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          Business Profile

          General Contractor

          Luxe Exteriors

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in General Contractor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            2 yrs ago need to install siding and soffits and gutters left on side of home since October 2022.

          • Initial Complaint

            11/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Luxe Exteriors. Cashed our ***** **** check on October 19th of 2021. November,11/15/2021 we went to discuss the new roof Had our money already in the bank Signed the paperwork on November 15th 2021. Said they would be here in a week to start the work. A year and a half later were still waiting. No one in the building where they work from, Don't answer phone calls or texts. In the mean time we sit and have a leak in our roof It drips down in a can in the bathroom, Were waiting for the drywall to fall down. The check was cashed by *****************. ************************************ We would like to see if you can help us get our money back. Were seniors and need the roof fixed. ***** **** won't help because it's gone over the date. Thanks **** and *****************

          • Initial Complaint

            10/17/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In September of 2020, I had the unfortunate experience of having a door to door salesman from Luxe Exteriors, who said you have hail damage. The salesmen added that they will fill a claim with my insurance company on my behalf. After the claim was filled with my insurance, a claims rep showed to view my roof. The next thing I know I received a check from my insurance company made out to Luxe and myself. The claims adjuster estimate did not include a new roof, just patches for replacement. I called my rep who said they see this all the time, nor to worry they will appeal the decision by doing a brittle test on my shingles In the meantime endorse the check to us. Several months went by, and after several emails and phone calls, I received a call from**** ************ and ***************** suggesting I should hire a third party adjuster they recomend to apeal the case. They said **** feels so confident about winning the appeal, that they would cover the cost of the adjuster. With the exception if I won I would have to pay them back. Several calls emails ect, I kept getting the same runaround. Finally in June of 2022 the independent adjuster Luxe hired said it's doesn't look like we are going to win. I contacted Luxe about getting the check back from the insurance company. Got a call from *** who said **** cashed the check and are going to keep the money for the adjuster. His response "we are not going to just eat that cost, but hey i can give you a quote on doing your roof". I forwarded the original email from *** and **** stating they will take full responsibility.

          • Initial Complaint

            10/10/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Hired Luxe exterior to fix my roof and chimney for an insurance claim. ***************** paid me and I paid Luxe to do the work. I paid over $24,000 for them to do the work. My home claim was closed on 4/14/2022 and the job has not been completed. Material are sitting on my lawn and not protected from the elements. ***************** is the owner and does not answer any phone calls. Office number just sends you in circles and no one picks up. Meanwhile I have a home with a roof problem that can lead to more problems that will not be covered by my insurance. I need the job fixed immediately and done correctly. It seems to me that the company cashed my check and have no desire to do the work.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Hobart, IN 46342-4440

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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