Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I started , to get me to buy a package I believed them when they said I lost 2 inches off first session! I bought the package. Did all treatments but 4 and no inches lost, no weight lost and in same size pants. For 10 treatments they kept saying I was losing all these inches and fat would be gone for good and I pee it out. Im in same size pants. I started measuring myself and mine are different than thiers. A few treatments I felt no heat and they lied about the time I got treatment. Saying I got 40 minutes on each leg! That was a lie. Look at arrival time to time I paid a tip. They tried to take 4 session off 2 treatments, later one of the girls said that was wrong of them and she said she fixed it. I tried to yell management that the machine wasn't working and lights and heat out, she called me a liar. I asked why I'm still in same size pants, if I lost 4 plus inches and fat is gone permanently. I walk 10 miles a week and drink water like they say. I had a family emergency, my grandchildren went to hospital. ***. They still charged me 75$ cancel fee for a family emergency. I called that morning of emergency no answer I left a message, they said I'm lying once again. My phone shows I tried to call. They lie, machines are not right. Boss is rude and mean. They lied to me about my inches. I feel with the fraudulent inches documents off, bc at home I'm still same size, I feel I should not be held to this contract and out of it and owe nothing to this office. They lied about time spent on my treatments and inches lost. I've lost not one pound. I want direct pay stopped. For I was lied to. And they fraudulent in saying they spent those hours on my treatments and did not. It was 20 minutes for both legs. Not 40 a piece. They also stated 2 hours for my belly. It was 40 minutes. Many lies on many topics. I feel I should not be bound to any contract with the falsification of documents on inches and time spent on me.

  Business Response

  Date: 02/17/2025

  Thank you for taking the time to share your concerns with us. We take all feedback seriously and are deeply sorry to hear that your experience with us did not meet your expectations. We understand your frustration and would like to address each point you've raised to ensure that all concerns are properly addressed.
  First, we want to apologize for any confusion or misunderstanding regarding your treatment results. Our goal is always to provide our clients with the best possible service, and while most clients experience visible results, individual outcomes can vary. Factors such as body type, lifestyle, and adherence to aftercare can all influence the final outcome. We also understand that measuring progress at home may differ from the measurements taken at our clinic, and we are sorry if this led to confusion. We encourage all clients to voice any concerns during their sessions so that we can address them in real-time.
  Regarding the issues you raised about the machine and treatment time, we are committed to providing effective services with properly maintained equipment. If you felt that the machine was not functioning properly or that the time allotted for your treatments was incorrect, we regret that this was not immediately addressed. We always encourage clients to report any technical issues so we can resolve them promptly during the session.
  We are also concerned about the cancellation fee related to your family emergency. Our cancellation policy is intended to be fair to all clients, but we understand that emergencies are unavoidable. We apologize for the misunderstanding surrounding this issue. Please know that we have reviewed our processes to ensure better communication in these situations moving forward.
  As for the contract, we understand your concerns about the treatments youve received. While we have made every effort to address your concerns by offering additional sessions at no cost, all of the treatments included in your package have been provided. We strive to make sure every client receives the value theyve paid for, and as a result, we are unable to release you from your contract at this time.
  We want to assure you that it was never our intention to mislead or upset you in any way. We value all of our clients and work hard to provide a positive experience. If you would like to discuss this matter further, please dont hesitate to reach out to us directly. We are more than willing to find a solution that works for you and address any remaining concerns you may have.
  Thank you again for sharing your feedback with us. We take your comments seriously, and we are committed to improving our services for the future.