Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car hasn’t work properly since I purchased the car. It has been in the shop over a dozen times and no know fix for my issue. They denied my lemon law request at Ford. They aren’t even sure if the new tool will fix my car, and no actual date of when that tool will be available. I am on active duty and this is my only reliable car. I need help getting a solution to this defective car. They have ignored me at this location so I am filing with BBB. Ford corporate said to reach of to BBB for a possible solution of the Dealership didn’t want to help.

  

  Business Response

  Date: 01/01/2025

  Customer purchased a pre-owned, sold "As-Is" vehicle. We feel it is extremely unfortunate that Mr. ************ has experienced problems with this vehicle and would certainly be willing to help as much as possible regarding trading the vehicle in on another. However, we do not believe Mr. ************ would be entitled to a full refund. 

  Customer Answer

  Date: 01/02/2025

  
  ********** ********
  
  I am rejecting this response because: this car has not worked correctly since I purchased the car. The car still isn’t working. With no resolution for its issues at this time. 
  
  Sincerely,
  
  ******* ************

   

   

  

  Business Response

  Date: 01/16/2025

  We acknowledge that you have rejected our response. We have nothing to add at this time. 

  Customer Answer

  Date: 01/17/2025

  They just said we understand you reject our response, and they said they have nothing to add at this time…. What do I do now? 

• Initial Complaint

  Date:08/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Tesla from the dealership. My title paperwork never came in the mail. I contacted the dealer and they told me they don’t have the title to the vehicle either. Apparently according to **** the Title Clerk the auction never sent them the title. So they effectively sold me a car that they didn’t own. I now have a loan on a car I don’t own. I’m paying insurance on a car I don’t own. I’m extremely disappointed in the unethical behavior of this dealership.

  

  Business Response

  Date: 08/29/2024

  Customer has received their title for the vehicle.

  It is common practice in the auto business for an auction to send a title to the vehicle up to 30 days after the sale. 

  We consider this matter resolved.

   

  **** ******

  General Manager

  Town and Country Ford

  Customer Answer

  Date: 09/09/2024

  They finally provided me the title. Additionally I would like to point out that despite what this company‘s  general manger said about it routinely takes 30 days to get a title from an auction. It is illegal to sell a vehicle that you don’t legally own. As a consumer if I purchase a vehicle from a dealership I expect them to own the vehicle not broker the deal. Lastly it took them nearly twice the legal allowed time frame to provide me with a title resulting in my having to contact the Secretary of State to provide me an emergency list plate. This putting me as the consumer at substantial financial risk. I was making payments on a car that I didn’t have a title to, paying insurance on a vehicle that was not my own. The way they conducted themselves in this matter was simply bad business. Furthermore the GM never once reached out to apologize and they only provided the title after I had raise official complaints and provided a “demand for title”. I’d personally give Town&Country Ford an F rating if I could. 

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *********** *****. I am a single father of three for which I have sole custody. I am a licensed ******** ******* for the state of Indiana. I purchased a 2016 Audi S3 from Town & Country Ford of Evansville October 17th, 2022. I was told by the salesman **** ******* that the car had just been professionally wrapped over a gloss black finished paint job. The cost of said wrap was $6,000. I was then told the the cost of the wrap was factored into the purchase price of the vehicle. I was told by the Mr. ******, that the vinyl wrap on this car would last up to 4 years. The wrap begun to separate and fall off the car by early December 2022. I then went to have the wrap removed early January of 2023. Upon removing the first panel, which is located on the rear passenger quarter panel next to the trunk, and also up the rear passenger door. To our surprise, there were extremely large portions of the vehicle covered in primer, raw metal, and unpainted areas, from what I was told was extensive damage. I took the vehicle back to Town & Country Ford in January the very same day this was discovered. I spoke with the Assistance Manager **** ******, and his response was nothing short of disgust and shock. Still nothing has since come of that initial conversation, and I have since left numerous messages in an attempt to have this issue taken care of. Management took photos of the damage and assured me this would be taken care of. I have yet to hear back from anyone since. I then took the vehicle to another dealership to see what my options were. I was told, with just the exposed quarter panel and not knowing the full extent of the damage, I was looking at an instant $7k depreciation in value, along with an out of pocket cost of up to $19k to remedy the damage. When added with the $6k that I was charged for the wrap, that is $32k to fix this $32k car, that I've had 4 months. This is a CarFax Dealership, and one was not offered to me before or during this transaction.

  

  Business Response

  Date: 04/05/2023

  I offer this response regarding the customer complaint submitted on 03/02/2023, which appears to be based mostly on emotion and not facts.
  Customer contacted the dealership with interest in purchasing a new vehicle the week of October 17th, 2022. After reviewing customer’s credit profile, lack of down payment, and overall ability to purchase a vehicle, it was determined that out of our current available inventory at the time, the 2016 Audi S3 would work best for customer’s needs.
  The dealership obtained the 2016 Audi S3 and entered it into inventory on October 17th, 2023. Customer agreed to purchase the vehicle on October 19th, 2023. Customer was well-informed and signed numerous documents stating the vehicle would only be sold As-Is. The vehicle had been wrapped by the previous owner who stated to Town & Country Ford that the vehicle was in overall good condition. We obtained the CarFax report on this vehicle which showed no accident reports and appeared to be well-maintained. Overall, there was no indication the vehicle had any hidden damage.
  We agree that it’s unfortunate Customer has claimed the vehicle has sustained previous damage. However, the fact of the matter is, this was a used vehicle that was sold in “AS-IS” condition which Customer agreed to purchase in said condition.
  
  
  **** ******
  General Sales Manager
  Town & Country Ford

• Initial Complaint

  Date:02/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My granddaughter and myself purchased a vehicle from this dealer in March of 2021., since then the car has had continuous transmission problems with shudder at shift points, loss of power, acceleration hesitation and overheating of the transmission as indicated by the inboard warning light. It has been in the shop five separate times for more than 30 days total for repairs. From the beginning they have been rude uncooperative and hostile toward us. We purchased a bumper to bumper warranty and a power train lifetime warranty with this used vehicle. The first time we took it in the service manager was not only rude but commented they didn't make any money performing these repairs. They lied to us about parts being on back order which I have in writing from Ford motor company's customer service dept. Now for the 6th time the transmission is Inoperable. Thus happened on the way home after they had performed the scheduled 7000 mile maintenance on the vehicle giving the transmission a routine examination and finding no problems. When contacting them they said they didn't like my attitude when I wanted to know what could be done to fix the problems correctly and told me to take it somewhere else. I want a full refund on all cost for the vehicle as thex were aware that these vehicles have had this problem and ford had settled a class action law suit coveting this exact vehicle for the 3 previous model years.

  

  Business Response

  Date: 03/08/2023

  The 2017 Ford Focus came to our service department on 6/15/21 with a concern of transmission shudder. Diagnosis and uploaded information to Ford Motor Co. Was advised to replace clutch. Updates performed and road tested. Vehicle returned to customer. Vehicle had 46,556 miles at time of repair.
  On 4/5/22 vehicle came back with complaint of transmission slipping, mostly on inclines. Diagnosis and relearn clutch touch points. No problem found at this time. Vehicle had 60,630 miles at the time.
  On 4/12/22 vehicle returned with a complaint of wheel bearing bad in right front. Found axle bearing also bad/ noisy. Had to order parts. Parts were back ordered until May 2022. Came back in on June 27, 2022 and replaced right front wheel bearing and axle seal. Covered by extended warranty. Vehicle had 60,956 miles at the time.
  On 10/18/22 came in with a complaint of transmission shudder at take off. Found axle had slid into bearing. Replaced axle shaft. Vehicle had 69,418 miles.
  On 11/15/22 vehicle came in with a complaint of transmission surging at take off. Parts were on back order with no availability date. Our service department had another part we ordered for another customer that did not return so we used this part on the vehicle. TCMS are still on back order.
  The family members of the owner of the vehicle have not been pleasant to work with. They have called on parts to Ford Motor Co that have been back ordered over and over again. When told that the parts have not been received yet they call us liars and make verbal threats. The grandfather last called saying that the vehicle is having problems again and is very disrespectful to each person he deals with. He stated that he obtained a lawyer at which time we advised him we would no longer be working on the vehicle and any further communication should be made through the attorney.

  Bureau Response

  Date: 03/14/2023

  MESSAGE FROM CONSUMER:

  Thd first item I disagree with is that we returned the vehicle and communicated that the wheel bearing was makinqg noise. They found that when we brought the vehicle in for a scheduled service. Which was scheduled for 1pm that day. When we arrived and checked in they said that they couldn't service the vehicle because they didn't have the manpower available. I asked that with the appointment being at 1pm why didn't they at least call us and advise us that our appointment would be canceled. After all we live on the north side of Oakland City and a round trip is more than 60 miles. We then  communicatied that we were still experiencing transmission problems, at no time did anyone mention anything about a wheel bearing. The wheel bearing and axle bearing first came to our attention when they then took the vehicle back for testing the transmission. We then were told the shaft brg and wheel brg were bad and the axle brg had a lead time of 4 weeks.

  After 5 weeks went by and we had heard nothing we called and were told that the parts were still on back order  with Ford motor Co. and it would be at least 3 more weeks. At this time I decided to call Ford customer service and was assigned a case number from Ford.  Approximately 24 hours later Ford Motor Co. sent me an email stating they did not show the parts on order by the dealer. They said they even called the dealers' parts dept and they told Ford Motor Co the parts had not been ordered yet. I was not the one saying they were liars ford customer service did. I have a copy of that email from Ford if anyone is interested. After this conversation  the parts were received in about 48 hours and they scheduled the replacement for a few days later. 

  They are the ones since day one of the ongoing transmission problems have begun disrespectful and constantly saying they did not want to address the warranty failures that they didn't make any money. As I pointed out they made their money when they sold me  the warranty contract. It wasn't free it actually was very expensive. They sold me this vehicle knowing the problems with the make and model. Their whole goal has been for us to trade it in so they once again could make more money off our loss. They are the ones that have been hateful disrespectful and are the most unethical company I have dealt with in my 72 years. We took the vehicle to a different location and they were able to fix the present failure by replacing two sensors. I will not go into any more detail but to say stay away from these shysters.

  

  Business Response

  Date: 04/05/2023

  We have previously responded to this complaint. This complaint appears to be a duplicate of the same issue we have tried to resolve.

  ******* ****

  Service Manager

  Town & Country Ford

  Customer Answer

  Date: 04/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: They did not addresso any of my complaints. He is refusing to perform their obligated extended bumper to bumper warranty work and their power train warranty work as stated in the warranty contracts. He claimed that I falsely stated that certain parts were not even ordered. My statement is confirmed by the attached e-mail from Ford Motor Company. He's offered nothing. If I don't receive a written statement from Town and Country Ford that shows good faith and intentions to abide by the contracts then I will have no choice but to seek legal assistance. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/22/2023

  Reviewed the history on the 2017 Ford Focus owned by the buyer, Ms. Granddaughter of the co-buyer Mr. Grandfather. Recontacted her and told her that we had reviewed the history of the vehicle and saw where she was at Town and Country Ford on Feb 14, 2023 for an oil change and vehicle inspection. The 2017 Ford Focus had 72,734 miles on the odometer. Inspection found needed a cabin air filter, which was replaced. No other problems found at the time. She was advised of tire wear which could be caused from alignment or lack of rotation. No complaint of transmission from customer at the time she last had her vehicle in our service department. On a follow up call I made to her in May 2023, when I asked about her transmission she told me that she had taken it somewhere else and they had replaced a speed sensor. The buyer of the vehicle has been pleasant to work with and we have had no recent complaints from her regarding the transmission on her 2017 Ford Focus. We regret that the co-buyer, Mr. Grandfather is still upset and is threatening legal action, however the buyer of the vehicle has brought her car to our service department recently with no complaints of the transmission.

  -******* ****, Service Manager

  Customer Answer

  Date: 05/23/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  We did contact them the very next day that on the way back to our home the transmission started having the same type problem as before. That's when we inquired what could be done to fix this problem that the service manager and finance manager becsme rude and belligerent and we were told not to ever return to their business. Since then two different speed sensors have been replaced at a dealer that treats their customers with respect. My understanding a recall has been issued by ford for the transmission problems. The contact we have had from them was to see if we would trade the car in. Believe who you want but as you can see by the communications from Ford that town and country outright lied about the parts bring on order. And are lieing now about the fact thst we had an appointment for transmission problems that was made the next day after the Feb service and when called to verify they canceled and said not to come back. They are dishonest and have shown no  signs of having any business ethics. I myself was a purchasing manager for a fortune 500 company and am familiar with proper business methods. 

  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Shelby Cobra Jan 2023. After the purchase I drive the car home and stopping to get fuel I noticed the wheels had a haze to them and examined them further when I got home home. I notified the dealer and they said to take it to a ford dealer and file a warranty. The car was ceramic coated and the wheels also by the dealer so I took the car to another coating shop and they confirmed the wheels had ceramic damaged and the local ford dealer to me said they couldn't file a warranty claim because it wasn't a factory defect. After multiple calls and emails the dealer I purchased the car from agreed to replace the wheels. Since I hadn't driven the car until the wheel situation was resolved I don't notice the other damage which was on the roof, trunk and lower rear panels. I sent pictures and also told then several times to contact the shop who inspected and verified the damage in the paint is below the ceramic coat when prepping. Now the dealer is refusing to look any further and saying that this happens after the car was purchased which is absolutely absurd. The main issue is even if this was somehow a factory issue when doing a ceramic coat the technician would have to see this and the wheels but it was never mentioned or told to anyone. Regardless of how it happens it happened before I bought the car and I want it fixed but the dealer is refusing and even said that the company that inspected my car is only wanting to extra extract a large sum of money and under qualified when they have yet to contact them when I asked them to so he could explain the issue. They also said it's that or something I did after I purchased it. Not true. !

  

  Business Response

  Date: 02/22/2023

  Customer purchased a 2022 Shelby Mustang. Customer traveled from out of town to pick up the vehicle. The vehicle was parked in the showroom and pulled outside for the customer to drive before completing the finance paperwork. Customer drove the vehicle, looked the vehicle over and completed all necessary paperwork after the test drive and took delivery of the vehicle. Customer claims he noticed damage to the wheels when stopping for fuel on the way home, even though the vehicle was full of fuel when he left, as we fill up each new vehicle before delivery. Regardless, after the complaint, Customer attempted to file a warranty claim to Ford Motor Company for the damaged wheels. When the issue was not able to be resolved by Ford, Town & Country Ford agreed to purchase a brand new set of wheels to be installed free of charge by his local dealer at his convenience. After all this was agreed upon, later the customer complained about the ceramic coating that was applied to the vehicle. As a good faith gesture, Town & Country Ford agreed to refund the customer for the ceramic coating and promptly mailed a check to the customer. At Town & Country, we strive to meet the expectations of every customer and provide exceptional service to every customer. We feel this matter was resolved in a timely and fair way, above and beyond reasonable expectations.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just putting it out there and hopefully it won't happen to anyone else! I am sure everyone knows how difficult it is to buy a new car these days, especially if you are as picky as I am.�♀ï''. So I did something I have never done before and ordered a 2023 Ford Explorer on 10.21.22. They told me it would be about 6 weeks, so yeah me! Well I got the call on Wednesday that it arrived at the dealership. I told the sales guy it would be a few days before we could get in, because my husband works 7 days a week and we have crazy lives. That being said on Friday I ask him to get me the numbers together and I could have all that done and we could walk in and sign and leave. I waited most of the day Friday and the same Saturday, I provided him my trade miles and payoff etc. Monday morning I get a TEXT from the salesman telling me they sold the explorer on Saturday night. I ask him how that could happen I had put down a deposit on said vehicle in October. He lied to his GM and said I told him I did not want it any longer because I couldn't afford it! Whatever!!! I showed the GM all of our texts correspondence and never said it! I am beyond angry � You would think that knowing he lied to the GM they would have tried anything to help the situation like offering to order again or SOMETHING, but they did NOTHING! Worst place ever! I will never recommend this dealership or the salesman to anyone! I really don't understand how society works anymore he had no care in the world when we came in to get our deposit back! And I still do not have my deposit back.

  

  Business Response

  Date: 02/21/2023

  Dear Better Business Bureau:
  

  Customer ordered a new 2023 Ford Explorer from our dealership on October 21st, 2022. Per our policy when ordering a new vehicle, she placed a non-refundable deposit in the amount of $500.00 to secure the order. While waiting for the vehicle to arrive, Ford and our dealership reached out to Customer, updating her on the status and delivery timeframe of her Explorer numerous times. Once the vehicle was shipped from the production plant, the assigned salesman informed Customer and attempted to schedule a time for delivery. Over the next few days, there were various attempts to have the vehicle delivered to Customer. We have a policy of allowing 5 business days for arrangements to be made when finalizing the financing or cash delivery on an ordered vehicle. In this case, no arrangements were ever made. In fact, she had told the salesman that she could no longer afford the vehicle due to an increase in interest rates, among other factors.
  After the allowed time had passed and no indication was received from Customer as to the intentions of completing the purchase of the Explorer, we then placed the vehicle in our available stock inventory. This resulted in the vehicle subsequently being sold to another customer.
  Even though our policy is to withhold deposits placed on ordered vehicles that are not purchased by the original customer, we agreed to refund Customer the full deposit of $500. We wrote her a check in that amount on January 9th, 2023. This check was cashed, with what clearly appears to be Customer's signature on the back, January 11th, 2023. We can provide a pdf of the check but chose not to in order to protect Customer's identity.

  We strive to provide the highest level of customer service with each transaction. We refunded the full deposit to Customer in a timely manner to resolve this disagreement.
  

  Sincerely,
  **** ******

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought in my 2007 Ford Fusion to do a service recall that had to do something with the ABS HCU. My brakes were soft/mushy at the time when I got the recall letter and it had stated that it could be due to the part going bad and needing to be replaced. I get it done; brakes were working fine until about 3 days later where I notice they are going straight into the floorboard, I then take it to my mechanic, and he wants to rule out the HCU replacement possibly being a bad part job. I take it back to town and country, where they said they would do a diagnosis and see if the part needed to be replaced. I get a call, stating that for them to do that, now I needed to have my rotors, brakes, lines, calipers and the works replaced in my braking system. Comes out to 1300$+. So, the recall was done before hand without these issues but now that it may have needed to be looked at again, I have to get all this stuff fixed out of nowhere? Fast forward to today after taking my car to the ford on Walnut St. and having them diagnose my car, low and behold my brakes, rotors, calipers and everything else associated with my brakes, are fine and it was the master cylinder that they are going to fix. I don't know how a recall order almost turned into a 1300$ fix, that the other FORD stated I definitely didn't need, is beyond me. The master cylinder now is going to cost 650$ which is a repair I do need, compared to 1300$ for a problem that no one let me know about or even seemed to care about the first time I brought my car in, but magically it became an issue. Not everyone has enough common sense to say no to something that crazy, and the people that do get tricked into paying something like deserve better service.

  

  Business Response

  Date: 10/19/2022

  Business Response CUSTOMER BROUGHT HIS 2007 FORD FUSION IN FOR A RECALL WHICH CALLS FOR THE REPLACEMENT OF THE HYDROLIC CONTROL UNIT (HCU). AS STATED BY THE CUSTOMER, "MY BRAKES WERE SOFT/MUSHY AT THE TIME WHEN I GOT THE RECALL LETTER AND IT HAD STATED THAT IT COULD BE DUE TO THE PART GOING BAD AND NEEDING REPLACEMENT." WE COMPLETED THE REPAIR AS PER THE RECALL INSTRUCTIONS AND ADVISED THE CUSTOMER THAT THE BRAKES STILL HAVE A SOFT PEDAL. CUSTOMER LEFT AND RETURNED AND SAID THAT THE PEDAL WAS STILL SOFT. WE DIAGNOSED THE BRAKES AND FOUND THAT THE REAR CALIPER ON THE LEFT SIDE WAS NOT UP TO STANDARDS, THE HOSE HAD COLLAPSED AND THAT THE FRONT/ REAR ROTORS AND PADS WERE BELOW SPECS. AN ESTIMATE WAS GIVEN TO THE CUSTOMER AND HE DECLINED SERVICE STATING THAT HE WOULD SHOP THE PRICE AND GET THE WORK DONE SOMEWHERE ELSE. NOTHING ELSE COULD HAVE BEEN CHECKED UNTIL WE HAD WORKING BRAKES. THE COST OF THE RECALL WAS COVERED BY FORD MOTOR COMPANY. THE CUSTOMER WAS NOT CHARGED FOR OUR INSPECTION. THE CUSTOMER HAD NO CHARGES WHILE HERE EITHER TIME. THE CUSTOMER HAD NO OUT OF POCKET EXPENSE AND THERE WAS NO WARRANTY ON A 15 YEAR OLD VEHCILE WITH MORE THAN 200K MILES ON THE ODOMETER. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) So the problem with the statement that "nothing else could have been checked until we had working brakes" was that the ford on walnut was able to diagnose my car, find that the problem was the master cylinder/brake booster, fix it, check my calipers, hoses, rotors and tell me that none of those things needed to even be touched. The only issue we found were the brake pads needing to be changed, which I personally did. So now, like I stated before, how does me coming in to check a recall job that was done, to make sure it wasn't the problem, turn into almost a 1400$ repair that I didn't need. When the other ford found exactly what the problems were without the extra fixes/checks.