Complaints

This profile includes complaints for Superior Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Superior Auto, Inc.

  6642 Saint Joe Rd STE 200 Fort Wayne, IN 46835-1933

  
• 

  Superior Auto Inc.

  3191 W Carleton Rd Hillsdale, MI 49242-8242

• 

  Superior Auto Inc

  335 N Main St Bryan, OH 43506-1321

• 

  Superior Auto Inc.

  105 N Oakland St Urbana, OH 43078-1913

• 

  Superior Auto Inc.

  961 Ashland Rd Mansfield, OH 44905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from Superior Auto on September 5th on October 19th the vehicle stopped running we were told to take it to the shop and as long as it was under $125 of our deductible on our warranty and it was engine related or warranty would cover it we took it to the mechanic who charges $85 per hour and he stated after diagnosing the vehicle that it was on engine related now they are refusing to honor their warranty we went out of our contract and they will not let us out we do not have the vehicle it is still at the mechanics just sitting

  

  Business Response

  Date: 11/18/2024

  Mr. ******* did in fact purchase a 2018 Dodge Durango (the Vehicle) on September 5, 2024, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement. In conjunction with that purchase, Mr. ******* was issued a two-year 24,000-mile warranty at no additional cost.
  
  The warranty documentation is unambiguous in terms of which items are covered, and Mr. ******** execution of that documentation confirms that he agreed to its terms at the time of his purchase. The items provided in the repair estimate that Mr. ******* obtained from Heistands Towing and ************* were simply not covered.  This can hardly be construed as refusing to honor [the] warranty as he stated in the complaint. Mr. ******* also made the statement on October 19 the vehicle stopped running However, the previously mentioned estimate stated that the customers complaint was engine sluggish and engine light came on. That estimate is dated October 29, 2024.
  
  Mr. ******* also stated that he was told that the warranty would cover the repair if it was engine related.  Again, the warranty covers a specific list of items, and that list of items is clearly provided in the warranty documentation that he executed in conjunction with his purchase.
  
  To summarize, Mr. ******* made statements in his complaint that have no basis in fact. The items that need to be repaired on his vehicle are simply not covered by the warranty.  As such, we do not agree that absolving him of his contractual obligation and/or issuing a refund would be appropriate at this time.

  Customer Answer

  Date: 11/18/2024

   I am rejecting this response because:
  The mechanic ***** ******** emailed the warranty company & told them the components of the motor that needed to be replaced were indeed a part of the engine which was covered under warranty he said he would be willing to talk with whomever to let them know that the work he did $1209 was on the engine we have been without the vehicle since October 28 until November 18 trying to get any answers from ****** at the ********* location was not helpful 
  
  

  

  Business Response

  Date: 11/26/2024

  According to the estimate that Mr. ******* obtained from Heistands Towing and ************* the items listed below needed repair or replacement.These items are demonstrated in the attached file identified as Estimate.pdf.
  
  1. Camshaft Position Sensor
  2. Oil Pressure Sender or Switch
  3. ********** Cooler
  4. Coolant Temp Pressure Sensor
  
  Please also see the Covered Components section of the attached file identified as Warranty.pdf. In particular, the Engine section does not contain any of the items from the estimate.
  
  Accordingly, our position remains unchanged.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed, and I was told I had to pay 50 dollars top of the payment to bring my account current. I was then told there was another repossession fee from prior that wasn't paid. They told me 150 in repo fees today to get my car. I approached them about paper work in the contract that states anything over 25 dollars in fees and repos will be put onto the back or the loan and 25 only needs to be paid. I confronted ******* and ******* about this. They told me that there was no such paper work and that I had to pay it or no car. ******* was the one who signed the paper work. She blantaintley lied. I lost my job because of that. Then I called "corporate" who a ****** called me back. Which is not corporate. She is another worker. She told me she was going to get me a modification done because of losing my job. 7 weeks have gone by. I brought a statement into the office for the modification. ******* said looks good. She would call back about *** new price. She never called. A week later she tells me it's not the right paper work and that she can't use it. Why didn't she call me to tell me that? Then she tells me she will let me no, what kind of paperwork to bring in? And then another week goes by. I haven't heard anything Sudan, I call and I say, well, we've got a problem because it's been weeks, nothing's been going on then. They told me that they need a paperwork for my employer, saying that I no longer work there. They wanted the employer to fill it out on their forms. The employer doesn't have forms. They said they would if superior auto faxed it to them, then superior **** told me, yeah, I'll call you back and let you know what's going on. It's been 3 weeks and I fell behind again because they said that the modification was done and it wasn't and they said they're not held liable for that because their employee no longer works there who told me today. So for 7 weeks, I was led on in overcharged and lied to about repo fees.

  

  Business Response

  Date: 10/21/2024

  We outsource our electronic payment services like most businesses. We did make a recent change to the third party firm that processes such payments, but that change resulted in a number of additional methods by which customers can pay. These methods include but are not limited to ******, Venmo,Apple Pay, ****** Pay and Cash App. Both debit cards and credit cards can be linked to those services.

  
  According to our records, this customer was informed well in advance of this change as were all our customers via mass text message.  Furthermore, this customer was individually informed of the newly added methods of payment on October 9, 2024, which is the same day on which this complaint was submitted. With an extensive list of options for making account payments, a customers inability to pay on any given date presumably means that he or she simply didnt have the money, and a billing adjustment would not be appropriate under such circumstances.
  
  Regarding this customers mechanical issues, it should be mentioned that he was issued a 24-month ****** mile warranty at no additional cost to him.  It is our understanding that the warranty provider has approved the repair, and the facility who has the subject vehicle is currently working on that repair. Weve been informed that the facility is waiting for a part which is necessary for the repair.

  

  Business Response

  Date: 10/30/2024

  Under certain circumstances, Ohio law does allow a debtor to cure a default and retake possession of a repossessed vehicle by paying all amounts past due plus $25 of any associated repossession fee(s). However, the law also states that the creditor may additionally require A deposit by cash or bond in the amount of two installments, to secure the timely payment of future installments by the debtor. Furthermore, the same code section unambiguously states that A debtor's right to cure the default pursuant to this section may not be exercised more than once with respect to a single debt.
  
  Mr. ****** vehicle has been repossessed no less than five times and he is currently in possession of the subject vehicle; therefore he has been permitted to cure his default five times. Furthermore, we have never required him to pay an additional two installments to retake possession of his vehicle although we were permitted by law to do so.  Moreover, we assessed a repossession fee in the amount of $50 for only four of his five repossessions. As a result, a total of $200 in repossession fees has been charged to Mr. ****** account, but to date, he has been required to pay only $75 of that $200 thus leaving $125 in repossession fees unpaid. We intend to defer $25 pursuant to applicable law, but that still leaves an amount of $100 in unpaid repossession fees due at this time. Although we could have required him to pay $125 in addition to his past due amount to get his vehicle back on October 12, 2024, he was required to pay only $25 in addition to his amount past due.
  
  To summarize, we have allowed Mr. ***** to get his repossessed vehicle back on several occasions without requiring him to pay outstanding repossession fees. Furthermore, we never required him to pay two additional installments as permitted by applicable law. For example, we were permitted to require a total of $362 from Mr. ***** to get his repossessed vehicle back on May 28, 2024, but we required only $195 at that time. Also, we were permitted to charge his account with a $50 repossession fee for all five of his previous repossessions but we charged that $50 in conjunction with only four of those five occurrences.
  
  We have been very reasonable with Mr. ***** in terms of allowing him to get his vehicle back each time it was repossessed. It should also be mentioned that we modified Mr. ****** account payments per his request on October 18, 2024. Consequently, we do not agree that a refund would be appropriate under the circumstances.
  
  Thank you.
  

  
  

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to make my payment but the company change the way they due it and did not notify customers i have the money on my credit card. But they stop taking them and never told me. So now they are going to pick my car up because they will not take my card and that the only money I have to my name until paid day. And I have had issues with the car and took it to the place that they told me too. Not had power steering in my car since july. Plus to ***** lock breaks are not working. And I told them that I would make a double payment on my account on the 19 they said no. They need it by Friday I feel this is not my falt that they change the way to make payments. Now going forward I know and I will not pay my credit card off until I make my payment to them I just don't what this to hurt me. It is not far at all these companies always s**** people over. ****** for a car worth ****** if I know this was how the company was going to be I would of not went here shady all they car about is them.........

  

  Business Response

  Date: 10/21/2024

  We outsource our electronic payment services like most businesses. We did make a recent change to the third party firm that processes such payments, but that change resulted in a number of additional methods by which customers can pay. These methods include but are not limited to ******, Venmo,Apple Pay, ****** Pay and Cash App. Both debit cards and credit cards can be linked to those services.
  
  According to our records, this customer was informed well in advance of this change as were all our customers via mass text message.  Furthermore, this customer was individually informed of the newly added methods of payment on October 9, 2024, which is the same day on which this complaint was submitted. With an extensive list of options for making account payments, a customers inability to pay on any given date presumably means that he or she simply doesn't have the money, and a billing adjustment would not be appropriate under such circumstances.
  
  Regarding this customers mechanical issues, it should be mentioned that he was issued a 24-month ****** mile warranty at no additional cost to him.  It is our understanding that the warranty provider has approved the repair, and the facility who has the subject vehicle is currently working on that repair. Weve been informed that the facility is waiting for a part which is necessary for the repair.
  

  Customer Answer

  Date: 10/22/2024

   I am rejecting this response because:
  
  II added a new payment method that day of because the person I was talking to told me to try to add it through Cash App ******** wouldn't accept my card  and then they told me to add it to my ****** Pay.I was able after several attempts. And on top of that , because I did all this extra stuff with my credit card , my credit card company canceled me. Because the transactions looks suspicious. And there was no notification. You guys.

  Aid there was no notifications that u were not taking credit cards anymore. What did I have to gain by not making my payment?.. I haven't even had my car and almost a month. But if I miss one payment , you take the car. Because of the company's you recommended me to take my car to. It should not take a month to fix my car.

  

  Business Response

  Date: 10/29/2024

  Regarding the complainants statement Cash App wouldn't accept my card, please see the information shown below.  This information was taken directly from ********************************************************, which is part of the Help section of Cash Apps own website.
  
  
  Supported Cards with Cash App
  
  * Cash App supports debit and credit cards from ***** MasterCard, ****************, and Discover.
  
  * Most prepaid cards are also supported.
  
  * ATM cards, ******, and business debit cards are not supported at this time.
  
  Based on the information cited above, we see no reason why Cash App wouldnt accept the complaints card. If his card was not accepted, then there may have already been some problem that card, or perhaps he failed to enter the card information accurately.
  
  Regarding the complainants statement that his credit card company canceled his account, please note that the original complaint was submitted on October 9, 2024 and that complaint contained the following statements:
  
  a. I am trying, to make the payment
  b. they will not take my card, and
  c. I have the money on my credit card.
  
  On October 22, the complainant submitted a rejection to our original response. That rejection contains the statement my credit card company canceled me  Based on this statement and those which we cited in items a. and b." above, the complainants attempts to use his credit card with Cash App would have occurred on or after October 9 and before October 22. However, the complaint used the same card to make his September 23, October 15, and October 24 payments. Stated another way, the complainant used the same card before and after he stated that it was canceled due to suspected fraud.
  
  Is it ultimately a borrowers responsibility to make his or her account payments.  If the complainant was unable to pay even though there are a number of methods by payments can be tendered, it appears as though he simply did not have the money. Our position remains unchanged in that a billing Adjustment would not be appropriate under the circumstances. 
  
  Thank you.
  

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  
  And I did not use the same card u don't take credit card the card they had me try to add to ****** wallet and to cash app. Got canceled because it was not my usual thing I do. So they are wrong on that. I still too this day don't have my car. Due too the fact that the car place called me when they say they have it done saying now I need to replace the battery that was not my falt my battery was just fine when I drop it off and the battery was only 1 year old.

  

  Business Response

  Date: 11/05/2024

  We previously provided information which came directly from Cash Apps website. In case that information was missed or overlooked, please see below:
  
  * Cash App supports debit and credit cards from ***** MasterCard, ****************, and Discover.
  
  * Most prepaid cards are also supported.
  
  * ATM cards, ******, and business debit cards are not supported at this time.
  
  The phrase supports debit and credit cards is clear, and we couldnt possibly have blocked or hindered Mr. ****** ability to register his credit card with Cash App or any other service; we simply have no part of that process. If Mr. ***** was unable to register his card with Cash App as he stated, then there had to be a genuine reason.
  
  Furthermore, the notion that his account was cancelled simply because he attempted to register with Cash App has absolutely no basis in fact. This is essentially saying that a credit card issuer would cancel an account every time a card holder would attempt to purchase from a new retailer or use his or her card for a new service. By way of example, lets say a person purchases groceries only from ****** after opening a credit card account.  After two years of purchasing from ******, that card holder decides to start purchasing groceries from *******. In this case, ******* would not be the card holders usual thing, but the credit card issuer would not cancel the account simply because the card holder decided to start purchasing groceries from ********
  
  Regarding Mr. ****** repair issue, it should be emphasized that we are not a repair facility.  As such, we play no part in his repair, and we certainly have no control over the condition or the performance of his battery.  He mentioned that its not his fault that the battery is or was faulty, and while we generally agree with such a statement, its most certainly not our fault either.
  
  Our position remains unchanged in that we do not believe that a billing adjustment is appropriate under the circumstances.
  

  Customer Answer

  Date: 11/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  Not satisfied but nothen us customers can do with businesses like this.Except for don't refer people to them and don't buy anything from them again. So I guess that's what I'll *****'s the only way to hurt a business , is not

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact **** and let him know what the problem was and he seems not to want to help get the problem fixed. Its been at shop for this week will be two weeks and I told him about the problem. Ive had nothing but problems with this car since Ive got it and he knows it and, they seem not to do nothing about it

  

  Business Response

  Date: 08/23/2024

  The complainant was issued a 24-month 24,000-mile limited warranty at no additional cost and she agreed with the terms of that warranty at the time of her purchase.

  The complainant made the statement [the general manager]seems not to want to help and she also stated they seem not to do nothing about it  However, it should be emphasized that the responsibility of coordinating repairs and submitting warranty claims lies with the owner of the vehicle, not the seller or the lien holder. Furthermore, any mechanical issues which are not covered under the warranty are the responsibility of the owner, not the seller or the lien holder, thus we have no responsibility to be involved in the complainants mechanical issues.

  According to our investigation, the complainant has not filed a claim with the warranty provider for her current mechanical problem.Regarding her desired settlement, we do not feel as though paying for the repair repair would be appropriate under the circumstances.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they have added $40 on my payment for insurance when I told them I had insurance and it never has been a problem before. I told them I was laid off and they said they could do nothing but 2 weeks ago they said they would if I had proof

  

  Business Response

  Date: 08/22/2024

  The complainants contract requires her to maintain comprehensive and collision insurance coverage until the related account is paid in full.  The contract also stipulates a maximum deductible of $500 on such coverage.  However, according to our records, the complainant chose to arbitrarily change the deductible to $2,000 (please see the file identified as Insurance.pdf). This $2,000 deductible resulted in our adding ******************************* (CPI) to the related account.
  CPI is specifically permitted by the complainants contract and by applicable law, thus we feel as though a billing adjustment would not be appropriate.
  

  However, if the complainant chooses to change the deductible on her coverage to $500 or less and provide us with proof thereof, then we will happily 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am purchasing a 2016 ***** Malibu from superior auto. first within 2 weeks of having the car I had to replace a 4 wheel bearings. they only would pay for one of them. then a couple months later the starter went out. then about a few months after that I had a reduced engine power issue. they told me to take it to a shop then i would have to pay 150 dollars to cover the warranty which I just paid the ***************************************** now I am have a misfire on cylinder 1 and very low compression. they are refusing to work with me I am a mechanic I have my own shop I did a compression test on the car and found that cylinder 1 is dead. they are telling me that I need to take it to a shop and use my warranty again which is another 150 dollars out of pocket plus my car payment at 200 a week, they are refusing to work with me at all I just need something done I can even really drive my car that I'm paying over ****** dollars for, they charge way to much interest and I've seen multiple people on here complaining about them. something definily needs to be done about this business, she told me they are used cars but are selling them at new car prices

  

  Business Response

  Date: 08/22/2024

  The complainant was issued a limited warranty in conjunction with his purchase. He agreed with the unambiguous terms and conditions of that warranty when he purchased the subject vehicle. It should also be mentioned that the purchase occurred approximately 15 months ago. That being said, there is no reasonable expectation that his current mechanical issue could have been foreseen, and we do not feel as though a refund would be appropriate under the circumstances. 

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Superior Auto, located at ************************, **, to purchase a vehicle less than 30 days ago, on June 17, 2024. The associate I purchased the car from was ***. I was not given a copy of the papers they rushed me to sign.Despite my repeated calls and visits to the location, I have been unable to secure a dissolution of the contract signed less than 30 days ago. The situation has become urgent as I was threatened that if I return the vehicle, I will be responsible for all payments regardless. I have communicated with other Indiana Superior Auto dealers who have expressed that this is not how business is done. On July 9, 2024, I met again with ***, the Manager at the ****** location, who has done nothing to help resolve the situation. In my opinion, *** is stretching out the time to avoid granting me the option to back out of the contract I signed on June 17, 2024.

  

  Business Response

  Date: 07/19/2024

  We employ electronic signatures, so we do not provide paper copies of executed documents unless they are requested.  However, as required by the Truth-In-Lending Act, we do provide the Federal Truth-In-Lensing Disclosure in paper form that the purchaser keeps, and that document is provided before any documents are electronically executed. The paper form of the Truth-In-Lensing Disclosure contains the Annual Percentage Rate, the Finance Charge, the Amount Financed, the Total of Payments, the Down Payment and the Total Sale Price.  After this item was handed to the complainant,she agreed with its terms and chose to execute the documents.  The exact same Truth-In-Lending Disclosure is presented on the Retail Installment Contract and Security Agreement which is subsequently executed electronically.

  Per the complainants request, we emailed her a PDF file which contains copies of the documents that she executed in conjunction with the purchase of the subject vehicle.
  Neither the statement stretching out the time nor the multiple mentions of 30 days have any relevance. There is no right of rescission or dissolution of a motor vehicle purchase in *******. Moreover, the complainants statement that other Indiana Superior Auto dealers told her that this is not how business is done has no basis in fact.  All other Superior Auto dealers operate under the same set of rules.
  
  According to our records, the complaint called our ************* on July 6, 2024 to ask what would happen if she returned the subject vehicle. We informed her that such an action is defined as a voluntary repossession, that it would be reported to the credit reporting agencies and that she would still be responsible for paying the balance of the contract.  This was not a threat of any kind; we simply provided a complete and honest answer to the question that she asked.
  
  Regarding the complainants desired settlement, dissolution of the contract would not be appropriate under the circumstances.

• Initial Complaint

  Date:07/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment and frustration regarding a significant issue that has caused a major inconvenience to my daily life.I purchased a vehicle from Superior Auto in ******, *******, on May 23, 2024, under a 4-year lease agreement. According to the contract, I am to pay a total of $26,120.67 for this vehicle. Additionally, I paid a $195.00 documentation fee and a $15.00 title fee as outlined in the purchase agreement.On July 2, 2024, I attempted to register my vehicle at the Indiana BMV but was unable to do so because the dealership had not yet sent in my title. My temporary tag is set to expire on Sunday, July 7, 2024. Despite numerous attempts to resolve this issue with the dealership, I have only encountered delays and unhelpful responses.*************************, the agent who assisted me with the purchase and has been my primary contact, has been unable to provide any clear answers or solutions. She has repeatedly stated that she needs to reach out to others to understand the situation but has not made any progress. Furthermore, my efforts to contact corporate and regional offices have been unsuccessful.I urge you to address this matter immediately to avoid further inconvenience and potential legal issues due to an unregistered vehicle. I am looking for a prompt resolution to ensure my vehicle is properly titled and registered without further delay.Thank you for your attention to this matter. I look forward to your swift response.To resolve this matter, I would like the dealership to:1. Expedite the processing and submission of my vehicle's title to the Indiana BMV immediately.2. Provide a written confirmation that the title has been sent to the BMV.3. Extend my temporary tag or provide a loaner vehicle until the registration is complete to ensure I am not left without transportation.

  

  Business Response

  Date: 07/18/2024

  We do not deny that there was a delay with the title.  However, that title has since been transferred into the complainants name thus completing the transfer of ownership.
  
  According to our investigation, the following options were clearly communicated to the complainant on July 3, 2024:
  
  [1] full rescission of the sale, including a refund of all money paid, or
  [2] exchange of the subject vehicle for a different vehicle
  
  When presented with these options, the complainant told us that she wanted to think about it.
  
  On July 6, 2024, the complainant told us that she wanted to exchange the subject vehicle for another one, but there was no other vehicle that she wanted which was available at that time.  Please note that she still had the option to rescind the transaction and receive a full refund, but she still chose to wait for the title to be processed.
  
  Given the options that we presented, we vehemently disagree with several of the statements contained in this complaint.  No reasonable person would construe either of the aforementioned options as unhelpful responses or [being] unable to provide any clear answers or solutions
  
  In summary, we duly acknowledge the fact that the title was delayed. Accordingly, we made very reasonable offers to rectify the issue.  Again, one of those offers was a full rescission of the sale along with a full refund. However, rather than accepting rescission when a suitable vehicle was not available for exchange, she chose to submit a complaint to your organization when she herself made the choice to continue to wait for the subject title to be processed. This gives rise to the notion that the purpose of the complaint was to discredit us rather than to find a resolution.  Moreover, the fact that the title has since been transferred renders the complaints desired resolution moot.
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was less than a day late on a payment. Which I totally just forgot about because I'm also in school. So, as I was doing a Door Dash delivery. I noticed a car following but didn't think much of it. Therefore I continued with the delivery. Once, I got to my delivery address. I hopped out and did my delivery, as usual. Upon returning to my truck, a car pulls in front of me. It blocked my path and as I tried to back up. The same car I noticed following me. Then proceeded to block me in from my rear. I was able to get out of the parking lot I was in. But the car that blocked my front was following me now. Scared and not knowing who it was, I drove all over. Shaking, nervous and confused, I dropped my passenger off. Then left town, but it wasn't until the next day I realized who it was. And it was Superior Auto who was the culprit. This was the fourth time it happened to me. Yes, I realized I could've did auto pay. But as I stated I work and am a full time student. Also I am a father, who understands things come up. So, I didn't do Auto Pay. That's besides the point though. The reality is that, they are unprofessional and tried to intimidate me. Because I don't understand why I was being followed by cops also. They can it wasn't but I've taken pictures and know they had something to do with it. I haven't been able to work because of the anxiety caused from this situation, at all. People constantly passing by my trailer and following me day and night. I want a resolution to this issue without having to go to small claims. And the only reason I know they are responsible for getting the police involved. Is because, Superior have a GPS attached. But I couldn't even go out of my neighborhood without being harassed, even with my children in the car. At this point, I don't care about the truck. What I care about is my peace of mind and a remedy without having to go to small claims. I just know that, it was wrong and definitely not business like. But if I have to, court, it is.

  

  Business Response

  Date: 07/09/2024

  We do not deny that we have searched for the complaints vehicle. However, this is normal activity for a person who simply discontinues making payments and hides the collateral as the complainant continues to do. The most recent payment was posted to the complainants account February 21, 2024, and he has made no subsequent payments. His account was consequently charged off as uncollectible debt and was forwarded to an attorney who will seek a money judgment against the complainant in civil court.

  If the complainant was actually followed by cops as he claims, then he was being followed for a reason (or reasons) unrelated to his account with us. Law enforcement simply does not and will not assist a creditor in its efforts to recover personal property which secures a default contract,unless the creditor first obtains a court order to take possession of said personal property.  We have obtained no such court order, thus the complainants statement that we are responsible for getting police involved has no basis in fact.
  
  To summarize, the complainant has been driving the subject vehicle for approximately five months for free as he refuses to make any payment.  Moreover, the complainant has demonstrated his robust ability to purposely and deliberately evade our efforts to obtain payment and/or recover the subject vehicle, yet he wants a resolution to this issue
  
  Under the circumstances, issuing any form of refund as is stated in the complainants Desired Settlement would simply be absurd.

  Customer Answer

  Date: 07/10/2024

   I am rejecting this response because:
  They are lying and I have proof of the nonstop following of the vehicle. Once again, I was blocked in on 3 separate occasions by the man with the teardrop tattoo. Also, law enforcement was given access to my GPS on my vehicle. Therefore, they made it nearly impossible to do anything. They have caused an emotional toll on me, that can be corroborated by others. All these times, I was blocked in, there were witnesses. So, the fact that they want to insult my intelligence, is absurd.
  
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $340 Paid via company overnight drop box, two days later I'm hassled on my doorstep and threatened the repossession of my car by end of day if unable to resubmit payment by the very two new employees having likely stolen the payment. Stated they tried calling first but phone ran busy, hello this is the 21st century when most everyone has cellphones which are equipped to ring through notifying the party and supplying automated voicemail if not answered. I have no record of an attempted call or at the very least a voicemail informing of the missed/ " Stolen " payment. I believe their to blame by the very shady way they acted once I resubmitted the payment I was ever so blessed by family to be able to, unable myself to afford the financial burden faced by the apparent vanished payment. I mean my entire immediate family ourselves walked the payment down and having heard the thud which indicates reaching the bottom like previously many times before and never an arised issue. I think what reputable business doesn't have cameras recording this or at the very least monitoring the premises of the place they so display their own valuable product thus being cars which is the very thing making them money. Shady if you ask me all around, not to mention their statement on their supplied envelopes to leave any necessary payment in afterhours/ overnight drop box stating their not reliable for any lost items or the theft of which. If that wasn't a sure enough deterrent, I should have known then to expect any different. Also totally unrelated but this location for starters sold us one vehicle and after finalizing the deal and paperwork furnished a complete different vehicle two model years older and the next day the starter goes out having yourselves replaced it, they call a week later stating their mistake demanding I swap them vehicles and take the car their records indicate having been sold without reimbursement of the repair, and its starter also went out days after.

  

  Business Response

  Date: 07/08/2024

  To address the complainants statement regarding the mistake with the initial sale, it was indeed a human error and we sincerely apologize for the inconvenience.  According to our investigation,the inconvenience that she experienced did not give rise to a complaint when the mistake occurred, thus we are unclear as to the reason for which she is complaining about it at this time. Furthermore, we do not see where the complainant mentioned a repair for which she paid, nor did she ask for reimbursement thereof.  However, we will be happy to further investigate this particular matter if she provides bona fide proof of the expense.  She can send that directly to me at *********************.

  The remainder of this complaint is predicated entirely upon the fact that the complainant blatantly ignored a very clear warning not to drop cash in the drop box. Please see the file identified as Drop Box Notification.pdf, which contains a photo of the very same drop box to which the complainant refers. A reasonable person would agree that this warning is both conspicuous and unambiguous. The fact that she previously dropped cash without a problem has no relevance. 

  If the complainant prefers to continue making payments in cash, we vehemently advise her to make such payments in person during our business hours so that she can obtain receipts. Conversely, if she would prefer a different method of making future payments, we have a number of other options available to our customers. The ****************** office will be happy to describe those methods.