Business ProfileforMcCammon's Irish Market, LLC

We had a new landscaping project completed in November of 21, which came with a 1 year warranty. This project included weed barrier and a new tree and the total cost was $6,500 for everything. As the spring and summer season of 2022 got into swing, we noticed the tree started to look dead and weed growth was getting out of hand. We went to their store late summer around August, sine the warranty was in place and spoke to the manager (******* or *******, she did not provide a card), about our issues and also had some pictures. She stated, yes that doesnt look good and appears they forgot the weed barrier and at that time gave us the CEOs card (*******************) and asked that we e-mail him the pics and explain whats going on. My wife did so and we waited a couple weeks, as we were told it might take a bit with it coming into the close of the season. After 3 weeks and no response, we went back to the store and the manager was on vacation, so we spoke to another employee, who said it really needed to be discussed with the manager and *****. So we patiently waited another week, went back to the store and got the manager, she said ***** said yes the tree is dead, give them another. We asked about the weed barrier, she said she would come by and look and we asked that they plant the replacement tree. We waited another 3 weeks, she didnt come by and no call. We went to the store, as the season is winding down and spoke to the manager and she said, yes, I was getting ready to call you. Since the season is about done, we have you on the books for when we open in 2023 early March and everything is and will be under warranty. We are now mid April and no call and no show. We still have the dead tree and the weeds are out of control already. That size of money was a big chunk for us and we just expect better customer service, communication and for things to be made right, since we did pay in full.