Business ProfileforConnolly's Do It Best

On 4/20/2024 I took a push mower to ********** Hardware Georgetown for diagnostic for repair for self propelled drive going out. ********** advertise on their website $50 deposit for diagnostic. I was informed the diagnostic charge was now $75 and that amount would be applied toward total bill if I chose to have repairs made. I also had them put on the order that I did not want to exceed $100 for any repair since this was an older mower. ********** advised that I would receive a call to advise me on cost for repairs. On 5/8/2024 I received a message on my phone stating the mower was done. I never received a call to advise me on costs for repairs. When I picked the mower up I found out that they were charging me for two special order front drive wheels and a blade sharpening for a total of $92. I asked if my $75 deposit was going to be subtracted from this amount, and they stated no that was the labor charge. I asked the assistant manager why I did not receive a call, and he stated repairs are not done at their store. I asked where are the old wheels from the mower and they said they did not have. So I spent $167 dollars for two wheels and a blade sharpen that I did not authorize, and the self propelled drive on the mower is still messed up. I was taken. I made another attempt to speak to the manager at the Georgetown store and was told too bad. I advised him I was filling a BBB complaint and he told me to go ahead.