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Business Profile

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Receivables Management Partners, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Receivables Management Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 264 total complaints in the last 3 years.
    • 78 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, April 18, 2025, at 9:10 AM, I received a robocall that went straight to voicemail. The message stated that they are a debt collector and provided a callback number, but they did not offer any information other than that. There was no description of the situation, no name of the person they were trying to contact to confirm it wasn't a wrong number, and no specific details about the purpose of the call other than they are a debt collector. RMP has not sent any validation letter regarding this matter, which I doubt pertains to **** know for a fact that hospitals often delay payments and create misunderstandings, leading to numerous calls I have to make to resolve issues with them and my insurance. They charge me out of pocket before submitting claims to insurance, and then they refuse to pay me the difference.The phone number that appeared on my caller ID from ********************** was ************, and the callback number given was ************. No one is willing to provide any information. Given that this seems like a scam, I am uncomfortable and don't feel safe calling back to verify any information that they do not have. No one wants to provide sensitive information over the phone.If this matter does pertain to me, they should provide a legitimate validation letter before making calls and leaving messages, which I suspect is just the beginning of many. I have reported them to the *** because I want to avoid any issues and be prepared to defend myself in case they claim to have reached out. There is no proof of any letters sent, this feels very shady.I have been on the DO NOT CALL REGISTRY for almost 20 years and it doesn't seem to stop spam callers from calling.

      Business Response

      Date: 04/21/2025

      Please see attached

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      I have reviewed the business's response regarding complaint ID ******** and find the response/resolution acceptable for the time being. Thank you.

      Regards,

      ****** R

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text stated there is an amount past due. It doesn't say for what, with whom, or give an amount or account number. I was asked to pay via a link provided or given a phone number to call. I believe this is a scam as I know of no unpaid accounts.

      Business Response

      Date: 04/18/2025

      Please see attached.

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Receivable Management Partners LLC. I do not have a contract with Receivable Management Partners LLC, they did not provide me the original contract as requested.

      Business Response

      Date: 04/17/2025

      Please see attached

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received 7 robocalls from Receivables Management Partners, LLC, doing business as RMP Services LLC. All leave a voicemail recording saying they are calling about a debt to collect. They come from different ************ phone numbers making me think this is a scam and someone is spoofing their phone number. I do NOT owe any debt. I checked my credit report again and nothing has gone to collections. I don't have any open debt with my medical providers. I want these phone calls to stop. They have called me every Thursday since 2/27 and I refuse to answer if it's just a robot and I will not call the phone number they provided - ************.

      Business Response

      Date: 04/15/2025

      Response attached

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ******* ****

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why RMP LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $1198

      Business Response

      Date: 04/09/2025

      Please see attached

    • Initial Complaint

      Date:04/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with RMP, LLC. I do not have a contract with RMP, LLC; they did not provide me with the original contract as requested.

      Business Response

      Date: 04/08/2025

      Please see attached

    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am not liable for any **** to *******. I do not have any contract with this company and they have not provided me any feedback regarding this account as requested. Can you please help ? Thank you !

      Business Response

      Date: 04/04/2025

      Please see attached

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving robo calls from this company for a few months now. My phone is recognizing it as junk and declining the call. All the messages that have been left are robo calls - not an actual person. Its sketchy. I finally looked up the business and got the number from the website. I called and only went as far as verifying my name and e-mail address because it seems like a scam. I was threatened with a lawsuit and ding on my credit report if the debt was mine. If the debt was mine why have I not been sent a debt validation letter? Then I was told that they arent a debt collection agency - they just handle accounts? Again, sketchy to go against what is on their website (the call is supposedly recorded so that can be used as reference on the businesses end). For reference this is from their website: RMP ********* a debt collection agency, can drag down your credit score. I have a right to receive a debt validation letter, dispute it, and ask for proof of debt. I have not been able to do that because I dont have any information on this debt and then to be threatened with a lawsuit is outrageous and predatory - how can you sue someone who never received information on a debt. Either mail me something with the address on file or leave me alone. Below I attached proof of the call I made today.

      Business Response

      Date: 04/08/2025

      Response attached

    • Initial Complaint

      Date:03/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls all day and into the late night. I have requested a copy of the debt because we have always had Tricare prime active duty and ********. 100% of all our visits are covered. I emailed them a long time ago telling them the debt is not correct and they need to send it to our insurance that we had at the time of services. I never get a reply and the couple times I have answered they immediately hang up on me.

      Business Response

      Date: 03/26/2025

      Response attached

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why RECEIVABLE MANAGEMENT is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $800

      Business Response

      Date: 03/21/2025

      Please see attached

    Receivables Management Partners, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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