Customer ReviewsforPeterman Brothers Heating, Cooling, Plumbing & Electrical

On Friday 7/12/24 I called to schedule an appointment for a simple clog. On Monday 7/15/24 ***** from Peterman Brothers shows up I explain the situation. I signed the form for him to perform the clog clearing service for $83. He brings in the machine to run the snake through the drain, he continues to run the snake through the drain and at times pushing the cable in the drain. The machine at times shakes quite hard but he continues to run the cable down the drain. He finally stops and says he has run 90 feet of cable down the drain. He now can't retract the cable, so he calls for someone to come and put a camera down the drain to take a look. ***** has shoved approximately 50 to 60 feet of cable into my septic tank. ************************* shows up they take a look in the basement at the crawl space (for which they pulled out insulation and threw on the floor and left it when they left), then *** says he is not going to run the camera down the drain since the cable is in there. He proceeds to tell me that repairs could cost upwards of $35,000 to get hooked up to city water. I have a septic tank. Now *** comes back with an attitude of great news he says that the new estimate would be $11,800. We did not go for the financing he wanted us to do. ***** called a supervisor, and they told him to cut the cable and bring back the machine. Leaving my home with the cable in the drain and with no word of how it was going to be removed. 7/17/24 I call to speak with a manager, have to leave a message with Customer Experience. 7/18/24 at 3:03 pm ****** calls to say they are working on it and I should have an answer by Friday 7/19/24. NO CALL FRIDAY! Monday, I call leave another message, still no answer. After several attempts to reach someone, ****** finally calls me back to tell me that I had pay to locate my septic and dig so they could come and retrieve their cable and OHHH they would reset my toilet at no cost to me. If I could rate them a negative rating, I would.

******,
We thank you for your thoughts about your experience with us. Per a call that was made to us on 7/14, you told our CSR that you were on the city sewer.
We showed up on 7/15 and our Service Professional starts the process to unclog your pipes. Unfortunately, his cable got stuck and he did have to call another Service Professional. When they went under the home, they discovered you have a septic tank and realized the cable was stuck in the septic tank. It was asked where the septic tank was in the yard, you didnt know. It was explained that we would need to know where the septic tank was to retrieve the cable from your pipe. 
We sent our Service Professionals to your home on 7/29/24 and they were able to locate your septic tank, retrieve the cable from your line and they also reset your toilet.
We thank you for the opportunity to service your home. Best Wishes   Peterman Brothers

We had an air conditioner put in back in 2018 , according to stickers it was a 30amp , in the breaker box was a 40amp . We just had an inspection done to sell home and ask peterman to make it right - because it was flagged as being over amplified. They came out and still charged us $225 dollars to fix - this is not right . Even their worker and other hvac /electrical places said it should have been taken take of by peterman . And this is not the 1st time theyve not taken care of something and want to blame us .

*******************,
At the time we installed your HVAC system, (February 27,2018) we did not offer electrical services. At that time, we only offered HVAC and Plumbing, Electrical is a service that we have only offered to our customers the last two and a half years. Any work other than HVAC and Plumbing,at that time, was outside our scope of work and licensed technicians.
Peterman Brothers has taken care of this as you were advised we would by other electricians. We sent out an Electrical Service Technician, he quoted you a price, you did sign the estimate, he performed the work agreed upon.
What an exciting time this must be for your family, getting ready to start a new chapter! We thank you for trusting Peterman Brothers.

Purchased a fuurnace and ac unit about 18 months ago.At the same time I signed up for there service contract and have been paying 12 a month i was suppose to recieve a ac check up in the spring and a furnace check up in the fall never got a phone call from them ffor an ac check up i call them 2 jul i was ttold first appt was Oct don't need a ac check up in Oct i cancelled my contract and ask myself what have i been paying for all these months feel cheated

If I could give zero stars I would!! The team in *********** is HORRIBLE! They came to my house looked at my unit and told us we needed a whole new unit. It took almost a week to get a quote of how much it would be, meanwhile I had called several times and told them I have a son with severe asthma and we need AC. Luckily my husband asked the **** guy at his job if he would look at ours, he came, cleaned the coils inside and outside the house and we had AC again! Literally not even an hour of work fixed our AC yet Peterman's let us go almost a week without and tried to make us buy a whole new unit!! DO NOT TRUST THEIR WORD!

I had a HVAC system installed on May 29, 2024, for $12,283. There were not any problems with the installation; however, one issue gives me concerns for "service after the sale" in the future with Peterman.Peterman came to look at my system on May 28, 2024, for a fee of $85. The service tech said that money would be refunded if I got a new system. It was determined I needed a new system.Now, almost 3 weeks later, I still don't have the $85 back. I told the salesperson when I was signing the contract about the $85 (contact number 1). I told the lead installer when the installation was completed (contact number 2). I called Peterman's office twice (contact numbers 3 and 4). I left a message on their website on June 12, 2024, in which I received a text the same day that they would look into it (contact number 5). I still do not have my $85.Although $85 is a small amount of money... that is really the point. If their response to a small matter is handled in this way, I worry about future issues I may have with my newly purchased unit.I'm not saying "don't buy from Peterman", just proceed with caution.

We bought new furnace and air conditioner three years ago. I have been pleased with Peterman services and products. Everyone of their people professional and knowledgeable. I had to use their plumbing service for a new lift pump also and very happy with that service as well. Thank You Peterman Brothers!

****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. We appreciate it so much. Please let us know if we can assist in the future. Sincerely, Peterman Brothers

I called to have a bathroom drain unclogged and the lady asked if it was my home or a rental property. I said rental property and she asked how many do we own. I told her 16 and she said that they couldnt help. For whatever reason, she said they couldnt give me a thorough job so sorry. Pick and choose your customers. Count me out

************,
 We do appreciate your business in the past and per your file with us, we havent been out since May 2019, our focus has changed since then. As you mentioned on the last call you made, you own 16 properties.  We understand as a property owner, the urgency of getting a repair done when they occur, can be a challenge.We do know that there are companies that will partner with you and all your properties to make sure you get the services needed when they happen.
Currently,Peterman Brothers does not service ******************* Companies, Corporations or Commercial Businesses, due to challenges that we have faced in the past to provide a proper level of service and clear communications.We have been committed to helping the owner-occupied homes since this was the vision in 1986 and the base of this company.  We do wish you the best.
Peterman Brothers

From installations through maintenance and service, to dispatchers and office communications staffwe are always pleased with your work. Those that have come to our home are highly respectful, pleasant and best of all, helpful! Thanks to all of you for your help!

***, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman Brothers

The technician that came out to do the job was friendly, and completed the task of inspecting the ** system. THANK you.

******, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman Brothers