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Breck's
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

Customer Review Ratings

1.43

Average of 68 Customer Reviews

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Review Details

  • ABDUL N

    Date: 05/10/2025

    Placed my order on April 27 and still no status or updates, I don't recommend them at all

  • Brian J

    Date: 05/06/2025

    Bulbs are often completely decomposed. No way to get to customer service via phone or email. Stay away.

  • Maria Isabel M

    Date: 04/15/2025

    Terrible - no answer..no trackingno product never received - my emails go unanswered

  • Marie-Louise D

    Date: 04/08/2025

    Very poor customer service and very poor communication once purchased is done. It was my first purchase and it is my last. Customer service over the phone comes from the Philippes. A proud Canadian company?

  • Melissa M

    Date: 04/06/2025

    This was supposed to be a 7-9 bulb, when I finally received it its about 2-3 long and appears to be completely dried up. It took over 2 months to receive it and I honestly doubt it will survive since there is no sign of life in it. I couldve taken that $30 and set it on fire. This was my first time ordering and I wish Id have looked at your BBB rating before ordering, I wouldnt have wasted my money.

  • Katarzyna G

    Date: 03/29/2025

    I spent $120 last Fall buying mostly Spring bulbs, 90 bulbs total. Out of my 20Snow Drops, 13 only sprouted, 1 bloom. Mixed Crocuses are all purple and only half of them came up. Orange Monarch Crocuses, 10 bulbs, are no- existed and so on and so forth. I'm very disappointed overall. I will not be buying from them again. It's waste of money.

  • John S

    Date: 12/28/2024

    Not please with my experience with Brecks. First time to order from them and was excited to order some bulbs for my wife's birthday that she has wanted for a while. Ordered two different types of Daffodils, one for my wife and one for me, two different prices. Order was confirmed, but when I received the shipment confirmation it showed 2 for the same item being shipped. I emailed their customer service department and asked to verify that two different types of bulbs were being shipped. Did not get a reply. So I waited for delivery (good thin I ordered early, it took 3 months to get my order). When the shipment arrived there was two packages of the same same type of bulb. I again sent an email to their CS email; and this time I did get a reply, stating that if I wanted to change my order I should have called their CS phone number, The problem is that I DID NOT CHANGE MY ORDER, they also charged me for a 25 pack of bulbs and sent me a 10 pack. Also instead of refunding the overcharge they sent me a redemption certificate so that I have to spend my overcharge with them. I ordered the bulbs from another supplier and received a week. I will not be using this company in the future and do not recommend them. Thanks for ruining my wifes birthday surprise.

  • Deborah J

    Date: 11/25/2024

    This is the worst business to deal with, absolutely no customer service available!!! I cant believe the State of ********* lets them operate their billing by allowing them to charge additional fees to make payments with these fees listed nowhere on the billing statements!!!! I guess they are allowed by the state to pay for them hiring ****** to take their payments and overcharge. When after almost 2 hours trying to make my payment thru their automated system which said I owed them zero, they insisted on me paying an additional fee to make my payment STAY AWAY FROM THIS BUSINESS!!!!!!!

  • Deborah G

    Date: 11/11/2024

    They deliver too late to plant for fall, my ground is frozen solid and they suggest storing until spring. Hopeless. I’ve been trying to get a refund on a cancelled order for weeks. They promise you’ll get a call in 24 hrs, it’s been escalated but no, nothing. Terrible way to treat customers. I DO NOT RECOMMEND Buying from them.

  • Lynn E

    Date: 10/25/2024

    Customer service is nonexistent. Second time a delivery, sent via fed ex, (a decliner) has failed to arrive. Breck CS’ points finger than says “out of stock “ Will not even consider a trace, which I started. I will not try a third time. Very disappointed. Is anyone else “mad as hell, and doesn’t want to take it anymore “ Customer service is non-existent. Whoever brings it back will be so successful!

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