Complaints

This profile includes complaints for Breck's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breck's

  PO Box 65 Guilford, IN 47022-0065

  
• 

  Breck's

  230 Mary Ave Lawrenceburg, IN 47025

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 YELLOW peony plants from Breck"s May 22, 2023. 2 Goldilocks, 2 Honey Gold & 1 Bowl of Beauty. Order number: *********** total cost was $207. I ordered 1 additional YELLOW Goldilocks peony plant of September 26, 2023 using 2 replacement certificates plus my Visa card for a total of $71.54 My customer account number is:********. My confirmation number for the single YELLOW GOLDILOCKS peony plant was32690393600. All 6 peony's were mailed aroound October 19, 2023. They bloomed this week, May 30th 2025. They are single petal faint white/pink. No trace of YELLOW anywhere. I called and was told my only option was to receive more peony's this fall. Here is my problem. When I ordered these, I was 77 years old. I am now going to be 80 in about 1 month on July 1st. I don't know if I have another two years to wait to see if the replacements, they want to send me this fall, will be YELLOW. What they sent was their cheapest peony. What I bought was their most expensive. I am out a total of $279.46 I would like a refund since I didn't receive what I ordered and paid for.
  Thank You.

  Business Response

  Date: 06/03/2025

  Hello,

  Please be
  advised that we have canceled the re-shipment, as the customer has declined to
  have the items sent back out.

  The refund
  will be issued via check due to the expiration of the original credit card used
  for the purchase. The customer will receive four checks as follows:

  Check 1: $207.92
  Check 2: $12.43
  Check 3: $30.51
  Check 4: $28.60

  The total
  refund amount is $279.46. Please allow up to nine weeks for the checks to be
  received.

  Should you
  have any further questions or need additional assistance, please don’t hesitate
  to reach out.

  Kind
  regards,
  Michaela

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty Product. This company has gone down!! My mother has ordered from them for years. The company sent her cheap tulips instead of the blubs she ordered. All of the blubs were either not there or faulty. I am not sure if they sold the company or their just into scamming people. Don't chance it, spend your money some where else.

  Business Response

  Date: 05/07/2025

  Hello,

  Thank you for bringing this matter to our attention. We take customer
  satisfaction very seriously and are committed to resolving any concerns as
  quickly and efficiently as possible.
  
  Please note that our products are backed by a 100% lifetime guarantee. We
  are more than happy to assist the customer in question; however, in order to
  validate the order and provide the appropriate support, we kindly request one
  of the following:

  The order number,

  The account number, or

  The full name and
  complete shipping address associated with the order.
  
  Once we have this information, we will promptly review the details and offer
  a resolution, which may include reshipping the items if they did not meet the
  customer’s expectations.
  
  We look forward to receiving the necessary information so we may assist
  further.
  
  Kind regards,
  Michaela

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I i placed a $207.07 order on April 3rd. I got an email from them on April 8 saying my order shipped and because it's coming from Holland it will take three to four weeks to arrive. I called today, April 28 to check on the order status and it hasn't even been shipped yet! I thought Brecks was a legitimate business but apparently it is NOT. I am probably not the only person from whom they have taken money with no intentions of sending plants and bulbs

  Business Response

  Date: 04/28/2025

  Hello,

   Please
  be advised that the customer’s items are arriving via cargo ship from Holland.
  The vessel docked on April 27th,2025, and the shipment must first
  clear customs before reaching our facility, which is expected by April 29th,2025.

  Once
  received at our facility, the items are scheduled to be shipped out
  domestically by May 1st,2025. Kindly note that, as stated on our
  website at the time of purchase, all shipping dates provided are estimated and
  may vary due to transit and customs processes.

  Thank you
  very much for your understanding and patience.

  Kind
  regards,
  Michaela

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for dahlias on March 27th from Breck’s. I paid $31.15 for the dahlias including shipping. (I used a previously issued “merchandise credit” from other plants that were no good to pay for $15.70 of the purchase.) I just received my dahlias, and they are moldy and rotten. I promptly contacted customer service, included pictures, and asked for a refund. Customer service responded and said a refund wasn’t an option and offered me $15.45 in merchandise credit. This is ridiculous. I am done with “merchandise credit” from this company. I was sent trash, and I’m supposed to pay more money to have more trash sent? No, thank you. I want my money back please.

  Business Response

  Date: 04/28/2025

  Hello,

  Please be
  advised that the customer will receive a full refund. The first portion, in the
  amount of $15.45, will be refunded to the original method of payment (credit
  card). The remaining amount of $15.75 will be issued via check, as the original
  credit card has expired. Please note that the check may take up to eight weeks
  to be received.

  Thank you in
  advance for your understanding.

  Kind
  regards,
  Michaela

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Spring 2024 I purchased daffodil and hyacinth bulbs for approximately $100.00 to be delivered to my daughter who is dying of Cancer for planting in the Fall. The daffodils were meant to cheer her up during her last Spring before she passed away. The bulbs were delivered but not a single bulb grew. I contacted Breck's Bulbs and asked for a refund. They offered a credit. I don't need a credit. My daughter will be dead next Spring. She won't need daffodils. I now live in a condo and don't have a garden. I don't need a credit. I need a refund due to our unique circumstances. Please help me get a refund.

  Business Response

  Date: 04/28/2025

  Hello

  Please be advised that the
  customer contacted us on Sunday, April 27, 2025, to request a refund for the
  items. The refund has been processed and will be returned to the original
  method of payment.

  Kindly allow 5 to 10 business
  days for the refund to reflect on their credit card statement.

  Thank you for your attention
  to this matter.

  Kind regards,
  Michaela

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********
  

• Initial Complaint

  Date:04/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a shipment of three items from this company that I did not order. Subsequently I received a billing statement asking for payment of $91.22 for products that I did not order. I don’t know if someone else is using my identity or this is some other type of scam by the company or another customer.
  
  I wish all accounts and account information including my name, address and email address to be deleted from this company records and I do not wish to receive mailings or advertisements from this company.

  Business Response

  Date: 04/29/2025

  Hello,

  Thank you
  for bringing this to our attention. Please accept our sincere apologies for the
  error that resulted in an order being created on your account.
  
  To correct
  this mistake, I have issued a full refund in the amount of $91.22.
  Additionally, I have removed your contact information from our mailing list to
  ensure you no longer receive promotional communications from us. Please note,
  any materials that have already been printed may still be delivered, but all
  marketing communications should cease within the next eight weeks.
  
  We truly
  appreciate your understanding and patience in this matter. If there is anything
  further we can do to assist, please don’t hesitate to reach out.
  
  Kind
  regards,
  Michaela

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a number of items from Breck’s totaling $288 back in February of this year. When I placed the order, the screen showed that the order would be shipped out by March 3rd. I never received any information on its shipment, so I contacted the company. I was told that the shipment window was now April 1-15. I’ve been trying to wait patiently, but now it’s the 16th and I still never received any information email about my order being shipped. So I called to cancel my order, but was told it was just shipped yesterday, the 15th. I doubt it, because why didn’t I get an email about the shipment? AND, the man I spoke with said that they won’t even bloom until NEXT YEAR?!?! This is ridiculous and I will never again order from Breck’s and I’ll be happy to share my experience with all my friends and acquaintances. I do have a greenhouse that I was planning on starting the plants in, but at this point I’ll just have to stick them in the ground and apparently wait for a year before I see any flowers. So very frustrated and disappointed. I expected better from Breck’s. If there is any way to receive a refund, I would like to know. But I was told by the man on the phone that I can’t get a refund and my credit card was charged over a month ago.

  Business Response

  Date: 04/17/2025

  Hello,

  Please be advised that I spoke with the customer over the phone and
  explained that the items are being shipped from overseas, specifically from
  Holland. As a gesture of goodwill, I provided the customer with a one-time
  credit of $50.00.

  In addition, I will be processing a refund for the shipping charges in the
  amount of $20.95, plus applicable taxes.

  Thank you for your attention to this matter.

  Kind regards,
  Michaela

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This is, however, based on the assumption that I WILL receive my order, and that I WILL receive the refund and credit promised. Thank you for your assistance in this matter.
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2024, I ordered several varieties of plant bulbs from Breck’s at a total cost of $413.37 and paid with my credit card. One of the items I ordered was item# *****, entitled “Monet Hyacinth Mixture.” This item was pictured and described in the company’s catalog listing as, “A harmonious blend of rose, red, pink, violet and pale lavender.” I paid $99.96, plus shipping and tax for 4 sets of this item.
  
  The order was shipped September 16, 2024 and I received the order a few days later.
  
  Because I had undergone recent knee-replacement surgery, I carefully stored the bulbs until I was able to plant them in November.
  
  As the plants began to bloom in February, 2025, I discovered that most of the hyacinths were white, rather than the variety of colors for which I had paid.
  
  I called the company and spoke to a customer service representative, who claimed that she spoke to her supervisor and was told, “Well, that’s the way it is. We cannot guarantee what colors you will receive.”
  
  As a long-time customer of the company, I expected a full refund (not including my time and work of planting the bulbs) for these items, but the representative only offered a 20% discount off my next order.
  
  Prior to this disappointing situation, I had already placed another order with the company and certainly was not considering any more orders, after the way I had been treated this time.4

  Business Response

  Date: 03/03/2025

  Hello,

  I sincerely
  regret the customer’s experience and appreciate the opportunity to make things
  right. I have processed a full refund for the items in question:
  • Moët &
  Hyacinth Mixture – $99.96
  • Shipping –
  $16.99
  • Taxes –
  $9.31

  The total
  refund of $126.26 has been issued to the original payment method.

  Additionally,
  I have applied a $50 store credit to the customer’s account. This
  credit does not expire; however, the customer will need to call in to place
  their next order over the phone to redeem it. For reference, the certificate
  number is **** #*********.
  If you have
  any further questions or need assistance, please don’t hesitate to reach out.

  Best
  regards,
  Michaela W.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My thanks to company representative Michaela W. for her very prompt response and resolution to my issue.

  In answer to the questions from the BBB: 
      
  * Has the company addressed the issues of this dispute? Yes.
      
  * If not, why? N/A
      
  * If an offer of resolution was made, has the company fulfilled the proposed
  offer? I won't be certain, until I see a credit from my credit card company; this may take a few days.

  Thank you.

  
  Regards,
  
  
  
  ***** *****
  
  

  
  

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 11, 2024 I placed an order with Breck’s (3 amaryllis bulbs and food for bulbs) through their website. The order came to $113.36 and I paid in full online via credit card. My order arrived and I’m happy with product.
  Today (January 10, 2025) I receive an invoice in the mail stating I owe them $7.56. It says my order was $120.92 and I only paid $113.36.
  I first went to the website to check that my order had been paid in full and my account says the order cost $113.36 which is what the invoice shows I paid.
  I tried their online chat and got an agent who said he’d look into it, but then he just ended the chat.
  The invoice says to contact payment services at ###-###-#### for “questions concerning your account” so I did, but the agent I spoke to said he doesn’t have access to info about why I am owing $7.56 and told me to call the billing department at ###-###-####. I said I’m not making a long distance call to dispute $7.56, it’ll likely cost that much in long distance charges.
  Obviously the invoice amount is very minor but it is the principle that I paid the total cost of the order and now they think they can just send an invoice 2 months later for more money? I will not be paying this regardless, but I would expect an explanation and the inappropriate charge removed. No online store (or any business for that matter) will send you an item you didn’t pay the full amount for.
  First 2 photos are screen shots from Brecks website showing my order.
  Last photo is the invoice I received in the mail that shows I paid the order total it states online.

  Business Response

  Date: 01/14/2025

  Hello,

  I wanted to
  clarify that the customer’s current account balance is $0. The recent invoice they
  received for $7.56 was generated due to a system error, where taxes were not
  initially applied correctly. Please rest assured that this issue has been
  resolved, and the balance has been adjusted to zero.

  We sincerely
  apologize for any confusion or inconvenience this may have caused and
  appreciate your understanding as we worked to address the matter.

  Thank you
  for your patience and support. If you have any further questions or concerns,
  please don’t hesitate to reach out.

  Kind
  regards,
  Michaela

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **
  

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order. The price of the items ordered did not reflect what they advertised. I immediately sent an email notifying them of what happened and ask them to cancel the order. I did not hear back from him the following day so I contacted their customer service office and spoke with a young lady explain what had happened and she shared that the email I had sent it to was the wrong email. Though that is the email on their packaging. So I shared with her that I wanted canceled and she said she did. The order was supposed to be refunded info and 7 to 10 days. I did not receive any communications of the canceled order. The credit never came through my account and so I contacted their number again and asked to speak with a manager. She conveyed to me that this was not the experience that she wanted of her customers and that she would make sure that the order was indeed canceled and would follow up with me the following monday. This call that I had placed her with on Friday. I received no phone call from her on Monday or any at any time. Again the order refund was not in my account and the 7 to 10 days she had committed to so I called and notified them now a fourth communication. Spoke with a young man who pulled up my information and assured me that the order had not been canceled and that he would do so. I asked him if I could please have something that could verify that into the order had been canceled and he said that he would. He did send me an email showing the order with canceled. He shared with me that it could not be refunded in Fall it had to be refunded in portions. I don't know why I was told this as all three previous communications had told me otherwise. No refund came through. I did send the company an email which I have not received a response from. I notified my banking institution and I'm now am notifying the Better Business bureau for hopes of a resolution to my situation.

  Business Response

  Date: 11/04/2024

  Hello
  
  I wanted to provide an update on the status of your refund,
  which was processed in several stages across multiple transactions. Please
  accept our sincerest apologies for any confusion or inconvenience this may have
  caused.
  
  Here is a summary of the refund timeline for your order:
  
  1)September
  22, 2024: A refund of $117.54 was issued for two Blue Star Sea
  Holly, three Isaac House Pincushion Flowers, and one Blue Glow Globe
  Thistle. This refund was processed via check and is expected to arrive by
  mail within four to five weeks.
  

  2)October
  15, 2024: A refund of $9.44 for one Forever Blue Dwarf
  Reblooming Iris was issued via *******. Please allow 5-10 business days
  for this amount to be credited back to your account.
  

  3)November
  4, 2024: A final refund of $30.43 for one Blue Grape Hyacinth
  Super Sak and one English Bluebell was also processed through *******.
  This amount should be received within 5-10 business days.
  
  The total refund amount issued for your order is $157.41.
  We are truly sorry for the staggered nature of these refunds and for any
  disruption this may have caused.
  Should you have any questions or need further clarification,
  please feel free to reach out. We are more than happy to assist you and ensure
  you receive all necessary information.
  
  Thank you for your understanding and patience.
  
  Warm regards,
  Michaela

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** **** ******. This is based on the final payment processed Nov 4, comes through. Thank you