Complaints

This profile includes complaints for Thor Motor Coach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thor Motor Coach

  PO Box 1486 Elkhart, IN 46515-9552

  
• 

  Thor Motor Coach

  601 E Beardsley Ave Elkhart, IN 46514-3305

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 07/15/2022 I purchased a 2022 Thor quantum class C, motor home. original price *******, serial number HCFL C *********, VIN *****************, Order # *******-34. We purchased from ************* ll *************************************************. We were told it would take week to prep the camper and check everything out. on 07/21/22 we did our walk through and found a lot of defects, things not working things not attached 1. ********** was not attached you could literally life it up and down, 2. Right and Left said turn signal cameras didnt work. Awning parts missing lots of wires exposed and Awning would not shut completely flush on one side. 3. Part to the propane gas oven missing, so couldn't use oven. 4. Exterior door on fridge side on outside of camper bulging out not flush, could fly off during driving. 5. Vent fans don't work 6. Cabin door extremely hard to pull open. This is unacceptable for **** to deliver a product like this for a customer.. We were told to bring it back next week to address these issues as they would have to order parts and confirm warranty coverage with Thor. I called **** on 2 occasions, emailed on 4 explaining these issues, All they would say, is were so sorry, so sorry. I asked them if ************* called for warranty info on my camper. I was told no they had not recevied any calls concerning my motor coach. I have spoke with *********************** who listed a case # ******-S6W5S1 TMC *******, this was email contact . I was told she would expedite what she could. Thats the last I heard from her no updates no phone calls nothing. I dropped the vehicle off the following tuesday 07/26/22 and it has been there every since. I called Wednesday and requested update. I was told they are going through the punch list and getting parts ordered will not be ready for another week or so. I called spoke to *********************** at Thor asked if any other places work on my motor home. He send me a list and I called and was told none of them work on a Thor Quantum.

  

  Business Response

  Date: 08/11/2022

  One of our **************** representatives spoke with **************, and noted the below. 

  "I told him to go to his selling service center and I would expedite what I could, meaning approvals, and anything allowed on our side. I see where he wrote to me and said he was taking it in, I was waiting for an update and now he has stated he has picked it up. Nothing is pending from the service center and no parts are on order.
  He also has an appointment with the chassis as well as was given other thor authorized service centers near him as an option but since he is in *****, he has to go back to the selling dealer."

  Customer Answer

  Date: 08/12/2022

   I am rejecting this response because:
  The dealer is telling me they have made the orders, but it takes 4- weeks, your telling me they have made no orders. Who am I to believe. I picked up the RV because I was told I could do so, since parts order from you take so long. I could get some use out of my ** instead of it sitting in the shop for another 4 weeks. Its already been there 2 weeks, some minor things fixed but major items all waiting on parts order. So if you wanna expedite the situation, how about YOU, called the dealer and ASK the questions, whats going on with MR ********************* **, he told us your ordering parts but we have no orders from you. In other words do your JOB! Instead you wanna argue with a customer, about this and that. MAKE CONTACT with your dealer figure out whats going on and get them to tell you what they need. Then get those parts to them quickly. In simple terms call them. Ask for ****, the service advisor on my **. Can I make it any clearer for you! If So call me you have my number! I dont wanna hear no more were sorry, we apologize, that should happen. I like solutions,NOT excuses.

  
  

  

  Business Response

  Date: 08/24/2022

  We reached out to the dealership and at this time they are going to get the parts order ready and send it over. What we were referring to before was the old part order as that was the only PA and part order showing.The new PA has been approved and **** from ************* said she will try to get the parts ordered.

  Customer Answer

  Date: 09/02/2022

  I did respond see your own messages and this complaint must be open until resolved, still waiting on repairs 

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2021 ********************* 24 TE ** exterior paint around the moon roof started fading at 15 months. Thor refused to fix this issue.I've seen the same ** with this exact same issue, so I know Thor is aware of the problem. They obviously used a bad product.I want that area to look shiny again to match the rest of the ** paint.** was purchased 1-2021 at La **** on Irvington in ******, **

  Customer Answer

  Date: 07/13/2022

  vin number *****************

  

  Business Response

  Date: 07/18/2022

  Unfortunately, this is not a warrantable issue, as your manufacture warranty expired on 01/2022. Please try ******* Renew to bring back the gloss.  Thank you

  Customer Answer

  Date: 07/18/2022

   I am rejecting this response because:
     ******************** already tried this, and it did not bring back the shine.  It is still very dull.

   

  This is a manufactory defect in the paint or finish which should have a longer warranty on exterior paint.

   

  This issue is one of about 40 different problems we have had to deal with concerning the RV.

  WATER LEAKS

  WALLS COMING APART

  FREEZER BROKE  ETC ETC    

   

   

  
  

  

  Business Response

  Date: 07/19/2022

  Our previous response stands.
  
  Unfortunately, this is not a warrantable issue, as your manufacture warranty expired on 01/2022.

  Customer Answer

  Date: 07/20/2022

   I am rejecting this response because:
  
  It's barely out of warranty. This is something you would not expect to see for 10years.  Concerning all the issues this should be taken care of as a good will jester. 

   

   

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Thor Hurricane 34J in January 2021. Since the purchase I have had to take the motor coach back and forth for repairs. The problems consist of generator muffler bracket, main power wire, electric control panel, flooring, latches on hood, hot water heater, awning, steering wheel, lighting on stove, crack on outside rear by ladder, slide out awning ripped, defective windshield, rotten wood, water leak inside motor coach, main door water damage, s**** in flooring, cracked dash, check engine light, headlight, slide out motor x5, and awning retract motor defected. All the problems happened within purchasing and 12 months of owning the motor home. I have reached out through email, and via phone for assistance with Thor Motor Coach. I have had very little help in resolving these problems with my brand new motor coach. I am very disappointed in the company and the product that was assembled. I want my problems solved as my motor coach has spent more time in the repair shop while Ive made payments then traveling on the road or in my possession. I have had to dish out money to take it back and forth for repairs (100 miles one way) and some of the repairs. While in the shop for months at a time the repairs still never get fixed due to Thor. I have warranty, extended warranty, pictures, videos, and receipts.

  

  Business Response

  Date: 07/19/2022

  Created By
  *********************** Phone Call w/ Customer 07/15/2022
  Customer states they have had nothing but problems with coach and are wanting Thor to make it right. Looked in our system as the coach has been out of warranty since January 2022. I advised that we are showing an approval for warranty repair and that concerns that have been addressed prior, would need to go back to the servicing center that perform the repairs, due to Thor having already paid them for these repairs. We also advised that we want to correct any concerns she has and to have a Thor authorized service center submit warranty claim with detail notes of concern and time in service and we would be willing to look at it. I advised our stance is to address the concerns so customer can enjoy ********************** and that we are willing to look into addressing those concerns and time of service for warranty repair.

  Customer Answer

  Date: 07/19/2022

   I am rejecting this response because:it is not the resolution I asked for.
  
  
  

  

  Business Response

  Date: 07/20/2022

  Hello, 

   

  TMC stands behind our original response. 

  Created By
  *********************** Phone Call w/ Customer 07/15/2022
  Customer states they have had nothing but problems with coach and are wanting Thor to make it right. Looked in our system as the coach has been out of warranty since January 2022. I advised that we are showing an approval for warranty repair and that concerns that have been addressed prior, would need to go back to the servicing center that perform the repairs, due to Thor having already paid them for these repairs. We also advised that we want to correct any concerns she has and to have a Thor authorized service center submit warranty claim with detail notes of concern and time in service and we would be willing to look at it. I advised our stance is to address the concerns so customer can enjoy ********************** and that we are willing to look into addressing those concerns and time of service for warranty repair.

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 31, 22. I bought a 22 Tellaro 20K with the Power Pack Electrical system ($26K upgrade) from ***** in ********, **. Dealer stock #JTH*****, VIN# *****************.I'm a disabled veteran, retired from the Air Force with plans to travel the US starting mid April. I was elated to find what I thought was the perfect van for my dream trip. On Mar 26, the upgraded 120V Mastervolt electrical system stopped working. After hours on the phone with Mastervolt and Thor tech support, I was told to take my van to a local repair shop where they determined an end resistor to the electrical network was missing and a relay was rewired incorrectly sending power back to the house battery alternator (***). This caused the *** to overheat and damage the power inverter. Both parts needed replaced. My local RV shop wasnt able to do the repairs to the Mastervolt system and I had to take my van to an authorized dealership. The dealership I purchased was booked months out and located 4 hours away so I contacted the nearest dealership to me. On Apr 16th, I dropped my van off at ******************************************** in *******, **. As of today (June 19th) it's been TWELVE weeks since my van stopped working. I've spent countless hours on the phone to the dealership and Thor. I've spent more than $400 in transportation costs getting my van to/from the dealership and almost $2000 in interest on payments for a van I dont even have in my possession. I've NOT even been able to take a single trip in my van. All miles I put on it were from driving it home from the dealership and multiple trips to repair shops.At one point I was told a Thor tech was sent to the dealership to complete repairs (have a voicemail stating this), then was told a tech wasn't sent and yet no help from Thor to get my van repaired. The level of customer support from Thor has been subpar. The dealership's tech has been trying his best to get my van working but hasn't received much support from Thor. I attached a detailed timeline doc.

  

  Business Response

  Date: 06/22/2022

  *** has been working with ***************************** to get the repairs completed by providing technical support. During the diagnosis is was determined an disconnect switch was needed this part is being purchased locally. Part is scheduled to arrive on Monday the 27th the completion target date is June 28th.

  Customer Answer

  Date: 06/23/2022

  I am rejecting this response because: Their response is a downplay of the electrical issues. According to the tech at ***************************, the *** was replaced once, the power inverter TWICE and BOTH 400ah lithium batteries were replaced because the electrical issues were EXTENSIVE. It's been at two different shops, yet still out of commission for more than TWELVE weeks. Now ANOTHER part requires replacement and there's no guarantee it will actually fix the electrical issues.

  No one at Thor wants to acknowledge my van was built so poorly that it became useless within 8 weeks of my purchase. This is unacceptable from a company that claims their products are the highest quality & uses and email tag line "NOBODY Will Build Them Better." I've made more payments on it as a broke down van than I have on it as a working van and I'm supposed to be okay with that? How is that good quality? 
  
  

  
  

  

  Business Response

  Date: 07/13/2022

  TMC would like the opportunity to review the coach with the customer to go over the operation of the lithium package. If any items need to be addressed TMC will make an appointment and have factory technicians address the concern(s) if related to the coach.

• Initial Complaint

  Date:06/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not looking for a free ride, just get the vehicle I was led to believe I was purchasing without losing my shirt. Issue with Thor Motor Company with 2022 Thor Tellaro20AT purchased December 13, not having power package it was presented as being and Dealer has given me a discount because of this on a different van. The issue with Thor is they became aware in January after I got the van home that I was under the belief I had the power package and not happy. Apparently Thor had started changing end of October from standard ***/Generator in their Tellaros to getting rid of the *** batteries to 2 100ah Lithium /2nd Alternator and offered a higher power package of ******kw with Auto Start System. No mention at the time that there was 2 different Power Packages and the literature was still showing the ***/Generator and the optional ******ks Power Package. In fact, on Feb. 15, 2022, The brochure (which I downloaded) still said the *** with optional ****** Kw package. I am aware of at least 4 other owners of this van in the ************* who also were led to believe they were getting the higher power package. I had a very good ***************** van. I told dealer I was looking for most important, additional Power So I could be not hooked up and be able run A/C and additional seating/sleeping. Otherwise no reason to sell my van on ******** engine... I was told the van I was looking at had that capacity. I posted on FB Tellaro pages and Thor called me Jan 14th as they saw I just discovered FROM THE TELLARO ***** pages that I DID NOT have the power package. While nice, Thor offered no options when I asked. Another Rep called me mid Feb to tell me I could maybe eek out 6 hours on the ** (not possible). Before taking the van out, problems with their new power system so I had to wait to go in for repair Feb 1. Then wait till end of May for parts and now to get new van, I have to lose an additional $80K - $100k because of soaring costs and competing 2023 vans

  

  Business Response

  Date: 06/20/2022

  The lithium package is working as denied for this application. TMC will continue to support the customer in any warranty concerns.

  Customer Answer

  Date: 06/21/2022

   I am rejecting this response because:  
  Bb
  Tue 6/21/2022 3:06 PM
  From: "*****************************, LCSW"
  To: "*****************************, LCSW"
  Message
  The ************ did NOT ADDRESS AT ALL THE The Complaint. The Complaint was Not about the Lithium not working correctly. Thor was transitioning from getting rid of AGM batteries and was unclear with no printed material that there were 2 levels of lithium power packages for the vans coming out and no written materials on this except mention that there was an optional 800 ah. ************* package. Even not listed in the then brochure either (but brochure is not what I am relying on) So that the dealer was ALSO unaware at the time that there were 2 different ************* packages and I was led to believe the vehicle I was purchasing had 800 ah power package as I had NO IDEA there were 2 Lithium packages, and No Literature saying this (brochure even still said AGM batteries) so when I was told the van I was looking at bought based had the lithium batteries and that I would be able to run the A/C w/o shore power for "6 hours.8 since A/C cycles on and off" but it turned out it had a lower level lithium package. Dealership is giving me a discount on new van with the power package as I had wanted and thought I was Getting. On the Tellaro owners' ********* at least 4 other buyers had similar problems believing the vehicle they were buying had the higher power package, because, like me, Thor was not clear on what was In as far as the power package the vehicles AND THERE WAS NO WRITTEN MATERIAL and even the dealership was confused during Nov/Dec as Thor transitioned to (what I later found out) a standard dual 100ah. The dealership would have tried to sell me the optional 800ah power package but they were confused as well. Okay I am losing SO MUCH MONEY ON THIS TO GET THE *** I THOUGHT I WAS BUYING. Even my manuals did not mention about the 100 lithium batteries. Thor aware on Jan 13 that I thought I had the higher power package and I had asked them on Jan 14th that I wanted more power but it took them a month before I got a final answer that no additional power could be added to the van I purchased, meanwhile the prices skyrocketed and they even had people call and tell me something untrue that A/C could maybe last 6 hours (not even close) and because of known problems buyers have with this van, I had to wait another 4 months for new skylight (the skylight window opened while driving down freeway on its own and Thor ** owners group is full of other owners having exact same problem for a long time.  Im just looking for some financial consideration on new van.
  
  
  

  

  Business Response

  Date: 06/24/2022

  The assertion that the system is not working correctly is false. The transaction that took place between the consumer and dealership is private. TMC produces the coach and each component has their specifications. TMC stands by the specifications presented by the component manufacturer. The dealership is an independent and not under the Thor umbrella.

  Customer Answer

  Date: 06/30/2022

  I am rejecting this response because:  *********** keeps saying the Lithium system works....   BUT That is NOT at all what my complaint is about, so they are not addressing the substantive issue in the complaint.   3 Parts to the complaint which I have stated 2x already regarding:

  1.  the Confusion on which vans had what power profiles that they were sending out to dealerships end of November, early December in which it was not made clear by Thor and even dealerships was confused what power profile were in the van and nothing in writing clarifying.   The only thing in writing still talked about standard AGM batteries in the vans and an optional 800ah Lithium package so both the dealership and I both though the van I was looking at and bought had the 800ah Lithium as nowhere was it written that there was a change to 2 100ah Lithium Batteries.   At least 4 other buyers across the country  (see uploads) ALSO had the same problem because NO clarification or written down that the vehicles NOW (at the time) contained 2 100ah Lithium batteries.   The power profile ReLiable system was SO NEW that nothing about it was in my manuals that came with the vehicle, the Thor Rep said in January they were still Learning about the System and she had to **** down manuals for me just to figure out how to use the system.

  2.  Thor Motor Coach became aware Jan 14th that I was upset, believing I had purchased a van that had 800ah power profile and on this same day I had talked to Thor Rep about what Power can be added to the van as that (having more power) was the main reason I sold my very nice Pleasure Way van on ******** **** engine.   The Rep ********* Ralstead) was trying to be very helpful) but 2 Thor Reps admitted that because of part shortages, this new system was thrown together just to get vehicles out.    It took an additional whole month and going through the ****************** of ****** to finally get the word that NO additional power could be added to the vehicle without voiding the warranty.  Meanwhile, the cost to purchase another van that DID have the power I had thought I was getting started to skyrocket.   

  3.  Thor's quality issues with Skylight opening while driving is a known issue, happening to a lot of Tellaro owners who have the skylight and this happened January 30, 2022 and I couldn't even LIST the van I HAD bought (2022 Tellaro 20AT) for sale until the end of May becasue it took that long for Thor to get the parts in.  Meanwhile, the cost of purchasing new van has gotten very expensive.   The dealer gave me a discount on new van, but I have yet to take ownership of new van as having trouble selling old van and affording the new van...    It will cost me $80l - $90 K  Additional money to purchase the van with the power profile I though I was getting in December even WITH the discount from ******...   for a power profile that would have cost me only $28k back in December, January.   

   

  
  

  

  Business Response

  Date: 08/10/2022

  Our previous responds stands.. 

  The assertion that the system is not working correctly is false. The transaction that took place between the consumer and dealership is private. TMC produces the coach and each component has their specifications. TMC stands by the specifications presented by the component manufacturer. The dealership is an independent and not under the Thor umbrella.

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2022 Thor motor coach and according to their warranty process I am still under warranty yet every time they try to fix some thing its in worse condition. Everything is wrong with the conversion from windows leaking whenever it rains,electrical not working, dents and damages everywhere, heat not working, the vents not working which is a safety concern, the awning not working there is a massive list from Top to bottom wrong with my 2022 ******** sprinter Thor motorcoach van that has been in the shop longer than in my possession and is still at the shop and Im not sure when I will ever get my van back. I keep getting the runaround and every time they say they are fixing something more stuff gets damaged more stuff is falling apart Ive spoke to Thor and they are blaming it on general rv, and when i speak to the general rv they are blaming it on Thor. When the conversion took place by Thor they got caulk all over the outside of the paint when I brought it to the general rv they said that that is under warranty and will be covered later to find out Thor is refusing to cover it and I have a bad paint job due to their poor conversion and caulking along with a hitch that is rusted and I never used it once from the date of purchase. The coach is very poorly converted. I have spent so much time and money bringing it back-and-forth to General RV to get service where it stays several months at a time and nothing is being done. I am tired of the poor service Im receiving from Thor and General RV when I bought this brand new vehicle it had all the same concerns on purchase day, they said its no problem its all under warranty but almost a year later and nothing has been resolved I thought by buying a brand new vehicle thats under warranty that I wouldnt have countless issues and disappointment even down to the wallpaper falling off,the bed fabric split open the drawers are uneven the list goes on!!! I am very disappointed and need a resolution.

  

  Business Response

  Date: 05/19/2022

  Hello ********************,

  Primarily, we are sorry to hear of the inconveniences you have experienced. I have handed this case to our ************************** Team and someone will be reaching out to you directly within 48 hours. We encourage you to work with TMC to resolve any current concerns, as well as any that *** arise in the future. If you have not heard from a Representative within 48 hours please reach out again. 
  

  Thank you.
  

  
  

  Customer Answer

  Date: 05/25/2022

   I am rejecting this response because:
  
  They have never reached out to me. Even when i went through the BBB they have not and apparently will not address any of these issues. I am very surprised they have not reached out to me once to take responsibility and fix all these issues. I am wanting to move forward with another complaint on Thor motor coach. Im asking the BBB to escalate this complaint and to take further action towards thor motor coach 

  thank you 

  

  Business Response

  Date: 05/26/2022

  Hello,

  Primarily, we are sorry to hear of the inconveniences you have experienced. I have handed this case to a supervisor and someone will be reaching out to you directly within 48 hours. We encourage you to work with TMC to resolve any current concerns, as well as any that *** arise in the future. If you have not heard from anyone at TMC within 48 hours please reach out again. 

  
  Thank you.
  

  
  

  Customer Answer

  Date: 05/31/2022

   I am rejecting this response because:
  
  Thor motorcoach still has never contacted me since we opened up this Better Business Bureau complaint. 
  Every single thing with my brand new motor coach is damaged because of poor Thor conversion. the warranty list for repairs is insane at General RV. 

  General RV told me Thor will take care of the paint job because the caulking they did on the paint ruined the paint and now I found out Thor is not willing to do that they are not holding up to the warranty standards and they are not responding to me at all nor have they contacted us at all during this complaint I would like to escalate this further!

  thank you 

  

  Business Response

  Date: 05/31/2022

  There was a recent warranty claim submitted to TMC on 05.26.2022. Thor Motor Coach will continue to work with General RV to address any warrantable concerns with the customers coach and assist with any parts orders needed. Thank you.

  Customer Answer

  Date: 06/02/2022

   I am rejecting this response because:
  
  Im rejecting their response because they are denying working on the paint job with the damage they caused converting the van.  thats under warranty and the amount of time its taking to get my vehicle worked on there is still parts waiting 4 months out they never offered me a rental car and this is my primary vehicle. The amount of time and money for me to get this worked on they have not offer me any compensation either. Theres so much wrong with this van every single part of the conversion needs replacing they need to offer me better than that. I bought this brand new and there was so many dings and dents the fan the vents etc. are all damaged. General RV told me that they denied fixing the paint job that they damaged Even though they said Thor is responsible and that Thor would pay for it initially they decided to change their mind and ignore me

  Customer Answer

  Date: 06/06/2022

  General RV is partners with Thor where I get the warranty work done. *********************************** said that Thor was going to do a paint job because when Thor did the conversion they have caulk all outside on the paint and causing it damage from the conversion Thor did. 
  I will have images and proof to show you next