ComplaintsforForest River Inc.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a 2021 Cherokee Alpha Wolf Camper from ***** ******* RV in Eureka Missouri in February of 2021. Had some minor issues which were resolved by the staff at Great Escapes. This July, 2021 the refrigerator went out while camping. Contacted ***** ******* and began the warranty process. As of this date I have not received or even been contacted in reference to replacing our camper refrigerator. I have made numerous attempts to correct this issue to no avail. I contacted Terry ******* at Forest River in Indiana. He assured me he would check on the warranty claim. Since that initial email I have not received any information. Further, I have sent numerous emails to Terry *******. He has not replied to any of them. As a result we have cancelled scheduled camping trips. I realize this may seem petty but it is a new camper with a warranty to which they have not honored. A new refrigerator will cost me nearly one thousand dollars to replace.

  Customer response

  09/15/2021

  VIN request. *****************

  Business response

  09/23/2021

  Forest River has sent the forms to the dealer regarding the fridge replacement.  We have not received them back yet.

  Customer response

  09/26/2021

   I am rejecting this response because:
  
  This is the same run a round I have been getting for the past couple of months. Neither the dealership nor Forest River have made any attempts to contact me. This after the numerous emails and phone calls. 

  Business response

  09/30/2021

  We are doing everything we can to obtain a fridge for this customer's RV as quickly as possible.

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased our toy hauler in February 2021. We picked it up in April from the dealer and planned to use it. We packed the entire rv for the weekend and happened to get rain, we came out to the hauler being soaked. It was explained to us that in the rush to get them built, the manufacturer did not allow the appropriate time for the sealant to cure, water everywhere and the mattress had to be replaced. The first time we used it, the two bench supports broke, and the water heater did not work so we needed to bring it back again. The plastic in the benches were of the cheapest and worst quality. The valve in the heater needed to be replaced. There was also an issue with the electrical that was fixed (from the previous water damage). Now in July we packed the camper and came out to rotten food. The brand new fridge does not work and needs to be replaced. It has now been 7 weeks. We haven’t used this rv w/o something being broken.

  Business response

  09/20/2021

  We are very sorry for the problems that they have experienced. We are requesting them to take the unit to their dealer or nearest service center to have the refrigerator repaired or replaced under warranty.
  
  We will work with the dealer to address all factory defects in a timely manner.

  Customer response

  09/20/2021

   I am rejecting this response because:
  
  The ONLY acceptable part of our entire process was the dealership.  We received our camper in April.  It was not functional for 2 weeks after.  It has again not been function from the middle of July to the present date as we still have not received a fridge that works.  The fact that a ckk oh no any just refers to a warranty to cover for a poorly made product is unfortunate.  Out of 5 months of having a brand new piece of collateral, ours was fully functional 2 months.  We have made 6 trips to the dealership, and had multiple items replaced.  We do not feel like we have gotten what we paid for.  We lost food twice (it had been fully stocked so we could leave) had to run the camper to the dealership 6 times- we still will have to bring it up again once the refrigerator comes in, and we have not been able to use it for the last 6-8 weeks.  We have been offered nothing, for our time, for not being able to use our camper, for the food lost- only to be referred to a warranty the manufacturer hides behind.  This is not good business.  This camper was not what we paid for.

  Business response

  09/27/2021

  We show that the fridge was shipped.  Our warranty clearly states that bringing the RV for service is the purchaser's responsibility.  But, we are sorry that you have had problems.  If you experience any other issues, please reach out so we can facilitate the process.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our 2021 RLB-8 destination camper in June of 2021. Since buying it, we are totally shocked at the poor quality of this camper. Some of our issues have been resolved, (we hope). But now we have another issue. We want to get Direct TV installed. We have everything needed, but when we hook the cable up from the satellite to the camper, we get no reception. We called our dealership service dept and was told that they no longer have this option. We were told to drill a whole in our camper and run the satellite cable directly to the receiver in order for it to work. This is not what we were told during the walk - thru. We have seen other campers, exactly like ours, and they are connected to the outside satellite hook - up. Did they do away with this option? Or are they lying to us?

  Business response

  09/16/2021

  This unit is produced with satellite prep to the television in living area only and would need to be split or new line for any other tv. We would gladly assist a technician if need be.

  Customer response

  09/16/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  our dealership service dept.has told us that the satellite connection to the living area television is no longer available . Please help us get this resolved

  Customer response

  09/19/2021

  I need further assistance. Our satellite cable still does not work in our 2021 camper. Our dealership service manager says this is no longer an option on this camper. Should I now file a complaint against our dealership?

  Business response

  09/27/2021

  Our best advice is to ask the dealer to contact us.  Thank you!

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 Columbus River Ranch 390RL on 7/15/21 and picked it up on 7/30. However, it has been in the service center since 7/31 due to a faulty A/C and many other issues. I bought this RV with intent to move in to it full time on 7/30, due to the many issues I have been forced to live in a hotel as I wait for them to come up with a solution to the issues. I have been in contact with Forest River Columbus Customer service and Warranty, *** **** RV service center in Cleburne, TX, and ********.

  Business response

  09/27/2021

  Thank you for reaching out to Forest River Columbus and River Ranch.  I do recently remember working with a *** **** representative alongside my Warranty Representative and the vendor, *******, in hopes of getting your air conditioning concerns addressed in a timely manner.  It is my understanding that there may have been some communications between *** **** and ******* in further addressing some other concerns outside of the approved Technical Service Bulletin that Forest River and NHTSA published.
  
  That being said, I would be more than happy to address any other outstanding concerns that have not yet been addressed along with the current state of your unit with it possibly still being in for service at Fun Town.  If you could, please respond to me directly at ************************* ** ************ so that we can mutually work together in getting your needs met, I would great appreciate it!

  Customer response

  09/27/2021

   I am rejecting this response because: I do not feel as if communication between Forest River and Myself and Forest River and *** **** Rv has been adequate. I also feel as if Forest River, has failed to take any responsibility for the many of other issues that do not involve the A/C. As of yet, Forest River has been unable to update me on the ETA on the parts needed to fix the RV. Reimbursement for items like the portable A/C, multiple trips to the service center, hotels, etc. haven't been discussed. I will be reaching out to ********************** directly, however, I feel as if the only way to get proper attention to this issue is continue with the BBB complaint. 
  
  
  

  Business response

  10/04/2021

  Forest River has been in direct contact with this customer.

  Customer response

  10/08/2021

   I am rejecting this response because:
  
  Even though Forest River has gotten the parts for fixing the damaged parts in the unit, they haven't negotiated any compensation for the down time, portable A/C, or hotel/airfare for inconvenience of pickup. They also haven't taken ownership for the issues found in the work order. 

   

  Business response

  10/13/2021

  We are happy to hear that the parts have been received.  We are sorry for the delays that are being experienced industry wide.  Despite frequent calls with this customer, Forest River has no record of requests for any out of pocket expense covered under the Manufacturer’s Limited Warranty. 

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new 2021 Rockwood Mini Camper in Sept of 2020.While camping in Gatlinburg, we immediately noticed issues with water pooling In the cabinets of the slide outs.Clothes in the closet were wet our food in the over head pantry, wet. We contacted the manufacturer immediately regarding the leak and the situation of the wood broke while I was putting my belongings in the bed room compartment. We were given the option to take the camper to the nearest dealer. We chose to cut our trip short. Worrying about the water either causing damage to the paneling structure and molding from all the moisture. I again called Forest River spoke wit M. Wiley and his mng Roger. I was told the camper is not made for the cold and that it was a 3 season camper.I was not made aware of this during the initial sell, expressed there should be some type of disclaimer.The camper has been in 4 repair twice each time over 30 days. We learned the camper wasnt sealed etc. I would like a equal trade or refund.

  Customer response

  09/14/2021

  Good evening, hope your day went well. In response, I purchased a:

  2021 Forest River Rockwood Mini Lite Travelers Camper in Sept of 2020.  The Model is : 2511S VIN:******************

   

  My camper has been in the repair shop on  at least 2 occasions for over 30 days. My fear is that the issue could(If not fixed) will cause health hazards from the condensation molding and also will result in structural damages as well.  I have the write ups from the repair shop also and would love it if Fosest River would exchange the camper for one of equal value.

   

  Business response

  09/20/2021

  This customer has contacted Forest River with complaints regarding condensation in the past.  We have tried to assist as much as we can, but ultimately condensation is not covered by the warranty as it due to usage.  

  Customer response

  09/21/2021

   I am rejecting this response because:
  This was an initial problem in which I reported immediately. I have not used the camper more than 4 times as I am afraid of mold and the fact that I want this issue to be fixed and not cause any further damage to the unit. Forrest River is defrauding me and all I wanted was the issue fixedly traded because I don’t want to get sick nor have that kind of money to throw away. This is a defect on the manufacture s behalf and it needs to be addresses 
  
  

  Business response

  09/23/2021

  Condensation is not a manufacturing defect.  Forest River has tried to assist by providing ideas to combat this on several occasions.  There are many articles available on the internet regarding this issue.  We would suggest that you do some research and see if there is another answer that would suit you better than what we have provided.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩