed. We should have refused the vehicle but would have had to purchase return tickets on short notice to fly home during spring break which was not much of an option. Thor removed the **** knife seats for a Velcro version. First the Velcro no longer sticks. The piece that is used to complete the bed in the middle fits so tight that the fabric is going to rip eventually. I contacted Thor and was working with ***** in parts. She reached out to Engineering and indicated the change was done for weight reasons. My question is why in the middle of a model year and why since it had been a staple in previous years? She also indicated the Velcro has also now been changed again. I have saved a voice mail from her that basically the vehicle design is as. I have left a voicemail and emailed back with no one returning either. I have also tried to contact the *** ******************* via email but no reply. What I want from Thor is to send me the original **** knife seats I thought I was getting with the vehicle and I will install myself. I believe the Velcro solution was done to cut cost and increase profits as it is cheap and not functional. I also created a ******* video and others have indicated the same issue. The link to the video *******************************************

  

  Business response

  04/22/2022

  First and foremost, we are sorry to hear of the inconveniences you have experienced. Thor Motor Coach currently has an active case with this customer directly to address the concerns mentioned regarding the seats. We encourage the customer to continue working with TMC to resolve any concerns in the future. 
  Thank you.

  Customer response

  04/22/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to keep active until the change is completed.  It is scheduled for *** 9th.

  
  

  Thank you.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchase a Thor Omini BT36 Motor Coach and there hasnt been a day when I havent found something wrong with the vehicle/RV. The most concerning two issues however are two separate leaks (one from the generator and one from the actual tank fill). Today as I was looking underneath the vehicle for any additional/possible safety issues, I find the batteries were not secured and nearly falling off the battery box. Ive called the help department several times with no resolution to the mechanical problems. This vehicle is nearly $300,000. I should not been having these (major) mechanical problems that could have been caught during the QA/QC; if Thor even has one.

  

  Business response

  04/22/2022

  First and foremost, we are sorry to hear of the inconveniences you have experienced. Thor Motor Coach has worked with this customer directly to address the concerns mentioned. We encourage the customer to reach back out TMC to resolve any further concerns. 
  Thank you.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new Tiburon 24FB 2021 (VIN: *****************) on 12/14/2020 for $138,988.80. Since then, this motorcoach has had numerous issues causing the ** to be constantly under repair and hardly operable, and completely unenjoyable. Some repairs on main components, such as our inoperable Solar Panel system, are still unsolved since 2020. We have filed claims to repair this and other pending issues but have been ignored or parts have been unavailable until finally, the warranty ran out. The manufacturer has been notified multiple times and they have not attempted to fix any of the issues either. This has displaced us from having the ** as our home and has now become unsafe due to mold found inside. I am of retirement age and now have to worry about black mold in my brand-new **, now creating health risks. This ** has been sitting in the driveway since December 2020 under constant repair and is still not fully functional. Here is a list of the issues both previous and current:

  

  Business response

  03/28/2023

  Hello, 

  We would like to apologize for the delay in responding to your complaint, BBB did not have it under the right account initially. We do show that you are currently working with ************************* whom is on our customer service team. Please continue working with ******** with any concerns you may have. 

  Customer response

  04/03/2023

   I am rejecting this response because:
  
  

  Good morning, 
  
  Thank you for getting back to us in regards to our issues with **** industries. There have been many setbacks in regards to getting our ** taken care of. We have had interactions with ******** as she is helping us get all the parts needed to have our ** fixed. Although, the ** is still getting fixed, we would have liked to see it done in a more timely manner. Prior to ********, there was limited to no communication and we were unable to get anything done prior to this complaint. It was difficult to get in contact with customer service. We would have liked to see supplemental support when we were unable to use our mobile home and were displaced needing to find hotels and other accommodations. 

  
  Thank you for the attention to the matter

   

  ***** ******** Lopez 

  *****************************;

  

  Business response

  04/05/2023

  TMC has helped in making certain that all warrantable repairs were completed as well as several repairs in which we offered as a goodwill gesture.  TMC will be happy to reimburse for the fuel receipt provided to ********, and will be considering this case closed at that time.  Thank you

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchase date 12/31/21 through Lazy Days of ***** 2022 Rave, class b rv for $100,000 upon delivery, numerous issues unresolved, including water leaking onto cabin floor from use of water facilites and a/c., wind sensor beeping every 30 seconds with Main Unit switch on, several monitoring sensors do not reflect correctly on main panel of operations, etc.basically, after purchasing a brand new RV, I have been unable to utilize due to mechanical issues other that to drive it like any other vehicle, but not use it as intended === as an RV,I am seeking all work to be performed correctly to fix and monetary reimbursement for my time, mileage, hotel, lyft and other monetary costs to date trying to get items resolved.

  

  Business response

  04/22/2022

  First and foremost, we are sorry to hear of the inconveniences you have experienced. Thor Motor Coach has been working with this customer directly to address the concerns mentioned. We encourage the customer to continue working with TMC to resolve any concerns. 
  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩