499 Customer Reviews
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Review from UNHAPPY S
1 star08/12/2024
They are a HORRIBLE SO CALLED COMPANY. I ordered a birthday present for my daughter July 8, 2024 to be sent to an APO address. To this DAY 8/12/2024 nobody knows where the package is. Target told me they are MARKING it as LOST. The ONLY way to mail a package to an APO address is the US POSTAL ***** full beauty brands mailed it ****** I had to keep on calling to find out where the package is and got NOWHERE from target. Do NOT RECOMMEND & WILL NEVER SHIP ANYTHING AGAIN WITH THIS COMPANY. ******* customer service is much better.
Full Beauty Brands Response
08/13/2024
Dear CIN SCH,
Thank you for sharing your experience. We are sorry to hear about the issues you have faced. We have attempted to locate your order using the email and zip code provided, but unfortunately, we were unable to find any order under your name with FullBeauty Brands.
Please note that FullBeauty Brands is not affiliated with Target. If your purchase was made through Target, we recommend reaching out to their customer service for further assistance. However, if you believe your order was placed with us and there's been a misunderstanding, please provide any additional details such as the order or confirmation #, and we will do our best to assist you. We value your feedback and apologize for any inconvenience youve experienced.
RegardsReview from Lori M
1 star08/08/2024
I have been a customer with one of the companies that sell under this brand for years. When you buy from one of their 17 companies ion the website be aware of the tax estimate policy. What happens is that they estimate your tax at checkout, if the estimate is not correct they will hold up your debit card for the whole amount again plus the difference in tax, in my case it was only 1 cents. My estimated tax and purchase amount was $229.38 they went ahead and held up my card and bank balance for another $229.39 both amounts were pending for days holding up $459.00 on my debit card! If I didnt have that balance on my card there would have been trouble for sure. I dont think this is ethical, its looking more fraudulent and even my banker said it looks shady like they are double charging you. Oh by the way I havent even received the items Ive purchased yet. Well sadly Im saying goodbye to all the companies listed, I will not shop here again. I cant afford this to happen again and when I called the companys headquarters I was hung up on (swimsuit for all). After I asked how would you like to have your money held up for days over 1 cents? Bites beware!Full Beauty Brands Response
08/09/2024
Dear ******************,
FullBeauty Brands is committed to ensuring a seamless transaction process for our customers. We only initiate billing for merchandise at the point of shipment. Upon placing an order, a provisional authorization is secured on the provided payment method to confirm the validity and standing of the account. This measure is standard practice to ascertain that the card is operational and has not been flagged as lost or stolen.
Typically, these authorizations are released within 3-5 business days, subject to the policies of the issuing bank. In some instances, banks may require up to 30 days to remove an authorization hold. Rest assured, the authorization will be lifted in accordance with your financial institutions guidelines for pending authorizations.
Billing for items occurs only when they are shipped. We regret any inconvenience this standard procedure may have caused and deeply value your patronage.Regards,
Review from Susan H
1 star08/07/2024
I am having a horrific time trying to return Items from Catherine's. I ordered over $1000 worth of bras from this company, so I could try ones and keep what fits. I entered my PayPal information once during checkout. Catherine's has been charging for each shipment as it goes out. I tried to do my returns today and found out I was only getting $98 back for returns on over $540 worth of bras. I have called 4 different numbers including Happy Returns, Catherine's, and Paypal. Happy returns confirmed that the amount I should be getting back is over $540, but Catherine's is listing only $98.During one of my calls to Catherine's I was transferred to the collections ***** where they told me my account was on hold due to a bounced payment. I didn't get a notification about this from PayPal, so I wanted to investigate before giving ANY more money to Catherine's at this point. Upon calling PayPal, I was informed that none of my Catherine's payments had been rejected. I really don't know what is going on over at Catherine's. I do not know what their vendors are doing that they are filling out my payment information and causing a 'hold on my Catherines account'' and making me ineligible to receive the purchase price for my returns. At this point I just want to return all of the items that I have not worn at this point and be done with this disorganized mess of a company. This has eaten up far too much of my work day, but I am glad I paid attention before Catherine's just waltzed away with all my hard earned money while I wasn't paying attention.I will not rest until this is resolved.Buyer BEWARE!Full Beauty Brands Response
08/09/2024
Dear ***************************,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you have encountered with your recent order and return process.
After reviewing your account, we see that your order placed on 7/29/30 was paid for through your PayPal account. However, it appears that 10 bras were ordered directly from a third-party vendor. We noticed that one of the amounts authorized on your PayPal account for $81.03 was rejected by PayPal, which may have caused some of the confusion.
Regarding your returns, please rest assured that while some items were marked with a discount, when you return them, you will be refunded the original amount you paid. We want to ensure that you receive the full refund you are entitled to. Additionally, as a reminder, you have 60 days from the ship date to return your items.
We apologize for any inconvenience this has caused, please dont hesitate to reach out if you have any further questions or concerns. Thank you for your patience and understanding.
Best regards,Review from Lynn F
1 star08/07/2024
This company has a great scam. First, their sizing is WAAAAY off (too large), so it takes at least two and probably three attempts to find the right size. After I placed an order (should have known better) I went to the website to check status - the order wasn't there. I figured I just forgot to press the "Place Order" button, so I ordered again. When I received both duplicate orders, both for the wrong size item) I returned them. The return policy states that you can either request a refund, for a processing fee of $11) or get a gift certificate for the return amount. I went through the same process to try to find the right size (stupid, right, but these were the only pants I could find that are light enough for the 110 degree heat we are having). I chose the gift certificate instead of having to pay the $11, so now I have nearly $100 OF MY MONEY tied up in this company. They have another affiliate as a home furnishing store, but everything on that site costs 3 times as much as the same item on Wayfair or Amazon. Plus-size women are already taken advantage enough by the clothing industry. This is the last time I'm ordering from his company. I hope this has helped somebody.Full Beauty Brands Response
08/09/2024
Dear ********************,
We are truly sorry to hear about the difficulties youve encountered with your orders and our return policy. Its clear that your experience has not been up to the standard we strive to maintain, and for that, we apologize.
We understand that finding the right size can be challenging, especially when ordering online. We aim to provide accurate sizing information, and its disappointing to learn that our sizing did not meet your expectations. We appreciate your feedback as it helps us improve our services.
Regarding the issue with your order not appearing on the website, this is certainly concerning, and I will ensure our technical team investigates this matter to prevent such occurrences in the future.
As for the return policy, we offer the option of a gift certificate to provide flexibility for our customers. However, we never want our customers to feel their money is unfairly tied up. We value your business and would like to resolve this to your satisfaction.
Please reach out to our customer service team at ************** with your order details, and we will work with you to find a suitable solution, whether it be finding the correct size or discussing alternative refund options.
Thank you for bringing these issues to our attention. Your feedback is invaluable, and we are committed to making things right.
Warm regards,
Review from Jennifer K
1 star08/03/2024
I ordered 5 of the same shirt, for my husband. One of the shirts had several stains on it straight out of the package. I was told by their customer service agent that I didn't need to return the shirt and that they would refund the money to the original form of payment. It's been over a month now, and nothing. Each new representative says 3-5 business days for the refund... What a waste of money!Full Beauty Brands Response
08/05/2024
Dear **************,
We sincerely apologize for the inconvenience caused by the receipt of a damaged shirt in your recent order. We have issued a credit for the affected item in the amount of $18.42, and you can expect this credit to reflect in your account within 3 to 5 business days.
We value your time and patronage greatly and regret any inconvenience this may have caused. Thank you for your understanding and continued support. We look forward to serving you again in the future.
Warm regards,
Review from Thelma K
1 star08/01/2024
Thanks to *********'s my credit rating went down 104 points in one day. I had checks lost at the post office in early July. When I realized I called the three business's and tried to make the Payments by phone. There was no problem with any of them except *********'s. On July 5, I made a $68.00 payment to *********'s. I looked at my *********'s account on July 22 and it showed the $68 payment and that there was no payment due. On July 29, I looked at my credit union account which also shows my credit score. My credit score had dropped 104 points. Upon investigation, I found that it was because *********'s had turned me in for delinquency and that the $68.00 never went through. There was no notice....nothing. I called *********'s and tried to straighten it out. I wanted to pay my account off. I dealt with two ladies who I believed tried to help me. I made a $444 payment by phone. I became concerned when I did not see the payment going through my bank. I called the bank this morning and they stated that they had no record of the payment going through or being rejected. I called *********'s and I was told that their record showed that the $444 was made but not that it went through. I was told by the person who dealt with me on July 29 that the late fees would be taken off. It is no surprise that the late fees are still being charged. This is not a matter of someone not having the money to pay bills. This is about s**** *** that is affecting my credit. I just want to pay this off and never charge again with *********'s.Full Beauty Brands Response
08/02/2024
We apologize, ************ is experiencing billing issues. FullBeauty Brands cannot assist ************ with her requests concerning the Catherine's credit card; ************* is the issuer of this credit card.FullBeauty Brands does not have the ability to accept payment, remove fees,change due dates, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that she work directly with the Better Business Bureau and ************* if she needs assistance with this matter.
Comenity's Contact information is as follows:
*************
PO Box 182782
********,** 43218-2782
**************Review from Katherine M
1 star07/30/2024
Getting off their mailing list is almost impossible. I get multiple catalogs each week after multiple requests for them to stop. They say theyre stopping them but it will take six weeks but then they never stop.Full Beauty Brands Response
07/31/2024
Dear *********************************,
Thank you for your recent review and for choosing FullBeauty. We are writing to respond.
We are sorry to hear about your difficulty removing your address from the mailing list. We sincerely apologize but we were unable to pull up your file with the information provided. We ask that you please contact us for further assistance with this issue at **************.
Warm regards,Review from Teri M
1 star07/29/2024
I've purchased items from this company for a few years and have felt some frustration with their practices and policies, but the latest situation is 100% unacceptable and borders on fraud. I ordered an item and was sent the completely wrong thing. I wanted to return it for a refund (not exchange it). They charged me $10.98 shipping to return the item that was sent to me by their error. I contacted customer service and was told that once the incorrect item was received, they would credit my account ( I was using the Roamans credit card) for the shipping. They received the item and did credit my account for the item but not the shipping. I contacted customer service and was told the shipping charges would be credited in 3-5 business days. It wasn't. I contacted them again after 10 business days and was told they don't refund shipping charges. I paid the balance ($10.98) on the Roamans card and will be closing that account as soon as the balance is zero. I won't be shopping Full Beauty Brands ever again and I will warn anyone I can that they are a fraudulent company. A business could bring in a lot of money sending the wrong item and charging for it's return, with very little cost to them to do it. Especially if they send out small items that require little initial shipping cost and then get that item back to repeat the cycle. The wrong item I received was a very large cup bra. Product quality is often poor, but large sizes for some products can be hard to find. **************** is poor. Don't get me started with their catalog mailing practices. Order anything and the onslaught begins. Getting them stopped is another challenge. Very, very annoying.Full Beauty Brands Response
07/30/2024
Dear ***********************,
Thank you for reaching out and sharing your experience. We apologize for the frustration and inconvenience you have encountered with our service. Regarding your specific situation, our website provides the following information:
What should I do if I received the wrong item?
If you received an incorrect item, please place a new order on our website and return the incorrect item using the instructions on the back of the packing slip. Alternatively, you can call us toll-free at *************. We'll issue a credit for the incorrect item to the original credit card and charge your card for the correct item once it's shipped.
On 7/30/24, we issued a refund for the $10.98 shipping and handling fee to your Roaman's credit card. We value your feedback and are committed to improving our practices to prevent similar issues in the future. If there are any further concerns or if you need additional assistance, please do not hesitate to contact our customer service team.
Sincerely,Review from Christopher L
1 star07/24/2024
I won't Bore you with details but... Stay away from this company. I don't care what's on sale, it's NOT worth the ******Full Beauty Brands Response
07/25/2024
Dear *******************************,
Thank you for taking the time to share your feedback. We would appreciate the opportunity to understand more about the issues you encountered and how we can make things right. Please feel free to contact our customer service team directly so we can address your concerns promptly and effectively. Your feedback is invaluable to us, and we are committed to improving our services and ensuring a better experience for all our customers in the future. Thank you for your understanding and for giving us a chance to resolve this matter.
Best regards,Review from kathy J
1 star07/22/2024
I just tried to use a coupon that was sent to me for King Size. They refused to honor it using some type of psycho babble. I own an advertising agency and what they do is false advertising. I fully intend to use everything at my disposal to get this company reported as to their lousy and illegal business practices.WOULD PREFER A ZERO STAR RATINCFull Beauty Brands Response
07/23/2024
Dear *****************************,
Thank you for your feedback. We apologize for the inconvenience you experienced while trying to use your coupon. Our goal is to ensure that every customer has a positive experience, and we regret that we fell short in your case.
Please allow us to investigate this matter further. Could you provide more details about the coupon and the circumstances under which it was not honored?This will help us address the issue more effectively and ensure it does not happen again.
We take allegations of false advertising very seriously and strive to adhere to all legal and ethical standards in our business practices. Your feedback is valuable to us, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Sincerely,
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Average of 499 Customer Reviews
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