Complaints

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September 2022, I was involved in an accident and had to be transported by air for immediate medical attention/surgery. Medical bills were in excess of $125,000. All bills were either forgiven or paid, with the exception of the ones turned over to Cash Pro. I sent correspondence requesting to settle/negotiate the bills, but they never responded. I only recently discovered they apparently sold my accounts and personal information to ********* *** **********, who continue to increase the debt and negatively impact my credit score - and provide nothing in writing. Looking at their BBB reviews, it seems they are fraudulent. If Cash Pro had worked with me instead of profiting from my misfortune, the collections of $5,311 would not be on my credit report; I did not know until recently this was done in March 2023. It is disheartening to get through the accident and settle the majority of the medical debt, only to now have this shadow over me.

  

  Business response

  07/22/2024

  I believe Ms. ******** is mistaking us for a different agency - Probably ********* *** **********- or believes we have sold or placed accounts with ********* *** ********** ( this is incorrect). Our records do not indicate the same information in Ms ********'s complaint.
  
  Our record of the account(s) for Ms. ********:
  
  -  Cash-Pro, Inc. received seven accounts for the consumer on 12/06/22, totaling $818.00, and three more accounts on 01/16/23, totaling $372.00. The accounts totaled 1190.00. We sent validation notices on the accounts and attempted to reach Ms. ******** by phone
  -  We received a letter from the consumer on 12/19/22 stating she was waiting for an itemized bill and the assignment of a patient advocate.  We mailed an itemized statement on the same day, 12/19/22. 
  -  We received a second letter on 04/07/23; Ms. ******** stated she was awaiting a financial assistance determination.  We contacted our client, who said they had received an email from Ms. ******** and responded to her via email, letting her know the account had already been turned over to collections and was not eligible for financial assistance.  On 04/17/2023, we mailed out another itemized statement to Ms. ********.
  -  We have attempted to contact the consumer several times, left voice messages, and sent letters. We have received no response from Ms. ******** and no contact with her except for the letters referenced above.  
  
  We can only assume that ********* *** ********** has a different account or set of accounts for Ms. ******** and that she mistakenly thinks those accounts originated with us and were placed with ********* *** ********** by us. That is incorrect.
  -  We have never had a relationship with ********* *** ********** or utilized them in any manner. We have no connection whatsoever and are not familiar with them.
  -  We have never sold any debt to any third parties.
  -  The balance of her accounts in our system is not $5,311(what she lists in the complaint); her balance is $1190.00
  -  Our records indicate we have never received any request from Ms ******** (written or otherwise) requesting a settlement or negotiation of the balance.  
  -  We have never listed the accounts in our system on the consumer's credit report.
  

  We take great pride in working with consumers to resolve their past-due accounts and answer any questions they may have regarding the balance of those accounts. We understand that sometimes, dealing with past-due accounts can be stressful and confusing. We look forward to working with Ms. ******** to answer any questions she may have and work with her to resolve the accounts we have in our system.
  
  Administrative Department
  Cash-Pro, Inc.
  **************

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm being contacted over and over by a debt collector for a debt I do not owe and require off my credit report if so they have sent me "proof" of my bill when asked with all incorrect information and incorrect invoices from a closed account from the wrong bank the number provided for their company from their letter is even a **** site and can never get someone on the phone I had to track down their actual information over and over and I'm tired of being told I owe money I don't I've even talked to the bank about the charges that we're being taken out many times and they would not give me a resolution to cancel a withdrawal from a service I have tried to cancel and no longer have access to many times and they refused to help the accounts been closed and it's not even the correct address for me or the bank even though they send me letters to my correct address you can call the number yourself and see that they know the correct info but don't put it on the paper cause it's not the bank I use and haven't for years I've even changed my address with stock and yards many times before these "debt collectors" mailed me

  

  Business response

  07/06/2022

  Business Response Contact Name and Title: *** ******** - President Contact Phone: XXX-XXX-XXXX ext *** Contact Email: ********@cash-pro.com Dear Ms. ********, First, we would like to apologize for any inconvenience this may have caused. We believe it is our responsibility to help our consumers understand and resolve their accounts. To that end, we make sure we investigate, provide documentation, and answer questions regarding any disputed items. I want to address some of the issues in your complaint: 1. We did receive your voicemail(s) and have attempted to call you back. I am sorry we have not made contact with you. Your first voicemail indicated you disputed the bill and wanted an itemization. We immediately requested an itemized statement and mailed a copy to you upon receipt of the itemization. We then waited to attempt any additional contact until you had the opportunity to receive and review the information. We did receive your voicemail on Monday, June 20, 2022, and attempted to call back yesterday morning, June 21, 2022. Our records indicate that other than our first letter and the itemization sent, we have only called in response to messages left asking us to return your call. 2. Incorrect Client names and addresses: I believe the confusion regarding the client name may exist due to the name change from ******** Bank to ********** Bank. Although the addresses the client and we have on file are your current address, the different address on some of the documentation (since updated) is from when the account was opened. 3. The client's address is listed on the itemization we sent, but it looks like part of it got cut off the cover letter. So we will re-send this immediately. 4. Regarding our company phone number being associated with a **** site: Our phone numbers are listed below and on the documentation we sent (which you have attached to this complaint). Neither is related to a *********** site, and both can be used to contact our office. 5. You stated our company is a scam: I assure you we are not a scam. We have been in business for almost 30 years and have been an Accredited Better Business Bureau Member since 2001 with an A+ Rating. As requested for resolution: 1. We will abide by your request and will cease attempting to contact you. 2. We have not reported your accounts to any Credit Reporting Agencies - Transunion, Equifax, or Experian. Ms. ********, we are dedicated to helping consumers resolve their accounts courteously and professionally. I hope this response answers your questions and concerns; if not, please contact us, and we will be glad to assist you or answer any additional questions. Thank you, Administrative Department Cash-Pro, Inc. X-XXX-XXX-XXXX XXX-XXX-XXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩