271 Customer Reviews
Review from Enrique S
1 star08/19/2024
Rented a midsize SUV, was promised a Nissan Rogue. Get to the rental location and was given a Nissan Rogue Sport which is a different model vehicle in a different size category. Ive reached out to customer care and they literally did nothing for me. Ive tried calling this location multiple times with no answer. Anyone who knows about vehicles knows the rogue sport is a SUBCOMPACT SUV which means its very small, Im traveling with my infant which means I have luggage, car seat and stroller and we barely fit. My reservation was for a midsize SUV and it says a Nissan Rogue, ****** RAV4 or similar, yet they gave me a small SUV. Never renting from this company again. They also gave me a rental that was all scratched up and told me they dont inspect the vehicle, that I should take pictures and videos as my own proof in case of any issues. ***** Rip off and very alarming that even customer care wont fix the issue.
ACE Rent A Car Response
08/20/2024
Hello *******,
Thank you for your feedback regarding your rental in ***************. While I understand the frustration with the size of the vehicle provided, the Nissan Rogue no matter the model is a midsize SUV. Unfortunately, no compensation will be awarded as you did receive a vehicle in the class you reserved.
Thank you
Review from Gerry R
1 star08/13/2024
I booked a car rental with Ace at the McCarran airport location is ********* through Priceline.com without reading any reviews because it was the cheapest option. Huge mistake. At the check in counter I was told I needed to purchase an additional $20 a day insurance through them to rent the car. I argued this point while going through my insurance policy with them on my phone and saying no other rental company has required this of me. Then the agent said I could only pay $12 a day extra. This immediately put up a red flag for me and I felt I was getting scammed. I requested to cancel the reservation and the price dropped again to $5 a day. I once again requested to cancel the reservation and she said she couldn't cancel the reservation that I had to cancel it through Priceline.com and it would cost me $50 to cancel. I walked out and while in the Uber called Priceline to cancel the reservation which was immediately cancelled for no fee.This location obviously incentivizes it's agents to nickel and dime customers with no ethical limits as I was lied to at least 3 times in my one brief encounter. Even though this might be the cheapest option you will be charged more more money and lose peace of mind. It is not worth it.ACE Rent A Car Response
08/14/2024
Hello *****,
Thank you for bringing up your concern with the customer service you received and the agent attempting to force insurance to be taken so that this may be addressed directly. I hope we will be able to assist you on your future ACE rental whether in ********* or one of our many other locations.
Thank you
Review from Nicholas A
5 stars08/06/2024
****** was very helpful and professional. I would definitely due business here again!!!ACE Rent A Car Response
08/07/2024
Greetings ********,
I appreciate your positive feedback about our ********, Coney Island team. ****** will be thrilled to hear about the great experience she provided you with. I look forward to seeing you again soon.Thank you
Review from Jordany R
5 stars08/03/2024
******* and *** held it down, they the real mvp. Great and fast service.ACE Rent A Car Response
08/06/2024
Greetings Jordany,
I appreciate your positive feedback about our ********, JFK team. ******* and *** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Thank you
Review from Katelynn A
5 stars08/03/2024
****** and *** gave us the best service and was very kind. They helped us get the best car for our trip and made sure that we did everything correctlyACE Rent A Car Response
08/06/2024
Hi ********, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful ****** and *** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.
Thank you
Review from Jay H
5 stars08/03/2024
Excellent car rental establishment. Quick easy and affordable. Great staff! ******* was amazing to work with and upgraded me to a vehicle I really enjoyed driving. Excellent customer service. 100% renting from.l this establishment on all my future rentals.ACE Rent A Car Response
08/06/2024
Hi ***, I am happy to hear that your rental experience in ******** was great and affordable. I love to hear how wonderful ******* did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.
Thank you
Review from Petagaye F
1 star08/01/2024
DO NOT RENT FROM THESE PEOPLE!This is the worst car service ever, and they are thieves! I rented and returned their vehicle over a month ago, and I have yet to receive my deposit back. Every call, message, and voicemail goes unanswered. The reservation team is incredibly rude. One lady even hung up on me, and ******** (not sure if thats spelled correctly) is another rude representative. Dont let them fool you.From what I can see, they only care about making money. Once a customer has an issue, they are rude and dismissive. I still havent received a callback from the lady in the ********* department after 30 days!I was skeptical when renting the vehicle and should have trusted my intuition. This is very unfair. They keep telling me to wait 5-7 business days, give it a week, or sometimes up to 30 days, but nothing happens, and no one is able to help.******** claimed she would give me an authorization code to provide to the bank, but its the same number theyve given me for weeks now, and the bank says they dont see anything.Listen, dont rent from them. I will get my money back, but dont put yourself through this foolishness.ACE Rent A Car Response
08/02/2024
Good Afternoon Peta, Thank you for bringing up your concern with the customer service you received so that this may be addressed directly. I have been unable to locate your rental to investigate further regarding your deposit, if you would like this reviewed further please email ************************************* with your booking information. I hope we will be able to assist you on your future rental needs.
Thank you
Review from Latara K
1 star07/31/2024
Fraud. I got into a car accident in one of there vehicles. Unfortunately the third pet insurance I thought I got through Priceline did not go through, and my insurance stated rental coverage was an add on, they also told me I dont get their insurance that what I paid extra for was for tires and windshield reimbursement/protection. I let them know the car was not drivable, also let them know everything about the accident and talk to them then entire time until I dropped the car off. I was still charged $136 per day for a car that was not drivable. I drove a car that was too dangerous to drive (brake line broke) 3hours away so I could drop it off and not continue to be charged. I paid $101 dollars for new tires because one was blown and the other had a bubble. They told me all I would have to do was pay their insurances deductible and everything would be ok. I paid their deductible of $500 , $300 of the deposit and $200 debit on 05/27/2024 when returning the vehicle. They turned around on 7/25/2024 and tried to file a claim on my insurance. Stated they never had contact with me and the car showed up with damages and I couldnt be reached. Luckily I saved the inspection email of the day I dropped off the car, and the pictures match my bank statement of the other portion of the deductible I paid when I arrived at the office. My insurance company will be turning down their claim since I gave them all of the documentation proving it was fraud. I am currently dealing with a lawsuit lawyer for punitive damages because this was an international act of trying to defraud my insurance company and hurt me. I am glad I recorded my conversation with the manager when signing the paper work for the damages. We will also be reaching out to police officers to receive ACE surveillance of me dropping of the car and signing the documentation. I learned a valuable ****** in all this , double check your insurance and record everything.ACE Rent A Car Response
08/01/2024
Hello ******,
Thank you for writing to us regarding your rental in ********** and the damage claim. Unfortunately, once a damage claim is opened there is nothing ACE is able to do and it does need to be handled through insurance and the location. As legal action has been taken, no further communication with ACE can take place.
Thank you
Review from Eduard N
5 stars07/27/2024
*** and ******* are very good and fast , thanks for great serviceACE Rent A Car Response
07/29/2024
Greetings ******,
I appreciate your positive feedback about our New York team. *** and ******* will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Thank you,
ACE Customer Care
Review from Jamese V
5 stars07/24/2024
****** and ***** at the desk, provided me with quick and efficient help. I was even able to choose between three different car options which has never happened with other rental companies. They explained the whole process from A-Z giving me peace of mind and no surprises on the contract. I look forward to renting again in the future. Thank youACE Rent A Car Response
07/25/2024
**********************,
I appreciate your positive feedback about our New York team. ****** and ***** will be thrilled to hear about the great experience they provided you with and the selection of vehicles. I look forward to seeing you again soon.
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