Reviews

Review Details

• Review fromSylvia C

  Date: 04/04/2025

  1 star
  We have used Service Plus for annual plumbing and HVAC maintenance service for 3 years and found them to be more eager to sell new, expensive products to us than servicing our systems in a professional manner. They told us to replace our 5 years old water heater when it was working fine. They came to check the furnace but created heavy smoke and acrid burning smell through all the vents and couldn't explain why. They didn't find out our filter was the wrong size (4" too short) for 3 years. They got us to pay $390 to clean the rotor inside the furnace but it came back as dirty as before. They came one time without a water test kit to test if the water was soft. Then, on Feb 7, 2025, our water softener was overflowing with water. We called them. But they didn't bother to check what went wrong and if it could be repaired. They just told us to get a replacement which they could do the same day. They told us it cost $3,500 but lowered it to $3,200. My husband and I are in our 70's and had never used water softeners before. It was a Friday afternoon. We thought we had to switch off the water supply to stop the overflowing, which meant we would have no water to use over the weekend. We thought we had no choice but to go along. Afterwards, we checked around and realized the brand and model they installed costs only $725. It took them only 2 hours to install it since all the wiring and piping are already in place. All they needed to do was to hook it up to the existing pipes. Even if their labor cost is $500/hr., that's just $1000. Assuming they make a cut on the price of the softener by jacking it up to $1,000, the total would still sum up to only around $2000, Clearly, we got ripped off by an unscrupulous company that takes advantage of helpless old people in distress. We called and emailed the company many times asking them to send us an itemized invoice to show how they came up with $3,200 or have a manager call us. They never responded. We will never use them again.

• Review fromAnd P

  Date: 03/21/2025

  1 star
  Terrible service. Quick to install equipment, however done incredibly incorrectly. Charged to fix issues they caused. Will upset during every maintenence and report issues that are not really there.

• Review fromJe E

  Date: 03/13/2025

  1 star
  If I could give a 0, I would. For your safety and bank account, I would not recommend this company. We needed a new water heater. After paying a ridiculous amount of money for it, we had a gas leak for 5 days. After the technician broke part of our water softener while installing the tankless water heater, we smelled gas after he left. He came to our house the next morning to repair the water softener and we mentioned our concern of the gas smell and he said it was completely normal and would go away. The next day the smell of gas was even stronger. I called for someone to come out and they could hear the hiss of gas when they examined the unit. It was never connected correctly and gas was leaking for 3 days! The next day, the smell was even worse!! The same service tech came out and realized that there was a second gas leak that he did not see the day before. He repaired it. Needless to say, a gas leak inside of your home, for 5 days is completely unsafe and fortunately nothing happened to us or our home. We have called multiple times to speak to someone and no one returns our calls. They got their $10K and that is all they care about. DO NOT USE THIS COMPANY!

• Review fromTony L

  Date: 09/20/2024

  1 star
  We had Service Plus come out to unclog a kitchen sink drain on 03/28/24. They sent "***" to clear my line, as he attempted to clear the line he informed me that copper drain lines are typically very brittle and can have issues when cables are ran through them. I left the kitchen and a few minutes later *** informed me that his cable had pulled back what looks like mud and my copper drain line was leaking. I told *** that we have lived in our house since 1985 and have had to clear this kitchen drain before and never had this type of problem and my copper line was fine before he ran his cable through it. *** then presented me with his repair quote for $4,936.57 to "Break up the flooring and jackhammer the concrete install new drain lines under the slab for the kitchen, reinstall the drain lines under the sink, reinstall new concrete for the slab. Service Plus is not responsible for flooring, this covers up to 20 feet of piping". *** also added "Drain cleaning, I attempted to clear the kitchen sink drain line. This is not a guarantee the drain will be cleared. Service Plus is not responsible for damaged drain lines". I told *** I didn't agree with him and the flooring in my kitchen and living room was very expensive and I'm not about to destroy them. I paid *** $88 for the "drain cleaning" and sent him on his way. When I informed my wife of ***** quote we were both very upset because we are both on fixed incomes. Then I realized that since I now had a damaged inside water line my ********************* could repair it. I contacted them and told them that Service Plus damaged my water line. They sent out a plumber that ran a camera through my lines and told me my lines were fine and he repaired the line that *** broke. Today is 09/20/24 and my lines are still fine. I've dealt with a lot of Reputable General Contractor's in my past employment as a claims investigator, but this is the first time I actually met what I would call a "Shady Contractor".

• Review fromCathy W

  Date: 10/13/2023

  1 star
  We have had Service Plus come and "tune" our furnace and AC for several years. Each time they have come, they really don't do anything other than take pictures and tell us $1,000's of dollars of repairs that need to be done. At the last "tune-up" we were give a quote of almost $2,000 to fix something on our furnace. Today I had another company come who fixed that part for $20 and a $68 service call. We have never had Service Plus actually do any of the thousands of dollars of work they recommended over the years, yet they seemed to think our furnace was on the verge of breaking down. Today the service tech said our furnace was in good shape and should last a while longer.Do not use this company for servicing your HVAC system. Their mission is not to service anything but to try to sell you thousands of dollars of unnecessary work.Another interesting thing is they were always pushing to service our plumbing when they came out to our house. We always said a big NO to that.

• Review fromBrandon L

  Date: 08/01/2023

  1 star

  Brandon L

  Date: 08/01/2023

  We recently signed up with Service Plus to conduct yearly maintenance on our HVAC system. On the day of the appointment, I was at work, but my wife was home to allow service tech ******************* into the house to conduct his service check of our 5-year old furnace. To my surprise, my wife called me at work following his hour-long inspection only to be told that we had some serious issues with our furnace. In speaking with ******************* over the phone, I learned that our heat exchanger was completely rusted out, which was causing an increase of exactly 32% to our utility bill, according to his report. I was told the system was unsafe for operation and was due for an upgrade. Let me remind you.this furnace is 5 years old. The company quickly sent out a sales rep later that day to try and push the sale of a new $18,000 system. Relying on my intuitions though, we brought in three additional HVAC companies following ******************* evaluation to confirm what we were being told. And to no surprise, those intuitions were quickly confirmed via thorough inspection. The surface rust, which I learned is not at all uncommon, was strictly on the faceplate of the heat exchanger..NOT on the heat exchanger itself. To our relief, our unit has since been deemed completely safe and in perfect working order. If ******************* was truly concerned, he wouldve taken the additional 5 minutes to actually disassemble the area of concern to inspect further. Instead, we were conveniently lied to in hopes of making the quick sale of a completely unnecessary piece of equipment.I have always been a firm believer in honesty and integrity, and what we received from Service Plus was anything but. While I listened to my gut and avoided the pushy scare tactics and complete waste of over $10,000, I know that not all of their customers will be so lucky.
  

  Service Plus Heating, Cooling , Plumbing & Electric

  Date: 08/16/2023

  We're sorry you left our company with such a bad perception of it, *******. Our focus is always to do what is right for the customer. If you would like to speak to us further to express your concerns, we would be more than happy to speak with you. Call us at your convenience: ************

• Review fromG. S.

  Date: 06/07/2023

  1 star

  G. S.

  Date: 06/07/2023

  I needed a water heater. I asked service plus for a tankless model. They gave me a quote on a tankless heater with a reciprocating pump and stainless steel tank to get hot water quicker to faucets. The model with the reciprocating pump was a A2 model. They installed the unit and that night I took a picture of the tag to get the serial number. The model number had a S2 not an A2 meaning it didnt have the pump or tank that I paid for. Called the sales manager and informed him his employees installed the wrong unit. He had the salesman call me who told me I was confused. I said you sold me the model A2 with pump and tank, but you put the S2 one in which doesnt have it. He got upset and told me the A2 is the same as the S2 model the and they cost the same. He kept saying I dont know what I am talking about. I said what does our contract say, thats the unit I want. I want the A2 you sold me. He hung up on me.Two weeks of calling them many times and being ignored every time was so unprofessional. Finally I sent an email to the owner and the next morning the sales manager called me. Two and a half to three weeks later I got the heater I paid for. I called three times to get the proper paper work with the correct serial number so I can get a rebate from utilities company, but it was a waste of time they never returned my calls. They made mistakes which I understand, because I made a huge mistake hiring them, but not fixing it and ignoring customers I dont understand. I on the other hand I will correct my mistake by hiring someone else next time.
  

  Service Plus Heating, Cooling , Plumbing & Electric

  Date: 06/15/2023

  We're sorry you left our company with such a bad perception of it. Our focus is always to do what is right for the customer. If you would like to speak to us further to express your concerns, we would be more than happy to speak with you. Call us at your convenience: ************

  G. S.

  Date: 06/15/2023

  See you say the right things, we would be happy to speak with you give us a call. I called service plus over five times and got IGNORED five times. Now you apologize and want to say you would like to talk. Even when I cancelled the service contract the receptionist said she is informing her boss and he will be reaching out to me. Guess what. He didnt.

• Review fromKim H

  Date: 06/07/2023

  1 star

  Kim H

  Date: 06/07/2023

  I would not recommend this company. I had a leak in my crawl space, that I later found out was the actual water meter (**************** replaced the water meter for free). The Service Plus tech did recommend that I contact **************** as they cannot touch the water meter. However, he told me that my waterlines/pipes were in poor condition and gave me three estimates: the first estimate was to replace my entire waterline for $6,675.90. His second estimate was for 40 feet of spot repair at $2,274.79. His third recommendation was for spot repair at the "worst section" for $850.00. I had two other companies look at the waterlines/pipes in my crawl space and they both told me there was nothing that needed to be done. Service Plus tried to sell me $6,675.90 of unnecessary work! I called the office to complain and the receptionist told me she would let the owner know. It very much felt as though she was dismissing my concerns. I also never heard back from the owner. I would absolutely not recommend this company, under any circumstances, as they are untrustworthy.
  

  Service Plus Heating, Cooling , Plumbing & Electric

  Date: 06/15/2023

  We are really sorry your experience with our company was not what you expected. Our goal is to always provide our customers with excellent service so they are 100% satisfied. If you wish to speak with us further, please contact our office at ************

• Review fromAshley K

  Date: 04/25/2023

  1 star

  Ashley K

  Date: 04/25/2023

  I wish I had a better experience with Service Plus to review, however, it's rather unfortunate. I would absolutely not recommend using Service Plus, as quoted for a sink repair and pipe replacement, I was told it would be over $2600 initially. When asking to see a breakdown of where the cost came from (it seemed quite a bit higher than others quoted), I was only given vague percentages as a breakdown, not an actual materials or labor estimate. I was told I would need to speak with a manager, who sadly tied up in meetings, however before authorizing and signing for work to be completed, the techs had already sawed off and disassembled the drain pipes under the sink, rendering it useless and was charged $230+ for work I didn't authorize. I was able to hire another plumbing company, and they were able to complete the same work needed with no issues for $450. As of now, I have not yet received a phone call from a manager as promised, and I would absolutely recommend staying away as business practices, as well as pricing, are predatory, shady, and very unfair and dishonest.
  

  Service Plus Heating, Cooling , Plumbing & Electric

  Date: 05/04/2023

  Hello ******, Please know that we take your review very seriously and we would really like the opportunity to look in to this and speak with you further. Please call us at your convenience. ************

• Review fromCarol B

  Date: 02/28/2023

  1 star

  Carol B

  Date: 02/28/2023

  We were so excited to finally schedule our whole house replumb & tankless water heater installation with Service Plus. Unfortunately the experience we received was very different than what we expected based on what Service Plus communicated. We did our research, read reviews, got three estimates and were confident in our choice. The project started on 1/4/23 and is still not complete. It was scheduled to take 2 1/2-3 days. Service Plus stated the plumbers would stay late to complete or come in on Saturday to finish. Unfortunately that was not the case and this was only the beginning of the issues we had during the process. I understand that unexpected issues can come up during any project, and when they do just fix it, make it right, but that has not happened in our case.Timeline of the process:12/30/22 walk through with Service Plus 1/4/23 project started, to be completed by 1/6/23, not completed. Some of the Issues: Bathroom sink draining slow, bathtub no water pressure, kitchen sink gurgling every time you flush toilet in bathroom, vent under kitchen sink not hooked up, pipe leaking in basement, toilet bolts not cut down, carpet in ***************** soiled & stained from not being covered during process, Nothing was covered, debris everywhere. Pipe installed out front of house & no clean up done. Old water heater was left on wood floor for days leaving rust on floor. Plumber used our bucket, step stool, shop vac & folding chair during process. ***** listened, took notes and said the issues would get fixed.1/12/23 Sent 17 pictures to ***** per his request.Reading the Service Plus story on their website, I know this is not the experience they want their customers to have. Issues happen, mistakes are made. It is how we fix them that matters. I would love to get this resolved as soon as possible. Im still trying to figure out what I did wrong.
  

  Service Plus Heating, Cooling , Plumbing & Electric

  Date: 04/14/2023

  *****, We greatly apologize for the late response to your review. Please know that we take your concerns very seriously and would like to address any unresolved issues with you. Please call us at your earliest convenience. ************