ComplaintsforThe Fireplace Center of Indianapolis
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My fireplace had a low flame and was talking a long time to light up so I called the manufacturer Heatilator who gave Duncans name as an authorized dealer in **** area for services and repairs. After discussing the issue over the phone, ****** rep **** diagnosed that the problem might be in the pilot so he scheduled a technician visit to service my fireplace and replace damaged parts. After 3 weeks, ****** sent a 3rd party contractor to fix the issue. Technician was supposed to service the fireplace and replace any damaged parts. However, after diagnosis he couldnt find any issue and didnt even perform the service he was supposed to do. However he took my money ($175) without doing the job and resolving the issue. I called ****** and complained to **** who said that the technician was not supposed to collect any money in my case and assured that the owner *********************** would call and resolve the matter. I waited 3 weeks and no one called. I tired reaching out several times and no response. They basically took my money and left me where I was.Business response
04/28/2022
see attachedCustomer response
05/03/2022
Better Business Bureau:
I no longer want to pursue this claim. Please consider this resolved and close the claim.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
Mirza Usman *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.