Cleaning Services
Hard Working Moms Cleaning and Pet ServiceThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Cleaning Services.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
5/17/2022 company was to provide a deep cleaning to a condo before my elderly parents moved in for $150. In a text I was promised cabinets and drawers would be cleaned. The house was not cleaned. I asked for a refund the business has denied a refund. I have pictures of the dirty floors and cabinetsBusiness response
06/22/2022
We received your letter for Case ID ********. I'm writing in response to the customer's complaint.
We cleaned the customer's house on May 17th and finished ********************** at 12 pm. At **** customer sent photos of 2 drawers with a few crumbs in the drawers and a photo of one sticky spot on the floor. Offered to go to customer's home immediately and reclean and give her refund of $30 for one hour of cleaning. Customer declined reclean and demanded refund. I told the customer I was unable to refund entire amount because rest of home was clean.
Customer also filed dispute with Venmo which was her payment method. We lost the dispute and customer was refunded the entire $150.00 amount for the cleaning that she was charged. So customer has received a refund for the *********************** rendered.
Thank you,
***** Segundo
Hard Working Moms
Customer response
06/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Fortunately Venmo did the right thing and sided with me making the company refund my money.
Regards,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.