We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Ear Nose and Throat Doctor

Ear, Nose & Throat Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Ear, Nose & Throat Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ear, Nose & Throat Associates, P.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of service 8-6-24-requested an itemized statement so I can be reembursed from ********. The statement needs to be date of service, service performed (hearing test $60.00, cleaning of hearing aides $60.00). I called them left a message with ***** on 8-7, 8/12, 8/13, 8/27 and never received a response. I left message with ***** supervisor ***** ******** on 9/10 and again no response. I just want an itemized statement or a they can put it on letter heard listing the information and mail it to me.

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January, my son started having ear pain and decreased hearing, so I called and spoke with a nurse to see if he should be seen by ENT or by his ***. She stated that since he had a prior surgery there, he should be seen. We were scheduled for the next week. When my husband took our son in, he was only seen for a hearing test and told he had fluid behind his eardrum. They said he needed to be seen, but that they couldn't see him until 4 weeks later. We scheduled the appointment but took him to the *** so that he could be treated. The appointment came time and the day of we were contacted and told that the provider was out so we couldn't be seen. They tried to schedule us another 4 weeks out. By the time we were finally seen by an ENT provider, they called an hour before our appointment to tell us that he would need his hearing test redone because it had been too long and they would not be able to do it that day. I have been contacting billing since January; I have repeated my story a dozen times to people who claim they will have a manager return my call but NO ONE has reached out to me. Recently, one of the representatives I talked to said they had no notes on our file. There was no reason for my son to be seen for just a hearing test if they weren't able to see him and treat the issue. This is poor customer service and a lack of professionalism when a manager will not return your calls. I have been professional and kind to everyone I have spoken with. We will be taking our care elsewhere.

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son needed surgery. It was scheduled two months in advance. One week before the surgery I was notified that my total after insurance was estimated to be $1770 and that it was due the day of surgery. If I couldn't pay it my son would be denied surgery. I had one week to come up with $1770 and it was an estimate! I managed to borrow the money because my son needed the surgery therefore I had no choice. After my insurance processed the claims, I found that the estimate was over $1000 off in my favor. They owe me just over $1000. I have called several times and continue to get run around, excuses and lies. I've been given two dates that my check will be in the mail and yet the check has still not even been printed according to the last person I spoke to. It's been three months! I want the money I am owed!

      Business Response

      Date: 08/29/2023

      A refund check for $1000.00 was issued today and the patient will be called to pick up the check or if she prefers it can be mailed.

      Customer Answer

      Date: 08/29/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Ear, Nose & Throat Associates, P.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.